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A Mobile Software Development Kit (SDK) is a collection of tools, libraries, and APIs that help developers create apps for platforms like Android or iOS. It simplifies app development by providing pre-built components for features such as user authentication, payment systems, and analytics.Benefits of Mobile SDKs:Faster Development: Reduces coding effort with ready-to-use tools. Consistency: Ensures reliable implementation across apps. Scalability: Supports growing user bases and feature additions. Enhanced Experience: Enables features like push notifications and smooth integrations.Popular SDKs:Firebase: For analytics and crash reporting. Facebook SDK: For social login and ad integration. Apple iOS SDK & Android SDK: Native app development essentials.Mobile SDKs save time, streamline workflows, and allow developers to focus on creating innovative, user-friendly apps.

HiI notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?I use disavow on google. What else can I do?https://parksidedentalny.com/

Sometimes our site is attacked by bots, what can be done in this situation? How to prevent unwanted visitor bots?our domain: https://parksidedentalny.com/

Hi!We are integrating the Intercom API in order to send email messages to our users from our App, and we're already being able to send them, being received, checking the seen status, etc..., ​We would like to use a custom template when sending our emails, but we're not able to achieve that.We've trying creating a new template, and when sending the email from the intercom page, it works (email is received with our custom style) but when sending through the API, we can just select plain or personal, but in both cases, the standard style is applied.We're not aiming to do anything really special, just using some custom Google fonts and customising the colours of the buttons. Thanks a lot in advance. Cheers,Diego.

Intercom's API only allows me to select either the Plain or Personal templates when sending an email through the API, is there any way to send these messages using full HTML?

Hi,I have two questions. 1. How can I disable Intercom on the mobile version of my website? 2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn’t impact with Page perfomance loading timeTIA! 

Hi team, I am a new developer, and I need your help.I have a website for users with domain app.xxx.com, and a support website with articles support.xxx.com. I am setting my page articles to private access, so if the user is not logged in, they will see the message "Unable to load this article, you may need to sign in first" with the button url.I am looking for a way that after clicking the button url, it redirects from page support.xxx.com/en/articles/yyy to our login page app.xxx.com, after login it redirects back to the page articles support.xxx.com/en/articles/yyy. i can do that if i add query return_to = support.xxx.com/en/articles/yyy. But each page will have a different url, is there a way i can get the current url address and set it to the button url?

Hello Team,Have you had reported issues where the Responsiveness report has incomplete data points?I posted this also in chat and still waiting feedback.We want to verify if this is an instance\setting issue we can tweak or is general for all Intercom users. I would like to ask if this 

I just signed up for Intercom, and am having some issues.Within my own intercom dashboard, when I click the chat/messenger button to get help from Intercom itself, the chat window appears to try to open and then promptly disappears. Watch this screen capture. Not a good first impression if I can’t even get customer support from a customer support company. Ha.   With my own site integration, when i visit it (even from a separate computer) I get the attached screenshotted window when i click the messenger button, as a visitor. Everything is setup as correctly as I can figure. Any idea why the full welcome / start a conversation options don’t exist? Website is www.lumatone.ioThanks.Matt 

Hi everyone!If you are using FIN as the chatbot, I’m curious about what is the current CSAT score of your FIN profile. Ours is currently ~50%, and we are not really sure if it’s a good one. Thanks!

In certain situations, we may need to focus specifically on the data from a single column in a chart. Rather than adjusting all the chart filters to isolate that column, it is more efficient to perform a drill-down on just that column.  

I have two workflows:1. One triggered by a whatsapp conversation (Customer sends their first message), where the final step is Wait 23 hours: If anyone sends a message during this time, the workflow will end.2. Another triggered by Customer sends any message (for various sources, including whatsapp).It is happening that after the customer answers the first workflow during the wait (so the workflow ends), and then sends another message, the second workflow is not being triggered.It is very weird because this same system works for other workflows triggered from messenger.¿Is there a reason why the second workflow is not being triggered?

I am experiencing an issue with the iOS version of the application. All audio files that are sent via conversation are unviewable and undownloadable due to an indefinite loading state. Is there a way to resolve this problem?

Hello,I have a requirement to assign the conversation to the teammate who replied last OR add this teammate to the list of Assignees.I am wondering if there is a simple way to implement using Intercom workflows rather than API approach.In the ‘Teammate sends any message’ trigger I am not able to find a dynamic option (current user)

I am a new Intercom user. When building my first email, I ran into a few issues - so hoping someone can assist. Trying to reduce the font size of a sentence in a Text Box. When I highlight just the sentence I want to be smaller font - it changes the entire text box, not just the highlighted text. I am trying to insert an Icon/Image to the Left of a bulleted list. Unfortunately I can’t figure out how to have two columns - so it is only allowing me to insert the image above or below the text.  Lastly, I am trying to add a few design elements - such as a horizontal line as an accent, not a divider. I haven’t found how to do that. Any guidance or tips for this novice user, would be greatly appreciated!SD

Curious if anyone has dealt with this issue. In the image below you can see that Tyson replied to a customer, however it’s showing the wrong contact image in Gmail. We have intercom set to send all responses from support@ourdomain.com. I’m assuming this is more of a Gmail issue than an Intercom issue, but I just want to figure out if there’s something I can do to prevent this from happening.  

The app sometimes crashes when adding video content, even after adding Media3 alongside the existing com.google.android.exoplayer:exoplayer. Crashes have reduced but still occur on various devices. Intercom SDK version is 15.11.0

I’m initiating a new conversation *to* a Contact, by using `createmessage` with the flag `create_conversation_without_contact_reply`. I get back a `conversation_id` on the resulting `Message` object. I then attempt to tag the conversation using `attachtagtoconversation`, which returns a very unhelpful message:{"type":"error.list","request_id":"00038sjjl7b2cb36su6g","errors":[{"code":"unsupported","message":"Conversation has no taggable part"}]} What does this mean? How do I apply tags on conversations? EDIT: this seems to happen when trying to tag newly-created tickets, too! the error message mentioning “Conversation” threw me off.

Hello, we are facing an issue with article url.When we are trying to reach this one for example https://help.studentpop.fr/fr/articles/5478884there's a redirection to http://help.studentpop.fr/fr/articles/5478884-pass-sanitaire. Actually our apps only allow https url so the redirection does not work. We saw that there is a parameter on help center -> settings -> Set up the basics -> security protocol, but even if we turned it into "https" we are still redirected to the "http" url.Is there a way to fix it ? Thank you

Idea created:  

hello team

Can I trigger a custom attribute change within the user's qualification section?

Hi Currently the in-app notifications do not post to any tables that we can sync via Fivetran. I seem to recall it was possible to add these to the conversations data and tag them there, but I can’t seem to find documentation on how to achieve this. Any info or help in getting the app notifications data into our data warehouse would be super helpful   

We’re testing out Fin, and for one of our chat conversations, Fin didn’t provide an answer immediately. The customer sent another message an hour later, and then Fin replied. Fin greeted the customer in the widget just fine prior to the initial customer message.Any ideas on what would cause a delay? Could it be customer environment? Or an occasional glitch in Fin?