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I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about medical consultations, So I am looking for a platform where I can engage my client’s customers according to their location and plan their consultations according to customers’ location.Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?

Hey there, I'm running into a couple of issues while setting up an outbound WhatsApp welcome campaign for newly approved partners. The idea is to send them a greeting message and prompt them to reply with the name of their e-commerce platform. We currently have 18 partner platforms integrated, and depending on which one they name, we want to tag them accordingly and then guide them through the integration process right within the conversation.The problem is that when I try to use a single workflow with "Branches" to handle all 18 platform possibilities, it seems I'm hitting a limit on the number of objects/conditions. I'm wondering if I need to break it out into multiple workflows with the same logic, or if there's another recommended approach to handle a large number of possible responses.Additionally, I’d like to know if it’s possible to set up a rule that ensures the consumer only triggers the keyword-based message once. For example, if the user sends the keyword again, I don’t want

 connected IG and intercom and if someone send a DM it will open a conversation. But I cant figure out how to add the profile information to intercom’s right menu like profile link or number of followers. 

Is this possible to change the text / design used in the outgoing email to customers when they open a ticket via email?I especially don’t like the wording used by the default system.

I notice that we get a crash from intercom sdk. It was found in the version 15.8.3 but I notice that I can reproduce this issue from 15.8.0 to the latest version 15.9.1 I down the version to 15.7.1 and that version works.  FATAL EXCEPTION: main                                                                                                     Process: com.xxxxxxxxxxxx.grocery.staging, PID: 32714                                                                                                    java.lang.NoSuchMethodError: No static method rememberModalBottomSheetState(ZLkotlin/jvm/functions/Function1;Landroidx/compose/runtime/Composer;II)Landroidx/compose/material3/SheetState; in class Landroidx/compose/material3/ModalBottomSheet_androidKt; or its super classes (declaration of 'androidx.compose.material3.ModalBottomSheet_androidKt' appears in /data/app/~~elspeVOmvltIcyF5hM5qXg==/com.xxxxxxx.grocery.staging-ezzAuVmfBiFxmCt3v8dawA==/base.apk)                                               

I’m building a custom Inbox application and would like to know the best way, if possible, to open a modal within the app.For example, in the native Intercom Shopify app, a modal is triggered when the agent clicks on 'Create Order.' Can anyone share the most effective approach to achieve this functionality? I’ve read the documentation and can only see an iFrame style approach for Messenger apps, not Inbox. Any help would be greatly appreciated. Thanks-Rony

When running unit tests in Xcode Cloud we often get a test failure because the tests failed to start. In those cases we get a spindump indicating that there is a deadlock caused by something Intercom does as a result of [UIBarAppearance init] being called. Anyone seen something similar? It seems to be related to a global initializer so just linking against Intercom will cause the problem.  Just to be sure I’ve changed our code to not call any Intercom methods when running as part of XCTests but it appears to still be happening.

Any tips on having people click on a dropdown and make a selection in a product tour? Right now clicking is just flashing the dropdown quickly. I can't advance to the drop-down selected, and then pick.    

Hi, I'm trying to install intercom onto my site for non signed in users. I've followed the instructions here: https://www.intercom.com/help/en/articles/167-install-intercom-on-your-website-to-engage-logged-out-visitors/p> and it seems to half work but there's definitely something wrong. The chat window loads up and it's possible for me to send a message which makes its way to the inbox. However if I try to access the visitor ID with:Intercom('getVisitorId')it returns "undefined".  If I reload the webpage then my conversation history is gone and I see a background POST request in the web console that receives a 404 response (asterisks added for redaction of possibly sensitive info): POST https://api-iam.eu.intercom.io/messenger/web/conversations/1************4   REQUESTBODY:   app_id: m*******d v: 3 g: undefined s: dd*********************************b7 r: platform: web Idempotency-Key: 82************41 internal: is_intersection_booted: null page_t

Is there a way to scroll on the product tour? A couple items on my tour require scrolling to the right to make it work

It could include a check box list format in the attribute options, so that it is possible to select several options.  

Hello Are there any plans to expand and have more control over the CSAT survey, such as:Controlling how it is sent Deciding when to send it Adjusting the design Customizing the questions Refining the calculation method?

We are developing a workflow to assist users in troubleshooting issues by narrowing down their concerns through a hierarchical structure of business capabilities. This involves guiding users through: 20 Business Capability Domains 98 Business Capability Categories 597 Business Capabilities 12 Issue Types Approximately 20 Options per Issue Type On average, each domain encompasses about 4.9 categories (98 categories ÷ 20 domains), and each category includes approximately 6.1 capabilities (597 capabilities ÷ 98 categories).Notably, the 12 issue types are applicable across all 597 business capabilities, eliminating the need for individual paths beyond the business capability selection.Specific Requirements: Single Business Capability Selection: Users should be able to select one specific business capability from the hierarchy. Multiple Issue Types Selection: After selecting a business capability, users can choose multiple issue types from a list of 12 options. Detailed Options

HelloIs it possible at the end of a product tour to ask the user to rate it, or do like a CSAT of this ? Thank you !

Hello, I'm creating my product tours and I have the following question: I have a logical path that my end-users should engage with my product tours: First they must do the product tour A, then the B and then the C. I've write them in a way that at the last step of the product tour A, a post type step, I give a link that directs the end user to start the product tour B ( the url with the product tour code at the end: "?product_tour_id=217376"). And at the product tour B, just like the A, I created the same last step, but giving the product tour C url. In that way, when finishing the product tour A, the end-user clicks on the link to the B, and when finishing it, clicks on the link to do the C, just the way I want. But I noticed that when clicking in the product tour B link, at the end of the A, the last step of the A stills appears on the screen of the URL of the product tour B, instead of starting the tour B. How can I get this done? I'd really like to make this w

Edit: Title should be “Intercom working fine on Xcode Simulator builds but not loading on testflight builds” but I can't edit it or delete this.I have added the camera privacy reason. Yet on TestFlight builds Intercom does not load. I am wondering if the SDKs access to a certain URL is being blocked because it needs to be manually allowlisted somewhere in the privacy configuration? But not sure on that. Documentation does not say anything about this.Are there other reasons this may happen?

I want to display the message count on my custom intercom launcher but I find the count is not being accurately reported by the onUnreadCountChange function until the Intercom widget is opened. When the page is loaded and the handler is initially registered it always returns 0 unread messages until the widget is opened and then it will return the correct number (in this case 2). Here’s an example of what is being logged to the handler before (on load) and after the intercom launcher is clicked. Once clicked the handler receives the wrong number of messages (1) before finally returning the correct number of unread messages (2).import Intercom, { shutdown, onUnreadCountChange, update, showNewMessage, hide } from "@intercom/messenger-js-sdk";// rest of react setup ....useEffect(() => { const initialize = () => { Intercom({ app_id: INTERCOM_APP_ID, name:<redacted> created_at: <redacted>, custom_launcher_selector: '#support',

Hello, The feature “Let Fin introduce itself” is only available in the Fin over Chat settings but it isn’t available in the FinAI configuration for workflow. It would be better to have this feature (even if it’s disabled by default) so that visitors/users know that they can ask a question.

Seems that when installed Intercom overrides the tint color for the whole app. There are ways around that of course but this is likely causing unexpected repercussions for SwiftUI apps using tints.

Hi, recently updated to react native 0.76, so using MainApplication.kt instead of java. The react native docs only have guidance on .java version of react native. This is my stab at initializing the module. In app when I try to present the intercom messenger it errors out with “Content could not be loaded” with no error message or logs.```import com.intercom.reactnative.IntercomModule``````override fun onCreate() {super.onCreate()SoLoader.init(this, OpenSourceMergedSoMapping) // Initialize SoLoader first// Initialize Intercom after SoLoaderIntercomModule.initialize(this,"apikey","appkey")if (BuildConfig.IS_NEW_ARCHITECTURE_ENABLED) {load()}}``` This setup is unfortunately not working, but works perfectly on iOS. Any ideas? 

We activated the “If customer has been unresponsive “ workflow in our chat conversations. How can we interrupt this workflow in cases where an agent needs to snooze the conversation because they need time to research or they need to consult another department? This is what we are trying to achieve:Agent will send a message asking for more time to solve the problem Agent will snooze the conversation Either of these can happen: a). Conversation will automatically unsnoozed and will stay on Open Inbox until a teammate picks it up b). Agent will manually unsnoozed the conversation and proceed to assist the customerWe are trying to avoid the scenario below where we tell the customer to wait, and yet we send them a follow-up because we haven’t heard from them😅 

Hi, We have some set of tool which fetch an article by id. Recently it worked, however after the move of articles to knowledge hub i cant retire a single articles withcurl -i -X GET 'https://api.intercom.io/article/{articleId}' \ -H 'Authorization: Bearer <secret>' \ -H 'Intercom-Version: 2.11'.However we can fetch all articles with api.intercom.io/articles, so maybe something has changed.All help would be greatly appreciated.

Hi Everyone, I'm Sachin Duggal , and the owner of a bags manufacturing business. I’m planning to launch a new product soon and want to create a waitlist for customers who are interested in being among the first to try it. I’m aiming to send a message to a specific customer segment and collect a "yes" or "no" response for joining the waitlist. Then, I’d like to prioritize the users who clicked "yes" first and release the product gradually to that group.Has anyone set up something like this before? I’m considering using Intercom’s method with Fin Copilot as an example. What would be the best approach to achieve this? Any tools, integrations, or tips for managing a beta waitlist effectively?Thanks in advance for your help!Sachin Duggal

Hi Everyone, My name is Sachin Duggal, and I lead a growing enterprise in the bag manufacturing industry, dedicated to quality and innovation.I’m about to launch a new product and want to create a beta waitlist for a segment of customers. Here’s my plan:Send a targeted message to customers, asking them to join the waitlist. Collect “Yes” or “No” responses to gauge interest. Prioritize access based on the order in which customers opt in.I’d like advice on the best tools and strategies to:Collect responses efficiently. Manage and organize the waitlist. Gradually release access in a systematic way.Has anyone done this before? Any tips, tools, or examples would be a big help!Looking forward to your suggestions!RegardsSachin Duggal

Hi all, some of our clients feel uncomfortable with rating conversations for both Fin AI and human supports every time they open the conversations with us. Is there any way we could turn that off for specific users?