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2186 Topics
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Rob H13New Participant
asked in Intercom Community
Does anyone have any success in chatting to customers in China? Is there anything in particular you needed to configure or set up to deal with getting through the "Great wall" - any advice welcome

We have had very mixed results mainly with customers managing to start a conversation from within China (not via VPN) over 5G or Wifi but I got not conversation or notification my end (NZ) We also have loakise installed and got chat tranlsated so I assuem other customers may have customers in China too

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Roy
Top Expert ✨
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User528New Participant
asked in Mobile SDKs
Xcode 12.3 RC compile issue with Intercom.framework

We've been using Intercom.framework in our iOS app for some time without issues. However we're upgrading to the Xcode 12.3 Release Candidate and have encountered a new error which fails our build: Building for iOS Simulator, but the linked and embedded framework 'Intercom.framework' was built for iOS + iOS Simulator. It appears that this latest version of Xcode is validating the original framework binary and well before "strip-frameworks.sh" is called.The error goes away if we manually remove the unneeded architectures from the source fat binary, but getting this right for all build flavours is going to be quite tricky. Are there any known or recommended workarounds? Is there a plan to update Intercom to using .xcframework as that would help this area too?

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MiraNew Participant
asked in Apps & Integrations
How to automatically send the whole intercom conversation to Gmail?

We need to automatically send some conversations from the Custom bot to Gmail. We have set it up via trigger. Whenever the client chooses the specific option for a custom bot, we ask him the details, and then we are closing the conversation and assigning the tag.  As a next step, we have set up in Zapier, that whenever this tag is applied, we send the email to Gmail. The problem is that not the whole conversation is being pulled, in the body field only the very first line of the conversation is being pulled. How to make it to pull the whole content of the conversation?

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rajabdeenActive User
asked in Apps & Integrations
Can I create a Settings page for my app? (Canvas Kit)

In app store page, we can see setting tab. where to configure these components ?

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Anonymous
posted in Intercom Community
forum.intercom.com

Fix-It Friday! Your regular host-with-the-most @Eric is taking a well earned break so today it’s my turn to highlight a few unanswered questions from this week. Here’s your chance to help out your fellow Connectors and earn some points in the process! Can we have dedicated Custom Domains for the Help Center to help multi-brand support?When does a user or lead become 'active'?https://forum.intercom.com/s/question/0D52G00004gQOUdSAO/images-in-emails-are-not-loading"alt="http://Why are images in my emails not loading? Happy fixing!

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Anonymous
posted in Mobile SDKs
Your chance to be featured in our Mobile Carousels blog post!

Your chance to be featured in our Mobile Carousels blog post!  Hey Connectors, Beth here from the Intercom content team 👋 We're currently working on a blog post about our Mobile Carousels feature and would love to include some examples of carousels you've been creating, along with the results you've seen since launching them.  We'll be picking a couple of examples to feature in the post, so if you have a Mobile Carousels success story you'd like to share with us, let us know 🙌  @Success Stories​ 

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Robert S12New Participant
asked in API & Webhooks
Unable to create note- getting 404 error

Hi, I've mostly managed to navigate the Intercom API without issues. However, I'm struggling to create a note. (I'm using Python, but can replicate the issue with curl.) curl https://api.intercom.io/contacts/5f908d5b37fbb4bceed4c97a/note-X POST -H 'Authorization:Bearer *snip*' -H 'Accept:application/json' -d  { "body": "Shiny", "admin_id": "*snip*"} And I get a 404. Basically, https://api.intercom.io/contacts/lt;intercomid>/note doesn't seem to exist. If I change the URL to https://api.intercom.io/contacts/lt;intercomid>/notes then I get a different error - 400, "Body can't be nil" I am on the latest version (2.3) of the API. Can anyone help please? ThanksRobert

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Suzanne BNew Participant
asked in Apps & Integrations
Why do I get an error message when trying to manually create a lead through the Salesforce app?

Hi Team, We are trying to create leads manually for those we know the name and Email in Salesforce. When in closed conversations we are clicking on the button 'Create Lead' under Salesforce in the Intercom chats. we get error.

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Roy
Top Expert ✨
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rajabdeenActive User
asked in API & Webhooks
How to get current workspace name?

we can get workspace_id from request body. where we can get the wokspace name? any API available?

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UgoConnector
asked in Settings, Security & Permissions
Why does Intercom handle former employees stats so poorly?

It bugs me enormously why we can't just have employee@wherever.com (deactivated) instead of having them disappear once and for all on Intercom. I can't retrieve my Support team's stats correctly from last month because I removed someone who left the company. Intercom's answer was to change their email and password and leave it there, paying their seat monthly to have access to their information.Does this make any sense to anyone?

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Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
Fix-It Friday!

Fix-It Friday! Happy Friday, Connectors! Once again, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Can you help these Connectors resolve their issues? Is there a way to keep a teammate assigned when changing inboxes?Why does Intercom handle former employees stats so poorly?How can I set up a series after a user has received a set of product tours? Happy fixing!

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Eric Fitz
Employee
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Tanay SNew Participant
asked in API & Webhooks
I am trying to integrate contcats api in our website.For that we are using the api provided by intercom.But for fetching auth token there is param named "Code" which is missing even we are not able to find it's definition or identity what it is.

Api -https://api.intercom.io/auth/eagle/token Params- {"code":"", "client_id": "d0d273fc-d43c-4c2f-b4c9-1e22e43bcb01","client_secret":(VALUE HIDDEN)}in this api "code" what we need to pass in this param,

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PrzemyslawNew Participant
asked in Mobile SDKs
Hi! Our customers reporting a new topic issue on Cordova intercom plugins + some crashes.

We have logged a couple of crashes on our app related to the intercom Cordova plugin, also some of our app users reported creating new topic. 1) One of the issue is when the user (iPhone 8, iOS 14.2) sending a message in a new conversation... the application crashes. The message has been sent but the app crashed. Check the example below (check video). Plugin version (cordova-plugin-intercom": "9.3.0") 2) Couple other crashes related to intercomSDK can be related to this issue. We have updated last time our cordova-plugin-intercom from Version ^8.0.0 to Version 9.3.0  Cordova iOS v5.1.1cordova-plugin-intercom Version [2.3.20200628] -> ^8.0.0 cordova-plugin-intercom Version [2.3.20201124] -> 9.3.0 Platform affected: only iOS

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Fivetran D11New Participant
asked in API & Webhooks
Intercom API failing when requesting contacts updated between a specified interval

The connector is failing on the following request:'https://api.intercom.io/contacts/5c0549cebebd285b4fa5426f/tags#39; {"type":"error.list","request_id":"001icr5rttiaof24lkkg","errors":[{"code":"not_found","message":"User Not Found"}]}% We make the following API request to get the contacts updated between a specified interval curl -X POST --data '{"query":{"operator":"AND","value":[{"field":"updated_at","operator":">","value":1591488000},{"field":"updated_at","operator":"<","value":1594080000}]},"pagination":{"per_page":150,"starting_after":"WzE1ODUyNDgzOTAwMDAsIjVlNzg4MzdhMGE3MWI4MmRiZTU0MjMzZSIsMTld"}}' -H 'Authorization: Bearer XXXXX' -H 'Accept: application/json' -H 'Intercom-Vers

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Roy
Top Expert ✨
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User333New Participant
asked in Settings, Security & Permissions
Why did office hours turn off?

Hi, have a few gremlins and need to know if due to updates either intercom or we made - however, noticed this morning when I went in the our office hours had been turned off in messenger? Could this be a result of updates or other users having a fiddle??

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Eric Fitz
Employee
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elizabethNew Participant
posted in Apps & Integrations
How do I disable an email integration that is sending emails from my email account? I need to disable it asap

How do I disable an email integration that is sending emails from my email account? I need to disable it asap

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Eric Fitz
Employee
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elizabethNew Participant
asked in Settings, Security & Permissions
How do I disable the integration with my email account?

I need to disable the integration with my email account, as my transactional emails are now being sent FROM intercom, which I don't want

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Roy
Top Expert ✨
Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
Fix-It Friday!

Fix-It Friday! Happy Friday, Connectors! Once again, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Can you help these Connectors resolve their issues? I'd like to know why my Series can't be triggered multiple times? (e.g. for testing)I'd like to know why the Messages (Events/Steps) in my Series don't trigger each other?Scratching My Head! Using Salesforce and Intercom for Opportunities: Best Practices or Workflow Examples?I'd like to know why I can't create an "infinite loop"? (which in my case isn't an infinite loop)How can I send my newsletter from a specific address without inviting another teammate?How can I identify a "user" if our website does not have a signup option?How to create "custom user"? Happy fixing!

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Roy
Top Expert ✨
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VakulaNew Participant
asked in Intercom Community
What it means when I get an error message on product tour saying there are some missing selectors

What it means when I get an error message on product tour saying there are some missing selectors

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Kevin Bendixen
Top Expert ✨
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ZevNew Participant
asked in API & Webhooks
Help with Canvas Kit

I'm a newbie, with limited Python knowledge. I built a Canvas Kit, connected to Zapier and SFDC, but not sure how to deploy it live for my team and workspace. Can someone help me? Thanks!

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MishaActive User
asked in API & Webhooks
[Webhooks] User in 'user.tag.created' only have old tags after adding a bunch of new ones

Hello, it's me again with the new question about API and webhooks explicitly. I've noticed strange behavior with 'user.tag.created':When you add only one tag at a time - you get user with this tag in tags field. But when I add a bunch of them user doesn't seem to include new ones in 'tags' field.  Below in my payload you can see that created tag (id: 4783953) is not present in user's tags.I want to know is it expected behavior or no? Thanks in advance Here you can see body of my notification: "body": { "type": "notification_event", "app_id": "ep13p0k7", "data": { "type": "notification_event_data", "item": { "type": "user_tag", "user": { "type": "user", "id": "5f8ffb5d6ed4af944328b4dc", "anonymous": false, "email": "lars@mail.com", "name": "Lars Quincy&q

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Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
Hey Connectors!

Hey Connectors! Just to let you all know that I've blocked a user - Lime Plane 806 - because they were blocked as spam in our own instance of Intercom. Let me know if you have any questions!

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Eric Fitz
Employee
Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
Hey Connectors!

Hey Connectors! Just to let you all know that a user was auto-blocked - Turquoise Bear 403 - for posting spammy content in the community. They were clearly not using it for the spirit in which it was intended! They're also our first user who was auto-blocked for hitting our rate limit 😅

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Eric Fitz
Employee
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AnkeNew Participant
asked in Apps & Integrations
What are your recommendations for form apps?

We are looking to integrate a form application for e.g. Bug Report and CSAT.. What are your experiences? Any recommendations? We are currently looking at NativeApps and DataScope

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Super User ✨
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Lauren D11New Participant
asked in API & Webhooks
How can I get sending stats on outbound messages I've sent through the API?

I was wondering where the best spot would be to find stats on outbound messages sent via API calls. The info I am looking for is just how many messages are sent out this way per month.

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Roy
Top Expert ✨
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