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1673 Topics

M
Myles RNew Participant
asked in Mobile SDKs

iOS SDK setDeviceToken method crash

Hi, We are having the exact same issue as described by a user here: https://forum.intercom.com/s/question/0D52G00004hzX8fSAE/ios-sdk-setdevicetoken-method-crash/p> Since this was 7 months ago, is there any update on this (other than the workaround to manually handle notifications)? Is this still a known issue that is being worked on?  We have just integrated the iOS SDK into our app and are having the exact same issue/crash come through for quite a few of our users. Again, we cannot reproduce ourselves manually. Thanks

3
A
2 years ago
A
Anonymous
asked in API & Webhooks

Feedback for Intercom API / Webhooks / SDKs / Canvas Kit / Developer Experience / App Store (question from an Intercom product manager!)

Hey Connectors 👋 I'm the Product Manager of the App Ecosystems team at Intercom and we're currently working on defining our focus areas for the coming year. I'm really eager to hear your feedback to understand what's frustrating? What are you hoping to see? And what's missing from our platform across: Building apps for Intercom (incl. Canvas Kit capabilities)APIs / SDKs / WebhooksDeveloper ExperienceIntercom's App store If you're available for a 30min call next week, it would be great to chat and meet some of you.  You can book a time with me here ➡️ https://calendly.com/rati_intercom/intercom-ae-feedback OR share your feedback by replying to this post. (As a note - I'm definitely including feedback you've already provided here and I'd love to hear more!)

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2 years ago
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Murali KNew Participant
asked in Apps & Integrations

How to block outbound webhooks if conversation did not originate from our application?

Our webhooks is receiving requests from any conversation that originates from anywhere, even outside our messaging app. Our application keeps getting requests that we don't want. Is there a way to configure this to only get hits based on a particular service? To clarify, we have a messaging application that talks to agents on Intercom. Turns out, even if agents on Intercom are talking to users that do not originate from our app, we get pinged. We just want to isolate the webhook to only receive messages to our application.

3
Eric Fitz
2 years ago
D
Dheeraj N11New Participant
asked in Mobile SDKs

Does the Intercom mobile SDK log recent page views?

I have integrated the intercom SDK in one of my android app and am also able to log Events to the Intercom console, But facing an issue that Intercom SDK not logging the Recent page views on the Intercom console.What change needs to do?

3
Eric Fitz
2 years ago
P
Preston HNew Participant
asked in API & Webhooks

Is there an on ready callback for the Javascript API

Looking to call a function only when the Intercom ( window.Intercom ) object is made available.

4
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2 years ago
P
PiaConnector
asked in Apps & Integrations

How to ensure customer 360-view when working with Intercom & Zendesk?

Hi!​We have a situation where we are working with both, Zendesk & Intercom. Not ideal, I know, but that´s the way we have to roll at least for a little while 😅 We are using Intercom integration to move certain tickets to Zendesk. However, we have situations where customer tickets come directly to Zendesk (some e-mails). We have been using Zendesk-Intercom integration and it can identify Intercom conversations from Intercom users. However, we use Intercom chat to chat also with leads (emails collected always) but we would need Zendesk to identify those conversations (from the same email address) and show in Zendesk if the customer has previous conversations in Intercom. Have anyone came up with some solution or workaround for this kind of situation? Any ideas on how this kind of 360 view could be arranged? Thanks so much in advance 🙏

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Top Expert
2 years ago
E
Edward ZNew Participant
posted in Reporting

Can I get a report of the number of customers?

So I can only find a report on the number of conversations. However, one customer can open multiple conversations. Where do I find the number of customers?

1
Eric Fitz
2 years ago
D
DevonNew Participant
asked in Reporting

How does your team use conversation attributes and conversation tags?

Our team currently has about 10 product areas as conversation attributes, and then a larger pool (50+) of more specific conversation tags. Do any of your teams use conversation attributes and conversation tags in conjunction with each other, and if so, how do you do it?

1
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Top Expert
2 years ago
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Ricardo RNew Participant
asked in Settings, Security & Permissions

As an admin, how do I change or update the email address of a teammate?

As an admin, how do I change or update the email address of a teammate?

1
R
Top Expert
2 years ago
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User1062New Participant
asked in Apps & Integrations

Questions about redirection URL for apps installed from Intercom App Store.

Hi team, I was wondering if the documentation on redirection here is up to date? Here are the videos my team made on this topic.pt1. https://www.loom.com/share/0b4c6afc4e594be4b93081882ba2b9eapt2. https://www.loom.com/share/e730ddd7dcf34c1fa163c191e15af4bb Based on the documentation it said that we should use https://app.intercom.com/appstore/redirect?install_success=true and https://app.intercom.com/appstore/redirect?error_message=<your error message> for the successful and failed installation respectively. But from our testing, those 2 URLs will redirect our users back to Intercom's inbox page not our App modal on the App Store, and there's no error nor success message on either case. We, however, found out that if we use the following URL which isn't documented https://app.intercom.com/a/apps/g9guvxdz/appstore?app_package_code=simplesat-qhib&error_message=<error message here>&install_success=false it does work and bring users to our app modal open on

1
Eric Fitz
2 years ago
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User1177New Participant
posted in Reporting

How do other people report on company level information on support conversations?

Support is our primary Intercom use case. In custom reporting, i can segment conversation reporting at the user level, but not at the company level. For those that use Intercom for support, how do you answer questions like: How many conversations did X company raise last month?How many conversations were raised by companies with X value in a custom company object Querying the data via PowerBI is fine (but significant effort), and i want this information available to team leads and support agents. Any ideas?

1
Eric Fitz
2 years ago
M
Manoj R11New Participant
posted in Apps & Integrations

Why is my sheet crashing?

We are building an app that uses a Sheet to render our UI page inside intercom messenger. When we load, it crashes the messenger without any warning. We have added script at the proper location but it still doesn't seem to be working.

1
Eric Fitz
2 years ago
A
Asaf SNew Participant
asked in API & Webhooks

Are conversation attributes exposed to webhooks?

Is there a way to get the priority field in conversation objects from webhooks? I could not find a topic for it in the list nor do I get the field as a 'by the way' from any of the other webhooks.

1
R
Top Expert
2 years ago
J
Jonny PNew Participant
asked in API & Webhooks

Is there a way to filter retrieved `articles` by searchTerm?

 So far all I can see is `sort & pagination` (search) applies to `contacts` only - but the ability to search articles is what I am looking for - is there a way we can feed in the help centre search results into our apps search results page?  Thank you

1
R
Top Expert
2 years ago
M
Manoj R11New Participant
asked in Apps & Integrations

For integration with our APP, need clarification on Admin model - ID Field

https://developers.intercom.com/intercom-api-reference/reference#admin-model/p> For example, admin@xyz.com indivdiual is part of two or more intercom accounts helping more than one company. For that person, id field of the admin model - will it be different for each intercom accounts?

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2 years ago
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AmandineNew Participant
asked in Apps & Integrations

Can I change the language of the "Get A Demo" app to French?

Bonjour, Je souhaite changer la langue de l'application "Démo". Je souhaite que le texte "Get a demo - and - Add your details so we can get in touch" soit traduit en Français. Comment faire s'il vous plait ? Merci d'avance ---------------------

2
A
2 years ago
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User831New Participant
posted in Mobile SDKs

Links to articles on the post buttons do not open (iOS)

If I get the post on the iOS device the button with links to a published article doesn't openDomain of such links is https://intercom.help//p> In the logs there are records:[Intercom] Checking universal link : [(null)][Intercom] INFO - cannot open URL: (null) Links with other domains and these links sent to as chat messages open successfully 

1
Eric Fitz
2 years ago
U
User627Active User
asked in Apps & Integrations

what is the Install URL?

I have been stuck for a few months. what's wrong with my installation url?​

8
U
2 years ago
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Chris C13Connector
asked in Apps & Integrations

How do I make interactive components in the app?

Use Case:We would like to migrate our Product Registration to the Messenger and I am building a Custom Bot which would include a piece of an app which pulls in information from a REST endpoint. However, the app would include two dropdowns which need to be interactive. The first is a product type which would then display a set list in the next dropdown related to this first dropdown.  Does this need to be a live canvas in order to work properly, or do I just need to head another route for this?  There are not good examples anywhere for how to use live canvas or what needs to be present in it, other than implementation.  Thoughts?

3
C
2 years ago
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User95New Participant
asked in Apps & Integrations

I'm based in Vietnam, why am I having issues connecting Intercom & Segment?

Use Intercom as the destination with Segment. Test connect between Segment and Intercom successfully Test send data manually from Segment to Intercom successfully Test send data automatically from Segment to Intercom successfully in other region (from Ireland) But Intercom not receive data automatically from Segment in VietNam region

1
Eric Fitz
2 years ago
Milan
Top Expert
MilanTop Expert
asked in Apps & Integrations

Any appsflyer.com + Intercom experience to share?

Hey all, just wondering if anyone had any experience integrating appsflyer.com with Intercom. I see it is not supported out of the box but can be done with 3rd party services.

3
Milan
Top Expert
2 years ago
U
User1140Active User
asked in Apps & Integrations

"Last seen" from Whatsapp / Zoom / Spreadsheet?

I want to be able to detect users who have been on a zoom call (not webinar), or contacted my team in a Whatsapp group. I don't see a way to do it via natural integrations, and it doesn't look like the API's support it, or that I can even add an Intercom javascript event for this. But I'm still wondering if there's something I'm missing that might work. One of the ideas I have is a manual upload of a CSV file - is that possible?  And if so - is there a way to tell Intercom to detect users by their phone numbers (for whatsapp where there's no email)?  Is there a way to make sure it will detect even if the phone # format is not exactly the same (i.e. with/without country code, w/o hyphens etc)? 

1
Eric Fitz
2 years ago
D
Denis TaranetsActive User
asked in Mobile SDKs

Mobile app. Attach file option

Hello, intercom community. It seems the messenger in the mobile app doesn't allow to attach the files inside the dialogue. I would like to provide this option to our customers. Could let me know if that's possible?

3
Brent
Super User
2 years ago
C
Cory BActive User
asked in Apps & Integrations

How do I configure an app listing's settings page?

Hello. Where do we edit the settings that show up in an app listing after it has been installed? We've finished and submitted our app, but we've been told we're required to have users install through the app listing. We're confused about what to do next. Can you please link me to the right place?  Examples of settings pages for other apps: 

2
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2 years ago
D
Derek PNew Participant
asked in API & Webhooks

What is the difference between users and contacts when using the Stitchdata integration?

When using the Stitchdata integration, what is the difference between the 'Users' and 'Contacts' table? In addition, I'm seeing multiple records created for a single email in the 'Users' and 'Contacts' table. What would cause this to happen? My company is currently using the Stitchdata integration (https://www.stitchdata.com/docs/integrations/saas/intercom) for replicating Intercom data into our warehouse. In the schema, a table titled 'Users' and another titled 'Contacts' exist. What is the difference between these two tables? Also, I see the SAME email being located in both tables. Why is that? Another issue is that, if we are looking at the 'Contacts' table and 'Users' table alone, we see 4-5 records attributed to the same email. Why would this happen?

2
D
2 years ago
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