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My customers and I are experiencing issues where the messenger cannot be hidden after it is opened. Clicking the messenger button in the bottom right corner just opens another instance on top of the existing one. When the new instance is opened on top of the old one the collapse arrow appears over top the messenger. Clicking the collapse arrow closes the second instance but there is no way to close the first instance of the Messenger. There is no X or collapse button. It is functional, just cannot be closed.

I need a hyperlink that can direct to the platform page with the chat open. It's possible?

I have created a custom object and custom action following the articles. I am storing the custom action's API response to my custom object and populating that inside my custom bot. But, from the Custom bot all the attributes of the custom object are showing null. Also there are no logs getting shown on the custom action. I have many:1 and 1:many relation set as suggested in the article to my object:people and object:conversation . Can someone help me with this?

I'm using zapier to create an event with some metadata. For example, the event is "Project completed" and the meta is "Project name".​I'm using this event to start a series that will constantly sendo e-mails and posts to the user.​What a want to do is to use the metadata "Project name" in an e-mail's body but it doesn't show up. ​Any ideas?

I do not want my full name to be displayed there.

I have a bot that we're using to pretty much just tag users as a way to opt-in to future communication. Every time the user opts-in, it saves that "yes" as a conversation, which we then have to delete. The bot is doing all the work of tagging the customer, so saving that conversation is just extra work.  Any suggestions on how to prevent that? I'm pretty new to intercom :)

My trial period is over and I was not still able to assess if the feature is working. I followed all the tips: I wrote the articles with specific key words and pushed manually the article to visitors.  

mapping:I'm trying to add intercom as a destination from Segment, to send data about users signing up. My goal is to use "Sign up" events as a trigger for sending outbound emails in Intercom. In Segment, I've added Intercom Cloud Mode (Actions) as the destination.  This is the error I'm getting when sending a test event (response from Intercom Cloud Mode):{"type":"error.list","request_id":"0004a9f3p9cnvnicnu0g","errors":[{"code":"not_found","message":"User Not Found"}]} this is the test event:{ "channel": "server", "context": { "library": { "name": "analytics-java", "version": "3.3.1" } }, "integrations": {}, "messageId": "4b5e747e-4df9-42f9-a8a6-eb890815b8cc", "originalTimestamp": "2022-12-01T18:27:52.103Z", "projectId": "3nsx

We got a crash at the method `cellForRowAt` of the class `HelpCenterSearchViewController`with Intercom 10.4.0.I did not find any explicit fix relative to this crash in the latest versions released.Can you help me on that ?Thanks!

What would cause a routine outbound newsletter to start going into the Spam folder overnight when it has previously been going to their inbox folders without any issues? FYI. No major changes were made to the configuration as it is based on a template

I realize this is highly contextual and depends on a host of factors, but I'm wondering if there are some rough benchmarks against which I might compare our Help Center's SSRR. Is there an industry standard, e.g., or a number that Intercom uses internally to give customers a target to aim for? At Lessonly by Seismic, we've achieved a SSRR of roughly 87% YTD, which seems very good to me! But again, I have no basis for comparison.

Whats bizarre is that a lot of emails ARE sending and we haven't been able to detect a pattern.

Is it possible to resize images in the knowledge base articles?

Our template is:  Hi {person}, {Person} has finished {action} {deliverable} for {job name}.Cheers, {Author name) This works most of the time. But sometimes the grammar doesn't work. Like this:  Hi Dave, I has finished reviewing script for MAK001.Cheers, Paul Ideally it would read "I have finished reviewing a script" Any ideas how you make the templated message flexible enough to always make sense?!

This would help us assess the context the user is in when asking the question. App context is not enough. It seems like a bad work around to add these values as the conversation has already been initiated (ref. the endpoint where you already have a conversation id).

Our income Account is linked with our customer built user tracking program and when a customer reaches out to us using contact info we have on file it will group all that information into a single thread. However if that customer calls or emails us using contact info NOT on file it starts a new thread. I have two specific questions. 1) Is there a proactive way that we could automatically catch that the same person has reached out on different email. maybe a way to track the IP address of the computer they are using. 2) in cases where someone reached out using a different phone number can we attach or combine two different threads? As a customer service team it is getting confusing when we have to track the same issue over multiple different threads.

Can somebody look into our account or give us a direct email to talk to somebody in sales as we definitely don't want to cancel our account as it's becoming critical.

I saw import history but I don't see any columns that provide uploader name. Do we have way to know? https://www.intercom.com/help/en/articles/177-import-your-user-data-into-intercom#:~:text=Events%20API.-See%20your%20Data%20Import%20History,-You%20can%20see

Tours on the single-page web application do not work on tours unless it's the 'dashboard.' I can get the live tour to work one time per day, but not more than that even though I have it set to unlimited times per day.   

I am trying to merge the lead and user having the same mail-id, I don't want the user to log in to the site as it will not serve any purpose, we are using a mobile app for that part. However, the issue I am running into is as soon as I call the API to merge the lead and the user, the service user (on the website - lead) is not able to chat or send any messages, is there any way to continue talking even after merging them? Is there any way to achieve this without losing the ability to chat after the merge?

I would like to add an image carousel to my articles. Is this currently possible? Do we have articles on all of the media functionalities we can add into articles?

I want to have a series of micro-videos to demonstrate short processes, multiple per article.

Hiya, I'm trying to set up auto follow-up to unresponsive conversations, and when I felt that it's all done, I hit a brick wall. Created custom actionCreate inbox rulesAutomation workingNow the issue that I have is that the system sends out auto follow-up messages as per the rules at any time in the journey (ours takes 12 hours), and that means that customers can receive a notification/email from us at 2AM in the morning to let them know they've been responsive. I am trying to figure out a way to trigger the rule during office hours only (which I can do via inbox rules), but also re-trigger the rule when the office re-opens, so it applies the auto follow-up again to conversations due to receive a reply. Has anyone tried anything similar and can support? Hope it makes sense. Cheers

I need the bot to capture this message, from Whatsapp, from the customer's response and assign it as a variable so that I can use it in an API

Our custom bot splits the path in a couple spots when getting and verifying the customer's information. Is there a way to reconnect the two paths back into a single path without the use of reply buttons or something that gives me an arrow? See image, where we've asked the potential customer whether or not they have an e-mail address. Once we get that info (or learn that they do not have an email address), I'd like them to go back into the same path. The red lines are what I'd like to accomplish. Thanks!