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Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots

  • 463 Topics
  • 1,020 Replies
463 Topics
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Inter C12New Participant
asked in Workflows
Why am I getting a “Finish designing your bot” notification?

Why am I getting a “Finish designing your bot” notification?

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Eric Fitz
Employee
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User318New Participant
asked in Workflows
What's the difference between Messenger and Outbound Custom Bots?

I'm trying to understand how these two products work together or if they even do.

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T
Super User ✨
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RahatNew Participant
posted in Workflows
Hi Everyone,

Hi Everyone, I'm Rahat (Head of Customer Experience Operations) at Perkbox an all-in-one employee experience platform. We've been using Intercom for a couple of years now mainly to support our end users and more recently admins too; we're currently in the process of revamping our entire help centre and using bots to reinforce the support offering where possible. So any insights within either of these areas or rolling out resolution bot would be really helpful!

210
Eric Fitz
Employee
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TamerNew Participant
asked in Workflows
Resolution bot settings and trigger

Hi,Where is the settings for the resolution bot ? like wait time to start sending suggestion ?Why the resolution bot don't answer and not triggered even if we set the exact questions and qualifiers ?ThanksTamer

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Super User ✨
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TeodoraActive User
posted in Workflows
Hi all,

Hi all, My name is Teo and I am leading the Customer Care team at Mews Systems.We are using Intercom for support and also for onboarding new clients. We have currently started using a lot the bots and I would love to hear other's feedback on how well they are working for you.

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U
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DenverNew Participant
asked in Workflows
Can customers search for external/third-party content within a Custom Bot?

Is there any way to integrate the website's search function into Intercom's interface during bot dialogue or on the main entry page? To clarify, one that would search the website itself, and not just articles we post. Integration with Google My Business would be great as well, so if someone searches a topic or location, they can be served with a Google Maps link.

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Top Expert ✨
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Ana PNew Participant
asked in Workflows
How can my Custom bot only appear when an user clicks on "Send us a message"?

I tried changing the option in this button: But it still doesn't work properly. I want the bot to appear when the user clicks on "Send us a message", but right now, it's appearing exactly when they just logged in. And it is kind of aggressive, especially since my bot is just asking things like more info on bug reports, or Q&As, etc. I would really appreciate the help! This is my first time using Interconnected.😁

620
Eric Fitz
Employee
M
Matt A11New Participant
asked in Workflows
Where is the RULE for looking at the Page Title?????!!

Hi guys... I am looking for the rule that allows me to look at the URL HTML Page Title... NOT the URLOur Page Title contains a ton of valuable information to create a bot from ... but all I can see as a rule is the page URL.. I need the title to be able to be looked at too!

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Top Expert ✨
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Super User ✨
TithoSuper User ✨
asked in Workflows
Real world experience and bot training

As per question, the article and help is all well and good but it is not really landing our bots conversion.  Our DesignWe reviewed 200K cases and distilled answers down to a few hundred to cover core needs and built the first 100 (then adding 50 per cycle)Custom bot paths all ending with a resolution bot answer150+ answers all with at least 10 variations of the question (trained)Some answers having key words to limit where they applyWe are refining the each resobot answer as we go (we have a weekly review process) Current PerformanceWe are seeing a small number of resobot answer sends on the end of the the custombotOur product is such that a request to add something could look like a request to remove something - but neither of these answers is being sent200 of 4000 conversations covered which seems low for 150 answers that cover our core business Would be interested in how y'all have approached this and what has moved the needle for your org.

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Eric Fitz
Employee
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Super User ✨
TithoSuper User ✨
asked in Workflows
Custom Bot Design

We have been using the custom bot as a form of triage for awhile and seen less interest in deep bot paths and more give me the answer or a human. What has every ones experience been with custom bots thus far?How many steps before users request to talk to a human or get an answer?Are you ending paths with a resobot? If so, are the users using the answers? Are the resobot answers being shared?Is the triage actually working for you? 

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T
Super User ✨
I
Inter C12New Participant
asked in Workflows
Can I import my conversation data from another tool for Resolution Bot?

I’ve just started using Intercom and I want to import my conversation data from another tool to train Resolution Bot, how can I do this?

1900
Eric Fitz
Employee
I
Inter C12New Participant
asked in Workflows
How do I make my answers perform better with Resolution Bot?

My answers don’t have a high resolution rate in Resolution Bot, how can I improve this?

150
Eric Fitz
Employee
I
Inter C12New Participant
asked in Workflows
Does Resolution Bot work in other languages?

Can I set Resolution Bot to show in other languages besides English?

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Eric Fitz
Employee
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