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4839 Topics
M
MeddyNew Participant
asked in Intercom Community
Anyone care to look at my Intercom Messenger and help me by making some suggestions?

Really appreciate any simple additions to help us get more use out of Intercom.  www.meddyteddy.com Sincerely, Meddy http://www.meddyteddy.com

329
M
4 years ago
D
DenverNew Participant
asked in Workflows
Can customers search for external/third-party content within a Custom Bot?

Is there any way to integrate the website's search function into Intercom's interface during bot dialogue or on the main entry page? To clarify, one that would search the website itself, and not just articles we post. Integration with Google My Business would be great as well, so if someone searches a topic or location, they can be served with a Google Maps link.

651
R
Top Expert ✨
4 years ago
A
Ana PNew Participant
asked in Workflows
How can my Custom bot only appear when an user clicks on "Send us a message"?

I tried changing the option in this button: But it still doesn't work properly. I want the bot to appear when the user clicks on "Send us a message", but right now, it's appearing exactly when they just logged in. And it is kind of aggressive, especially since my bot is just asking things like more info on bug reports, or Q&As, etc. I would really appreciate the help! This is my first time using Interconnected.😁

614
Eric Fitz
Employee
4 years ago
T
Tom M14New Participant
asked in Article Help Center
Articles API use cases

Hi folks, I'm really keen to hear more about any use cases for the Articles API. How are you all leveraging it? anything especially creative?

691
M
4 years ago
I
Inter C12New Participant
asked in Apps & Integrations
Why would I use frames in my app?

Why would I use frames in my app?

231
Eric Fitz
Employee
4 years ago
I
Inter C12New Participant
asked in Apps & Integrations
What's the difference between a card and a canvas?

I'm building an app using the Canvas Kit. What's the difference between a card and a canvas?

141
Eric Fitz
Employee
4 years ago
I
Inter C12New Participant
asked in Apps & Integrations
Can I build an Intercom app if I don't have a live URL to POST to?

I am building an Intercom app, but I don't yet have any live URL to POST to. Is there any workaround for this?

451
Eric Fitz
Employee
4 years ago
I
Inter C12New Participant
asked in Messages & Series
How do I re-add a user to a smart campaign?

A user has exited my campaign, is there any way to re-add them?

41
Eric Fitz
Employee
4 years ago
I
Inter C12New Participant
asked in Messenger
Is Intercom accessible from mainland China?

Some of my customers from mainland China have reported issues accessing the Messenger, is there a problem with accessing Intercom from there?

1161
Eric Fitz
Employee
4 years ago
I
Inter C12New Participant
asked in Messenger
Does Intercom have a referral program?

Can I refer my clients or customers to Intercom through a referral program?

5011
Eric Fitz
Employee
4 years ago
I
Inter C12New Participant
asked in Messenger
Can I load the Messenger in an iframe?

Can I load the Messenger in an iframe?

861
Eric Fitz
Employee
4 years ago
I
Inter C12New Participant
asked in Messenger
How can I check if an adblocker has prevented the Messenger script from loading?

Sometimes, adblockers mean that I don't always track every visitor or user on my site. How can I check if an adblocker has prevented the Messenger script from loading?

4291
Eric Fitz
Employee
4 years ago
I
Inter C12New Participant
asked in Apps & Integrations
Can I pass my access token to Intercom's API using Python?

Can I pass my access token to Intercom's API using Python?

861
Eric Fitz
Employee
4 years ago
T
Tom A11New Participant
asked in Messages & Series
Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file

Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file

73
Eric Fitz
Employee
4 years ago
M
Matt A11New Participant
asked in Workflows
Where is the RULE for looking at the Page Title?????!!

Hi guys... I am looking for the rule that allows me to look at the URL HTML Page Title... NOT the URLOur Page Title contains a ton of valuable information to create a bot from ... but all I can see as a rule is the page URL.. I need the title to be able to be looked at too!

1164
R
Top Expert ✨
4 years ago
B
Brian NActive User
asked in Article Help Center
Help Center Product Wishlist: ability to add additional social media links with related icons.

We are currently limited to Facebook, Twitter, and LinkedIn in the Help Center...would like to be able add Instagram and others, too, please.

21011
B
4 years ago
J
Jack B11New Participant
asked in Conversations
How to upload 100+mb video from iPhone

How to upload 100+mb video from iPhone

181
R
Top Expert ✨
4 years ago
U
User226New Participant
asked in Article Help Center
Troubleshooting Intercom on Ghost site

Hi all! I inserted the code exactly as listed but instead of showing up with "Hi there" at the top it says "Hi <%=". Please advise on how to change this message to logged out visitors. Thank you in advance.

132
U
4 years ago
J
Jakub KNew Participant
asked in Product Tours
How can I test my Product Tour?

How can check if `intercome product tour` is active on my site, to for example hide a modal which overlaps that tour?

735
J
4 years ago
B
Brian NActive User
asked in Messenger
Messenger Product Wishlist: ability to click on an already-added app to modify it versus having to delete it and create a new one.

531
Eric Fitz
Employee
4 years ago
I
IANDNew Participant
asked in Article Help Center
How do I change the text colour in the header?

I have a light background colour as my header, however the text is white and illegible. How do I change the colour of this text?

3721
Eric Fitz
Employee
4 years ago
T
Super User ✨
TithoSuper User ✨
asked in Workflows
Real world experience and bot training

As per question, the article and help is all well and good but it is not really landing our bots conversion.  Our DesignWe reviewed 200K cases and distilled answers down to a few hundred to cover core needs and built the first 100 (then adding 50 per cycle)Custom bot paths all ending with a resolution bot answer150+ answers all with at least 10 variations of the question (trained)Some answers having key words to limit where they applyWe are refining the each resobot answer as we go (we have a weekly review process) Current PerformanceWe are seeing a small number of resobot answer sends on the end of the the custombotOur product is such that a request to add something could look like a request to remove something - but neither of these answers is being sent200 of 4000 conversations covered which seems low for 150 answers that cover our core business Would be interested in how y'all have approached this and what has moved the needle for your org.

469
Eric Fitz
Employee
4 years ago
O
OvidiuNew Participant
asked in Intercom Community
Do you have any plans to expand your current support team?

I feel that a reply time of at least one day, is way to big for a company that provides a tool for support. We rely on Intercom and if we have an issue, affecting the support we can offer our customers that is crucial and needs a much faster resolution. As a follow up, what will be Intercoms target time of response to their clients in the next 3-6 months?

124
M
4 years ago
I
Inter C12New Participant
asked in Intercom Community
How do I use topics in Interconnected?

Which topics should I add when posting in a Group?

111
Eric Fitz
Employee
4 years ago
I
Inter C12New Participant
asked in Intercom Community
How do I flag inappropriate content in Interconnected?

I've seen someone post inappropriate content in Interconnected, how do I flag this with moderators?

71
Eric Fitz
Employee
4 years ago
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