Fin Product Area

In my company, sometimes there are a lot of new leads to response and, at the end of the day, there may be a few pending answers. So, what I'm looking for is a way to sum up all leads without teams response, preferably by email, to read it next day.

I am not looking to measure how many conversations are resolved by one team member. I am trying to report how many users reach out multiple times with in a week in order to track whether or not their issues are being resolved the first time they reach out.

Our users have different roles with different companies; the user might be an admin, an employee or a service provider. Is there a way to keep track of users' roles on a company-by-company basis? Right now our initial stab has the role updating on the user. This means when the user signs in with a company they are "admin," we updated the user profile to show they are admin. But when the user switches to another company where they're, say, an employee, then we lose the detail that they're an admin of one company, and now their profile says "employee."

I have my contacts broken down by community but it's listed under projects. How can I update multiple contacts at once to label them under one community? Thank You.

Why I and my team are not getting notification when a customer comes on live chat? We have all the notification settings ticked under My account > Notifications. We generally look at slack channel to see who came on chat and then view on intercom.

I would like to know if Intercom have some data about how many articles was sent in the conversations. I wanna know how many link articles was sent in the inbox message

Like the exact time a teammate came online, and went offline

How to disable the Messenger pop-up automatically and just keep the launcher icon? We got lots of complaints about this from our customers, they said when refreshed the website pages or loaded a new page, the Messenger pop-up bother them.

Hey,  I just added my teammate to Intercom with all the permissions enabled. But I don't see them in the "Start a conversation" section on intercom chat in my site.

I want to set a goal for a webinar signup, for example. Is it possible to get a pixel code I can embed on my "thank you" page after signing up so that Intercom can tell how many signed up? Alternatively, is it possible to do this with a server-side postback?

My apologies if this is answered clearly elsewhere. I want to confirm that while a user is active on a series they will not be eligible to restart that same series? The series is event based and the event can happen many times but I only want users to be eligible for the series once. I imagine this is the default but don't want to be wrong when i set this live!

I find it surprising that a company whose product is built around a live chat window, can take multiple days to reply. Messaging at the speed of snail mail can't really be counted as a chat.  For the price of your product please hire more customer support folk, you can afford it - they do a great job, but clearly they have too much to do if the response time is so poor.

Hello everyone!  I'm in the situation that I'm implementing Intercom on a page where I can't ask people abut their personal data or anything like that. I do however want to initiate conversations with the website visitors, and thus I have made Custom Bots that I believe should trigger "Hi, why are you here" (simply stated) with a couple of options to click. Should be easy, right?  No. The bots don't trigger. I have tested both "Outbound" and "From new conversation" bots, added the pages they should work on, and in Preview mode this give the desired behaviour. But live they're not showing that behaviour.  Can someone help me debugging this? Or am I misunderstanding something fundamental here?

My series is first based around trying to create communication with our leads. So the goal is to try drive response from the leads (in the first place).  I want to test different variants of mails , but I cannot set a "goal" of responded to message? It seems a like a pretty obvious requirement and I feel like I am missing something. I know you can add a [OPENED | REPLIED TO | CLICKED LINK] for each of the exit points of a message, but I can't feed this back to the goal? Maybe a hack for this to "add tag" and goal based on tags added or something? Someone help me out! Glad I found this page, the support feels SO slow when you are just trying to get bits done!

Is it possible to recover a deleted article?

I would like to know if full-size posts work in mobile browsers when using webapp (as opposed to native apps that can use SDK).

How do I track and report on links that have been engaged with like: phone numbers, urls or email addresses within Intercom?

Meaning, when our product tour is set live it opens for every user that is corresponds to "Audience rule" at certain page, but we would like to make it open for them just for once and do not repeat after.

With the new subscription model that came out for unsubscribing, is there still a way to resubscribe users?

Is it possible to detect when someone closes a Post as a Series rule?

How do I import contacts who have unsubscribed on another platform? For the most part, they are existing contacts in Intercom, I just want to bulk overwrite their unsubscribe status.

For agent response time, is the clock started before or after the customer completes qualifications for the bot like email and phone number?

Our support needs have evolved and I am looking to change the labels on my Inbox titles to reflect the true nature of the support needed.

Hi, I’d love to have product and API documentation in a single place but the Articles features seems to be unfitting for API documentation. I was wondering if someone has been able to do this successfully.Thanks.

My question is for all the users...What is the industry standard completion/goal rate for product tours? We are at around 60% and I want to know if that’s good