Fin Product Area

Hi,I would like to know if there is an option to exclude specific email addresses or domains from receiving the auto-reply to incoming emails.  Greeting, Gwendolyn   

I would like translation intercom websites .I like answer on question.  I helped another users how log intercom .  

Hi all, I have installed successfully Intercom Messenger as Plugin on Axure Cloud Server workspace.Most of the function from Intercom work perfectly ie: checklist,tasks, messages But just [product tour] does not load , and after I selected the destination pages, nothing happened.I have attached a few error print screen I have found in “developed mode - console”Can any expert can give me a hand please? I have trying to solve this issue with Intercom and Axure both support team for more than a week, but still don’t have clue on solutionI will be much thankful to hear any suggestion. Thank you so much Really appreciated from your help.It does not load, but Intercom Messenger do succesfully installed on the webpage                                                         product tour destinated URL page, but cannot loadup errorI suspest is due to this error, but have no idea on how to fix it 

We have created a custom launcher for our web application to access the Intercom Messenger. We are implementing our own custom badging as well and using the onUnreadCountChange Javascript API method. However, when testing the badging functionality, the count seems to be inaccurate. For example, if an user has only one active conversation and our agent sends them 4 messages, is the expected return value from unreadCount supposed to be 4? From what we observed, if an user has multiple active conversations, then the unreadCount will then be 2.We are expecting and would like the unread count to be the total number of unread messages for a customer’s conversation(s). However, it seems as if the unread count is only associated with the number of unread conversations instead.Could you help clarify this, thanks! Best,Jonathan

Cannot find an article to explain the real difference between these two and which one is the most accurate to report on volumes. Additionally, the totals do not add up under the Team Performance Tab to either of the above for total conversations. Any help is appreciated.

Hi. I have a problem with the “Let users start a conversation” setting not working for customers with zero conversations.This was tested on react native v6.3.0 and i tried both “Let users start a conversation” on and off. And i think i found an issue.When i don’t have any conversations and the above option is ON I get this screen. Which is correct. Top right you have an icon to start conversations and in the middle you also have a button to start new conversations.When i switch this to OFF i get this screen which is NOT correct. As you can see at the top right the icon is gone. Which is correct as a have disabled starting new conversations but the button is still available in the middle of the screen. Seems like the button in the middle doesn’t follow the setting but the button in top right does 

We use react native sdk v6.20 and we set “Let users start a conversation” to false to prevent users from starting new conversations. But they still have the button “Send us a message”. I read that this should be fixed in v6.20 issue seems to be only for users with no conversations. if Let users start a conversation is falseuser with 0 conversations can see the button to start new conversations in the middle of the screen “Send us a message”user with 1 conversation doesn’t see the button but only their previous conversationsif Let users start a conversation is trueuser with 0 conversations can see the button to start new conversations in the middle of the screen “Send us a message”user with 1 conversation also sees the button at the top of the modal to start new conversation.so this means that if you don’t have conversations you can start new conversations regardless of the Let users start a conversation settingand if you do have conversations then the setting works as expected

I’ve created a newsfeed, created a news item in that newsfeed and set it live. I made sure I am part of the newsfeed as a user. But when I go to my site, I don’t see the newsfeed anywhere.Would love a video tutorial! 

Hey I want to export Intercom data(mostly Conversations data) to powerbi. I have tried Skyvia, airbyte,zapier. etc. None of them third party apps are working. Can you please help me?

Before user log in to my app```await Intercom.loginUnidentifiedUser();await Intercom.presentMessageComposer(`I can’t login blah blah`);```After user log in to my app```if (Platform.OS === ‘ios’) {  yield Intercom.setUserHash(user.intercom_user_hash_ios) } else {  yield Intercom.setUserHash(user.intercom_user_hash_android);}yield Intercom.loginUserWithUserAttributes({ userId: user.id });```When I implemented with `setUserHash` about the end of 2023, it was transferring info without problem but now it does not transfer anymore, when the user log in to my app, the unidentified account stays with the user. Any idea why it is happening?

Hello,my team and I are trying to setup a workflow for our users to talk to Fin to answer questions. We are attempting to use the “Customer opens a new conversation in the Messenger” workflow to start the conversation with Fin. However, it appears that Fin can not be placed in step “A. Welcome”. You have to click “I have a question” which points to step “B. Path” where Fin is then initialized and can take over from there.In contrast, when using a workflow that starts with “Customer clicks a website element” we are able to place Fin in to Step A as desired.Is it possible to have Fin initialized in Step A for the “customer opens a new conversation in the messenger” workflow? If not, I would love some more details about why this is a limitation. Thank you!

Hello! 😊We noticed that upon pressing a Sad emoji on a Help Center article, we are asking people to Send us a message. This seems to only available on iOS, and not on Android. Regardless, we really need it disabled.We have already disabled the “automatically start a message”, but we also need the manual way out :) How can we do this? Thank you! 

Our company did a rebranding and changed their domain and we need to change this domain in Intercom too but I don't find any edit or remove button.

How can I search Fin’s content in our conversations? In instances where Fin has said something incorrect to many customers we need to quickly find all instances where Fin said a particular piece of information so we can correct.When I search the information Fin gave out it brings up no conversations, even though it’s been part of many conversations. I am copy pasting the fin content/key words from the conversations so it is accurate. Thank you for your assistance!

Hi! I made a request for a CSV file yesterday, but haven’t received anything yet.Can anyone help, please? Thank you!

Hi there, We’re having an issue with the Intercom Inbox, we’ve just integrated Instagram/Facebook messagers to come through via the native integration.  The previous tool were inforbip, which help us collect messagers from Instagram/Facebook.But it always show  another app is controlling while we have already disconnected from the platform we used before. We have tried many times to reinstalling but still error. Does anyone meet this before? Please help.Thanks in advance for your help! 

Hello We’ve integrated Intercom SDK on Android (15.5.1) & iOS (16.3.1) platforms. We found several differences in the implementation between Android & iOS, could you help us to understand the reason of this case?  “Powed by Intercom” label is visible on Android, on iOS - no No close or create messages buttons on Android, on iOS - yes No close chat button, only get back to messages on Android  

My organization has Intercom installed in our platform. We’ve attempted a number of different configurations of settings for how the tour would initiate but we can’t get it to run once it’s set live. Example tour: https://app.intercom.com/a/apps/w5ij9e6h/outbound/tour/35642964

"I am encountering an integration challenge with the Speakatoo API. While the API works flawlessly when tested in POSTMAN, it fails to operate as expected when integrated into my system. I have validated the functionality in POSTMAN, ensuring that the input parameters are accurate. However, the issue persists during the actual system integration. I am seeking guidance to identify and resolve this discrepancy, as the API's successful integration is crucial for my project. Any assistance or insights into troubleshooting and resolving this issue would be greatly appreciated."

Is there a way to prevent users from receiving a post after a certain date and/or time? 

Hi, I’m having a problem setting up a product tour.One of my steps asks users to download our plugin, however, a small set of our users might have already installed it, meaning the “Download Plugin” button won’t exist.Here’s the info I saw in another post:“If the pointer step in a tour is unable to identify the correct element on the page because the CSS selector associated with the tour step and the CSS selector associated with element on your site do not match, the pointer step will instead show as a “post” step.”I’m facing an issue here - this post step that defaults has no option for customers to press Next or Skip.Meaning if the CSS selector isn’t there, there’s no “if” logic for a user to be able to manually move onto the next step.Is there a way to allow users to move onto the next step if the above occurs? 

Hi everyone. I have a following use caseI want to tag some users based on the workflow in Intercom. After the specific tag appears on the customer in Intercom, I want this customer to automatically appear in the Segment in Customer.io I tried to meddle with the  zapier, but it does not offer the specific action “add to segment in customer.io”. Can someone help with this? 

Hey there, We have been using Intercom in two of our domains, the root domain, and also a subdomain website. We set up two proactive messages something like this,First proactive messageset Where to send as if current page URL is https://mydomain.com along with Visitor audienceSecond proactive messageset Where to send as if current page URL is https://sub.mydomain.com along with User audienceBut if a user visits our website with the following sequence,visit root domain https://mydomain.com, and a new conversation gets auto triggered (unread) visit sub domain https://sub.mydomain.com and logged in as user, because there is one conversation is opened in step 1, and the data is shared, Intercom shows user that conversation again.I tried a lot of different settings such as using condition as NOT CONTAIN subdomain, it still doesn’t work. Because the conversation is already created in step 1. So now I feel this is probably can not be solved on the rule level. We’d need to split them, so the r

When I am scheduling an email from a one of my sales reps I get this message: Check [email address] and verify your address, then try sending your message again.  When my rep attempts to send an email, he also gets the same email.  He does not get any emails for “verifying”.  What does this mean?

Hey all, has anyone gotten this error message before?I updated an article this morning with some new text and images. I navigated to what is numerically the fifth image and replaced it, but I am still getting the same error message. Never seen this before and not sure how to proceed with updating my article!I am not even sure what the “integer” problem is/what that means.