Why Speed Alone Isn’t Enough?
Send perfect messages and targeted campaigns with Intercom's outbound features
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I have a website example.com with a “Support” button in the footer. The button is a link to example.com/help. On the server, that redirects to help.example.com (intercom). We’ve set that up following the custom domain instructions and this all works fine. However, if the user is signed in on our site, I’d like to pass the information about the signed-in user to intercom. How can I do this WITHOUT loading any client JS on our site. There should be a way to add a cookie server side on the help.example.com route that identifies the user but I don’t see any doc that explain how to do this. Any help would be appreciated 🙏
Hello! How can I build a series with two split audiences based on the device they're on ( mobile and desktop)?
How can I get intent from user’s message? Like order cancel or warranty claim?
I have a couple of HTML Email Templates, and also tested Intercom’s own just straight out of the box to make sure, but… In the composer these are missing the Divder and Spacer options. I’m attaching a screenshot of the missing options and the other showing what it looks like if you use one not based on HTML.To get my dividers or spacing, i’m literally having to do it with code blocks and i’m going crazy and that’s not sustainable for my team either who do not know how to code. Social Links also appears to be missing, but I won’t use intercom’s anyway because of the lack of built in styling options.Please advise.
I’ve set up an email collector in a Proactive Support message to invite site visitors to sign up for our newsletter.This works, but all it does is send a message to my inbox with each user’s email address.How can I set up automation to populate the email address into my external Ghost blog as a new subscriber, and not have the message appear in my inbox at all?We already use Make (Integromat) which I figure can be used to orchestrate this integration?I’m just not sure how to trigger a Make scenario each time the email colector captures a new address in Intercom
Hi,I would like to set filters via URL. Is that possible? This is especially useful since intercom does not support filtering by company:client_name Example:suggestion of filter Thank you,
Hello!Is there a way to create a “subject line” for macros? Seems only the email body can be created so I wanted to see if anyone knew if that was possible. Thank you so much, appreciate the help.
Hi all,We have started using events to trigger transactional emails and it’s great that we can use the metadata to add content to the email.We want to add a list of things that are pending from the user. The list could be as small as one thing or as big as the user added to their tasks. How can we achieve this ? Ideally iterating over the list and just adding the text that was added to the event metadata. And yes, we’re aware that there’s a limit of 20 metadata parameters and that strings can be a maximum of 255 characters long.Thanks,Aldo
We are open 8:00 am to 8:00 pm estWe usually get a morning queue since not every agent starts at the same time.Any tips on how I can improve our daily first chat response time for clients that register during business hours?
Hey there!When updating the language in the article opened within the messenger, it will update the content of the article to the set language but will not update the language in the footer of that article.Footer unchanged after changing the language within the messengers article.Cheers
Basically I want to show a banner to users letting them know the app has been updated. I want to add a link action to perform a hard refresh of the current page. So I’d like to use something like {current_page}?app=refresh.
I was just wondering why the gradient color on the text turns out like this:When other launchers look like this:There is some wierd gradient color that is applied to the greeting text which does NOT match the Introduction text. Is there a fix for this?
Hi! I am using the dynamic content settings for an upcoming email. One of the fields I want to bring in as dynamic is the customer’s Sales Representative’s email address. I figured out how to pull in the Sales Rep’s name but can’t pull in their email. Is this a feature limitation or is this a field that our team needs to add to be able to pull it into the email? Thanks so much!
In my service, when one user performs an activity, we want to send a different user a push notification to alert them. We are using segment events to trigger the push notification. in the event metadata, we send the second users email. How can we ensure the push notification is sent to the email in the metadata?
When I release a new version of my app, I want it to go out as an announcement. The Post feature allows me to send it out as a popup to all of my users, but I also want to add the post to my news feed. How can I do this?
Hi there!I have an event that identifies a user who is in checkout page, and I have another event that is triggered when a user makes a purchase. With those events, how can I make a serie related to abandoned checkout?I want to send an email to users who saw the checkout but did not purchase.
The red badge is not showing when I publish a new news item even though is set the switch on that says "Show a badge on the Messenger Launcher"
Can we upload a list of users' email addresses to intercom for bulk emailing? Should the users previously have existed in intercom or can they be any person who is currently, or has previously used our product? What are the best practices for executing this type of bulk communication? What are the exact steps we need to follow to achieve this?
HiI am working for an application. When customers sign up, if they don’t fill the box “First Name”, they have the information “PRENOM” registered as their first name.We want to send personnalized emails with their first name. There is the option “fallback” to send a emoji if their first name is empty but this emoji is not sent if they have the information “PRENOM” as their first name. Does anyone have a suggestion?Maryse
Hello! I want to set up an automated series so that when a tag is added to a user, that will trigger an email to be sent to the address of my choosing. Can anyone guide me on how to set up a series to meet this criteria? Thanks in advance!
Is there an easy way to duplicate/move a workflow between workspaces (test <->prod)?
Hi, I want to know how to write bold text as an user that messaging with the company?Tried to do markup syntax but nothing works, the only thing that seems to be working is <br> tag which breaks a line, is it possible at all to write bold text as an user?
Has anyone else encountered that when writing a Series and you click “save”, Intercom pops up with a red banner with an error message (and any attempts to save after that will result in your series being deleted, despite appearing as “successful”)? Wondering how I can avoid this problem in the future, or if anyone has found a workaround!
