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20 days ago

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2 years ago

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KrisNew Participant

Add dynamic content to email templatesSubmitted

We would LOVE to be able to add dynamic content inside the email templates. We could do some amazing things with this. We could, for example, add product reminders inside transactional emails.

1 year ago

Mike6789New Participant

Improve Mobile User Experience by Preventing Scroll to Top When Live Chat OpensSubmitted

When the chat widget opens on mobile devices, the webpage automatically scrolls back to the top, disrupting the browsing experience, especially when users are further down the page. Could the code be adjusted to prevent this scroll reset? Perhaps by preserving the scroll position when the widget opens or not applying classes to the HTML or body element that causes this to occur. Thanks!

1 year ago

Marie M.New Participant

Insert an article in the shortcuts menu : improve this featureSubmitted

In the "Insert an article" functionality, is it possible to: - be able to open the article in full page, - and/or have the URL link of the article directly in the preview ? Thank you 🙏

1 year ago

Pedro Henrique StivalNew Participant

Update TITLE from API or from BOTArchived

the API could let you update the title or in the flowbuilder we can set de title

1 year ago

Richard BernNew Participant

Reply to a specific messageSubmitted

Please, add the option to reply to specific messages within chat. With the age where we all are used to replying to specific messages for context, sometimes it may be confusing for customers to which part the reply refers to. I know that your tool offers a vast variety of modern options, I am surprised that you still don’t have this feature for chats.

1 year ago

Gaëlle D.New Participant

Table in collapsible section, not possible?Submitted

Hi,I can't save the article when I put a table in the collapsible section. However, it is possible to do this in the draft.Is this normal?Thank you for your help.

1 year ago

GrazielaInnovator ✨

Users permissionsSubmitted

I would love to have more detailed permissions. For example, as a leader, I’d like to be able to view the macros created by other members of my team and ensure that the reports I create can be viewed by others without allowing them to edit

1 year ago

Mathieu PascalNew Participant

Contact list access on particular segment or segment linked to teamArchived

It would be great to give access to contact list to a team or teammates but ONLY access to particular segment.Like link a team to a particular segment of contacts.

1 year ago

DesislavaNew Participant

Track the Intercom Articles traffic on mobile separately from webSubmitted

Can we have a report tracking the traffic that comes from web and from mobile?

1 year ago

CS ToolsNew Participant

Add "Email Subject" as an attribute that can be used in a Custom ActionSubmitted

Hello! Just like with this idea I previously added, it would be great to have the Email Subject conversation attribute available to send to the backend via a Custom Action. This would allow further customization / automation using Intercom’s current tools. Thanks!

1 year ago

CurtNew Participant

Back-office and tracker ticket notes lack background colorSubmitted

It’s easy to distinguish individual notes on Conversations, but they all blend together with back-office or trackers. They could really benefit from a background color, similar to what appears on hover. Right now it all looks like one long line of text.

1 year ago

Youngjae JiNew Participant

ability to hide checklist from checklist listSubmitted

Let’s say you have 2 types of users buyer seller and let’s say you have 2 checklist respectively when you finish one checklist and there is a checklist menu in the widget home.When you click the menu, it shows all checklist for any users. I don’t want to show the checklist that is irrelevant since it contains urls that I don’t want other user types can not discover at all. Now you can not do that.

1 year ago

plainenglishNew Participant

Pull or copy proactive support messages out of seriesSubmitted

It is currently possible to create a proactive support message (product tour or checklist etc) in the proactive support section, and then copy that into a series in the future. However, it is not possible to go the other way. I recently created product tours in a series, and then determined that a series was not the right place for those tours. I can't copy them out of the series so they stand alone in the proactive support messages.

1 year ago

opti21New Participant

Copy anchor tag buttons on article overview pageSubmitted

We’re able to copy anchor tags when editing an article. It’d be nice to have the same functionality on the overview page.

1 year ago

jorritTCNew Participant

Is it possible to add a standard text to all articles in one goArchived

We are changing the UI of our tool and we’re releasing this in stages. Some parts of our tool have the “old” UI an some already have the new UI. This means that at some point we have to update all the pictures in our help center.Therefore I was wondering if it’s possible to add a piece of text, ideally like the callout option, to all articles in one go.

1 year ago

George GkionisNew Participant

Pushing canvas elements via the APISubmitted

It would be extremely efficient if one could push actual canvas kit elements (dropdown, list, button etc.) via Conversation API calls, instead of text-only replies.

1 year ago

Marie M.New Participant

Search for articles by audience in the Help Center sectionSubmitted

Today, in the Help Center section, we can filter articles by author, collection, status, tag, etc. But is it possible to add an option to filter by target audience / Intercom attribute when we use the audience rule?

1 year ago

Richard CherepovichNew Participant

Confirmation popup when pause series | UX Issue with Pause Button on Live SeriesSubmitted

I've noticed an issue when working with live series. Since I need to edit them quite often, having the Pause button located so close to the Edit button makes me nervous. Unfortunately, I’ve accidentally pressed Pause a few times without receiving any confirmation popup.This is a significant problem because when the series goes live again, it restarts from the beginning, causing disruption. I believe this is a bad user experience. Since pausing a series leads to irreversible changes, there really should be a confirmation popup before such an action is completed.

1 year ago

User1648New Participant

I would love to have accordions as a formatting tool in help centre articles.Archived

I would love to have accordions as a formatting tool in help centre articles. Very often we have supplementary information like a large table of information that's cruicial to some users but gets in the way for others, the ability to keep these on one page instead of spinning out other guides to link to that clog up search and reducing scroll time on the relevant guide would be really helpful for detail heavy/step-by-step how tos. These would also be great to anchor link to at the top of guides for experienced users who just want the nitty-gritty detail without filtering through the guide itself.

1 year ago

AviNew Participant

Filter in search to include spamSubmitted

When some tickets gets accidently sent to spam, there is no way to find them later via search.

1 year ago

Jason SchleifNew Participant

Reporting Filter Option for employees that have used a selected tag in conversationsSubmitted

This would be helpful when tracking tags used and who is tagging appropriately, or even for contests that we run within our team where a tag is used

1 year ago

Angie WallsNew Participant

Ability to show Tag Time StampSubmitted

Hello,Please consider listing the time stamp of when the tag was added to a conversation in the detailed thread.This is helpful when coaching team members and when trying to troubleshoot why a work flow may or may not have worked properly. Thank you for your consideration.

1 year ago

Teti KotNew Participant

Ability to change the color of chatbot optionsSubmitted

At the moment Intercom users cannot directly change the chat bot actions color, they are automatically set as a gradient of the widget color. Even if we change the widget color, the gradient of the action buttons is not visible enough. Why is it a problem?When a user gets a chat bot triggered it blends in too much with our website brand colors and is invisible.How could it help?An ability to change the action colors could help us attract more attention to our chat bot flows and potentially achieve more with Intercom chatbots.

1 year ago

Scott SoiferNew Participant

Sticky Header for Help centerSubmitted

It would be great if headers on all pages of the Intercom website were sticky. For example, when a user scrolls to the bottom of a page, the header could reappear with a slight upward scroll, or remain visible at all times with a clean, compacted look as you scroll. This way, users wouldn’t need to scroll all the way back to the top to access the header.

2 years ago

420KaraNew Participant

Ability to attach multiple Jira Tickets to one Intercom TicketSubmitted

Sometimes customers send us a list of issues that need to be routed to different teams. We want the ability to link multiple jira tickets to one Intercom Ticket so we can escalate accordingly please!

2 years ago

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