API & Webhooks

Even the example from the help guide (yes, I did enter the API token) doesn't work:curl https://api.intercom.io/articles -X GET -H 'Authorization:Bearer <Your access token>' -H 'Accept:application/json' -H 'Content-Type: application/json' Returns the following error:{"type":"error.list","request_id":"001iuuadd47ehouu9ndg","errors":[{"code":"unauthorized","message":"Access Token Invalid"}]}

We are handling a review process via Intercom, ie. users request a review, we automatically create a conversation and then all discussions about the review should be done inside this specific conversation. now we want to add a button that opens the conversation but I only see a way to create a new conversion or list all open conversations, but I don't see an API call to open a specific conversation (even when its closed). ie. something like Intercom('showConversation', 123)

We are building a platform that helps segment customer feedback. We are wanting to sync the custom attributes from Intercom into our application. We would like to know when custom attributes change on a contact. Is there a webhook for this? or should be periodically poll the API ?

Hi, since a few months there's the ability to do more with company tags, so now I'm wondering if a webhook topic for if a tag is added, would be possible to add :)

Hey Connectors 👋 I'm the Product Manager of the App Ecosystems team at Intercom and we're currently working on defining our focus areas for the coming year. I'm really eager to hear your feedback to understand what's frustrating? What are you hoping to see? And what's missing from our platform across: Building apps for Intercom (incl. Canvas Kit capabilities)APIs / SDKs / WebhooksDeveloper ExperienceIntercom's App store If you're available for a 30min call next week, it would be great to chat and meet some of you.  You can book a time with me here ➡️ https://calendly.com/rati_intercom/intercom-ae-feedback OR share your feedback by replying to this post. (As a note - I'm definitely incl

Looking to call a function only when the Intercom ( window.Intercom ) object is made available.

Is there a way to get the priority field in conversation objects from webhooks? I could not find a topic for it in the list nor do I get the field as a 'by the way' from any of the other webhooks.

 So far all I can see is `sort & pagination` (search) applies to `contacts` only - but the ability to search articles is what I am looking for - is there a way we can feed in the help centre search results into our apps search results page?  Thank you

When using the Stitchdata integration, what is the difference between the 'Users' and 'Contacts' table? In addition, I'm seeing multiple records created for a single email in the 'Users' and 'Contacts' table. What would cause this to happen? My company is currently using the Stitchdata integration (https://www.stitchdata.com/docs/integrations/saas/intercom) for replicating Intercom data into our warehouse. In the schema, a table titled 'Users' and another titled 'Contacts' exist. What is the difference between these two tables? Also, I see the SAME email being located in both tables. Why is that? Another issue is that, if we are looking at the 'Contacts' table and 'Users' table alone, we see 4-5 records attributed to the same email. Why

According to https://developers.intercom.com/building-apps/docs/get-started-developing-on-intercom/u>I have registered in the developer hub.Next I created a developer workspace and created an application. In the application I have ACCESS TOKEN.I am trying to make a simple API request according to https://developers.intercom.com/building-apps/docs/make-an-api-call

Suddenly getting unexpected "409 Conflict" errors today due to multiple identical emails even though we are passing unique "user_id" which normally supersedes email. API v1.0 Intercom bug?

I'm trying to get the user ID in order to make additional API calls, but I can't get it other than by performing an additional API call to look up the user's email address, which seems like a rather roundabout way of doing it?

I'm looking for a way to trigger a webhook when a note is added to a company. From the documentation this seems like it's not supported, is there a workaround for this?

Hello, are there any ways to rate conversation via API? I want to send rating for conversation via POST-request and I didn't find any endpoint what can I use for it.

We have begun exporting conversation data from the API to calculate our own metrics, and we're running into issues with calculating the metrics correctly. We need help transforming the data to run some great reporting in Looker.  Our data stack is: Intercom <> Hevo <> Snowflake <> Looker For a few examples, here are some top reports we want to create: Volume by TagsConversation DataChannelAgentTimeTo first admin responseBetween follow up replies  Please reach out if you are a consultant who can help or if you have recommendations on how to find an Intercom Data expert! Thank you!  KEYWORDS: Data, Snowflake, Looker, HELP, Consultant, API, Transformation

I'm trying to set up webhooks (conversation.admin.replied for now) and in the body of webhook i get field `data.item.conversation_parts` and it is a list. I don't why this is a list. Can someone please explain it? What I mean - by every reply I get this webhook and info about this reply is stored in a list, but why? Which cases should I handle where it can be a list with length> 1?

My segments are primarily based on user behavior, like, first seen after z date and "has most recent event in past 7 days"  then I query the segments via the API with the count included, like so:get("/segmentID?include_count=true")  but this gives me a non-real time count. It seems to be the count from the last browser session.  So, when I have a new user, I trigger my api call to grab this data and update my dashboards. but the API returns counts as if that new user has not registered. I have to open a browser window with all the segments to get the counts to update.  Is there a timer on which these counts update, or do I have to open a browser to get them to update, or am I doing something wrong?

I am using Development workspaces to try out APIs for development of an App.I would like to use Teams API and have some questions related that. 1, Is it possible to add(invite) or delete teammate via API? 2, When I tried to add teammate using Development workspaces, I got the error in the below capture. Is there any limitation to adding teammate in Development workspaces? 

What's the best way to get a list of company segments from the api? There's only contact segments in the api docs.

From COUNTS documentation: https://developers.intercom.com/intercom-api-reference/reference#conversation-counts/p> But main problem here is that this information is not grouped by companies. Is there way to do some aggregation or grouping by company for conversation statistics?

Hi, i can't send reply to conversation via API, but can do it via intercom website. Please, can you see request with this id 003abpt6qlp4obiq78ig and help me?

Dear community, hope you all are doing great! I'm looking for the following solution: I'm setting up a workflow in my CRM app that must connect to my Intercom workspace and send a message to the users of a specific company. I'm trying to do this via webhook. The problem is that I have no idea of how can I make this automation. It's been a few weeks that started to work with multi-plataforms connections and I did not learned how to achive a few things yet.  I'll attach the webhook setup screen from my CRM, this may help us to solve the requirement. Thanks a lot for your help, Kind regards,Rodrigo.

In https://www.intercom.com/help/en/articles/179-send-custom-user-attributes-to-intercom,I createdwindow.intercomSettings = { app_id: APP_ID, "book": "ABC" }; How to get the key value pair book & ABC via API?

I have some troubles with webhooks. For unknown reasons Webhook's verification fail for one particular customer. But not for all the time. Sometimes it succeeds (I'd say it fails 1 out of 10 ).Do you have any tips on how to debug this issue? I logged the payload and it doesn't look suspicious. Just a regular user.tag.created event. Here is how I verify webhook```const verifySignature = ({payload, secret, signature}) => { const stringified = JSON.stringify(payload); const calculatedSignature = `sha1=${crypto .createHmac('sha1', secret) .update(stringified) .digest('hex')}`; if (calculatedSignature !== signature) { throw badRequest(`Invalid signature provided`); }};export const verifyWebhook = ({clientSecret}) => async ({params, payload}) => { verifySignature({ payload, //req.body parsed by koa-body se

We already have Intercom integrated into Zendesk and it works well. However, we want to achieve another level and automate ticket fields fulfilment.