Intercom Product Area

what's the meaning of this statuses? 'Completed and took next paths' and 'active'. i'm trying to identify those who disengaged from the path in my series

There's a user whos not seeing the tour from the series they are in. on the stats, it says user has entered the series and has received the tour minutes ago. 

what is the difference between 'have viewed tour' and 'has completed tour'also, is it possible that someone who has completed a tour has also encountered failure with a tour step

HiI I'm noticing that replies to chats and emails have inconsistent 'from' fields when the replies come via email.I followed the directions here: https://www.intercom.com/help/en/articles/182-a-guide-to-sending-email-from-your-own-address/li>Everything on our domain (CNAME records, etc) is verified (green)We have a custom address set as our default for inbound (success@)We've selected the option to 'Use your domain and email addresses' on Settings->Email->Sender email addresses All of that said, when we conduct tests, sometimes replies are coming from the default email (success@), and sometimes they come from the responder (e.g. mike@).  We've noticed the only time we can reliably have emails sent from the individual (mike@) is when it's an outbound email and Mike specifically chooses mike@ as the sender. In all other cases -- replies to chats, replies to emails sent to our default inbound (success@) -- the replies come from the domain default (suc

Looking for 'People' who have these types of details.

E.g. I have created a product tour separately, and now I want the series to call my product tour (and not create a new one).

I'm trying to figure out how to get Resolution Bot to return an answer in the chat window. When I preview the answer in Resolution Bot Answers, it works as expected. When I go to Custom Bots and try to integrate it into the chat flow with "End bot with Resolution Bot and follow up actions," it doesn't actually display the answer in preview.  I've looked through support articles such as this one recommended by an employee in this forum:  https://www.intercom.com/help/en/articles/3722090-let-resolution-bot-follow-up-after-custom-bots-and-messages/p> But it doesn't reflect the way my interface looks. I think the images in it may be out of date. For the first example, "After messages," I don't see an option to "Let Resolution Bot Respond" or "Add Follow-Up Action." I also don't see anything like the "Reply Type," "Sent as," or "Show first on web" modules on the left-hand side.  As for the second a

Anyone using Custom Bots for Referral program? I am looking for an example, to create a simple refer a friend program in Intercom Custom Bot - collect e-mails and create automation to send this e-mail to our CSM team. Do you have any examples of it?

Hi, when I click on my custom launcher, messenger animation creates black background for a second or so.Is there any way to change this behavior? So the background is the app, not black background.Or maybe I can open the messenger as a separate screen?Is it possible to use js api methods on react native?

HelloHow is it possible when I receive and email to say to the client : "Hello We get your question we come back to you as soon as possible" ? :)

Is it possible to get a notification when a team member puts a note in your conversation with a customer? For example, if a new note appears in my conversation with a customer which is not written by me, a notification pops up in my inbox.

Hi intercom. How can I update the color of the intercom chat widget, when dark theme is enabled on my page? /Thank

I'm trying to better understand the Error Codes provided in the SMS Failure CSV that can be downloaded at Reports > customer engagement. We've received some error codes of -1 that we want to better understand. Can someone provide color here?

Hi everyone, i currently use the export job API to retrieve the message stats that we use to calculate series and messages performance metrics such as open rate, ctr, bounce and spam rate and so on. We do this by running a script on google apps script that has the following functions: Creating an export job with the desired (and user defined) time rangeAfter the export job is created, constantly check untill the job status is completedOnce the export job is completed, the export job is downloaded and written to a spreadsheet page, from which all metrics will be calculated. Since this process currently runs on google sheets, it is highly limited in terms of volume of messages that can be analyzed, as gooogle sheets has a high performance penalty when handling more than 50.000 rows,(our current row count for a full week of messaging is about 100,000 rows, which means that we can retrieve results for shorter-than-a-week intervals at each time) Aditionally, this format doesn't provide

I have a series that I set live and some customers progressed through the series immediately even though the first post has been set with "if not online after 5 days" and they have gone through to the next rule block and then been sent a chat. What would make this happen?

I am setting up product renewal emails to send through Intercom which will notify a customer of the upcoming charge associated with the renewal of the product. I would like to add something to the email such as "Have questions about your current product, need to update your subscription, etc." to email and when the customer clicks the link, it opens up a new chat with the support team and the customer to answer any questions and potentially prevent a customer from canceling their subscription.

I've had Resolution bot working away and there are no 'unanswered questions' showing available.

I want to export my articles from Intercom.

We have a team that only sends messages but do not take conversations with customers, they lose about 5 to 10 seconds each time they use Intercom and use a macro.Thank you in advance for your lights! 😊

I've built an app that is returning a list of items with a formatted date like 6 June 2022 12:02am. I format the date on the backend side, so it's based on server's timezone.How can I get the admin's timezone, and format the items based on admin local time? Thank you!

Is the tooltip feature available for apps?

The list of goals don't meet my needs for my Product Tour, how can i add new goals to the list?

I set a cutom bot, but the guest's name shows anonymous like the screenshot is there any way I can set a parameter for guests?so that we can identify different guests​​

I want to add a user to a conversation & remove another user from a conversation - how do I do this?