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I’m referencing this API documentation https://developers.intercom.com/docs/references/unstable/rest-api/api.intercom.io/data-attributes/updatedataattribute for updating data attributes -1. is it possible to use APIs to update relationship attributes between different standard intercom objects (contact, conversation, ticket)?2. is it possible to use APIs to update relationship attributes between standard intercom objects (e.g. contact) and custom objects?

Execution failed for task ':app:mergeExtDexDevelopmentDebug'.> Could not resolve all files for configuration ':app:developmentDebugRuntimeClasspath'.   > Failed to transform intercom-sdk-base-15.11.3.aar (io.intercom.android:intercom-sdk-base:15.11.3) to match attributes {artifactType=android-dex, asm-transformed-variant=developmentDebug, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=24, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.

I’m using the unstable version of the api to see if i can list data attributes on custom objects and doesn’t seem like this is possible.  When will this be allowed? {"type": "error.list","request_id": "001g71vtd1equmb5qab0","errors": [{"code": "parameter_invalid","message": "unsupported model parameter [campaign]"}]}

Hi!We’re using the Intercom SDK on our iOS app, currently using version 18.1.0. We’ve been getting a lot of crash reports and it seems to mostly happen to users on iOS 15.8, looking into it we found a stack trace that points to swizzling done by the Intercom SDK: Any ideas on how to fix this?

App ConditionsIn our AppDelegate we return true from application:continueUserActivity:restorationHandler:  We have IntercomUniversalLinkDomains configured in the Info.plist fileSteps to ReproduceOpen and intercom chat and type in the link https://www.nuuly.com/feedbackTap on the link, once it becomes tappable in Intercom chatExpected Behavior:Do not open Safari when a url is matched with an entry from IntercomUniversalLinkDomains and ONLY handle in application:continueUserActivity:restorationHandler: returns true Actual BehaviorApp handles link in application:continueUserActivity:restorationHandler:b but Safari also opens the link before App can handle it Intercom SDK: 17.0.0iOS: 17.2

I have determined that Our iPad app is experiencing Airplay issues that are being caused by the Intercom API. Setup:Intercom.setApiKey(apiKey, forAppId: appId)let userAttributes = ICMUserAttributes()userAttributes.userId = user.userIDIntercom.setUserHash(userHash)Intercom.loginUser(with: userAttributes) Steps to reproduce:cold launch the app Have above code run for Authenticated users Turn on Airplay to TV or Apple TV Issue: External screen is blackNote: Turning airplay off and back on solves the issue. Troubleshooting:Commenting the following lines of code solves the issue:Intercom.setUserHash(userHash)Intercom.loginUser(with: userAttributes)I have tried disabling Intercom swizzling as per your documentation but it has no affect.  Currently using Intercom 17.4.0

There seems to be an issue with the Intercom API. I'm using the tickets/search POST call and it's only retrieving 97 of my 225 tracker tickets.POST: https://api.intercom.io/tickets/searchThe body of my API call looks like this:{"query": {"operator": "AND","value": [{"field": "open","operator": "=","value": true},{"field": "ticket_type_id","operator": "=","value": 2}]},"pagination": {"per_page": 100}} I also tried:{"query": {"operator": "AND","value": [{"field": "open","operator": "=","value": true},{"field": "ticket_type_id","operator": "=","value": 2}]},"pagination": {"per_page": 100}}

Release Date: 11-12-2024 🐛 Bug Fixes Solves a crash in carousels. Addressed issue where video input wasn’t available in a conversation. Fixes issue where first part in a conversation would fail to show as failed in the scenario where it didn’t send. Resolved some layout issues in the conversation screen for users with large font sizes enabled. Note This release contains some beta features.

Good day. Could you please advise how to download conversations by filtering them based on workspaces, views, agent, tags, and closed status? I tried filtering by workspaces and views, but I couldn't find how to do it.

While I’m typing Japanese text with IME (Input Method Editor)  If I hit enter here, I expect it to finalize the Japanese text with IME BUT not sent it as a chat message yet. But this widget sent the unfinished text any way.

When entering Japanese text with an IME, pressing the Enter key mistakenly sends the incomplete text to chat. If I press Enter here, I anticipate finalizing the Japanese text with the IME, but not sending it as a chat message yet. However, this widget still sends the unfinished text anyway.

Hi everyone, I’m newbie in Intercom and I would like to custom the inbox app, so it will have a button when hover over the message which will call our API when press. I guess it will be involved to develop an inbox app, but how to add the button to the message like below?Thanks in advanceRegards,James 

Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?

Hey everyone, I’m using the official Intercom Jira add-on and it works great. We also have some workflows set up to sync Jira and Intercom ticket statuses 🔥How are you keeping track of which issues are linked with Intercom in the Jira issue though? For example, let’s say we’re closing out a sprint and a handful of Jira issues might be linked with Intercom tickets. How do you know which ones to go close out?

Description:We are facing an issue where push notifications are not working on iOS in our Ionic app. Below are the details of our setup and steps taken:App Setup:We are using Ionic version 7.2.0.The Intercom integration is done using the @capacitor-community/intercom plugin.Intercom and Capacitor Registration:We have registered Intercom with the following keys:androidApiKey: android_sdk-xxxxxandroidAppId: lnp0halaiosApiKey: ios_sdk-xxxxxiosAppId: lnp0halaPush Notification Setup:An iOS push key was created and successfully uploaded to the "Set Up Push Notifications" section in Intercom.Issue:Despite the above setup, push notifications are not working on iOS devices. We can make sure the correct permissions are set and when app launching it asks for the specific access.Could you please help us troubleshoot and resolve this issue? Let us know if you need additional details or logs to assist in the investigation.Thank you 8:39

hi expert team,i recenty use my iphone mobile phone but non idia how can integrat my mobile api?

I want to create an article and upload an image on it with API but I don’t know how.I can create an article with title and main text so far.I think Intercom has hosting service and can store attachments and upload from it, but it looks like there is no such service.How can I upload image or attachment with Rest API?If you have an idea, please tell me.

Hello,We’re working on integrating Intercom into our application and need help with the following use case:GoalWe want users to initiate a conversation in our application, which would then be automatically sent with a message generated by our app (not written by the user). This message would include essential details, such as information about an error the user encountered. Additionally, we want the conversation to be directly routed to a specific inbox in Intercom.ContextBackend Solution (avoided): While we could handle this via the backend by creating the conversation and using tags or keywords with an Intercom workflow to route it, we want to avoid a server-side implementation. Preferred Solution: The conversation should be initiated by the user but automatically sent with a pre-filled message from the app on the client side, and routed to the correct inbox.QuestionDoes Intercom provide an API or client-side solution to:Allow users to initiate a conversation that’s automatically sen

Hello!I am trying to create a user by using the API endpoint described here:https://developers.intercom.com/docs/references/1.0/rest-api/users/create-or-update-userThis is the cURL that I am using: curl -X POST https://api.intercom.io/users -H "Authorization: Bearer <token>" -H "Content-Type: application/json" -d '{"user_id":"3ba5cb8d-8d66-4887-8d1b-4a9b66031f90"}'It throws this error: { "errors": [ { "code": "media_type_not_acceptable", "message": "The Accept header should send a media type of application/json" } ], "type": "error.list"}After that, I add the Accept header and now I get this error no matter what I send:curl -X POST https://api.intercom.io/users -H "Authorization: Bearer <token>" -H "Accept: application/json" -H "Content-Type: application/json" -d '{"id":"3ba5cb8d-8d66-4887-8d1b-4a9b66031f90","user_id":"3ba5cb8d-8d66-4887-8d1b-4a9b66031f90"}' { "errors": [ { "code": "not_found", "message": "The requested res

Hello community people, I introduce myself as Sanjeev Mansotra core educator and engineer. Help with my query!How can I integrate Intercom into my existing customer support system to streamline communication, automate responses, and provide personalized assistance while tracking user interactions in real-time?    

Hello,Can you help me with this questions?Is it possible to integrate with a third-party API that requires OAuth2 authentication? Can I receive notifications (webhooks) from a third-party system?Use Case:Suppose I receive a webhook notification from a third-party system containing a resource ID. After receiving this notification, I need to use their API—which requires OAuth2 authentication—to fetch additional data. The data from this API response will be used to create a ticket in Intercom.

I can’t find the way to get them!

Hi,I am using the intercom API list all contacts (endpoing /contacts)The API call responds as expcted with two problems:it ignores the per_page parameter. I tried 1, 5, 11 and other values. It does not paginate, ignoring the starting_after parameter. In the screenshot below please notice that pages.next.starting_after that was returned is the same was as was sent. I tried different API versions, including 2.11 and unstable Postman Screenshot 

Hello, I was wondering if there is a way to listen to the “Send Us Messages” event to track the click?SDK is used on Android - its version is 12.5.3  

Hello, I'm trying to search for a contact using contacts/search endpoints my request is     "query": {                "field": "email",                "operator": "=",                "value": email,            }, This is working when testing in your site https://developers.intercom.com/docs/references/rest-api/api.intercom.io/contacts/searchcontacts. But when I try to do it on my codebase I receive this error Error with Intercom request for org 362 -- Response from url: https://api.intercom.io/contacts/search is status: 500, message: {"type":"error.list","request_id":"0044dun34918mvul4n10","errors":[{"code":"server_error","message":"Server Error"}]} do you know what could be wrong? Thanks