Fin Product Area

Hey everyone 👋🏼,Does anyone know how can i check what is the percentage of users who fill in the CSAT survey out of the total number of closed conversations? i’m trying to build it in a report, but can’t find the right formula.

Tem como o cliente criar um ticket atribuído a um atendente e esse atendente responder via e-mail ? 

Hey, Youtube allows you to link to a video starting at a certain timecode. Are there any plans to not strip that parameter and allow sharing videos this way?

Is there any way to continue a numbered list in an article if you need to insert a screenshot or a callout in the middle of the list. The numbering always returns to 1. I have resorted to actually having to type in numbering which is obviously not a great way to maintain documentation. 

Can the default message for articles that are hidden behind login can be changed? 'The page isn't here anymore' is bad user experience, especially for client user type. They are shared a link to learn more and they see with bold ‘The page isn’t here anymore’ and with really small font to maybe try logging into the platform.

We want to trigger a custom app handler based on the link/button user clicks in the in-app message (web app). We do not want the user to navigate using this link, we rather want to get this event and react to it the way we need. How to do it? I.e. we want to open some particular page in our web app with some param. But messenger only allows us to insert link and users to navigate to those links directly.

Hi,I’d like to have new visitors (leads) to enter their name (via attributes) when they enter the chat.I think I was able to do that with Simple Qualification.But it is not showing in my messenger.I’m on trial, going to Starter soon.Qualify Leads is set to “on”. Jan 

Hi, do you know when Fin will be available in Italian?It would be very important for us. Thank you :)

Any tips or best practices for announcing the new messaging app within the product? I tried putting a tooltip above the messaging app but ran into an error. Any ideas you have would be greatly appreciated?

I have a ticket set up for users to submit bugs. They click on an element, I launch the Messenger to have user create the ticket. However, I want to track the URL that the user was on when they submitted the bug/ticket.  Is there a way to do this?

We use phone number and system ID to distinguish contacts in Intercom, most of our users don´t have email address set. It's not possible for us to use CSV import feature to update our contacts, because email is mandatory.We have 600k records where we need to update attribute name from our system name to empty name as we are planning to start using Intercom Messages and our system name is prefilled in every conversation, which is not desirable behavior.The only option we see is to use REST API to update each individual order, sending 1 request per contact. But by doing that in single migration we will soon hit API calls limit, also we will disrupt our regular Intercom integration.Dear community, is there any other ways for us to perform such an update in Intercom?Maybe someone from devteam could help us updating this internally for us?Maybe we can use some bulk update API call we can't see for now?Maybe it is possible to have email field not mandatory for CSV Import for our account? Tha

I am able to update my support profile image, but can I update the floating/clickable chat icon that displays in my website? It’s currently the little text bubble icon/graphic. I would like it to be my profile image so my site users understand that they can click there and reach me.

An automated message was set up to send to the users after they onboard the programs. But the message is coming from an employee account who created those automated message templates. What I want to do is to dynamically changing the sender’s email address of the employees who is assigned to look after the particular user.  Is there a way to adjust the setting in intercom so these automated messages look like they are coming from that designated employee who is actually assigned to the user's account?  

I am using custom intercom launcher and want to use it in 'French' language. Therefore, I am using 'language_override' option. But its not working.Here is my code snippet:    $intercomProvider.appID('MyAppId');        window.Intercom('boot', {            app_id: 'MyAppId',            custom_launcher_selector: '#DM_custom_intercom_launcher', hide_default_launcher: true,            language_override: 'fr',        });

We’re trying to add Intercom functionality on a website that holds all the functionality inside an iframe. We’ve installed the Intercom Messenger on the same iframe level, but when trying to add a Product Tour or a Tooltip we get the following error: “Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour.” As the URL we’re using a src attribute for the iframe.Please advice if this approach is supported and what URL should we pass in this case when designing a Product Tour/Tooltip functionality.

Hello Intercom team,I am Shubham from Webgility company.We are using your Intercom service in our online application with the attached plan features.We are trying to initiate the intercom chat for our customers, whenever any error comes in the app, with an auto-populated message in it. And for that we are using the javascript function as mentioned in your api doc -> https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomshownewmessage.This is working as expected on your dev environment. On dev, the chat pop-up opens with an auto-populated message in it. But on production, it is just opening the pop-up and not auto-populating the message we are passing in the method.Is it due to our plan features or there is something else we are missing?  

We are hoping to build an SMS based series that takes into account user responses to determine the next message sent. It would be a minimally complex “choose your own adventure” series where user interaction via SMS response drives the chosen series path. Does anyone have any idea if this is possible? I’ve looked at the audience rules in a series but there doesn’t seem to be any rule based on an SMS reply. Thanks! 

My custom action have one API which is not returning few fields when they are null. I want to map this attributes with my Custom Object's attributes as null when API Response do not have this attribute values. But, instead it is throwing an Error. Is there any way to show the Null Values in the custom object attributes when mapped field is not available in response of custom action API.

I want to know if in the intercom I can send a cadence of emails where the sending of the second email is triggered if the user has downloaded the file from the previous email?

I moved all of our transactional emails to intercom, but it’s a real issue that we can’t use a workaround for people who need to reset password if they have unsubscribed. 

Is there any way to see which pages the customers most starts news conversations via messenger? I did not find this information in the custom reports.

As well as asking customers for a conversation rating when the conversation is closed, I want to be able to add a task bot that also sends customers a short message about a new feature. Is there any way to do this without having to manually send it every time? 

Hello everyone, Our company uses Intercom to make marketing campaigns. When we send them in Post format we can disable the replies but when they are in Mail format it is not possible and we have several replies from customers. Does anyone know how we can block these responses? Thank you Paola

Hi, Is there an option to merge tickets? I have two different tickets that are basically on the same issue and I wanted to merge both of them into one.

i register ChatGPT i get following error msg when i use phone number verificationYour account was flagged for potential abuse. If you feel this is an error, please contact us at help.openai.com but the help.openai.com can not solve my prolem.