Intercom Product Area

Hi All! I'm trying to create a button that starts a tour via the Intercom('startTour', 123); method. How can I test this without having to deploy to production first? Currently I'm only getting a 403 'This domain has not been whitelisted for the Intercom app defined in the JavaScript snippet.' I've added both 0.0.0.0 and 127.0.0.1 to my trusted sites  

I thought I understood how Series results would work before I launched one, but now that I have one going I don't quite comprehend the number of people at each different step. Here are the steps I'm confused about and a brief descriptionMessage with a few links that would go to product tours.A "when delivered" transition that goes to a rule of "has clicked a link...." that is set to try to match for 3 daysA "if not matched after 3 days" transition that goes to another message called "didn't click onboarding". I'm most confused about the people in step 2 that Intercom is saying "3 trying to match". Who are those people compared to the people in step 1? I've attached a screenshot of this part of the workflow to hopefully clarify.

I’m in the process of creating a tour for the onboarding of our platform. I’m using Series to make this happen but I’m encountering a few problems and I can’t seem to find the solutions anywhere; hence this post. It seems like whenever a user (in this case it's me) finishes a Serie, I can't seem to trigger it again. Not in an incognito window, not after deleting local storage and cookies, and the workaround given to me by support unfortunately (making a change in the Series and setting it live again) failed as well. I was expecting that the Serie is triggered every time a user meets the Entry Rules.

how can i setup a recorder in masenger  if the customer has difficulty to type his question he can record it and send  like what's up chat

Is it possible to get list of all requests users type in the search field in our help centre?

Hi there! I'm starting a Tour which is a recap of the previous Tour. Once the recap is finished, I use a Bot to ask if the user would like to view te recap again. When the answer is "No, thanks!" the flow continues, and when the user answers "Yes, please!" it should start the Recap Tour again. But as you can see in the picture/screenshot, whenever I try to connect the "Yes, please!" Rules to the Recap Tour, it says I cannot create an infinite loop. I understand that infinite loops are bad, but mine isn't an infinite loop since I created an escape with the "No, thanks!" reply option in the Bot.

How do I sent an email out to someone 1 day after the first time they visit a page? I can get it all except for the first time part. Thx

Do I not understand Series? Something isn't adding up. I am attempting to add Rules to a Series to accomplish the following: I send one emailIf someone doesn't open it, they go on one path and get a couple moreIf someone opens it but doesn't click the link, they go on another and get a couple more I set Rules to cover these parameters, but it automatically disengages my entire audience. So...now what? I'm just stuck making a new Series? People are just...disengaged and that's it? Can I restart it? This has been very frustrating. Second question...how the heck do I troubleshoot and test these things?! thanks

Our flow is following. Choose plan > Checkout > Purchase = "user"   What we think to do is everyone who enters "Successful payment page" automatically become "user"

I want to create a new rule, for example IF VISITOR/LEAD enters X page automatically to become USER

how many emails can i send at once?

For example, if I deleted a chat block in a series with a post can I still find the stats of the chat? It seems like I lose the old stats..

I want to add an app like google calendar which must show an icon in reply area in inbox (Where emoji option is shown). Our need is more than what google calendar app does.  I am new to intercom,, feeling hard to find right examples for it. Could anyone help me out to proceed with it ? 

I'm attempting to add Intercom as another avenue of support to our product (we have no chat support currently). There's a cost to adding this, both in the Intercom subscription as well as the training/switching costs of a new process. We're running a pilot with Intercom to see how users interact with it. At the end of it, we'll need to decide if we ramp it up or shut it down. Does anyone have suggestions on how to measure and communicate the benefit of Intercom and if it's worth the costs? Best I've been able to think of is just general industry best practices.

For simple cases the intercom series works great. But we have quite a couple of more not standard / advanced flows, like triggering a email campaign on a specific event (triggered by backend or web-app). We now end up populating contact data fields to simulate events triggers.  My question would be: Is there a way to trigger a campaign / series by using your apis? If this is not the case, can I ask if/where it is on the roadmap? Or how we can request such feature(s). Thanks in advance! Danny

Is there a way to set a display condition for an app in the messenger to only display if the user is accessing the messenger from web (vs mobile app)? In my specific scenario, I want to link to a few of our Product Tours in our messenger so people can easily find them. But since the Product Tours don't display on mobile, I only want these to be available in the messenger if the user is on web, but not if they are in mobile.  So I'd like to essentially add a display condition related to the current device they're using or something.

Would love to hear some best practice around how other connectors are driving customer support performance using Intercom Reports and the KPIs within them!

Hi ! How can I download a csv with people that have click on a specific banner ? Thank you !

hello! I have an error message when I try to set-up a new product tour. It says to check that Messenger is set-up on the URL but it should be normally.Thanks

Could I edit the journey (change journey's structure & node's content) while the journey is set live?

We have different FAQ's for different schools that we deal with. We want the bot to be able to ask the customer what school and then be able to answer with that schools FAQ. How do I go in and program this?

For example, if I enrolled 10 people into a series, and the series had a number of emails over a week, could I change the final email before users/leads get to that stage?  I think previously once users/leads were enrolled in Series any changes would only apply for new users/leads enrolled?

Our product has some thick-client aspects that require users to download and install updates and we usually help them through that process. We have a cloud portion where we have Intercom installed. We'd like to run a tour on the cloud portion and then at the end of the tour have the user do something that indicates their interested in updating. Our internal employees would then reach out to the user to work with them. Where I'm running into a challenge is that due to our security stance, we don't store user's PII in Intercom (i.e. their email). We can connect the dots from the user ID on our backend, but Intercom itself isn't approved to store it (yet). So, I'm looking to come up with an easy way for the user to indicate that they're interested without collecting their email address. Best I can come up with is have emoji that indicate interest and then we'd manually review the list of who clicked an emoji to follow-up with them. Any other ideas for how t

Is it possible to update a large number of Users at once? We have a new external field mapping to a People Data attribute, but a quantity of Users need that attribute back-filled. Ideally I'd like to write a script that checks every user if the field is populated, and if not populates the field from a database value. If I could upload a CSV that would work too 😋

Emails in campaigns showed a breakdown of goals by sent, opened, and clicked. However, emails in a Series don't seem to have this breakdown. Curious to know if this affects how you report on the performance of your email campaigns and if this is something that is coming soon to Series.