API & Webhooks

According to https://developers.intercom.com/building-apps/docs/get-started-developing-on-intercom/u>I have registered in the developer hub.Next I created a developer workspace and created an application. In the application I have ACCESS TOKEN.I am trying to make a simple API request according to https://developers.intercom.com/building-apps/docs/make-an-api-call /u> I send in the console where INTERCOM_ACCESS_TOKEN is Access token on page Authentication in my app in developer-hubI expect to get 200 but get 404. What am I doing wrong?

Suddenly getting unexpected "409 Conflict" errors today due to multiple identical emails even though we are passing unique "user_id" which normally supersedes email. API v1.0 Intercom bug?

I'm trying to get the user ID in order to make additional API calls, but I can't get it other than by performing an additional API call to look up the user's email address, which seems like a rather roundabout way of doing it?

I'm looking for a way to trigger a webhook when a note is added to a company. From the documentation this seems like it's not supported, is there a workaround for this?

Hello, are there any ways to rate conversation via API? I want to send rating for conversation via POST-request and I didn't find any endpoint what can I use for it.

We have begun exporting conversation data from the API to calculate our own metrics, and we're running into issues with calculating the metrics correctly. We need help transforming the data to run some great reporting in Looker.  Our data stack is: Intercom <> Hevo <> Snowflake <> Looker For a few examples, here are some top reports we want to create: Volume by TagsConversation DataChannelAgentTimeTo first admin responseBetween follow up replies  Please reach out if you are a consultant who can help or if you have recommendations on how to find an Intercom Data expert! Thank you!  KEYWORDS: Data, Snowflake, Looker, HELP, Consultant, API, Transformation

I'm trying to set up webhooks (conversation.admin.replied for now) and in the body of webhook i get field `data.item.conversation_parts` and it is a list. I don't why this is a list. Can someone please explain it? What I mean - by every reply I get this webhook and info about this reply is stored in a list, but why? Which cases should I handle where it can be a list with length> 1?

My segments are primarily based on user behavior, like, first seen after z date and "has most recent event in past 7 days"  then I query the segments via the API with the count included, like so:get("/segmentID?include_count=true")  but this gives me a non-real time count. It seems to be the count from the last browser session.  So, when I have a new user, I trigger my api call to grab this data and update my dashboards. but the API returns counts as if that new user has not registered. I have to open a browser window with all the segments to get the counts to update.  Is there a timer on which these counts update, or do I have to open a browser to get them to update, or am I doing something wrong?

I am using Development workspaces to try out APIs for development of an App.I would like to use Teams API and have some questions related that. 1, Is it possible to add(invite) or delete teammate via API? 2, When I tried to add teammate using Development workspaces, I got the error in the below capture. Is there any limitation to adding teammate in Development workspaces? 

What's the best way to get a list of company segments from the api? There's only contact segments in the api docs.

From COUNTS documentation: https://developers.intercom.com/intercom-api-reference/reference#conversation-counts/p> But main problem here is that this information is not grouped by companies. Is there way to do some aggregation or grouping by company for conversation statistics?

Hi, i can't send reply to conversation via API, but can do it via intercom website. Please, can you see request with this id 003abpt6qlp4obiq78ig and help me?

Dear community, hope you all are doing great! I'm looking for the following solution: I'm setting up a workflow in my CRM app that must connect to my Intercom workspace and send a message to the users of a specific company. I'm trying to do this via webhook. The problem is that I have no idea of how can I make this automation. It's been a few weeks that started to work with multi-plataforms connections and I did not learned how to achive a few things yet.  I'll attach the webhook setup screen from my CRM, this may help us to solve the requirement. Thanks a lot for your help, Kind regards,Rodrigo.

In https://www.intercom.com/help/en/articles/179-send-custom-user-attributes-to-intercom,I createdwindow.intercomSettings = { app_id: APP_ID, "book": "ABC" }; How to get the key value pair book & ABC via API?

I have some troubles with webhooks. For unknown reasons Webhook's verification fail for one particular customer. But not for all the time. Sometimes it succeeds (I'd say it fails 1 out of 10 ).Do you have any tips on how to debug this issue? I logged the payload and it doesn't look suspicious. Just a regular user.tag.created event. Here is how I verify webhook```const verifySignature = ({payload, secret, signature}) => { const stringified = JSON.stringify(payload); const calculatedSignature = `sha1=${crypto .createHmac('sha1', secret) .update(stringified) .digest('hex')}`; if (calculatedSignature !== signature) { throw badRequest(`Invalid signature provided`); }};export const verifyWebhook = ({clientSecret}) => async ({params, payload}) => { verifySignature({ payload, //req.body parsed by koa-body secret: clientSecret, signature: params['x-hub-signature'], }); return {id: payload.app_id};};```Thanks in advance for

We already have Intercom integrated into Zendesk and it works well. However, we want to achieve another level and automate ticket fields fulfilment.

I would like to use from REST API features such as queries for searching conversations however our API version is 1.0 and so we'd need to upgrade it.  I am wondering whether changing the API version will cause any breaking changes in the intercom app.  FYR this is what I'm talking about: https://developers.intercom.com/intercom-api-reference/v1.0/reference#get-a-single-conversation & https://developers.intercom.com/intercom-api-reference/reference#search-for-conversations As you can see, V2.3 allows queries in searching for conversation where we'll search by the user id  

Is there a way to reply to a conversation via API without notifying the associated user/contact (e.g. sending e-mails)? It looks like Intercom has some logic as replying via API sometimes does and sometimes does not trigger an email.

I am using the Ruby API and the following code gets an error:" (Custom attribute 'kamil_attribute_console' does not exist)" user_id = 1 intercom_query = intercom.contacts.search('query': {'field': 'external_id', 'operator': '=', 'value': "#{user_id}"}) contact = intercom_query.first contact.custom_attributes = {"kamil_attribute" => "here-iam-update-me"} intercom.contacts.save(contact)  

I made an app that post messages into conversations using the Intercom API, and I want those messages to come from a bot/operator, not from the contact nor the admin. Here is a screenshot of an app that posted such a message, but I cannot find how to achieve this in the API docs… Thanks for your help! 

We have mentors who go over our clients (students) homework. I want them to be able to initiate chats with a student if they have a note about a specific homework task hey submitted. (i.e. "your answer to question 13 is incomplete"). Mentors have users in our Intercom (they are team members), but I want the mentors to be able to launch the chat from the UI they use to check students homework rather than go into intercom look up the user and initiate a chat.  So I want them to be able to click a button next to a task they are checking, which will pop up either the messenger or any other way to send a message, where the user is already set (based on the email of the student I will pass to Intercom) and the task name/number included in the default text. Is there a way to achieve this natively, via an integration or via API?  

I can create a message and send it to a user, but when they reply it goes to the admin who created the message. I'd like to have this assigned to a group instead, which I can do in the Intercom UI. There doesn't appear to be an option to set that via API.

Hi, We are using webhooks to fire events when a user unsubscribes from receiving emails. This is working fine, but we also want to fire events when a user re-subscribes. I can't see any documentation capturing a specific resubscribe event, but is it possible to capture this event using another webhook? Edit:If the above is not possible, is it possible to remove the 'resubscribe' link from the 'you have susccesfully unsubscribed from emails page' Alternatively, can we redirect from the 'you have unsubscribed' page to our own URL, i.e. our own custom 'you have unsubscribed from our emails' page?

Is is possible to get the user attributes from intercom to javascript function on my webpage? I want to use intercom attributes in some of the pages.

Hello, in gem for Ruby on Rails a filter is used :before yet it doesnt seem to work as API doesnt give a response or gives a response ignoring the filter. Perhaps a gem problemIs there a way to send a request with a date range?API v1.3