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We basically want to automate a certain support related banner messages to our CI/CD pipelines. For example when the new release is being build, we want to be able to programmatically set a banner message (from a list of templated banner messages) that the release is about to happen and once the release is finished and deployed, we want to be able to again programmatically via some api remove that earlier banner message. Thank you.

Hello! We are trying to set up push notifications for the iOS mobile app that we are building. We have performed all the steps described here:https://developers.intercom.com/installing-intercom/docs/ios-push-notifications/p> Our app requests user's permission to send push notifications, and we are able to see the correct "push notifications enabled" setting in Apple Settings, so we know that requesting permissions works.At the same time when I look at user profiles in Intercom, all users have "Enabled push messaging" property set to "Unknown", and so we are not able to send push notifications from Intercom. Has anyone experienced this issue before? Anything we are missing in the configuration? Thanks in advance!

I managed to have push notifications working in our Expo EAS app with `@intercom/intercom-react-native` library and `config-plugin-react-native-intercom`. They are working fine, but:when I answer a customer form Intercom chat dashboard the push notification subject is my Intercom user name and the body is only a couple of words that I wrote the message to customer. Can I customise the push notification to something like: subject - "Company Name:, body - "Hey, Company Name just sent you a message, please check it out" ?

Is it possible to @ mention a team or group of users to get notified instead of only one person?    

We would like to know the number of emails that customer sent on a day and we've responded to. How to easily track this?

This makes no sense, a week ago I set one of our mobile carousels to trigger every minute to help debug and test in our development environment, today when I try to do it an error says "a message can only be sent every hour".  Something is broken there.

I have a set of email IDs that I maintain in a Google sheet. When I trigger I want the value of last seen to be updated to a Google sheet? Is it possible?

Hi, we're currently using Bump by Userfeed but don't like it. It feels very manual as you need to click two buttons every time you want to automate a followup. We also never customize the template Bump by Userfeed offers. We only use it to follow up with a question like "when does this happen?" or "could you elaborate?" or "what version are you on?" etc. I think ideally we'd have a bot that detects/notices that we asked the user a question and reminds them to follow up after a few days. Any idea for what we should try to reduce manual work for automated followups?

Hey all,  What is the best way to set up series? Would it not be to create segments, and then use these segments in the 'entry rules' rather than always setting up the filters in 'entry rules'? I would like to understand what are the pros and cons of the above? i.e either setting up series by creating a segment before, and then using that segment as part of the entry rules, or to fill in the filters in entry rules each time a series is to be set up?  What are the implications of each in terms of reporting, data hygiene?  Any insights are much appreciated. Thank you!

I am getting above error while 'Rebuild' a project. AGPBI: {"kind":"error","text":"Can't determine type for tag '<macro name=\"m3_comp_bottom_app_bar_container_color\">?attr/colorSurface</macro>'","sources":[{"file":"/Users/brittognanaraj/.gradle/caches/transforms-3/bc32538fb0414547d4337593d1e2c55f/transfo

Good afternoon. Is it possible to add an executing code to the trigger that can check for the presence of installed software on the user's device?

Bit niche but I'm looking at disabling the email that gets sent to users when they are added to an existing conversation chain. I just want an email to trigger when a message is sent instead

I'd love to have the option of creating a similar forum than this one for our company! Is this something planned in your Roadmap? Speaking of Roadmap, do you have one to share with us? Thanks!

We do not want our article to be searchable on line by anyone. We only want to share them in the messenger.

Do i need to publish my app on intercom for API calls?

Anyone facing an issue while adding filters to Posts, Emails? Like the preview does not show numbers. Only after multiple refresh it shows.

Currently my company uses Intercom to message users around new features, re-engagement campaigns, onboarding and more. We've migrated what we can to Series, and we are utilizing the "last contacted" attribute wherever we can. Still a significant number of messages don't make sense as a series because they are one-off sends. We're still running into issues where users are receiving multiple messages when they log into our product, because there is no intrinsic priority order to the variety of messages that a user would fit the qualifications for, especially if they haven't visited in several days/weeks. So for example, if a user hasn't visited in 3 days, there may be messages from multiple series and one-off messages they would qualify to see upon landing in the product, and they all load near the same time.  Has anyone navigated this challenge before and found a way for all of these outbound methods to play nicely?  Recommendation from Intercom support was

I'm using the React Native Intercom SDK (versions below) and am getting the following build error: /DEV AppCenter-iphoneos/XCFrameworkIntermediates/Intercom/Intercom.framework/Intercom' does not contain bitcode. You must rebuild it with bitcode enabled (Xcode setting ENABLE_BITCODE), obtain an updated library from the vendor, or disable bitcode for this target. @intercom/intercom-react-native: 4.0.0react-native: 0.70.6Node: 14Xcode: 13 What can I do to solve this?

We are exploring the option of offering localized support to our customers. Ideally, we would allow customers to choose between three time zones for support such as U.S. Pacific, EMEA, or AEDT and only offer them support during the time they have chosen. We were planning on creating some type of attribute for this in Salesforce so we could easily identify which customers are part of each support offering. Where we seem to be struggling is the routing. We are currently thinking that we will need 4 separate inboxes/ teams (one for PT, one for EMEA, one for AEDT, and one for 24/5 support). As some of these times will overlap, our team is looking at having to watch multiple inboxes. We are also struggling to figure out how we would be able to continue to use auto-assignment as there is no way to turn off auto assignment for a particular inbox.  We want to ensure customers only receive support during the time offering they have chosen. Any best practices anyone can share around this?

Hello all,  I am wondering if Intercom allows us to have insights regarding deliverability (not sends)? And if this can be seen per domain? I am interested to see the IP health, and also the deliverability of the series that we have in place.  Any insights are much appreciated. Thank you! Regards 

I'd like to create a link that contains attributes from the user:  But when doing so, I cannot find the utm parameters in the attributes list:  I basically want to create a link like the followinghttps://sample.com?utm_medium=medium&utm_source=source&utm_campaign=campaign where the utm parameters are the ones which the user had before opening the conversation with the bot. If this is currently not possible through the intercom interface, would this be possible using custom scripts? I see this developer post on github that could be a solution, but dunno even how should I implement such script. ThanksGas  

how do i place the whatsapp button?

I don't believe I can create a rule to tag it by "message content" since the relevant lines are status updates within the ticket and not content sent in a message either to or from the user. The issue is that this creates untagged conversations which can skew our data.

In our first app launch, we need to ask for permission to send notifications. Even when granted, Intercom push notifications do not work for the app until the user relaunches the app. Using Intercom swift package 12.1.0Using automatic swizzle for enabling intercom push notification handlingHave enabled didRegisterForRemoteNotificationsWithDeviceToken in Application Delegate. Thanks for your help.