Outbound

Best approach for delaying emails in a Series: Wait Block or Rule Block?

Hi,I've set up a Series with an entry rule to check for new customers and I want to send them emails after a few days. Which would work better - a Wait block (for X days) or a Rule block (First seen exactly X days ago)?Wait blockRule blockThanks

662

7 months ago

João MacielNew Participant

Automatically export outbound conversation data

Hello everyone, we would like to automatically export outbound conversation data, for example, knowing when it was sent and to whom it was sent.When sending individually, we can retrieve this data, but when sending in bulk to multiple contacts, is it possible?

751

7 months ago

Tiago CamposNew Participant

Checklist scheduling

Howdy folks! Im setting up a new checklist. Question, if a person clicks on the “X” when they are going to see the checklist again? Is it possible to “pop-up” the checklist every x days? Thanks

491

Arian ShaikhNew Participant

How can I add style in the reply body response in conversation using rest API request

Although, I am able to send p tag or a basic string message, but when I send something like this:`"body":"<html><body><div style='margin-top:30px; text-align:center; display:block;'><a href='https://google.com#39;>Record your Screen</a></div></body></html>"` it just goes as empty

391

Montreal CollegeNew Participant

How can I personalise the chat launcher?

How would it be possible to visually change the chat launcher?The default widget is not too accessible for users unless they accidently happen to find it.Is it possible to increase the size - give a pop up transition, which isnt natively possible?Thanks

682

Tom TupperNew Participant

JS API error handling

The JS API has no documented methods for capturing and handling errors. Is there an undocumented callback that can be used to capture and gracefully handle errors? If not, why not? Both the Android and iOS SDKs have error handling but there is zero documented error handling for the JS API. This makes the API far less useful.All assistance appreciated.

GrazielaInnovator ✨

Today, I spoke with support about changing the font, and they told me it’s not possible. Is that really the case? This new font is quite challenging; when you look at the number 0, it sometimes looks like an 8. It’s causing a lot of issues for users.

812

Tach75New Participant

Help Needed: Issue with Chat Multiplication in Intercom Folders

Hi everyone,We are working with Intercom and recently added the function to sort incoming chats based on the customer's inquiry. Chats that didn't fit into specific categories were sent to a general folder.However, we are encountering an issue where closing resolved chats in folders seems to cause the chat count to increase rather than decrease. For instance, if there are 20 chats in the "Payments" folder and we close one, instead of the number dropping to 19, it sometimes increases to 22 and then stabilizes at 21.Has anyone experienced something similar or have any suggestions on how to fix this? Your help is greatly appreciated!Thank you!

461

CareTDDNew Participant

Messages API endpoint access

I am trying to send email messages via the messages API endpoint and its failing. Perhaps my current authorization token doesn’t allow the sending of messages, even though I’ve check all of the boxes? I have found via OpenAI instructions for adding “message” scope to the authorization token. But OpenAI doesn’t seem to be in line with reality, as I cannot find the Intercom UIs it refers to. What is the right way to make sure my authorization token includes the messages scope?

321

John ANew Participant

Custom unsubscribe link?

Do you allow custom unsubscribe links, meaning using our own unsubscribe page that we've already built ourselves? Having multiple unsubscribe pages for different services (Intercom being one service we use) confuses customers and makes it pretty hard on our engineering/data team. Most major email providers allow companies to use their own unsub link; they typically ask us to send our custom unsub link for checking/verification first of course.

9245

HillaryNew Participant

How can we launch a product tour from a checklist on a unique/dynamic URL?

I’m trying to setup an onboarding checklist in which multiple steps will launch product tours. I have the first step setup and functioning fine, but the subsequent steps/product tours I cannot seem to configure to launch when/where it is needed. Here’s the issue:Our customer’s URLs are : subdomain.domain.com …..When a customer creates their account and logs in for the first time, they are brought to their homepage. The checklist appears and the first item in the checklist launches a product tour on that page. There’s no dynamic aspect to that URL, so we can simply setup the “Use your tour everywhere” setting to use {subdomain}.domain.comThat tour has them create a case/project in their dashboard, which generates a new page/URL. The issue arises here, because that URL is different every time, for every user, however, the URL itself is not unique to a user, meaning any user in that dashboard (which there are typically multiple) can access that case/project/URL. The URL ends up being some

5685

Jérémy Le VaconNew Participant

Customer satisfaction scale

Do you think it would be possible to Extend the scale for the customer satisfaction (from 1 to 10).1 to 10 is now a standard and most of the SAAS companies are using it.

841

Irsan MardiansyahNew Participant

Intercom survey not showing and track event not working when user_id included on intercomSettings

Hi, I'm trying to show intercom surveys and track user events on my website, but the surveys don't show up if I add user_id in my intercomSettings via Javascript API, also I keep getting forbidden requests to track user events, can anyone help? Is there any requirement to use event tracking such as secure mode enabled or added something on intercomSettings?

1573

Junel AzaronNew Participant

Intercom Issue | Unable to send an email

We received an error when I tried to send an email to a new user, even though I have already verified my domain address and obtained the send email permission. It's quite strange. Can anyone help?

5803

Erin KActive User

Any tips on having people click on a dropdown and make a selection in a product tour?

Any tips on having people click on a dropdown and make a selection in a product tour? Right now clicking is just flashing the dropdown quickly. I can't advance to the drop-down selected, and then pick.

4933

User2099New Participant

Scroll on product tour?

Is there a way to scroll on the product tour? A couple items on my tour require scrolling to the right to make it work

Marie P11Connector

HelloIs it possible at the end of a product tour to ask the user to rate it, or do like a CSAT of this ? Thank you !

1143

Rodrigo M12Connector

Connect product tours.

Hello, I'm creating my product tours and I have the following question: I have a logical path that my end-users should engage with my product tours: First they must do the product tour A, then the B and then the C. I've write them in a way that at the last step of the product tour A, a post type step, I give a link that directs the end user to start the product tour B ( the url with the product tour code at the end: "?product_tour_id=217376"). And at the product tour B, just like the A, I created the same last step, but giving the product tour C url. In that way, when finishing the product tour A, the end-user clicks on the link to the B, and when finishing it, clicks on the link to do the C, just the way I want. But I noticed that when clicking in the product tour B link, at the end of the A, the last step of the A stills appears on the screen of the URL of the product tour B, instead of starting the tour B. How can I get this done? I'd really like to make this w

986

Linh PhanNew Participant

Preventing CSAT survey for both Fin AI and agents from being sent for specific users?

Hi all, some of our clients feel uncomfortable with rating conversations for both Fin AI and human supports every time they open the conversations with us. Is there any way we could turn that off for specific users?

871

SeongHoon RyuConnector

IME Composition Issue Causing Duplicate Input – Reported in April, Still Unresolved

Hi Intercom Team,I’m writing to express my frustration regarding an ongoing issue that I first reported on April 11 and followed up on June 15. The issue involves IME (Input Method Editor) languages like Korean, Japanese, and Chinese, where pressing CTRL + ENTER to send a message causes the last character of the input to be duplicated and sent again.On April 11, Emily from your team responded with the following:"Hey again Eric! 👋This was actually recently tested and confirmed as a bug by our engineers so it has been added to our backlog to be fixed.For greater context, our product team prioritizes bugs based on the severity of the issue and how widespread of an experience it is with customers. To provide insight on expectations, issues like this may not be actioned for some weeks. This timeline is based on the team's current existing log of issues and upcoming feature releases which is subject to change.So what happens now?Now that your issue has been logged to be fixed, I will wrap u

1332

Hayley NguyenNew Participant

I couldn't see when my team members are joining the inbox and replying

I couldn't see when my team members are joining the inbox and replying, which means I can't see the status of the chats if they are being handled by other members or not. Please help address my queries!

461

Tom M18New Participant

How to create dynamic mail avatars from sender same way as in "Personal" mail template?

I am on my way creating my first mail template and want to use the tiny avatar image at the bottom of the mail showing the profile picture from sender. I saw this in the default mail template "Personal" – but could not find a variable or similar to implement this into my custom mail template. Please help :)

1772

Dhrupad PurohitNew Participant

IOS push notification not working with ionic

I configured IOS for intercom correctly with APNS Key but still i didn't receive any notification, if the agent send a message to my iphone

791

10 months ago

Karel AndriessenNew Participant

Do checklist open up in new webpages?

Hi, I’m setting up an onboarding checklist for new users. Users will have to go through multiple pages within our app to complete the list. I did a test run but the checklist is not opening up on the sequential pages after the initial launch. How can I make sure that the checklist is opened each time the user goes to the next page? Or does the user have to manually open the list each time he moves to another page?

661

10 months ago

William BetteridgeNew Participant