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We're trying to send different targeted messages to users based on a few actions: User has not created a projectUser has created a project with no phase or taskUser has not sent any invitationsUser has not created a budget itemUser has not created a selection item We decided to put these in their own series, separate from the other normal 10-day trial messaging (which includes 3 primary emails - welcome, halfway point, and expiration day). I want to be sure I set it up so that during the 10 day trial users aren't getting these all at once.  I set it up with to different paths but am worried someone will exit the series before they have a chance to go into each path. I'm wondering if it should be more linear or if someone could take a look and help me out with the best way to set this up? Attached is screenshot of the current set up.

The name is showing up in the Messenger in Gibberish. I'm passing a UTF-8 string: $hebrew_name = urldecode($hebrew_name); Then in the messanger code, I use it like this:  window.intercomSettings = { app_id: "kubohuj0", name: <?php echo json_encode($hebrew_name) ?>, // Full name email: <?php echo json_encode($username) ?>, // Email address created_at: "<?php echo strtotime($current_user->created_at) ?>" // Signup date as a Unix timestamp  }; I tried changing it to json_encode($name, JSON_UNESCAPED_UNICODE) ;  but to no avail.  Any ideas?

Hello, I'm working on a react web app, and if the user is logged in, the app is calling the function with the user's data:  window.Intercom('update', {        app_id: AP_ID,        name:... email..}) and when there is no logged in user Im caling the Intercom just with th app_id:  window.Intercom('update', {        app_id: AP_ID}) but, still, the messages are sent as the logged-in user, What can I do about it? thanks,Gy  

I'm embedding the messenger code for logged in users, but refreshing the page where it's embedded doesn't always change the messenger - For example, the user's name stays the same even after changing the code and showing it differently.  It seems like editing the welcome message on the messenger and saving sometimes help, but mostly I can't seem to refresh it. I'm not sure if it's a cache, or if Intercom saves the user's name the first time and won't update it on refresh.  Is there a way to flush the cache - or to flush the user?  (I'm using my own logged in user to test, which Intercom seems to recognize as my own intercom user so I can't delete it).

I am interested in any ideas that could help me see when they start working and finish their work. Thank you.

Hi, I would like to put third party apps (like StatusPage) even higher in the Messenger than the conversation boxes. E.g. if we have an incident I would like to put the app of StatusPage in the top of the messenger box. I just can change the order between third party apps, but not put a third party app higher than the conversation boxes. Thanks a lot :-)

After installing Intercom SDK using CocoaPods I get a build error trying to run my app on a physical device (on the iOS simulator everything works fine). The error I get is: building for iOS, but linking in dylib file (/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom) built for iOS Simulator, file '/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom' for architecture arm64 Anyone faced this issue?🙏

I'm looking for a way to add COMPANY data as a note in Inbox in the right side column, so we can type a note and have it appear for anyone in that company who writes in, as a reference note. Similar to User Notes but have it for Company Notes.

My site has page accessible only for registered customers. Does it possible to set up product tour on protected pages? When I input page URL in the tour builder I get error.

Hello everyone,I was trying events creation API on postman and have correct recently created a lead from the lead API.The lead API successfully created a lead with the provided details, and I tried adding an event to this user, this event API gave 404 error user was not found.I also tried this event creation on the leads that were captured from the conversation message & also tried it with manually added leads created on the Intercom platform but still the event API was returning 404 error.But this event creation is successfully happening on users that were earlier leads.The API call returned 200 and I can also see the event addition on the platform. Pic: Events addition failed and says user not found Pic: Lead is present in Intercom Pic: Adding event on leads works perfectly My question was is there some limitation on the lead's side from the backend of Intercom, which stops adding events in lead?If not then what's the correct way of doing it. Also, I wanted to know how ca

I have set a series with a mobile carousel to onboard my users and I want to make the difference between:- users who clicked on the last button of the carousel- users who only completed the carousel without clicking I see I can create a rule in my series to tag users who :- "Received a carousel"- "Completed a carousel"- "Hit a carousel goal" Is it possible to create a rule for users who "Clicked on carousel button" ?

Hi everyone 👋 I'm looking to do something like Stripe is doing (screen capture). Let me explain : we are currently facing a high volume in our chats. Our response time is much too high. I would like to warn our customers about that. I went on our Stripe's account which has that kind of message and I love it. Can someone explain me how to do that properly when a customer write to us to warn him? Have a great day, David 

Hello everyone,I had a use case where we need to report the video activities watched by the user.I was using the custom attributes to save the video activities.The custom attribute I created was video_view with a datatype of list.Now every time a user watches a video I update the list attribute with a new video name and then update the video_view (custom attribute) value to this video name in the lead data. Now the issue is, if 2 videos are watched by the lead we would have to add 2 values to video_view(custom attribute) but the list attribute can only store 1 video name at a time whereas the user watched 2 videos.So I was thinking of custom attribute which can have multiple values.If there is any better approach let me know. Also why I am using custom attribute is because operator on the Intercom can easily filter out the user based on the video name.If possible can we have an object type in custom_attribute so that we can store further details in the same attribute? 

How can I set the office hours for each separate MEMBER OF THE TEAM so the messages automatically gets assigned to their inbox based on the timetable? We are on Accelerate plan, yet I don't see how to do this still.

I'd like to ask users a question and have them pick all answers that apply to them from a list of options in a custom bot. Since data field lists and reply buttons only allow for one selection, I don't see any other way to do this than asking whether each of the 11 options applies to the user as separate questions. This will make my bot very long so I'm obviously not thrilled about this solution. Am I missing something or is my proposed solution the only way to achieve this?

I've just signed up for Intercom and now I need to install it on my website/mobile app. How do I do this?

Is it possible to not reopen closed conversations? Currently, in the "Control your inbound conversation volume" settings, if I set "Prevent replies to closed conversations" to 0 days, I am unable to create a new chat in my test environment. Is there another way to prevent conversations from being reopened?

Hey, i want to send my user a custom message, on web it is with 'showNewMessage ' and the custom message. if i want to do the same thing but on Intercom for Cordova & Phonegap, is there a way to do so?

This is my dependency graph:  dependencies { implementation 'androidx.multidex:multidex:2.0.1' implementation fileTree(dir: 'libs', include: ['*.jar']) implementation 'androidx.appcompat:appcompat:1.2.0' implementation 'com.google.android.material:material:1.2.0' implementation 'androidx.recyclerview:recyclerview:1.1.0' implementation 'androidx.annotation:annotation:1.1.0' implementation 'androidx.constraintlayout:constraintlayout:1.1.3' implementation 'androidx.legacy:legacy-support-v4:1.0.0' implementation 'androidx.cardview:cardview:1.0.0' implementation 'androidx.gridlayout:gridlayout:1.0.0'  implementation 'com.google.android.play:core:1.8.3' testImplementation 'junit:junit:4.12' androidTestImplementation 'androidx.test.ext:junit:1.1.2' androidTestImplementation 'androidx.test.espresso:espresso-core:3.3.0' implementati

How do I set up the Intercom <> Hubspot integration so that the lead from the intercom is imported into the Hubspot already with an identification of which landing page he first contacted? I have 3 different landing pages where the intercom chat is active. Through the intercom I can already know where the lead came in contact with the tag "Referral url" in the individual report of each lead and through the field "Top pages for new inbound conversations" in reports. How do I get this information to appear on the Hubspot automatically? 

The conversation end Webhook only returns the very last message in a conversation in the conversation parts object.  Should it show all parts of a conversation or am I supposed use a separate API call to retrieve all parts of a conversation?

Will it ever be possible a) send a one-off outbound email from a support address (support@company.com) by searching for the contact and just sending a quick email b) automatically snoozing an outbound emails so it automatically appears in inbox later We are in the process of migrating from Zendesk to intercom. In Zendesk you can send an email very easily as pending (i.e snooze) for a specific period of time then it pops back up in your view. You also cannot send an email to a contact from a support domain. How come?

Hi! I need to add a button to our customer support page that will open direct chat with the customer that was contacted before. How can i do it? What data should i retreive and save after the first conversation and how can i later open a direct chat using javascript and previously retrieved data?Thanks!

We are having an issue with our clients responding to the email that is generated from the chat and it creating a new chat from that email. Best I can tell they are responding to the firstname.lastname@xxxx.intercom.com we can switch to it looking like our domain I see but that does not address the issue and would rather just force us to look at our email inbox as well. Is there any other customization that we can do so clients that reply by email are replying directly to the chat and not creating a new chat that we have to go and look for.

I simply want to send an automated response email to Users who have waited longer than X minutes. What's the best way to do this?