Answered

Ive been struggling with this for the past few months and seems no one can assist me with a permanent solution

How do i know when the survey is completed by the user so that I can return a "Thanks for responding" canvas component . How should i close the loaded iframe. ?

Is there a smart way to pull through users information,eg telephone, postcode etc from a Facebook conversation (ad). Leads that land in our inbox provide us with the key details we need but I cant edit any of the fields on the right hand side? any ideas?

Customers appear as unidentified when contacting the support team while navigating the help center\reading an article in the Help center, how can I disable the chat option in the Help Center? When customers enters our Help Center website they have the ability to contact the support team via the intercom chat button. The problem is that they will appear as unidentified in the inbox, leaving the support team unable to answer them (if not in real time). Is there any option to disable the Chat option in the Help Center?

Hello, Intercom Community.I would like to create a Series that would use the combination of posts and pushes.The desired outcome1) user is entering the series2) we are waiting for some time and sending the POSTIF the post IS delivered (user was online), we will wait for another period of time and will send another post (of course, if the exit rules were not triggered)IF the post IS NOT delivered, we will send a push notification3) we will wait for another period of time and repeat post->push with the other messages On the screenshot you can see the draft. I would like to clarify a couple of things.If the post IS NOT delivered (user was not online), we are sending the push. Ideally user is clicking on it and opens the APP. WILL the previously send post be delivered since the user visited the platform? Or since we moved from the post to the push, Series will not send previously planned Post?If the post is not delivered and user did not enable Push Notifications or don't use the m

We have some automated behaviors in our application that should preferably not run during the product tour. I'd like to be able to append "?producttour=1" in the URL so we can deactivate some functionalities in the code. Is that something that's possible or that will eventually be? Thank you

Also on top of this, how would I send different users to different teams based on the same criteria?  

Sometimes I need to tag hundreds of companies with the same tag e.g. "Integrated Company". I can't find a convenient way to do that in bulk all at once. Any suggestions?

I wanted to say great job to the intercom team who handles bots. We recently switched from Zendesk Answer Bot and you guys just did an amazing job with the whole product and UI. Works 10x better. Thanks!

The iOS SDK is crashing our app anytime a push notification is received in the background and sometimes even in the foreground on iOS 14. ** I have attempted to report this to Intercom via the messenger and haven't received a response in > 4 days. ** Our mobile app is built on Ionic and we are using Firebase messaging as our main push notification service. If the Intercom SDK is installed in the project - the app will crash when a background notification is received - and on iOS 14 - sometimes even when in the foreground. This has required us to completely remove the SDK. It has been identified that the mere presence of the SDK - even if we don't call or reference it in code - causes this issue. We have since removed it and had 0 crashes.

It seems as though the mobile app does not receive a push notification until 10 minutes after getting a message. Is this normal? Furthermore, my status is always set as 'away' unless I have a browser window open with intercom. This seems to be ridiculous. How do I expect anyone to message us when a status is always set to away, with no obvious way to change this? Why is it that a mobile push notification takes a solid ten minutes to go through? This seems to undermine the entire point of using the mobile app. Just thought I would check with the community before cancelling this.

I want to send a post message to our users as soon as they log into the app or the web. Basically, for it to pop-up as they log in, if possible.I'm confused about how to make the filters accurate to that criteria: Does putting "time on current page = 1 second" cover it? Or do I need to follow that with our homepage URL maybe? Any other tips are welcome :), I'm still figuring things out.Thanks!

Hi, on Fridey I tried to export users, I selected filters. Clicked to make an export, it was written that it will happen in a few hours. It has already been over 96 hours, no file. And so 4-5 times. 

For example, for index page I want all chat inquiries to be assigned to Steve but for contact page I want the chat message to be assigned automatically to other team members. I checked API docs but couldn't find anything on this matter. Thank you in advance. 

Hello guys.I was wondering how can I send unsubscribe links with emails I send with the API (create conversation) I've tried few things:Add {{ unsubscribe_link }} to the email but I got back an error: "there is no variable called 'unsubscribe_link'"Create the unsubscribe link myself but I noticed that in order to do so I most modify the conversation id, and unfortunately I only manage to get it after I send the message.Change template - tried to create a custom template with the unsubscribe button but it seems like the create message API doesn't support any other template besides "plain" and "personal".Add unsubscribe button to all mails by default - couldn't find any setting like this Any suggestions?Best, Tomer.

Hi everyone! Trying to set my first series live, but when I press the button "Set live" my entry rule shows me the message "finish editing your changes". Then I see popup - how many customers will be in my audience when I start the series, I press "OK" and ... get the notification (red block on top of the page) - "The audince is invalid" 0_o My series is very simple, I did it by template, and all changes have finished. How I can fix that??

Example: If a user requests a booking with a plumber. We automatically send him a confirmation with his Name, Date requested and plumbing service details selected etc... This could be sent by mail, push or both.

We want to send our welcome campaign from the account manager assigned.  So far, I've duplicated the campaign and adjusted the sender, but it's tough to scale and manage with our growing number of account managers.  Is there a better way? Maybe now that we migrate to Series? 🙏

I build my product tour and when I get to stage 5, or add another step, it says that the URL doesn't match and the site can't be loaded.  The challenge for us is that we built our portal via Stacker (a 3rd party front end linking with airtable) and to get intercom on our site, we added the code that was generated and sent it to the guys for them to load on. It appears that there may be an issue with how it's configured?  Can anyone assist?

We've noticed that once an interaction gets through the custom bot flows and is placed in an inbox, there is a several minute delay before assigning that chat to an agent. We're seeing this impact both our wait times and our team efficiency as chats tend to add up quickly in the queue during peak hours. Would love any advice someone may have on how to resolve this!

Is it possible to set up a rule If the user didn't respond to the last message in the x hours period then automatically close the conversation?

Hey, Is there a possibility to encapsulate a url being sent to recent pages after/before it sent? or to remove it for certain users? Thanks!

I have created an app for Messenger . The app integrates to the messenger after installation from marketplace. Lets say i have 10 users who installed my app. When they click on the app in messenger , how do i know which user is hitting my express.js api . Is there any token stored by Intercom while installing the app ? If yes, does it include this token while hitting my api?

I have slack integration setup for "All conversation activity" However it seems like half the time I do not get notifications for replies to existing conversations.   Does anyone have reliable slack notifications working for Intercom?