Contacts

Even after archiving all our inactive users from Intercom Contacts, I still see those users counted under the billing. Can someone shed light on this, please? Thanks!

Why can't some people be user-tagged? I can't tag some people with tags that I could tag other people with, and I can't search for tags.

Hi, I'm Larry with Skills Institute, we just set up Intercom for our launch in January 2021 of our mobile application. We need some help with customer data importing and mapping.

I exported my listing of users and then replaced the existing USER ID generated by your platform, with the USER ID we have for the users. When I import this list back it has created new users. How do I replace the USER ID that was generated by Intercom without creating a New User?

This is very important for not only our business but also many others. Because, personal touch and starting a live-chat when a customer is around increases conversion rates drastically.  If we can find a way to list those contacts and measure how many contacts a certain support member reached out by starting a live-conversation, that would make a difference. @eric f11​ do you have an expert in mind to answer this?

I would like to be able to find search and find date tag was added to lead/users 

Is it possible to create a user journey (visually) just like in the Recent page views widget? (added as a reference), also, is it possible to collapse text in a text box and if so how to set it up? 

leadcustomeruserteammateadmin,contact

Hey folks, looking for some advice here and will give a use-case to help for context. We have payments built into our app and a user might start the "payments onboarding wizard" (to set up payments in their account) but abandon it half way through. We have set up user events to help us track that, however I want to be able to see that at a company level, so that we can easily track how many companies have abandoned the payments setup. if i only have it at a user level, then the number of companies is diluted in the information if more than one person from the same company has fired that event. realize I can export to clean the list but I'd love to do it in the UI instead...  I assume the only way to actually handle this is to create a corresponding company attribute? Would love to know how others have handled this.

We'd like to start assigning each lead a status of "warm" or "cool" based on triggers such as "Clicked a link in the last 7 days" and "Opened email" etc.  I'd like this to then populate as an attribute for each user (as shown in the screenshot), and show up in the qualification menu. Is this possible? I can't find anywhere to set it up if so. We could tag them but I'd like this status to be real time and update e.g. if they've been tagged as Cool, but then click a link, they will be tagged as both Warm and Cool which isn't super helpful.

Our flow is following. Choose plan > Checkout > Purchase = "user"   What we think to do is everyone who enters "Successful payment page" automatically become "user"

I want to create a new rule, for example IF VISITOR/LEAD enters X page automatically to become USER

Is it possible to update a large number of Users at once? We have a new external field mapping to a People Data attribute, but a quantity of Users need that attribute back-filled. Ideally I'd like to write a script that checks every user if the field is populated, and if not populates the field from a database value. If I could upload a CSV that would work too 😋

What data is "Country" based on?　Is it such as the IP address when you first registered or last login?

In api v1.4 we used external user id to do all the user manipulations. Now in 2.2 to update a user/contact we should use:https://api.intercom.io/contacts/lt;id> <id > is explained in the docs (https://developers.intercom.com/intercom-api-reference/reference#identifiers-and-urls: The company and user objects deserve special mention when it comes to identity for two reasons -They allow you send your own external identifiers When we try calling https://api.intercom.io/contacts/lt;id> with external user id as <id> - we get error 404: {"type":"error.list","request_id":"...","errors":[{"code":"not_found","message":"User Not Found"}]} So either there is something wrong in the docs or we are missing some information. How to properly update user/contact in api 2.2? Do we need to first search for user by external user id to get the "intercom user id"?  

When adding a custom attribute there is a format option called 'List'. Is there any documentation on what it is for and how to use it and I can't seem to find any. Thanks!

We create users (not leads) via Segment events, and I get wildly different numbers when I filter Users by these two data points. For example, if I look at the number of users who "Signed Up" yesterday, I may see single digits. But when I filter by users "First seen" yesterday, I get like 75.

Hello, Intercom community! Is there a way to monitor the deletion/archiving of users by the teammates? Also, can we somehow limit rights to archive/delete users for some users (i did not find such a setting in the permissions settings)

Sometimes I need to tag hundreds of companies with the same tag e.g. "Integrated Company". I can't find a convenient way to do that in bulk all at once. Any suggestions?

Hi, on Fridey I tried to export users, I selected filters. Clicked to make an export, it was written that it will happen in a few hours. It has already been over 96 hours, no file. And so 4-5 times. 

We want to manually import users into Intercom and some of the data has multiple items associated with one attribute. For example, a user could provide multiple services. How would I format my CSV to make this attribute a list and upload correctly?

Hi people, I need help with an issue. I deleted some leads by API, but part of them came back to my list without an ID. When I click in a 'zombies leads', they don't load and the URL is /users/segments/all-leads?searchTerm=[a hash] (as the attached photo). The major problem is they appear in the leads' outbound and remake all isn't an option 😅 . Anyone can help me to fix that? Thx for the attention

Until API version 1.4.0 I was able to create users with the same email. For the uniqueness was used user_ID and worked fine, because in some cases I need to share the same email between different users. After update API 2.0.0 it is not possible to create a `Contact` with the same email. ( "Users API & Leads API are deprecated and replaced with Contacts API. ")Is there a way (or workaround) to create a `Contact` which can share the same email ? Is it expected it is not possible to create a new `Contact` with the same email from archived `Contact` ?

Wondering if there is a way to automate tagging our contacts. I have a lrg # of people I need to tag w/the same tag & rather than searching for everyone one-by-one & tagging them I was wondering if there is a way to select a group & tag them all at once.

We are a remote company, and this feature being turned on by default (rather than Opt-In) has created issues for our team members feeling uncomfortable because customers have found them on Twitter/LinkedIn.