Popular Topics

How do I get the specific author ID for Articles API?

I'm using the Cordova SDK to natively integrate Intercom messenger into my iOS & Android mobile apps. I'm having issues with Identity Verification for iOS Users, always throws an error.  My app is using Ionic Framework with ReactJS. So far I've only noticed this error on iOS, with many Users. Please see the screenshot. It's in Ukrainian, but it basically said, ops, something went wrong, we couldn't load any content, please refresh. Refreshing doesn't help. :)  This bug was seen on iPhone X / Xs / 12 / 13, and iOS 15.6 - 16.1.1. So likely this isn't related to a specific OS or device.   Any help on this issue will be greatly appreciated! Thank you! 

I have made a custom action that makes a GET request to one of our services. The form looks like this when filled in: However when providing test values, spaces are (imo incorrectly) mapped to +-signs. For example when i enter: I can see the request at my service is coming in with a value like "Collegekaart+&+gebouwen". Even when i provide the parameter as an URL-encoded value it does not work.Could someone help me?  Thank you in advance.

Would be great to develop some apps for this feature 🤙

Is there a way of knowing which scope exactly should be ticked if we want to list data attributes and custom objects for a user account?

With the API or from the UI, I can create custom data attributes. These attributes can have one of string, integer, float, boolean, or date values. However, I need to store a list of values in a field.  For example, a user (contact) can be in many teams at once in our system. But with the above model, I can only have one team at a time.  What are the possible ways to implement the above functionality with the API/SDK? Should I use tags, or something else? Thanks in advance.

If I wanted to have the intercom aligned to my service environment (Prod, Stage, Dev, QA ..) can I have multiple instances because I want to keep the user data separate is there a way to keep the content(checklist, template ..) replicated from one instance to another

I don't like the way emails are formatted when we respond back to our customers. My email signature is messed up, and the formatting is all wrong. Can we customize this?

I would like to get latest conversation , people name for set of company id's I have offline.Is it possible to do by retriving conversations of a particular company as a first step​. Then retrieve people name from it

Let's say we have a financial services platform (as an example, we don't). Let's say that platform uses Intercom and let's say our company wants to generate a message to all of our users when a certain event occurs. That's the broad use case. An example would be ABC stock just hit $100/share.  This "outside" event occurs, and maybe a notification is sent outside of intercom (via email, or other ways). Is it possible for intercom to "listen" for this outside event, and when it is heard, to take action by generating an in-app message to the end user via messenger? Essentially, an event happens on platform A (stock hits $100 and triggers a message) and we want users of platform B (intercom) to receive a message about it in their messenger inbox.

Hi,My colleague asked me (amongst other things) for a programmatic export of "email opens" from Intercom, on an individual contact level.What would be the best way to accomplish this?I've looked into the API endpoints, but the "messages" endpoint has no documentation and other endpoints aren't very suited for 'bulk' exports. I've also looked into the 'export' endpoint, which allows me to do a bulk export, BUT only emails sent within the selected time window are included in the 'receipts', and if a user opened/clicked after the time window this is not in the report, and the time window is limited to 90 days.The combination of this makes it very hard to export a complete overview of (for example) email opens on an individual level. I hope there's a good solution that suits our needs.Kind regards

Hi! I'm trying to retrieve all the messages from all the conversations (not only a snippet) within a specific time-frame but I can't seem to find that option in the doc's. Does anyone know what is the best way to do that? Thanks!

What's the difference between Overlaid and Embedded in my Tooltips?

Will I get an email notification when my Ticket state changes?

Hi, we are using 'Retrieve a Conversation' for getting full info about conversation. It's a huge load of requests for us, as 'List all conversations' doesn't have 'conversation_part' array. Is there more effective way to get same info in less requests?

is there a way to rotate "Identity verification secret"? I was looking through the docs but haven't found anything.

In the old intercom version we used to have the hotkey (⌘+k) to add links to custom text. In the new Intercom version this is used for general shortcuts. Is there a new hotkey for linking in the new Intercom? 

I noticed that the Intercom update user API creates a new user whenever I call the `user update` with a non-existing user. And this is a behavior I do not want.​I found a workaround on the server side. Using the intercom-client Node library, I first try to fetch the user with the external id using the `users.find` endpoint. And if the user is found, I only then update the user.​However, on the client side, I am using the Intercom JavaScript API, and it seems that I cannot go with the same approach above as there is no `get user` option. So, what would be a good solution to only update the existing users and not create new ones on the client side? 👀

I am experiencing an error when I generate my ipa and open my app on my physical device.In ios case the app closes automatically on android it works fine. I have generated my ipa before intercom and it works perfectly until I integrate the sdk, then ios crashes I have followed the documentation to the letter and also tried making the manual link.Also I disabled  Bitcode because when I was getting the archive the error message recommended to put in NO  Maybe I need an extra step in the ios configuration? Packages:I included some libraries that I am using in my project and they are using native code"@intercom/intercom-react-native" : 4.0.1"react": "18.1.0""react-native": "0.70.5""@react-native-community/geolocation": "^3.0.4""react-native-permissions": "^3.6.1""react-native-reanimated": "^2.12.0""@react-navigation/native": "^6.0.13""react-native-in-app-re

We are unable to view unread messages on the intercom mobile SDK, and the loading spinner just keeps spinning. We have implemented the Intercom mobile SDK, version 7.6.1, but we are still unable to view the unread messages. This works perfectly fine in our Test workspace, and the issue is limited to the main/production workspace. Once I go in and manually read messages on the web interface, they then appear on the mobile SDK.

After installing the mobile SDK to the IOS app, whenever we post a mobile carousel to the app, the external link on the C2A button doesn't work, it only closes the pop-up. Any ideas what can cause this?

We just upgraded from v1.0.1 to v4.0.1 and are getting some errors thrown in production.So far we've only rolled out our iOS release, so that's all the errors we're getting atm.await Intercom.loginUserWithUserAttributes(userProfile)Is throwingError: ERROR - [HTTP 429] - Request failed: client error (429)This is happening for a small, but non trivial, amount of our users.I can't find anything useful in the docs about this error or what might be contributing to it. So far it's limited to iOS v16+, but that might just be coincidence due to the larger % of users on the latest iOS version.

We've added userId to login attributes and also tested this in the examples app always error 409.

Hi all. We are trying to enable the integration with OKTA (firstly for SSO, secondly for SCIM provisioning). The problem we are facing is due to the fact that we have enabled a TEST workspace (separate workspace ID, separate url -> separate app in OKTA). The issue is the following:* If we enable SSO in OKTA only for the primary (production) workspace - the users will be authenticated when going to this workspace. But once they switch to the [TEST] one - they are being redirected to a login page where the are requested to login with their local user/pass (as OKTA cannot authenticate them).  COMPLICATIONS:1. If we create a second app in OKTA for the TEST workspace - the authentication will most probably work, but we will be facing other problems on OKTA side (having to administer 2 apps, 2 set of user groups and respectively - having to add/remove people from both apps).While at the same time the user base on Intercom is one for the both workspaces (the primary and the TEST one) and t

I'd like to show Mobile carousel to anyone who downloads and uses your app for the first time. (like onboarding screen - but only one time). And I followed this one to add mobile carousel in my app.And i can trigger mobile Carousel from button click action. However what i'd like to get is to trigger automatically and immediately after user launch very first time. But seems it's not working. I not sure did i miss something or something wrong with my configuration. Please help to suggest to archive this. Thanks.