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I'm setting up a custom bot (button triggered) and want to end it with a content showcase. The bot is only available through a landing page which I'm only sharing with certain customers, and I only want to share the content showcase announcement with these customers. Is it possible to add the announcement to the bot without also adding it to messenger home for all users to see?

Hi there! Our team is creating a free account, in this service we don't want to give access to the online chat. The support for theses users will be only by e-mail.Is there a way to disable the chat for some users keeping the intercom logo on the screen? 👀

Currently, our teammates find they must re-set up certain areas of the Intercom whenever they use Intercom (this may be related to their seats being turned off and on each time). This is annoying for them because they need to reconfigure certain parts of the right-hand sidebar, like toggling the "Latest Conversations" box to display, and setting up the Customer Details box to display relevant fields. Is there a way to create a "Default View" so they don't need to reconfigure it every time?

Hi, We would like to send a message with a survey (similar to NPS) regularly every 3 months. The message and the survey will be always the same, so we can compare results and watch the trends. For every new round, we would like to check the rules and include new users.  I was not able to find the way to do this. Is there any option? Thank you.

We have pushed the data from Intercom into Stitch and into Looker. We are running into issues connecting the data together in Looker.   did reach out to Intercom and they do not have a Data Model they can share. We need to match the primary keys in Looker. Wondering if anyone has done this.

If we already have a floating action button (FAB) on our mobile app in the right-hand corner, what's the best way to integrate messenger? Can you design a custom button/messenger?

Customers sometimes reach out to the sales team directly (through a call/WhatsApp etc) to raise an issue. We want our sales team to be able to start a conversation with the Support team and add the customer to it.  What is the best way to support this?  

Iam using the golang package https://github.com/intercom/intercom-go/p>While iam trying to update my contact , getting error Error :400: invalid_document, either_email_or_user_id_present validation failedCode: ic := intercom.NewClient(token, "")      contact := intercom.Contact{         ID: "604720410292c92b2fbd598a",         UserID:          "420",         CustomAttributes: map[string]interface{}{"First Campaign Sent": "Yes boss"},      }      savedContact, err := ic.Contacts.Update(&contact)Please help me for update contact using golang

Hello, we are about to migrate our help desk to Intercom Articles. The current URL structure is: https://support.mycompany.com/hc/en-us/articles/id-articlet-title When I setup the Help Desk URL on Intercom, the result is: https://support.mycompany.com/en/articles/id-articlet-title Is it possible to keep the old URL? We have tons of links shared everywhere and are not willing to mess that up.  Thanks!

How can I generate a report of my active Teammates or active Admins w/o using API? I need a simple export of 3 columns 1. Teammate Email 2.Assigned Teams 3. Has Inbox Seat?

I'd love to create a unified header navigation experience across some of our web properties (HC, Academy, Community), so it feels more seamless for customers when moving between properties.

Hi everyone, we have 2 workspaces in intercom. A Salesforce app is connected to one of our workspace and I like to know if I can connect another workspace to the same Salesforce org.Is there any way I can have the second intercom workspace linked to the same salesforce environment? I could really use the help! Thanks a lot :)

Hello guys!Can you advice me with connecting gmail box to intercom?We want to redirect all emails from gmail to Intercom and appoint it on operator. Additionally, we want to have separator for messages. What will work the best for us?

Is there a limit to the number of list items you can add to an attribute list?

We use Intercom for chat & articles. Will a forum feature (like Interconnected) become available to us to purchase as well? (BTW - I did search, but couldn't find similar topics, so I apologize if this has been asked a gazillion times already). Paul

Why the operator does not send rating ask in all the conversations?This is happening everytime I close an importante chat conversation, and is getting me troubles with my indicators.Please i need support.

We have our product running for a couple years now. There's a lot of users. When we started with intercom there either wasn't any option for supporting push notifications or we just didn't find it enticing enough. Now we would like to enable push notifications in intercom. We have thousands of push notification tokens in our DB that we use in our product. Is there any option to use those tokens and just synchronize them to the users in Intercom or is the only possible option to use the iOS SDK in our app?

Hi team, We're building an app that will add notes in conversations. Looking through the Intercom API, it seems like we must associate a note with an admin in the Intercom account.  Is it possible for the note to come "from" our app instead? For example, like Slack bots with their own name and logo. Or, we use the Intercom/Github app and notes are posted from "Operator".   

Hi, I want to test pagination of articles through the articles UI and want to change the default limit (the API docs say its 50 per page right now) to 20? Is there a way to do so in the UI?  

How can we get the section ID of Help Center from the UI?If I use the list all articles api, for any given article if "parent_type" is section, what does "parent_id" signifies? Can I find that id in the UI? Thanks in advance!

I would like the ability to kick off a zoom session from an Intercom conversation, and have Zoom automatically create a meeting id, set the meeting subject based on the client's name and put the invite into the chat. Right now I kick off client zoom sessions, based on Intercom conversations, by hand, using by personal meeting id, and locating a previously recorded session (if I ever need to review it) is difficult, because all recorded zoom sessions are called "Personal Meeting Room".

How can we get the collection ID of Help Center from the UI?I want to use the retrieve collection API and need the collection id for it?

Is it possible when using round robin to see who is next in the order to receive a chat?

Is there a way to make the messenger bubble completely disappear on my website outside of the active hours?

Hey there friends,We're a small startup and leaning heavily into our Intercom installation with a range of engagements from messages to email. Before I get much fancier, I decided to do an audit to think through our customer journey as they pass through our home pages and into our SaaS software.  To do this audit, I simply created a big Miro chart that identified steps. I can't be the first person to do this.  Are there best practices out there all of you big-timers can suggest?  Thanks!~b