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I'm having trouble with handling push notifications from Intercom. When a push notification is received and selected, it opens the message conversation view momentarily, but then immediately redirects to the app's home screen.I am calling Intercom.client().handlePushMessage() in onResume() of the HomeActivity, but it seems like the Intercom SDK is not waiting for this method call. The issue is reproducible on the latest version (15.10.3) and the previous version (v15.9.1).Here’s the code snippet:Firebase Messaging Service class:override fun onMessageReceived(remoteMessage: RemoteMessage) {     val extras = remoteMessage.data     if (intercomPushClient.isIntercomPush(extras)) {         intercomPushClient.handlePush(application, extras)     } else {         …      } }HomeActivity class:override fun onResume() { super.onResume() Intercom.client().handlePushMessage()}It is reproducible using latest version 15.10.3 and previous v15.9.1 as well.Has anyone encountered a similar issue? A

I’m looking for a way to automate sending  (or correctly scheduling) messages from Intercom Outbox to customers.Current the way it’s done is manual:3 message templates, each with own url rules ands scheduled Each of them get scheduled and stopped at a separate time to send to customersI’m unable to find a way to currently automate this with the API (either with Messages API https://developers.intercom.com/docs/references/rest-api/api.intercom.io/messages/createmessage or even with Events API (https://developers.intercom.com/docs/references/rest-api/api.intercom.io/data-events/createdataevent)  There’s no way to define rules, frequency of this I believe.It seems that having an event-triggered option for rules does not allow for URL rules to be respected?  Best,Nikhil 

Hello! I am using the Intercom mobile SDK integration for a mobile application. As per the instructions on the dashboard I am enabling identity verification to secure the users messenger chats. I am having a persistent issue where on iOS only, the user verification fails only for certain users. The call to register an identified user will fail with this error response:Error: Error logging in: ERROR - [HTTP 401] - Failed Identity Verification check I have replicated this for a user and verified the following:The user hash value we are passing into setUserHash is correct as verified by the hash checker in the installation instructionsThe user ID we user to generate the user hash is correctThe users email is correct I am using the latest version of the mobile SDK on iOS Are there any other steps I can follow to troubleshoot this issue? Any help would be much appreciated!

Has anyone set up intercom in a react-native app built with expo without having to eject? In the instillation guide, there is a section that says you must edit your AppDelegate:@import UIKit;#import <IntercomModule.h>@implementation AppDelegate- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions { [IntercomModule initialize:@"ios_sdk-500cd3ead0b8b44660787a98816eddbf36a36945" withAppId:@"j1flec5a"]; return YES;} If I do not want to eject from the app, can I still use the react-native-expo plugin on IOS?

Anybody achieved to transfer Intercom conversations to a Hubspot Company's profile?

We need to add a Content Security Policy to our application that adheres to the following requirements:include a 'default-src' directive to act as a fallback for other resource types when their policy definitions are absent set explicit CSP 'script-src' and 'style-src' directives, without the use of wildcard domains not utilize any 'unsafe'- prefixed directives.Reading through this article in Intercom Help, i think point#2 above can be addressed (but please confirm), and also advise if points #1 and #3 can work with Intercom (e.g. can we avoid using the 'unsafe-inline'?)

When updating an article with the API, I am finding that any blank paragraphs in the article are stripped away. This is somewhat annoying, as we often use blank paragraphs as a way to have some padding below text before the next paragraph, heading, or image.More specifically, we may export an article with a blank paragraph that is marked up with ‘\n<p class=\"no-margin\"></p>\n’. If we feed that body directly back into the article to update it, that entire block of HTML is removed. Is there any way to preserve this?The below image shows the blank line added between the first two lines of the article. And here we see that spacing has been stripped away: 

Hello Intercom community! For those of you working in the Inbox, you may have noticed that Intercom recently changed their font choice to a typewriter-like font looking like this:   This new font also impacted the left side of the inbox where inbox numbers are mentioned. Unfortunately, the font they choose has a 0 with a . in the middle. Below is a screenshot showing the old 0 versus the new: When you’re zoomed out and looking at the page in full, those new 0’s look an awful lot like 8s, leading to our team having to double check inboxes, etc.Just curious to know if anyone else out there is not thrilled about this change and would like to see them revert back to the original font, which was much better/easier to read and causes less confusion. Thanks!

Hi there! I’m looking to tidy up the right hand sidebar “Conversation Attributes” - we only really need a couple of these but I’m not able to find where I can remove attributes from this?We don’t need things like External ID, Fin AI Agent, Workflows, Workspace, Copilot etc. We also have a lot of User Data categories we would like to remove from this view, are we able to do this? Thanks so much! 

Since the Intercom iOS SDK began utilizing WebSockets, we have noticed that on occasion, CPU usage jumps to over 100% and there are deadlocks resulting from the Intercom SDK.When this happens, the lock is due to: `[IntercomSDK_IntercomNexusSocket sendWebSocketMessage:]` as seen here: I am now able to reproduce this reliably with the latest release (and previous), 16.4.0, of the Intercom iOS SDK.To reproduce on an app set up with the Intercom iOS SDK (I’m doing this on iOS 17.2.1 but it happens on other versions):Login a user with `Intercom.loginUser(with:)` Logout the user with `Intercom.logout()` Login again using the same call in #1CPU usage will jump up over 100%.  If you pause the debugger at this point, you’ll see a stack trace like the image above.Please let me know if I can send other information about this issue.Best,Adam

When the Create Jira Issue automation is completed the Intercom ticket will not link to the Jira ticket. The Custom Action log shows a successful action and the objects look like they have been correctly mapped. However, the Jira for Tickets inbox app highlights an error saying ‘try again later’. When I try and manually link an existing tick (or the ticket that was created through the Custom Action), the app shows 1 ticket found, but no option to link the tickets. In all app documentation, images of the workflow builder show only one jira_issue_key mapping after completion of the action. But my workflow shows 2 instances of the object mapping. I’m not sure if this is causing the issue, but I don’t see why there would be a reason to map the jira_issue_key twice.    

I currently see a beta version of Intercom Phone running on my platform. When will the call function be fully released?  

Hi everyone! 👋I’m Joanna from Praso’s CX Ops team, and we’re looking for a way to track our team’s productivity more effectively. Ideally, we’d love to have access to a report or even raw database logs from the inbox dashboard that provide a snapshot of each agent’s activity per hour.This would help us calculate our team’s occupancy rate, showing key insights such as:✅ The number of agents active per hour✅ How many conversations each agent was handling✅ How many customers were waiting in the queueWith this data, we could better assess whether our team size is optimal and make informed adjustments to improve efficiency.Has anyone implemented something similar, or does anyone have insights on how to retrieve this kind of data? We’d love to hear your thoughts!Thanks in advance! 😊

I’d like to retrieve changes or additions to the company data from yesterday or last month in batch.Since I have not seen a way of filtering the api query to companies I wonder how to best achieve this. From what I see I have to use the “Scroll over all companies” or “List all companies” API retrieving all Companies and filter the result according my needs.Any other suggestions are very well appreciated, thanks.

Hi everyone, I’ve reached out via support but in the meantime wanted to ask if anybody is experiencing this same issue in the community.Platform: iOS (expo react-native)Package: @intercom/intercom-react-native v. 8.1.0Lately, we are seeing spike in the error `App Hanging +[ICMHTTPBridge submitMetrics]This seems to be happening in intercom-ios. Below is a portion of stacktrace:```CoreFoundation 0x187de7518 -[NSDictionary isEqualToDictionary:] CoreFoundation 0x187de7514 -[NSDictionary isEqualToDictionary:] CoreFoundation 0x187de75b4 -[NSDictionary isEqualToDictionary:] CoreFoundation 0x187dfe538 ____NSSetI_new_block_invoke CoreFoundation 0x187dfe4a0 __NSSetI_new Foundation 0x186a7ba88 -[NSSet(NSKeyValueCoding) valueForKey:] Intercom 0x1037f3e34 +[ICMHTTPBridge submitMetrics] CoreFoundation 0x187e0a474 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ CoreFoundation 0x187e0a390 ___CFXRegistrationPost_block_invoke

Hello everyone,I’m Darshan Hiranandani, I’ve been working on an API that allows me to create articles with titles and main content. So far, I’ve been able to create articles successfully, but I’m facing a challenge when it comes to uploading images or attachments to these articles.I know some platforms like Intercom have hosting services that allow you to upload and store attachments, but I’m not sure if they offer something similar for direct image uploads.Can anyone share their experience or suggestions on how to upload images or attachments via REST API? Any help or ideas on how to handle this would be greatly appreciated!Thanks in advance!RegardsDarshan Hiranandani

In an existing email chain we currently have our settings to ‘send replies from inbound address’, appreciate there is another option of ‘teammate address’ but is it possible to switch between both options? i.e. in an existing email thread being able to select which email address you reply from, the same as you can in a new email/conversation?

Does anyone know how to contact Userfeed? With Bump no longer supported nor present in the available apps, we are trying to stop payment. Would like to avoid going through our bank to stop payment, but have been unable to reach anyone at Userfeed directly. Any help would be great! 

Hi Everyone, if there are any possibilities to embed a javascript intercom chat widget in Salesforce Lightning Community. All my attempts to do this faced that widget script blocking by the Salesforce Locker Service. Although it is indicated that Salesforce is fully supported by Intercom Perhaps there is any best practice or documentation describing how to embed a script in Salesforce Lightning.

Hi all :-) Is there anybody out there who is running Intercom next to Microsoft Dynamics 365 Customer Voice or OmniChannel?Thanks in advance ;-)

I’m a technical writer, new to Intercom and exploring its knowledge capabilities. I’m unable to upload new images or copy & paste images to my Knowledge articles — instead, I receive the error message “There was an error uploading your file” (and a prompt to try again, which doesn’t change anything).Can I get help resolving this issue? Thank you!Here’s an example: 

We currently face a limitation in tracking ticket ratings timestamps. While conversation ratings are provided through webhook events, ticket ratings are not, forcing us to use the ticket closing date as a fallback. This creates inaccurate data when tickets are rated after their closure. This appears to be an oversight as this functionality is already available for conversations This limitation affects our ability to: Accurately track CSAT metrics over time Report precise customer satisfaction data Maintain data integrity when tickets are reopened Provide reliable analytics to our customer service teams We propose adding new webhook events for ticket ratings, similar to the existing conversation rating events. These events should include the same information as the conversation_rating_event. This also means we need a ticket_rating_updated_event when a ticket rating is modified. This would enable:Accurate CSAT reporting by actual rating date Better tracking of customer feedback pat

Problem Statement:We are managing multiple email series and banners and would like to streamline the process of reviewing their performance. Currently, reviewing each email series individually via the "Series Performance" stats is time-consuming and lacks a consolidated view of overall performance. This makes it difficult to monitor and report on metrics effectively across multiple series, especially since we want to scale this to monitor across different tags (products, partner affiliates, etc). Supporting Information:The goal is to have a solution where specific email series/banners statistics can be aggregated into a report or at least extracted for further analysis. Ideally, this report would allow us to review performance by series status, content, or other relevant criteria, helping to monitor both individual and overall series performance. As far as I can tell, this functionality cannot be set up as a Custom Report within InterCom.The Ask:Would it be possible to create a data ex

Trying to use intercom URL in iFrame, facing the error which says "ancestor violates the following Content Security Policy directive: "frame-ancestors 'self' " Need a solution to overcome this issue. Kindly help us to resolve this

We would need to add Content Security Policy to our application. I saw this article on Intercom Help. There it is stated to use 'unsafe-inline' but I am wondering is there a way not to use it, since we would like avoid that in our policy?