Fin Product Area

Either the responses as a list or if they are available via the people entity?

We are looking to implement the messenger in a React Native app. Our preference would to be to show the chat as a screen in the app (with bottom bar navigation) rather than an overlay. Seems like this is not possible from the documentation. Wondering if anyone has found a way to achieve this?

What are your top tips for someone just getting started with Intercom – what have been your most effective automations or flows/series and best practices?

We have some troubles with quick links, they dont work

We have a structure where we have more experienced people helping out juniors through mentions and we want to track how many mentions they're getting and how many they're replying to.

Our customer service manually tag conversations. What I see now after our Marketing team have started using segments is that the conversation tags lists now is messy with segments tags not at all relevant for our customer service. How can we get around with this?  

We have SaaS product built using React. The issue is when the components gets re-rendered (it disappears and appears in just milliseconds, not visible in naked eye ofcourse) it breaks the product tour and it points to the top left corner and literally pointing to nothing.  What I think is happening is that, the component disappeared then since the Product tour couldn't find the element it will just point to the top left corner, but that's just in milliseconds. Stopping the elements from re-rendering could be tough job for us but possible, so I'm asking if this is possible to fix or any workaround.

For instance, our platform has the "chat" section, the "admin" section, the "main" section, etc. On each one of them, I want to show the relatives articles on the Articles Search app in Messenger. It doesn't make sense to show the "chat" articles in the "admin" section. It could work like the banners, posts, product tours rules.Thank you

I am really struggling to use the News feature, so I am wondering if someone could share some tips for using it. We have many different products, and users can subscribe to just one of them, or all of them, or anything in between. When we want to publish product-specific News, I never manage to target people so that they get all of the News that are relevant to them. This is because News is deviating from the tried and trusted way of setting audience rules for other outbound content. If a person is in one Newsfeed, they can't be in another!So for example a client needs to see news for product X and product Y. If I publish news for product Y (targeting all users of the product) and then publish news for product X (targeting all users of that product), the client will only see the news that are at the top of the newsfeed list. Are there any workarounds? This is really headache-inducing for me. I want to use News because this feature fills a gap to have a non-intrusive long-form in-pr

Can you tell me a bit more about using spaces in the new Messenger?

Hi there, I was wondering how to technically implement something like this bot, which I think is an operator bot, and if we eventually could do it with our current plan which is a 99€ per month plan right now. Cheers :)

Need urgent assistance please -  Our bots have a button prompt that asks something along the lines of: 1) Do you require immediate/urgent support2) Can you wait for an email  I need to report on how many customers clicked on those prompts, who they were, so we can build out certain events and data from it. I also want to be able to report on how long it took our internal support team to respond to those customers (high priority SLA = 10 minutes, and "email" SLA = 1 hour) for example  Checked all report options and articles but for some reason this does not seem to be an easy thing to report on? Just need to report on the custom bot button engagement Thank you in advance

I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

Thanks!

Can I set up Automatic away mode only for particular teammates? Not for everybody

My company recently changed our main website's domain and I would like this to reflect in our help center, as well. If I change my domain in Intercom from educate.ABCtest.com to educate.123demo.com, will all of my articles automatically redirect to the new domain? Or is there a manual way to redirect these in intercom?

I'd like to know if there's a way to set up a few shortcuts similar to the "Hi, name. How are you?" which applies when hitting Tab, at the beginning of every conversation.

I want to run a custom bot for an NPS survey. I'd like the survey to pop up to a user every 6 months, assuming they continue to meet the requirements. i can't figure out how I set up the rules to have the bot pop up automatically every 6 months

We'd like to show a list of all our consultants and an operator, so users can see each consultant (with their details next to them) and then choose who they want to talk to. I've seen other companies do this using Intercom. How do we do this? Is there an app we can use?

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

The launcher covers necessary functionality on Mobile.How can I disable it from showing only on Mobile? Using properties and segmentation will not work for us as our users using both mobile and desktop. I want them to see the launcher on the desktop but remove it from mobile.Thank you!

Hi, I am Yasue from a Japanese software company. I want to share a PDF with the customer in the article and then I want to record who clicked/downloaded the file.Does anyone know how to do it?Thank you.

I'd like to prioritize agents and have a backup only step in if no one else is available.