Fin 4 is here: Skills, Fin for Success, a more proactive Operator, and Apex 2.0
Fin 4 was announced at Pioneer 2026. Here's what's new for Fin customers. On 7 October, Fin 4 launched with upgrades across the whole Fin system: the Customer Agent, Operator, Copilot and Human in the Loop, and the Apex models behind it all. 🤖 Customer AgentFin for Success. Fin can now start conversations itself to help customers onboard, reach their first win, use more of your product, re-engage when usage drops, and spot churn or expansion signals.Skills. Procedures give you tight control over defined processes like refunds. Skills are for problems with no fixed path, like troubleshooting or investigations. Each Skill has triggers (when Fin should use it), tools (what Fin can do in your systems) and instructions (guidelines and guardrails). 🧭 OperatorRoutines: ongoing work on a schedule or triggered by an event, such as a weekly team performance report or an incident alert with a diagnosis.Connections: Operator can use information from tools like Slack and GitHub, for example draft
