Intercom Product Area

We use custom bots to provide some information before someone chooses to speak to a person. This is across most of our pages, but I have a different Custom bot that I would like to kick in if a person accesses Intercom from another of our webpages. This is important because the bot will end by assigning the query to another team in Intercom (and this seems to overrule the inbox rules set up). Is it the 'new conversation' Custom bot I should be using? I thought it would be straightforward to do this by using Rules, but I've tried a few different things and it still only shows the original custom bot, not the one I have created. This means the queries are then also assigned to the wrong team. I've created an Audience rule 'Current page contains...', but this didn't work. I also added 'does not contain' to the original Custom bot as well, but this still didn't fix it. Can anyone help? Thank you

I would like to archive a large number of users but keep their conversations. Archiving a user causes the conversations to be lost. I can archive a single user conversation but I can't find a way to do it in bulk (10,000ish users)

How can I hide the contacts details from agents. As we hire external temp agents, I would like to prevent agents from seeing the full names, emails and phone numbers of customers. Is this possible?

I am using the Dotnet API library and attempting to retrieve a lead through the ContactsClient, but am recieving the error 'Error while serializing AppCount endpoint json result.' This appears to be to do wuth the SocialProfile list/model as the SeaializationType is: System.Collections.Generic.List`1[[Intercom.Data.SocialProfile, Intercom, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null]] Has anyone else uncounted this issue or know of a solution?

How can I disable visual mode in Custom Bots builder?

For some reason the Product Tour build is not recognizing the data-intercom-target key in the right place, as you can see the pink line on the top left corner of the screen shot. Any ideas? I added the key in other places and works fine, I have the problem only when adding the key to the items inside the menu, on the left side, where the background color is black. 

Messages from existing threads with clients are suddenly being sent to Spam, and this causes the team to miss out on their replies. What could be the cause of the this? Understand there is an option to mark the email as 'Not Spam', but keen to look into what the issue is to prevent this from happening again.

Hi,  I currently have a welcome email that is sent if sign up is < than 1 day and an onboarding attribute is of a specific value. Due to the nature of our product, I would prefer to send the email as soon as the user is created in Intercom.  Could you confirm if the "signed up if it's on the date" Trigger will help achieve this ?  I can't find anything in the help docs to explain the "if it's on the date" parameter. Thanks!  

We have quick-start guide articles in our Intercom Help Center that have links to other Help Center articles. When a quick-start guide article is open in the Messenger, is there a way for those links to open in the Messenger rather than a new tab? Thanks!

I noticed there is an intercom-session cookie set, but it's not set to secure. Is it possible to do so?

{{custom_data.base_url}}{{custom_data.query_params}}

The leads are all accurateNo error is shown, just that 3700 have been added 

i am trying to test a series created, with two active user emails. when i add the emails like this, feedback says no user matches. is testing only allowed for 1 user per time? is it only one account or all? because, it the user results come up when i only add one of the emailils.

When our customers message us, we often find that context of previous conversations helps us respond to them well. The problem is it can be tedious to then go looking at past conversations. We thought "wouldn't be nice if a brief note was added to new conversations with a summary of past conversations with the customer?" So that's what we're building. We're mainly building it to scratch our own itch, but we think it would be helpful for many businesses that use Intercom. So we are reaching out to you to get your feedback. We'd love to have a conversation with you. Let me know if this interests you and we can chat!

I want to import from an excel file, and pull specific fields from the file into the body of an email. Much like a Word document email merge, but using Intercom.

Hi, I have embedded the Intercom script using Javascript. When I checked the Intercom setting configuration, everything looked good to me. But when I tried to init Intercom messager, I got an error "Invalid user_hash". Then I tried to check the user_hash value in the setting and compare it to the value in the dashboard. It's all the SAME. Why I still got this error?

Hi, We are using Conversation data a lot and I enjoy creating custom reports based on them. But I'm missing the possibility to filter the conversations based on the data. Let's say I want to list all the conversations that have a specific value in Conversation data in a specific time period. I was not able to find any way to do so.

Hi team, I have updated our CNAME help.productengine.app to point to custom.intercom.help However, the config in Intercom has been stuck on Pending for a few hours now: When I click try again, i get an error pop up. Can you please help point me in the right direction?

I'm trying to walk users through a fairly simple process and am getting stuck with a drop-down selection that is required. Is there a way to either use an equivalent to the complete text field option or at least provide users the space to completing prior to moving on.

We did not like the build-in Help Center, and made our own website instead. How are people doing something similar to the Article Inserter, but with content from their own Help Center?

When new users signup, our registration process identifies a customer's value. We are looking to round robin higher-value customers among a specialized Sales Team. None of the customers have reached out to us at this point. Currently, the only way to do this is to use a Zap that identifies high-value customers and sends a message on behalf of the new user into Intercom in order to trigger the round robin. Any ideas will be greeted with smiley emojis!

Currently, we send the little default survey (with emojis) after we close a conversation with a customer. I'd like to replace that with a customizable, branded email instead that asks for feedback and can also include a couple of relevant pieces of content. What's the best way to do that? Do I have to use a third-party app? I feel like I should be able to use Intercom's email messaging service to send triggered emails (when the convo closes) without having to go the third-party route, no? Thanks in advance!

I created a tour to link from a feature announcement post. The post will send. However, when I use the "use tour everywhere" link for the tour, it takes me to the correct page, but I don't see the tour. However, the tour in Intercom will count the view. Settings Are: Show your tour automatically: Turned OffUse your tour everywhere: on and there's a copy-able link. (I've triple checked the URL - copied from the website as well as copied it from the Post that works) Frequency and scheduling:Send once, first time the person matches the rulesStart sending immediately Never stop sending Any day, any timeI checked to ensure the settings were the same as another "linked tour" (that works) that we've used in the past. 

It seems like the Tour code from Intercom loads before my page So, when the pointer looks for the element to point to, it's not there yet.  This can't be a unique situation. Every SaaS has dynamic content.  Please help? :-)