Fin Product Area

Hi there, I'm hoping to find a way in my web app to insert a link that could open the Messenger directly to a specific Collection of help articles. We're hoping to draw attention to a category of resources without forcing the user to open a new tab. Does anyone know if this is possible? Thanks!

How would I manually update a contact’s avatar? We cannot send the profile picture from our website/user accounts to Intercom. Does anyone know of a more manual way to do this? Examples would be if there were a way to add a Linkedin link that would parser the profile image link from there and post it to their Intercom contact page. I use Popl and it can automatically scrape information from the web to autofill contact cards, and I am trying to find something like that. I am also trying to make this with Zapier but for some reason I can’t find the correct attribute key to use for the avatar itself.

What are the most effective methods or tools for training FIN to conduct context-aware or context-driven conversational AI? Is it Workflow or a combination of snippets and articles? Is there a resource one can read to perfect the interplay between these tools?Is it possible to have FIN adjust its responses based on the user queries and preferences, providing a more customized and contextually relevant experience for the user?Example scenario:User: What are the best attractions in Paris?AI: The Eiffel Tower, the Louvre Museum, and Notre Dame Cathedral are popular choices.User: Can you recommend a good place to eat near the Louvre?AI: Certainly, there are several restaurants near the Louvre. Would you prefer French cuisine or something else?User: I would like to try authentic French cuisine.AI: In that case, you might enjoy 'Le Café des Musées' or 'Les Fines Gueules', both of which offer authentic French dishes and are within walking distance of the Louvre Museum.

let’s say the user left from the page 1 during the onboarding. Can I re-engage with them after 10 min using Mobile push(or any other outbound option) and direct to the page from where they left? Can I get a trigger after 10 min or create an automation rule for this scenario? 

How do we turn off the chatbot content from auto syncing?  It appears to be doing it every week.The situation for us is that we temporarily set our confluence wiki to public for initial import, to get thousands of content into the system, then we set it back to private. This works great to get all our content into the chatbot. But when it attempts to resync a week later, it all fails and all the content is now rendered useless. I’m sure their must be a setting somewhere to turn off each managed source from auto syncing, or at least change the frequency to something like 1 year.  But we can’t seem to find the setting, and FIN doesn't seem to know.  Perhaps maybe it has to be done on the back end. It seems like the most basic use case to just not sync imported content, so I’m hoping there is a toggle somewhere that I’m missing.  If not, then we’re pretty blocked from going to production and upgrading to the pro plan, as it takes hours to reimport the content, and we can’t do that over an

I've created an inline banner, which should be placed above my site's content, but it's overlapping it. How do I fix this?

We’d like to goal our agents on email first response times - but measuring the time from when a case is first assigned to the agent and when they respond, rather than from when the customer first emailed and the agent responded.Example:  A customer emails us.  2 hours pass before an agent is assigned the case.  The agent then responds an hour later.  For measuring the agent’s performance, we’d want to capture the 1 hour difference between assignment and the agent’s first response to the customer, rather than the 3 hours between when the customer first reached out and the agent first responded back.Basically, we want to goal our agents based on what’s in their control.  We are also tracking the overall First Response Time because at the end of the day that’s the customer’s experience- but we’re treating this as a team level metric influenced by things like staffing levels, product issues and the like - many things outside of an individual agent’s control.Is this possible?  How would we

Hi, we have been sending push messages to our customers for months using Intercom. We made no changes to our iOS app or certificates but are now getting a 400 MissingTopic error on all of our push messages to iOS users. Is this something that has changed internally with Intercom or the SDK? Thanks,Maanit

i’m thinking to have DeepL translation feature in intercom  just like livechat platfrom offer API for it  intercom has it ? 

Hello Intercom Community,I'm looking for insights or suggestions on how to effectively track conversations with clients who have just completed their onboarding. We use HubSpot for onboarding, and it's synced with Intercom. When onboarding is done, the status in HubSpot is updated to "done", and the end date is set.Our challenge is finding a way to filter and view these specific clients conversations in Intercom. This data is crucial for us as we're developing a new onboarding flow and need to establish baseline KPIs.Does anyone have experience or tips on how to achieve this within Intercom, or perhaps through a workaround? Any advice or examples of how you might be tracking similar data would be greatly appreciated.Thanks in advance!

Upon reviewing all customer tickets, I noticed that customers can detect when we've seen or read their messages. Is there a way to disable this notification?Thank you for any help you can provide.

I am using a workflow to sent a CSAT rating request after the conversation has been closed. Every time a customer is responding to channels (Facebook & Instagram) that they have to send a message, the chat is reopening. Then when we close them again, it send them the CSAT rating request again. Has anyone found a work around this, or is there something that I am missing? Thanks in advance,Brandon

iOS 17react-native@0.72.6;@intercom/intercom-react-native@5.3.1 The issue is:Open intercom conversation window and keep it open Then move app into background (not kill) Reopen mobile app in foreground Will see the header (back / close button) is gone in intercom chat window + previous messages are all gone as well  

How can I send request body in x-www-form-urlencoded format. It is mentioned that I need to pass request body in json format but My Authentication end point only supports requests in x-www-form-urlencoded format. Can someone please let me know the how can I make authentication with x-www-form-urlencoded format ?

I’m finding that with the Salesforce Create Case Workflow I don’t get any type of confirmation if my case has be created. Ideally, the user would get some type of message confirming the case has been created and a link to their case. Has anyone achieved this?  

Product Tours “work on desktop only. It doesn't currently work on mobile devices (including tablets) in the browser or in mobile apps.” So we had to implement Post messages for our webapp mobile users in order to support their onboarding with videos.I want to allow our mobile users to view an onboarding video in a vertical 9:16 format, however I am unable so far to find the right solution:I tried inserting the video in my Post, but it’s displayed in a small size like a snippet of the original video. Also, I cannot hide the sender and the video is played by default without sound (with the button to unmute not very visible), Then I tried embedding a YouTube video. This seemed to work since the play button allowed it to be played with volume and opened in YouTube if helpful for a better view. However it is shown on a wide view instead of the vertical (9:16 view).Can I embed a "Short" YouTube video to be displayed vertically?Any suggestion to show a vertical video on a post?Should I try a

Hi,I would like to know if there is an option to exclude specific email addresses or domains from receiving the auto-reply to incoming emails.  Greeting, Gwendolyn   

I would like translation intercom websites .I like answer on question.  I helped another users how log intercom .  

Hi all, I have installed successfully Intercom Messenger as Plugin on Axure Cloud Server workspace.Most of the function from Intercom work perfectly ie: checklist,tasks, messages But just [product tour] does not load , and after I selected the destination pages, nothing happened.I have attached a few error print screen I have found in “developed mode - console”Can any expert can give me a hand please? I have trying to solve this issue with Intercom and Axure both support team for more than a week, but still don’t have clue on solutionI will be much thankful to hear any suggestion. Thank you so much Really appreciated from your help.It does not load, but Intercom Messenger do succesfully installed on the webpage                                                         product tour destinated URL page, but cannot loadup errorI suspest is due to this error, but have no idea on how to fix it 

We have created a custom launcher for our web application to access the Intercom Messenger. We are implementing our own custom badging as well and using the onUnreadCountChange Javascript API method. However, when testing the badging functionality, the count seems to be inaccurate. For example, if an user has only one active conversation and our agent sends them 4 messages, is the expected return value from unreadCount supposed to be 4? From what we observed, if an user has multiple active conversations, then the unreadCount will then be 2.We are expecting and would like the unread count to be the total number of unread messages for a customer’s conversation(s). However, it seems as if the unread count is only associated with the number of unread conversations instead.Could you help clarify this, thanks! Best,Jonathan

Cannot find an article to explain the real difference between these two and which one is the most accurate to report on volumes. Additionally, the totals do not add up under the Team Performance Tab to either of the above for total conversations. Any help is appreciated.

Hi. I have a problem with the “Let users start a conversation” setting not working for customers with zero conversations.This was tested on react native v6.3.0 and i tried both “Let users start a conversation” on and off. And i think i found an issue.When i don’t have any conversations and the above option is ON I get this screen. Which is correct. Top right you have an icon to start conversations and in the middle you also have a button to start new conversations.When i switch this to OFF i get this screen which is NOT correct. As you can see at the top right the icon is gone. Which is correct as a have disabled starting new conversations but the button is still available in the middle of the screen. Seems like the button in the middle doesn’t follow the setting but the button in top right does 

We use react native sdk v6.20 and we set “Let users start a conversation” to false to prevent users from starting new conversations. But they still have the button “Send us a message”. I read that this should be fixed in v6.20 issue seems to be only for users with no conversations. if Let users start a conversation is falseuser with 0 conversations can see the button to start new conversations in the middle of the screen “Send us a message”user with 1 conversation doesn’t see the button but only their previous conversationsif Let users start a conversation is trueuser with 0 conversations can see the button to start new conversations in the middle of the screen “Send us a message”user with 1 conversation also sees the button at the top of the modal to start new conversation.so this means that if you don’t have conversations you can start new conversations regardless of the Let users start a conversation settingand if you do have conversations then the setting works as expected

I’ve created a newsfeed, created a news item in that newsfeed and set it live. I made sure I am part of the newsfeed as a user. But when I go to my site, I don’t see the newsfeed anywhere.Would love a video tutorial! 

Hey I want to export Intercom data(mostly Conversations data) to powerbi. I have tried Skyvia, airbyte,zapier. etc. None of them third party apps are working. Can you please help me?