Popular Topics | Community
Skip to main content

Popular Topics

-

2188 Topics
S
Sunil RamachandraNew Participant
asked in Apps & Integrations
Resetting Reference Attribute on a conversation

We are observing that within one bot flow, when we set an attribute value on a reference attribute there is way to reset it. If we continue on the same flow, and bring the customer back to first option, it keeps on appending the values selected by the customers. Anyone have any luck resetting the attributes within same conversation ?

1593
Z
F
Finn AllenNew Participant
asked in Post-Event Q&A
How do you effectively manage device updates and ensure security compliance in the MD-102 Exam?

I’m currently preparing for the MD-102: Endpoint Administrator exam and I’m particularly interested in understanding best practices for managing device updates and ensuring security compliance. Could anyone share strategies or tips on:The key steps for configuring update policies on Windows devices. How to verify that updates are applied successfully and troubleshoot any issues. Methods for ensuring that security compliance is maintained across all managed devices.Any insights or resources would be greatly appreciated!

561
bernice
Expert User ✨
K
Khikar1New Participant
asked in Mobile SDKs
Intercom screen freezing issue React Native

Open the modal of the intercom → swipe left and right → the app freezes as a result. Issue is only in IOS mobiles.

5907
Z
H
Heather McCormickNew Participant
asked in Reporting
Beta Report Updates

I noticed there were updates to reports as of last night/this morning. Was this announced somewhere and is there documentation about the updates? 

431
Nathan Sudds
Top Expert ✨
J
Jeremy LeeNew Participant
posted in Apps & Integrations
background-blend-mode is not working.

Hi team, recently I found that background-blend-mode is not working when creating email template.it seems acceptable styling when itself creating, but, after saving the template, background-blend-mode section is automatically removed. I tried !important but it also not working. Anyone please clearly answer how I can use background-blend-mode?

713
E
Intercom Team
B
BryamNew Participant
asked in Mobile SDKs
Android app crashes when setting up Intercom React Native

I'm seeing this weird error.TypeError: null is not an object (evaluating 'IntercomEventEmitter.UNREAD_COUNT_CHANGE_NOTIFICATION') I followed the guide on the official Github repo https://github.com/intercom/intercom-react-native#android. After trying the manual linking, I get a different error when building the app.> Task :intercom-react-native:generateDebugRFile FAILED Execution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons: - Gradle detected a problem with the following location: '/Users/bryamrodriguez/src/sammy-native/node_modules/@intercom/intercom-react-native/android/build/intermediates/packaged_manifests/debug'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:processDebugManifest' without declaring an explicit or implicit dependency. This can lead to incorrect results being p

11766
H
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 17.3.0

Release Date: 23-08-2024 🚀 Enhancements Added the ability to disable swizzling. This can be done by adding the following value to your Info.plist: xml <key>IntercomDisableSwizzling</key> <true/> 🐛 Bug Fixes Fixed various memory leaks. Addressed some constraint-related issues in the SDK that were outputting warnings in the console.. Fixed a bug related to the Scroll to Bottom button in the conversation screen. Note This release contains some beta features.

1562
C
Employee
J
Joel WNew Participant
asked in Settings, Security & Permissions
How do you unlock a teammates account?

How do you unlock a teammates account?

6633
Nathan Sudds
Top Expert ✨
E
Elory CuevasNew Participant
posted in Reporting
Handling Time Resport

My team and I would like to know what would be considered a world-class handling time, so we can set it as a goal. This way, we can measure our efforts against the highest standard.

913
L
U
User281Connector
asked in Apps & Integrations
how twitter integration in intercom?

I want to connect the Twitter channel with Intercome, but we need to see how it will happenhow the massaging appearhow will it reflect on the reportcan I send or receive massaging from it or not 

6123
gregbowers
A
Andreas MamplekosNew Participant
asked in API & Webhooks
Why in custom actions, the request to the API endpoint is not triggered when last name is missing?

I have a custom action which is executed at the end of a custom bot flow. It sends a Post Request to an API endpoint with the details above. If the user inputs only first name, e.g. “Andrew” in the “Full Name” field then the API call is never triggered. Any solution for this? or is there a way to validate the “Full Name” field and ask the user to also input their last name? Thanks

3225
mateusz.leszkiewicz
Intercom Team
A
Andrei BeriukhovNew Participant
asked in Mobile SDKs
Compose Semantics for Android UI tests

Hi.I’m trying to write Android UI tests on the app with Intercom integrated.I’d like to check that Intercom main screen is opened after some actions made in our UI.However I’ve discovered, that Intercom uses Compose, that’s why usual techniques to find views ids are not working.Could you suggest if any semantics were used in your Compose code or how can I find any stable identifiers to check them in my tests?

381
mateusz.leszkiewicz
Intercom Team
A
Anton K12New Participant
asked in Mobile SDKs
[Android][Intercom SDK - 15.9.0] BottomSheet for attaching doesn't honor WindowInsets

BottomSheet for attaching images/videos to a message is overlapped by Navigation Bar if Navigation type is Buttons. 

151
mateusz.leszkiewicz
Intercom Team
T
Tyson MayneNew Participant
posted in Intercom Community
Looking for an Intercom Specialist

Hello! I am currently seeking an Intercom Specialist who possesses the expertise to assist me in optimizing the utilization of Intercom.

1074
Diana Tripac
Intercom Team
R
robin.nguyenNew Participant
asked in API & Webhooks
API for setting 'Replied STOP. Filtered by carrier' for a contact

Hi, is it possible to set a contact's default SMS to "Replied STOP. Filtered by carrier" using an API? And listen for changes to SMS settings via webhook.Thanks

861
C
Employee
T
Tsvetoslav VasevNew Participant
asked in API & Webhooks
Single language translation deletions in articles

Is it possible to delete only a specific language from the translated content of an article with the API?

251
Jacques Reynolds
Intercom Team
D
Doug TaylorConnector
asked in API & Webhooks
Creating news item via API and adding to the news center

I’m able to create news items via API and assign to the correct news feed, but is there a way to add them to the news center?When creating a news item through Intercom’s interface, there is an option to show a badge on the launcher, which corresponds to the “deliver_silently” property, and there is an option to add to the news center.  That news center option doesn’t have a property that I can find in the API documentation.Is it possible to add the created news item to the news center via API, or would I still be required to use the interface to do this?

1332
D
M
marcosNew Participant
asked in Apps & Integrations
Target multiple Intercom Instances on the same app

Hello, is it possible today to target multiple Intercom instances under the same application? We currently are forced to have two different instances to handle different types of users, but they all use the same app. Is there any way to decide which Intercom app is targeted for each user?In a more technical note we use React and React Native apps.

951
mateusz.leszkiewicz
Intercom Team
A
Aly GrindallNew Participant
asked in Apps & Integrations
Intercom and Salesforce Field Sync

Does anyone know what is needed on the Salesforce side of the house to ensure the fields are synced to Intercom? I have a new Case Field in Salesforce that I want to map a field in Intercom to, but when I go to the Salesforce integration Settings, the field is not available in the list of fields. Is there something I need to do on the Salesforce side of the operation to ensure it’s visible for Intercom to read?

1141
bernice
Expert User ✨
S
Shivam KumarNew Participant
asked in Mobile SDKs
Intercom.loginUserWithUserAttributes - This function is returning with 403 error

ERROR - [HTTP 403] - Request failed: forbidden (403)

5851
bernice
Expert User ✨
D
darshanhiranandaniNew Participant
asked in API & Webhooks
Darshan Hiranandani : How can I obtain a full export of my articles and helpdesk inbox messages with their text?

Hi Team,I’m Darshan Hiranandani, looking to obtain a full export of my articles and helpdesk inbox messages, including all their text. Could anyone provide suggestions or guidance on how to achieve this? Your insights would be greatly appreciated!Thanks,Darshan Hiranandani

471
Jacques Reynolds
Intercom Team
D
darshanhiranandani1New Participant
asked in Apps & Integrations
Darshan Hiranandani : How do I configure Slack integration to ensure that replies are threaded and do not overwhelm the main channel?

Hi All,We’re currently setting up Intercom to replace Zendesk and are integrating it with Slack. We would like replies to threads in Intercom to appear as messages within a Slack thread. Is this configuration possible?Additionally, it would be very useful to have the user’s email address included in the Slack message.Any insights or suggestions on how to achieve this would be greatly appreciated! Regards Darshan Hiranandani 

891
Jacques Reynolds
Intercom Team
K
kaganNew Participant
asked in Apps & Integrations
Android sdk requires android.permission.RECORD_AUDIO in the new version

permission: android.permission.RECORD_AUDIOI am wondering why the permission for audio recording is required in the new version. Also this new information is not stated in the documentation. I am planing to force the permission remove from the manifest file, but before that want to know if there is any consequence of doing that.Thanks!

1151
E
Intercom Team
A
ARoachNew Participant
asked in Apps & Integrations
Appending text to an existing attribute

Is there a way to update a field in Intercom, in this example via zapier, and append text to the field rather than overwriting the text?I haven’t seen anything in the community or documentation about this so if I have missed it sorry about that!Cheers,Alex

151
E
Intercom Team
C
Connor AtkisonNew Participant
asked in API & Webhooks
Intercom Reporting Metrics - Looking for how metrics are calculated

Hello, We would like to pull the following Intercom Reporting Metrics via the API. We are looking at the documentation here https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/conversation. That being said, we are having a hard time matching the following. Please let us know if there is documentation on how to pull the metrics listed below. Time to Close - Bot inbox time includedFirst response time, excluding bot inbox time and within office hoursReplies per conversationCSAT scoreConversations openNew Tickets  

851
E
Intercom Team
Ask a question
Terms & Conditions