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2182 Topics
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Murali KNew Participant
asked in Apps & Integrations
How to block outbound webhooks if conversation did not originate from our application?

Our webhooks is receiving requests from any conversation that originates from anywhere, even outside our messaging app. Our application keeps getting requests that we don't want. Is there a way to configure this to only get hits based on a particular service? To clarify, we have a messaging application that talks to agents on Intercom. Turns out, even if agents on Intercom are talking to users that do not originate from our app, we get pinged. We just want to isolate the webhook to only receive messages to our application.

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Eric Fitz
Employee
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Dheeraj N11New Participant
asked in Mobile SDKs
Does the Intercom mobile SDK log recent page views?

I have integrated the intercom SDK in one of my android app and am also able to log Events to the Intercom console, But facing an issue that Intercom SDK not logging the Recent page views on the Intercom console.What change needs to do?

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Eric Fitz
Employee
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Preston HNew Participant
asked in API & Webhooks
Is there an on ready callback for the Javascript API

Looking to call a function only when the Intercom ( window.Intercom ) object is made available.

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PiaConnector
asked in Apps & Integrations
How to ensure customer 360-view when working with Intercom & Zendesk?

Hi!​We have a situation where we are working with both, Zendesk & Intercom. Not ideal, I know, but that´s the way we have to roll at least for a little while 😅 We are using Intercom integration to move certain tickets to Zendesk. However, we have situations where customer tickets come directly to Zendesk (some e-mails). We have been using Zendesk-Intercom integration and it can identify Intercom conversations from Intercom users. However, we use Intercom chat to chat also with leads (emails collected always) but we would need Zendesk to identify those conversations (from the same email address) and show in Zendesk if the customer has previous conversations in Intercom. Have anyone came up with some solution or workaround for this kind of situation? Any ideas on how this kind of 360 view could be arranged? Thanks so much in advance 🙏

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Roy
Top Expert ✨
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Edward ZNew Participant
posted in Reporting
Can I get a report of the number of customers?

So I can only find a report on the number of conversations. However, one customer can open multiple conversations. Where do I find the number of customers?

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Eric Fitz
Employee
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DevonNew Participant
asked in Reporting
How does your team use conversation attributes and conversation tags?

Our team currently has about 10 product areas as conversation attributes, and then a larger pool (50+) of more specific conversation tags. Do any of your teams use conversation attributes and conversation tags in conjunction with each other, and if so, how do you do it?

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Roy
Top Expert ✨
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Ricardo RNew Participant
asked in Settings, Security & Permissions
As an admin, how do I change or update the email address of a teammate?

As an admin, how do I change or update the email address of a teammate?

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Roy
Top Expert ✨
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User1062New Participant
asked in Apps & Integrations
Questions about redirection URL for apps installed from Intercom App Store.

Hi team, I was wondering if the documentation on redirection here is up to date? Here are the videos my team made on this topic.pt1. https://www.loom.com/share/0b4c6afc4e594be4b93081882ba2b9eapt2. https://www.loom.com/share/e730ddd7dcf34c1fa163c191e15af4bb Based on the documentation it said that we should use https://app.intercom.com/appstore/redirect?install_success=true and https://app.intercom.com/appstore/redirect?error_message=<your error message> for the successful and failed installation respectively. But from our testing, those 2 URLs will redirect our users back to Intercom's inbox page not our App modal on the App Store, and there's no error nor success message on either case. We, however, found out that if we use the following URL which isn't documented https://app.intercom.com/a/apps/g9guvxdz/appstore?app_package_code=simplesat-qhib&error_message=<error message here>&install_success=false it does work and bring users to our app modal open on

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Eric Fitz
Employee
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User1177New Participant
posted in Reporting
How do other people report on company level information on support conversations?

Support is our primary Intercom use case. In custom reporting, i can segment conversation reporting at the user level, but not at the company level. For those that use Intercom for support, how do you answer questions like: How many conversations did X company raise last month?How many conversations were raised by companies with X value in a custom company object Querying the data via PowerBI is fine (but significant effort), and i want this information available to team leads and support agents. Any ideas?

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Eric Fitz
Employee
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Manoj R11New Participant
posted in Apps & Integrations
Why is my sheet crashing?

We are building an app that uses a Sheet to render our UI page inside intercom messenger. When we load, it crashes the messenger without any warning. We have added script at the proper location but it still doesn't seem to be working.

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Eric Fitz
Employee
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Asaf SNew Participant
asked in API & Webhooks
Are conversation attributes exposed to webhooks?

Is there a way to get the priority field in conversation objects from webhooks? I could not find a topic for it in the list nor do I get the field as a 'by the way' from any of the other webhooks.

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Roy
Top Expert ✨
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Jonny PNew Participant
asked in API & Webhooks
Is there a way to filter retrieved `articles` by searchTerm?

 So far all I can see is `sort & pagination` (search) applies to `contacts` only - but the ability to search articles is what I am looking for - is there a way we can feed in the help centre search results into our apps search results page?  Thank you

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Roy
Top Expert ✨
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Manoj R11New Participant
asked in Apps & Integrations
For integration with our APP, need clarification on Admin model - ID Field

https://developers.intercom.com/intercom-api-reference/reference#admin-model/p> For example, admin@xyz.com indivdiual is part of two or more intercom accounts helping more than one company. For that person, id field of the admin model - will it be different for each intercom accounts?

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AmandineNew Participant
asked in Apps & Integrations
Can I change the language of the "Get A Demo" app to French?

Bonjour, Je souhaite changer la langue de l'application "Démo". Je souhaite que le texte "Get a demo - and - Add your details so we can get in touch" soit traduit en Français. Comment faire s'il vous plait ? Merci d'avance ---------------------

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User831New Participant
posted in Mobile SDKs
Links to articles on the post buttons do not open (iOS)

If I get the post on the iOS device the button with links to a published article doesn't openDomain of such links is https://intercom.help//p> In the logs there are records:[Intercom] Checking universal link : [(null)][Intercom] INFO - cannot open URL: (null) Links with other domains and these links sent to as chat messages open successfully 

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Eric Fitz
Employee
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User627Active User
asked in Apps & Integrations
what is the Install URL?

I have been stuck for a few months. what's wrong with my installation url?​

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Chris C13Connector
asked in Apps & Integrations
How do I make interactive components in the app?

Use Case:We would like to migrate our Product Registration to the Messenger and I am building a Custom Bot which would include a piece of an app which pulls in information from a REST endpoint. However, the app would include two dropdowns which need to be interactive. The first is a product type which would then display a set list in the next dropdown related to this first dropdown.  Does this need to be a live canvas in order to work properly, or do I just need to head another route for this?  There are not good examples anywhere for how to use live canvas or what needs to be present in it, other than implementation.  Thoughts?

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User95New Participant
asked in Apps & Integrations
I'm based in Vietnam, why am I having issues connecting Intercom & Segment?

Use Intercom as the destination with Segment. Test connect between Segment and Intercom successfully Test send data manually from Segment to Intercom successfully Test send data automatically from Segment to Intercom successfully in other region (from Ireland) But Intercom not receive data automatically from Segment in VietNam region

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Eric Fitz
Employee
Milan
Top Expert ✨
MilanTop Expert
asked in Apps & Integrations
Any appsflyer.com + Intercom experience to share?

Hey all, just wondering if anyone had any experience integrating appsflyer.com with Intercom. I see it is not supported out of the box but can be done with 3rd party services.

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Milan
Top Expert ✨
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User1140Active User
asked in Apps & Integrations
"Last seen" from Whatsapp / Zoom / Spreadsheet?

I want to be able to detect users who have been on a zoom call (not webinar), or contacted my team in a Whatsapp group. I don't see a way to do it via natural integrations, and it doesn't look like the API's support it, or that I can even add an Intercom javascript event for this. But I'm still wondering if there's something I'm missing that might work. One of the ideas I have is a manual upload of a CSV file - is that possible?  And if so - is there a way to tell Intercom to detect users by their phone numbers (for whatsapp where there's no email)?  Is there a way to make sure it will detect even if the phone # format is not exactly the same (i.e. with/without country code, w/o hyphens etc)? 

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Eric Fitz
Employee
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Cory BActive User
asked in Apps & Integrations
How do I configure an app listing's settings page?

Hello. Where do we edit the settings that show up in an app listing after it has been installed? We've finished and submitted our app, but we've been told we're required to have users install through the app listing. We're confused about what to do next. Can you please link me to the right place?  Examples of settings pages for other apps: 

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Derek PNew Participant
asked in API & Webhooks
What is the difference between users and contacts when using the Stitchdata integration?

When using the Stitchdata integration, what is the difference between the 'Users' and 'Contacts' table? In addition, I'm seeing multiple records created for a single email in the 'Users' and 'Contacts' table. What would cause this to happen? My company is currently using the Stitchdata integration (https://www.stitchdata.com/docs/integrations/saas/intercom) for replicating Intercom data into our warehouse. In the schema, a table titled 'Users' and another titled 'Contacts' exist. What is the difference between these two tables? Also, I see the SAME email being located in both tables. Why is that? Another issue is that, if we are looking at the 'Contacts' table and 'Users' table alone, we see 4-5 records attributed to the same email. Why would this happen?

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JerryNew Participant
posted in Mobile SDKs
Hi,

Hi, As new user, not sure how Intercom receives bug reports. Thread in Forum was raised, and @eric f11​ responded. There was no ticket number or other tracking. Bug is as of release of sdk 10.1, the dependencies are not included in build, so react-native (1.0.3) fails. The build.gradle uses 10.+ as the version, so 1.0.3 automatically picks up 10.1. We _really_ don't want to commit a fixed node_module, add a script or other workaround for CI/CD since the fix is soooooo easy. Is Intercom planning. a 1.0.4 or 10.1.1 to help us out? 

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User68New Participant
asked in API & Webhooks
Why am I getting a 404 error for this API call?

According to https://developers.intercom.com/building-apps/docs/get-started-developing-on-intercom/u>I have registered in the developer hub.Next I created a developer workspace and created an application. In the application I have ACCESS TOKEN.I am trying to make a simple API request according to https://developers.intercom.com/building-apps/docs/make-an-api-call /u> I send in the console where INTERCOM_ACCESS_TOKEN is Access token on page Authentication in my app in developer-hubI expect to get 200 but get 404. What am I doing wrong?

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UnoNew Participant
asked in Intercom Community
What's your response time and how many employees do you have in your customer support team?

Hi fellow intercom users!I'm trying to find out how big our customer support should be for our growing business. It would be much appreciated if you could answer these questions:Number of FTEs in customer supportAverage response timeOperating hoursWhat industry you are inApproximately how many customers/users you have Thanks!Uno from Steven

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Roy
Top Expert ✨
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