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Can my users not access articles? They are part of the audience, but cannot view the articles when they click on the link?  Do they have to login somewhere to view the articles? How does intercom know who they are unless they login?

I'm in messenger settings trying Current Page URL does not contain "theurl.com" but the messenger continues to show up.

Hi all. We are trying to enable the integration with OKTA (firstly for SSO, secondly for SCIM provisioning). The problem we are facing is due to the fact that we have enabled a TEST workspace (separate workspace ID, separate url -> separate app in OKTA). The issue is the following:* If we enable SSO in OKTA only for the primary (production) workspace - the users will be authenticated when going to this workspace. But once they switch to the [TEST] one - they are being redirected to a login page where the are requested to login with their local user/pass (as OKTA cannot authenticate them).  COMPLICATIONS:1. If we create a second app in OKTA for the TEST workspace - the authentication will most probably work, but we will be facing other problems on OKTA side (having to administer 2 apps, 2 set of user groups and respectively - having to add/remove people from both apps).While at the same time the user base on Intercom is one for the both workspaces (the primary and the TEST one) and t

I'd like to show Mobile carousel to anyone who downloads and uses your app for the first time. (like onboarding screen - but only one time). And I followed this one to add mobile carousel in my app.And i can trigger mobile Carousel from button click action. However what i'd like to get is to trigger automatically and immediately after user launch very first time. But seems it's not working. I not sure did i miss something or something wrong with my configuration. Please help to suggest to archive this. Thanks. 

I have a couple of feature requests. First one is a small one but a small UI change each of my teammates ran into. It would be nice to be in the Inbox and not have to be "stuck" in a chat, meaning you have to be viewing any active chats when in that window. There have been many times when me and my co-workers clicked the Close button on the chat thinking it would just close the window.Second, It would be nice to have an exact timestamp on the chat messages because anything over an hour just specifies the timestamp in hours or days which is not very helpful for reviewing chat times for certain purposes.

Being a multi tenant SaaS, we need to be able to ask the user for a piece of data, similar say to how the Google App asks for UA so that we can identify them at our handler. How can we specify/craft this settings form for our app? The docs don't seem to highlight this aspect. Thank you!

We want to do email capture on our blog, which I'm clear on how to do, but I'm not sure how to segment those leads (and ideally users) into a group to which we send a weekly or monthly newsletter. How is this currently modeled and are there any examples of someone doing this that I could refer to? The ideal outcome here is that we combine active users and leads collected on our blog into a segmented group so we can send a weekly newsletter.

Here are some screenshots of what I am doing. As you can see, the text that I want to pass from the bot to the operator is not working. Any ideas on how I can resolve this issue?Thank you,Dave

Can we create a report for companies that will churn? For example, if they have 10 active users and none of them are logging in, can I see that? Is it possible to create a report that shows companies that have users who have not viewed certain pages?

I would like to know how to launch the chat from a button when intercom isnt coded into the webplace but integrated with GTM.  The article linked below shows a Java Code and not how to launch custom launchers from buttons using GTM installed Intercom. See LINK: https://www.intercom.com/help/en/articles/2894-customize-the-intercom-messenger-technical Can anyone help me?

When building the last 4.0.0 release with "react-native": 0.70.5 we're getting this conflict about androidx.appcompat:appcompat:1.1.0. ` Could not determine the dependencies of task ':app:mergeReleaseNativeLibs'. Could not resolve all task dependencies for configuration ':app:releaseRuntimeClasspath'. Could not resolve androidx.appcompat:appcompat:1.1.0. Required by: project :app project :app > project :react-native-screens project :app > project :react-native-screens > com.google.android.material:material:1.6.1 > Cannot find a version of 'androidx.appcompat:appcompat' that satisfies the version constraints: Dependency path 'app:app:unspecified' --> 'androidx.appcompat:appcompat:1.1.0' Dependency path 'app:app:unspecified' --> 'com.facebook.react:react-native:0.70.5' (releaseVariantDefaultRuntimePublication) --> 'androidx.appcompat:appcompat:1.4.1' Dependency path 'app:app:unspecified

I would like to move an existing product tour to another work space inside Intercom. Is it possible?

Hello, I have the email address of someone and I'm looking for the company_id of the guy I can retrieve the contact easily, but in the output, I have an ID for his company like this : 63a023d904b20e0a05bb5720 It is the Intercom-defined id representing the company as described in the DOC. But I need help retrieving the company model based on this. And I need to get the company_id. How Can I get it?  Thanks

I set the segment who receives thisI created the postbut I still get an error I have URL contains 'dashboard' and they are on the page for 3 seconds and I can't get the tour to launch?

Hello, community. Is it possible to set up an article in which data in the spreadsheet will change dynamically? For example from MetaBase source or google spreadsheet

Hello guys. I hope you're all right. I created a basic flow for testing and specified my email to check the result, but the flow, even in live, does not run.I'm not sure if I did something wrong, but could someone please help me? Thanks in advance :D

We are using your API in our integration. We have been seeing the following error from your API:User not foundThis is happening when we send some events to a userId which is associated to a user before that event. What we want to know is that if this "gap" between both the calls (user created and event tracked) has some minimum requirement or they can be instantaneous. Please let us know if you need more clarifications.Thanks and regards

I am using an intercom API to create an inapp message(https://developers.intercom.com/intercom-api-reference/reference/create-a-message. I expect that user will receive a push notification once a message is created, but no one push comes to the device. But if I create a conversation from the same account from browser I receives a push on the device. What should I do to see a push on the device after creating a message through API?

The list has username, and amount listed. Can a process be used where by name of user to message, and the message to send be picked up from an excel sheet / google sheet?

Hi, everyone! I'm just getting started with Google Analytics <> Help Center. As such, I don't quite know what to do with all the data that's beginning to flow in. If you've been analyzing GA data, kindly share your insights with me. What have you discovered as a consequence of the integration? How has your article writing/publishing/organizing changed? In short, what are some best practices for making use of this data? I am, of course, aware of this how-to article, but I'd love to have some field reports for honest-to-goodness Intercom admins, especially those who've found this integration to be useful. Thanks in advance! 😊

Hello, I was just wondering if there's a way to download macro data from over 30 days ago and if so, how? I am trying to download the data from up to 6 months ago to compile some data for work and I can only do in the past 30 days.Thank you for any info

Messenger not closing! Our customers cannot close the messenger when they open it. It happens sometimes not always. We have reproduced the issue only 1 time. Did you face this issue? What can be the reason?    

Is there a way that with a customer-message the URL is sent of the page the user is on? With this URL we can track on which document the user currently is in our application (the URL serves us as a document-ID).

How do I design a Product Tour when my website has dynamic fields?

I want to send welcome​ emails to new users. I want use Amplitude event as a trigger to send the emails. I've set up an Amplitude <> Intercom data streaming via Amplitude's Destinations feature but I'm not sure what to do next. Can somebody who has done a similar setup please help me?