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Hi everyone,I’m new to using Intercom and excited to explore its features. I’d love to hear from the community about some of the most effective ways you’ve used Intercom to engage with customers, especially when starting out.Any tips or examples would be greatly appreciated!

2024-09-05 11:40:09.795 4736-4736 AndroidRuntime ipnossoft.rma.free E FATAL EXCEPTION: main Process: ipnossoft.rma.free, PID: 4736 java.lang.NoSuchMethodError: No static method rememberModalBottomSheetState(ZLkotlin/jvm/functions/Function1;Landroidx/compose/runtime/Composer;II)Landroidx/compose/material3/SheetState; in class Landroidx/compose/material3/ModalBottomSheet_androidKt; or its super classes (declaration of 'androidx.compose.material3.ModalBottomSheet_androidKt' appears in /data/app/~~g_FRDbFowwX3NIDZuLr61w==/ipnossoft.rma.free-uVLziORaSPfDo1O1hhh66A==/base.apk) at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreenContent(C

We migrated the SDK version from 15.0.0 to 15.5.0 and then saw the error described in the header. In 15.0.0, our MAIN/LAUNCHER activity, which processes information about clicks, was initially opened, than it opens Intercom Chat. After migrating to 15.5.0, this behavior broke. The problem is that our activity opens immediately after the intercom chat activity opens. This leads to confusion for the user. For example, if the user clicks on the "Back" button from our application, they are taken to the intercom chat, which is not expected.The service for processing looks like this:@AndroidEntryPointclass CloudService : FirebaseMessagingService() { private val intercomPushClient = IntercomPushClient() override fun onNewToken(token: String) { super.onNewToken(token) intercomPushClient.sendTokenToIntercom(application, token) } override fun onMessageReceived(message: RemoteMessage) { super.onMessageReceived(message) val remoteMsg = message.data if

Hello, I have created a private app. It’s a simple integration app and not any canvas or messenger app. I want to use this app in my workflows but when I select the “send an app” menu button from dropdown , my private app doesn’t appear there.

Hi. Creating a new topic as the existing ones about this are quite old.I’m new to Intercom (used HubSpot before). My customer support team used to receive all messages on MS Teams. I see that Intercom doesn’t have an out-of-the box integration with Teams. Is there any 3rd party solution for this or has anyone achieved this in a relatively simple way?Thanks!

Hello, I’ve found this page about possible values of conversation’s “part_type” propertyhttps://developers.intercom.com/docs/references/1.4/rest-api/conversations/conversation-part-model#conversation-part-typesbut it’s missing for current API versions and this list is definitely not complete (e.g. I don’t see there ‘channel_and_reply_time_expectation’ part_type) Is somewhere available a full list of possible `part_type` values ?  I have an integration with Intercom and want to filter out “useless” messages for me when syncing, e.g. messages from operator to the user Thank you in advance.

Hey everyone! We’re exploring a few Intercom apps for video/screen recording to make it easier for customers to share specific issues their having in our product via the help desk. We’re look at the three listed below. Any on the list that you use and love? Any you’ve tried and decided not to use?https://www.videosupport.io/#pricing https://www.coview.com/pricing/ https://www.hellomedian.com/pricing

Hey everyone - Excited to get rolling with Intercom. We’ve chosen this platform over others specifically because the API access it offers to allow us to show custom attributes - like Estimated Shipping Date. Gorgias and others can’t do this yet (apparently). The use case is simple. A customer hits the chat and asks “What Is My Estimated Shipping Date”, we respond asking for an Order Number. We use this order number to search the Shopify API, pull back the order details, which includes a custom metafield called estimated_ship_date. We then show that data to the customer.  I’m sure I can do all this with numerous actions. But it seems to me that using the out of the box Order Search as a starting point would be best. I can then access the order.id and do 1 very specific call to pull back metaafields.  My question at this point is … can we use the Order Status feature as a starting point for an automated workflow? If not … does my workflow above make the most sense? Thanks!kane

We need to show users that there are additional unread responses - how is this done?Seems the Android SDK behaviour differs and every new message is displayed as it comes in.

we have an integration with our current phone system and that creates a new conversation that is assigned to the teammate that answers the call.however, the agents should always remember to assign a team as well.they do not, so i want to automate that based on a workflow.but when i create a reusable workflow with a rule stating that "if team member is X ->the assign team X2"that unassigns the team member from the conversation.how can i automatically assign a team to a conversation that has an agent assigned to it without removing said teammate?

Hey, we need help setting up workflows on our intercom system. We are using it in our app for customer support, we want to automate customer queries and using fin AI.

I am trying to send a rich link in the metadata of a custom event triggered with the intercom-go package. In intercom’s dashboard, it reaches as [Object Object]. Is there any different input format expected for rich links in go, or is it just not supported?  event := intercomlib.Event{ UserID: userId, EventName: eventName, CreatedAt: int64(time.Now().Unix()), Metadata: map[string]any{ some_rich_link: map[string]any{ "url": "https://www.some-custom-url.com", "value": "some-custom-name", }, }, } ic.Events.Save(&event) 

I experience the console message [Intercom] Launcher is disabled in settings or current page does not match display conditions, but I have hidden the default launcher as I have implemented my own launcher.  I would not expect to see the console message in this case, but it does appear.These are my settings below, am I missing something?window.intercomSettings = {    api_base: "https://api-iam.intercom.io",    app_id: "<my app id>",    hide_default_launcher: true, // Hides the default Intercom icon    vertical_padding: 60  };

Hi there! I’ve been debugging an issue with our React Native app’s implementation of the `loginUnidentifiedUser` + `loginUserWithUserAttributes` combo, and noticed that while the Android module has a few descriptive cases before being handled by `IntercomError.getErrorMessage()`, the iOS module simply throws a generic error for all failures.Is there a reason why actual request errors aren’t being bubbled up through these methods? For example, if the login failed due to the Identity Verification check, I feel like it would be reasonable to include that and the related code in the failure callback.Thanks!

Hi there, we’ve got a barebones React Native app running the Intercom SDK version 7.1.3 - we’ve been trying to follow the documentation to setup Universal linking (including the appropriate Info.plist attribution), so our CX team can link specific places inside the app from their conversations https://developers.intercom.com/installing-intercom/react-native/deep-linking - but we’ve found that it correctly routes behind the modal for Intercom, but Intercom still opens up Safari (this is on an iOS test device) even though the specified domain is included in the ` IntercomUniversalLinkDomains` property in `Info.plist` - we are using AppsFlyer if that helps / aids anything, and React Navigation under the hood. (So if we head back to the app and dismiss Intercom, we are in the correct place)Thanks!

Work in MadCap Flare to produce all our help documentation.   Want to import all the articles from Flare to Intercom.I see several standard tools on the Flare side for other standard support systems on the market, but Intercom is not listed.  LINK What recommendations do you have on the process?    Would love this to be automated so everything stays organized, tagged and synced.

Release Date: 01-10-2024 🐛 Bug Fixes Fixed a crash that could occur when calling setDeviceToken. This can now be worked around by disabling swizzling. Resolved an issue where the conversation would jump after loading completed. Corrected the accessibility of the “Powered by Intercom” link text. 🚀 Enhancements Improved memory management & performance in the Conversation screen. Note This release contains some beta features.

After upgrading the intercom to version 7.1.3, Android fails to build. Execution failed for task ':app:mergeExtDexDebug'.> Could not resolve all files for configuration ':app:debugRuntimeClasspath'. > Failed to transform lifecycle-livedata-core-2.8.1.aar (androidx.lifecycle:lifecycle-livedata-core:2.8.1) to match attributes {artifactType=android-dex, asm-transformed-variant=debug, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=25, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}. > Execution failed for DexingNoClasspathTransform: /Users/gustavojorge/.gradle/caches/transforms-3/9fc0c96944c3586bc20019947323a0d6/transformed/lifecycle-livedata-core-2.8.1-runtime.jar. > Error while dexing.* Try:> Run with --info or --debug option to get more log output.> Run with --scan to get ful

We are trying to update user_id for a bunch of intercom users but UpdateUser method is giving "400 - User already exists" error when trying to update user_id. We are calling this api for multiple users and for most it is giving 400 response. According to the API documentation, we should be able to update user_id when id is passed.Params passed{    id: <Intercom user id>,   user_id: <user Id to set>}We are using node intercom-client 2.11.2 with app token for API version 1.0

I opened a support ticket 15+ hours ago and the intercom automated messenger provided me zero help.  Its automated bot said up to 5 hour response times.  Of course this is unacceptable when the issue is causing a production outage of my product but there is no way to escalate.I have emailed all the support and customer service emails I have ever dealt with and it seems like Intercom is just a shadow of a company run by FinAI now.  Are there people there that I can talk to?This is seriously a terrible demonstration of how their tech can help customer support teams.  It is an abysmal service from the customer's perspective.If anyone can guide me on how to escalate to a human at Intercom I would really appreciate it.  This is having a material impact on my business at this point. Update: There isn’t even a category from the pick list on this forum that fits my need.  Terrible experience.

Everything is in the title :-) When inserting a Typeform app in a Post, we are asked to configure it. But what means those 2 buttons “one time use” and ‘save for later use”?? I’ve been looking at the knowledge base and the community messages, and I found nothing on it. Could someone help me understand? Thanks! 

I have the Slack integration working, so all messages sent via the live chat widget on our webiste are going to a Slack channel. How can I set it up so replies in a Slack thread go back to the Intercom conversation, and to the live chat widget? I have tried builing a “Teammate sends any message” workflow, and also a “Teammate adds a note” workflow, but neither one worked. Any suggestions?

In Conversation Topics, how should I expect the "Keywords and phrases to track" feature to work? Phrases, in particular, don't appear to work as described. I've found that if a phrase is added to this field, it will reliably include results that only feature one word within a phrase, rather than the whole phrase. In my attached screenshot you can see two phrases in the field "Home page" and "to do list". The volume of conversation results increased by an order of magnitude when I added "to do list" because it seems to include any conversation with the word "list."  According to the Help Center article, I'm under the impression it should only include conversations in which the words "to", "do", and "list" are all within three words of one another. Am I misapprehending how the Keywords and phrases feature works, or is this not working as expected?

Hi there, We have issue with the mobile SDK “@intercom/intercom-react-native” when trying to integrate it with our APP with Expo.  Below is the sample code we ran with local development build with iOS/Android simulatortry { console.log('==== SIGN IN ===='); await Intercom.loginUnidentifiedUser(); } catch (error) { console.error( error.code, // 101 error.message, // Error in loginUnidentifiedUser error.userInfo?.NSLocalizedDescription // HTTP Error: 404 not found ); }environment variables & dependencies version: @intercom/intercom-react-native - v7.2.1 expo SDK: v51.0.31 react: v18.2.0 react-native: v0.74.5  Any idea?Kind regards, 

I can’t seem to figure this out. I can create view to see tickets or conversations that are not currently snoozed or closed.However, we are trying to create baseline reporting and would like to report on the number of non-closed tickets or conversations ie the snoozing doesn’t matter for this particular report. The views don’t give me that and I can’t work out the appropriate metric on the reports. Any ideas?