Answered

I cannot find evidence of that email anywhere! i have removed all emails from email forwarding and cannot figure out why automated responses are still coming in from that email

As far as I understand the "external_id" represent the "User id" we see in a user's or lead's profile.Is it possible to change a contact's "external_id" with a "PUT /contacts/<id>"?I tried but it doesn't seem to work. I can change other properties like "email" just fine, but "external_id" doesn't change in the contact model in the response to the call, despite the status code being "200 OK".Is there any other way to change the "user_id" of a contact otherwise?

Hi, I build a product tour (ID 17632555) but it is impossible to preview it. So I set it alive only for me but it still don't work I have this error (👇)

Hi, I'm trying to make an inbox rule that only applies to conversations where the channel is email and it's during office hours. This is what I thought would work, but it isn't. Any ideas? :) 

We use the Stripe Intercom App.We use Stripe customer portal.In our flow, users first signup in our application for a free trial and if they convert, they will enter their payment info in the Stripe customer portal. In the Stripe customer portal, users have to enter a billing contact email which is often different than the login email in our application.As a result , the Stripe Intercom integration create a new user (billing user) with the billing contact email and the Stripe signup details are not sent to the actual user in our application. Is there a way to have Stripe send the signup details to the actual user email?

Some of our users are getting this error: ShimmerFrameLayout.java line 157com.facebook.shimmer.ShimmerFrameLayout.dispatchDraw Fatal Exception: java.lang.RuntimeExceptionCanvas: trying to draw too large(108387312bytes) bitmap.keyboard_arrow_upandroid.graphics.RecordingCanvas.throwIfCannotDraw (RecordingCanvas.java:280)arrow_drop_downandroid.view.ViewGroup.dispatchDraw (ViewGroup.java:4152)arrow_rightcom.facebook.shimmer.ShimmerFrameLayout.dispatchDraw (ShimmerFrameLayout.java:157)android.view.View.draw (View.java:21485)arrow_drop_downcom.android.internal.os.ZygoteInit.main (ZygoteInit.java:941) This happens with Intercom.client().displayMessenger()

Hi, Are there workarounds for formatting RTL languages correctly in an English-only Help Center?

We have Intercom installed on every page of our website. We have a new service we are promoting. When a visitor arrives at a specific page on our website we would like to have a specific message auto pop up for capturing lead information just on this page. How do we do this? Thank you.

The intercom code is crashing our site... wondering if anyone else has experienced this today? Waiting on a reply from support.....

I have a list of 1k users who have completed an email that I'd like to tag, but I don't have their email addresses in the .csv I'm trying to upload. Is there another way to tag those users that doesn't include the .csv upload? My fallback plan is export all users and match their User ID to their email via Excel, but hoping there's an easier way. Or bonus points if there's an easier way to tag people who clicked a one-off email we sent than this manual tag?

We have a large number of mobile carousels in our app and was wondering if there was a quick way of being able to tag all users who have received any of our mobile carousels rather than in Series where it appears you have to specify which specific carousel they have received

It is very cool how you can control to whom you show new conversation button or diversify apps and info inside the Intercom widget. The thing that I found lacking is that it seems that it does not affect mobile app users.  Did anyone have such experience and is it true that these settings do not affect mobile app users?

Hello! How's it going? 😎  According to this doc: https://developers.intercom.com/installing-intercom/docs/intercom-javascript you can start out a tour, using, for example: Intercom('startTour', 123); Also, you can open a message with a pre-populated text, like this: Intercom('showNewMessage', 'pre-populated content'); Is it possible to open a post from a JavaScript call in a similar way? Thanks! 

Hi team, I'm not sure if this is a bug or not, but doesn't looks like the correct behavior to me. So, we're building the integration with Intercom utilizing the Canvas Kit. We followed the tutorial on your site but found 1 quirk when trying to duplicate a message that contains the app. The state seems to share across different messages for the same user. To illustrate the problem,I first create a new message with app inserted and target only myself (for testing).When I log in as a target user I can see the app and I can interact with the app. Which cause the canvas to changeI now duplicate that message. I could event modify the content a bit, but leave the inserted app untouched. And send the message.After I refresh my app (with the same user) I got a new message but the canvas state remained the same as the previous message. But I expect to be able to interact with the canvas.Hope you can shed some light on this. But this doesn't looks like the behavior I'm expecti

Building a custom messenger UI on top of the Intercom API. Are there developers with similar experience to share feedback? Limitations and difficulties?

I can't seem to figure out what makes Intercom NOT a CRM at this point. By boss (CEO), wants me to find us a good CRM, but honestly, I am not sure we need one so long as we have enough Intercom features. Can anyone explain to be the main differences between Intercom and a full CRM platform?

We'd like to use this to get the email or conversation ID in a link that we can send to our system.  Something like {{ conversation_id }} I couldn't find these in any documentation - are there any secret ones?

Hello guys :),How can I turn off the email notifications of replies in-app conversations?Is it possible?

Documentation in many places is not updated and it is not aligned with the code snippets. For example, the section for Custom attributes:https://developers.intercom.com/intercom-api-reference/reference#section-request-body-parameters/p>In request body parameters, 'model' property is understood as a mandatory one. On the other hand, in CURL code snippet, it is missing, instead there is another one, not mentioned in a description, 'company'. "data_type" property in the code snippet has "options" value, which is not listed in the documentation on the left side. Also, phrase "Provide a set of hashes..." sounds odd, hash is mostly understood as non-readable representation of the input value, got from the transformation of the input value. From the context we can get a feeling that we just need to provide a set of text key/value pairs. Overall, the right working code can be get only from the test and trials, which is not very efficient, and can

I did not find it in the documentation, but it seems that we can not add values to our custom attributes in UI Admin?I tested it with Intercom 2.3:create a custom attribute using https://api.intercom.io/data_attributes/li>I had ui_writable property set to true in my request. I also tried to modify the attribute by sending "update request" with ui_writable = truestill in the UI I can not assign any value to the new attribute. Could you please help with that? Is it a limitation of custom attributes? Can they be edited in UI?

Hi there! I'd like to ask what kind of automated rules we could set to send Salesforce tasks automatically? The problem is that if we do it manually during the chat conversation, SF only sends a snippet of the conversation in the task. The full conversation transfer to SF only as its done automatically. So the question is what kind of solutions there is to trigger the app automatically during conversation as it's handled by the team, so that the whole conversation would transfer to SF? Any tips for this?

Hi,I'm trying to add intercom to my ionic app, I'm using the official plugin for intercom, it is working on IOS, but with android I'm getting `Could not get unknown property 'cdvCompileSdkVersion'` error message after building the app with ionic.

I'm making an API call to list conversations using the example on the right here: https://developers.intercom.com/intercom-api-reference/reference#list-conversations/p> But unlike the example response, the response I am getting doesn't contain statistics for the conversation. Am I doing something wrong?  Note that I already removed the '\' from the beginning of the example request which I think is there by mistake? The request runs correcltly, it's just missing parts of the conversation model. Thanks!

Hi 👋  Based on Intercom documentation: "If a teammate has been inactive in Intercom for over 5 minutes, they'll appear as 'away'" However, in our case, even after 30-40 minutes of inactivity, the teammate status not setting on Away.  During Auto Assignment, team member status is quite important. That's why I requested a feature that would control the working hours and automatically set the Away status. But before this feature becomes available, why does automatic Away status not working?

Are there any SaaS industry metrics/best practices in terms of completion percentages that we should aim for? We use our Product Tours to create a one-to-all channel to help train user during Onboarding and for Product Releases. I know that you can see on a per tour basis the number of views and completion percentage, but trying to determine the following stats on a quarterly basis:# of viewsPercent of Tour CompletedAny other useful stats Also, are there any SaaS benchmarks/best practices that Intercom can share in regards to Product Tours as well?