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Messages & Series

Send perfect messages and targeted campaigns with Intercom's outbound features

  • 670 Topics
  • 1,614 Replies
670 Topics
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User1140Active User
asked in Messages & Series
Block content with a post users can't dismiss until they don't match the audience any more?

I want my users to see a post when they log into my web app for the first time if they match a certain rule. I want the post to appear over my ui and block it, and I don’t want the users to be able to close / dismiss it. Once a user is manually approved by my team, the team will add a tag. The tag will exclude them from the audience that is shown the post, so the next time they log in the post won’t appear.  Is that possible? 

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Racheal
1 year ago
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Rafael SalgueroNew Participant
asked in Messages & Series
Bug: VoiceOver looses focus on Safari

On Safari there is a bug related to VoiceOver and focus interaction, this can be replicated on official pages. Is there a way workaround for this? Thanks!How to replicate:Open app.intercom.com or community.intercom.com on Safari Enable VoiceOver Tab until to select the app launcher Open it using VoiceOver keyboard commands VoiceOver focus incorrectly stays on the original page, while the keyboard focus goes to the messenger app The user can navigate the app using tab but VoiceOver focus stays fixed on the main page, VoiceOver doesn’t read aloud any app elements when this happensIn this screenshot you can see that VoiceOver focus (black rectangle) stays on the main page while the keyboard focus (blue rectangle) is inside the messenger app 

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Eden
1 year ago
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ErynnNew Participant
posted in Messages & Series
Help! Plain text emails are creating weird alignment

I have an important email send deadline this afternoon and when I preview my plain text emails they align so hard left that it looks like a bug. I’ve tried it 10 different ways and still not working. Anyone else experience this? Is it a known bug?  

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Jennifer K
1 year ago
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EFFI DevopsNew Participant
asked in Messages & Series
Evenets not triggered for new leads

Hi,In my app, I am adding an email address to a project. I am trying to trigger an event in Intercom that sends an invitation email.First, I search for the email address, so I do not create multiple leads: Connecting: api.intercom.io:443Sending: POST http://api.intercom.io:443/contacts/searchHeader: accept-encoding: gzip, deflateHeader: accept: application/vnd.intercom.3+jsonHeader: user-agent: Intercom-Ruby/4.2.1Header: content-type: application/jsonHeader: acceptencoding: gzip, deflateHeader: authorization: Bearer [REDACTED]Header: host: api.intercom.ioHeader: content-length: 159Data: {"query":{"operator":"AND","value":[{"field":"email","operator":"=","value":"[REDACTED]"},{"field":"role","operator":"=","value":"lead"}]}}Status: 200Benchmark: 0.493817 secondsHeader: date: Sat, 01 Jul 2023 04:45:04 GMTHeader: content-type: application/json; charset=utf-8Header: transfer-encoding: chunkedHeader: connection: keep-aliveHeader: status: 200 OKHeader: x-ratelimit-limit: 167Header: x-ratelim

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Eden
1 year ago
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NandiniActive User
asked in Messages & Series
Intercom chat Widget and Conversation

Let’s say I’m integrating the Intercom chat widget with our community and hiding it in our product. That ways they’ll initiate the chat from within the community. Post initiation is there an option to make it visible within the product and in the community. Currently, the chat conversation is visible only in the community. 

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C
1 year ago
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alejandrombcNew Participant
asked in Messages & Series
Send bulk request in webhook for outbound series

Hi all, I was wondering if its possible to send a bulk load to a webhook in a outbound series. Right now it sends a message for each user, but I want to receive the list of users that match the condition, is this possible?, is there a workaround to achieve it?. Besides that, I was wondering whats the request rate for webhooks calls, is it 1000 per minute? (so I can accomodate my API to this rates). Thanks in advance!

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Racheal
1 year ago
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Chuck TaylorNew Participant
asked in Messages & Series
What does this mean under banner frequency and targeting settings: "Send more than once New Send every time the person matches the rules until dismissed"?

I do not understand how banner frequency and scheduling works. This is grayed out currently:Send more than once NewSend every time the person matches the rules until dismissed Get feature What does that mean?? Are you saying that I cannot send banners repeatedly to a user until the user dismisses it?   Because thats what happening now, so how can I do that if you are telling me I don’t have that feature?? What I'm trying to do is limit the total number of times that a visitor sees a banner. How do I do that???

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Racheal
1 year ago
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BradNew Participant
asked in Messages & Series
Transactional emails for each of 2 "Orders" - Custom Objects

I am having trouble understanding how to use your transacitonal email. You make mention of examples in you blog post about sending order-related updates. But, I do not see an object as a trigger for sending email sequences. Heres an example:Beth has 2 orders for subscriptions. Each of the two orders has it's own unique expiration date and product associated with it. The two subscriptions expire 3 months apart - one on January 31, the other on April 15th. We want to send Beth an email 3 days before the expiration of each subscription.All i am seeing is attributes and events, but how/where do you maintain both of these orders if you only have dates or names for events, and only top-level attributes for a person?Seems we need ability to house an array of objects associated with a person, or to act on each object as a trigger for a sequence. Please give me in-depth detail on how to architect Intercom to let an expiration date on each of these two orders trigger their own email sequence, wi

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Jacob Cox
1 year ago
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D'MarquisNew Participant
asked in Messages & Series
How do you embed videos and gifs in an email message?

I've attempted to embed a video and a gif in email messages that are part of a series but have not found success. I copy and embed HTML code from the original video and gif site and then paste. I then paste that code into the message using the "Insert HTML" option. Unfortunately, nothing seems to work. Any suggestions are greatly appreciated!

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A
1 year ago
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YoujiKawaguchiNew Participant
asked in Messages & Series
[SDK] [iOS] [Objective-C] [Crash] Intercom 12 crashes

Hello, I have a problem with Intercom 12 and 15.I have a problem under certain conditions when using the Intercom iOS SDK: when I try to open a conversation from the Intercom conversation list, the application starts crashing with an error.I updated the SDK version to 15 and it crashed with the same error.The application is launching the messenger with `[Intercom presentMessageComposer:@""]`. Are you aware of these problems and can you suggest a solution? Xcode version 14.3 (Objective-C)Intercom iOS SDK version 12.4.3 / 15.0.0 ↓Crashing patterniPhone Xs iOS version 16.5iPhone 12 iOS version 16.5 ↓Patterns that do not crashiPhone 7 iOS version 15.0iPhone Xr iOS version 16.3.1iPhone 12 mini iOS version 15.4.1 Errors:Fatal Exception: NSInternalInconsistencyException Invalid batch updates detected: the number of sections and/or items returned by the data source before and/or after performing the batch updates are Data source before updates = { 1 section with item counts: [1] } Data source

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C
1 year ago
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Erin KActive User
asked in Messages & Series
Message Throttling

We need some way to include throttling for our messaging. I want to be able to set up posts and chats that don’t have an end date, but I fear that someone could log in for the first time in a while and get three messages at once. I wish I could prioritize messages so I knew that they would only get one at a time.  (This would be for things that don’t go together in a series)

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Racheal
1 year ago
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MktActive User
asked in Messages & Series
How can I send transactional emails to people even if they unsubscribed?

3 days before the free trial ends, we send users a payment warning telling them we'll charge their credit card.  People who unsubscribe from our mkt emails don't get this warning. That's a big deal.  How can we send emails even if users unsubscribed? The audience rule "Unsubscribed from Emails is true" gives 0 users :-|    Thanks!

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E
1 year ago
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Astrato design teamNew Participant
asked in Messages & Series
My video does not show when I embed the code and set it live in a post

Any idea why my video would not show up when I embed it and set it live? Works and previews fine in my draft version.

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P
1 year ago
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John ANew Participant
asked in Messages & Series
Custom unsubscribe link?

Do you allow custom unsubscribe links, meaning using our own unsubscribe page that we've already built ourselves? Having multiple unsubscribe pages for different services (Intercom being one service we use) confuses customers and makes it pretty hard on our engineering/data team. Most major email providers allow companies to use their own unsub link; they typically ask us to send our custom unsub link for checking/verification first of course.

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S
1 year ago
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Steve ErvinNew Participant
asked in Messages & Series
Series, Posts, and Tours - Single Page App

Hi there, I have a single page app. I’m having some issues being able to set up series or subsequent events on the same page.The behavior I want:Welcome post Dismiss or click a link in the post Launch a product tour on the same page without any other interaction. I’ve tried two ways:Launch post and then product tour in the same series. The issue that I’m having is that when I dismiss the post, the product tour does not launch without a page refresh. (The post AND the product tour is on the same page). Launch post, click a link in the post to a the product tour (show tour anywhere link) or insert the product tour directly (displays the product tour name and description with a link).  The issue that I’m having here is that when the user completes the product tour, the post pops back up.  Is there something I’m missing here?Why won’t the product tour launch without a page refresh? Why doesn’t Intercom treat a link click as a dismiss? Or is there a way to do this? I’ve tried tagging and h

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Racheal
1 year ago
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User276Active User
asked in Messages & Series
Can I add multiple goals to a message?

Message goals should be able to target segments or allow for the same filtering and/or options used to build segments. Limiting users to just one binary goal creates a lot of bad reporting for us. Has anyone found a way around this?

4
Eric Fitz
1 year ago
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Steven GilliamNew Participant
asked in Messages & Series
Custom Actions and Objects in a Series? (not in a bot action)

Hi can I use a custom action and/or custom object in a series (not in a bot).  ex.  I would like to send an email after fetching data from an external API using a GET request.  This action will be triggered by the user’s place in the series, NOT by them sending a message to us.   

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Nathan Sudds
Top Expert
1 year ago
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zihaoguanNew Participant
asked in Messages & Series
iOS SDK Intercom Messenger on dismiss callback

Hi,Is it possible to detect the Messenger was dismissed on iOS, so that we can call another method right after the user is back to our app?

2
Z
1 year ago
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blizzerandNew Participant
asked in Messages & Series
I want to start email series when a tag is added to a user

So, my requirement is that I want to start a series for a user when a tag is added to them. Let’s say I add the tag user-email-not-verified, and they get added to a series (which will walk them through the steps to verify their email) However, I’ve not been able to figure out how to do it yet without using events. Can anyone please help. 

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B
1 year ago
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Jim HeisingNew Participant
asked in Messages & Series
Dynamic attachments for transactional Emails?

We would like to send transactional emails using your Visual Email Template editor, but include attachments (like say an invoice) to the Email? Is this something that you support either via your web application or API?I know that we can add a file to the editor but we need a way to attach a PDF file we generate on the fly.

2
J
1 year ago
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User816New Participant
asked in Messages & Series
Can I trigger a custom app handler based on a link/button click in an in-app message?

We want to trigger a custom app handler based on the link/button user clicks in the in-app message (web app). We do not want the user to navigate using this link, we rather want to get this event and react to it the way we need. How to do it? I.e. we want to open some particular page in our web app with some param. But messenger only allows us to insert link and users to navigate to those links directly.

3
J
1 year ago
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Carmen McGradyNew Participant
asked in Messages & Series
Rollout features on Day 0

Any tips or best practices for announcing the new messaging app within the product? I tried putting a tooltip above the messaging app but ran into an error. Any ideas you have would be greatly appreciated?

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Jacob Cox
1 year ago
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Steve ErvinNew Participant
asked in Messages & Series
Capture URL when Ticket Created

I have a ticket set up for users to submit bugs. They click on an element, I launch the Messenger to have user create the ticket. However, I want to track the URL that the user was on when they submitted the bug/ticket.  Is there a way to do this?

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Jacob Cox
1 year ago
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dimple.palNew Participant
asked in Messages & Series
Dynamically changing sender's email address on an automated message ?

An automated message was set up to send to the users after they onboard the programs. But the message is coming from an employee account who created those automated message templates. What I want to do is to dynamically changing the sender’s email address of the employees who is assigned to look after the particular user.  Is there a way to adjust the setting in intercom so these automated messages look like they are coming from that designated employee who is actually assigned to the user's account?  

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Racheal
1 year ago
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Shubham SahareNew Participant
asked in Messages & Series
Intercom chat auto-populate message working on dev but not working on the production web application

Hello Intercom team,I am Shubham from Webgility company.We are using your Intercom service in our online application with the attached plan features.We are trying to initiate the intercom chat for our customers, whenever any error comes in the app, with an auto-populated message in it. And for that we are using the javascript function as mentioned in your api doc -> https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomshownewmessage.This is working as expected on your dev environment. On dev, the chat pop-up opens with an auto-populated message in it. But on production, it is just opening the pop-up and not auto-populating the message we are passing in the method.Is it due to our plan features or there is something else we are missing?  

1
P
1 year ago
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