Fin Product Area

Our workspace has been under review since we verified our domain for outgoing emails. This has been 3 BUSINESS DAYS with no response after I immediately provided the information Intercom requested. It's hindering our business to not be able to communicate with customers about their orders. It says it should take less than a day and yet my message are still Not Seen to support. How long does it take to get any help?

On this new feature release - anyone have ideas on or played with the use of conversation attributes on a non authenticated public page? My use case is to ask some questions (email, product, request type) and then route those conversations to our chat team instead of it being a static webform.

I'm trying to paste text into an article and it is only going in as an image that cannot be edited. Anyone else experiencing this? This is a new issue, I've been able to paste test in the past.

Hello, is it possible to send individual outbound to individuals, without importing a list of users? Or would these have to be imported one by one to send individually?

I am developing an intercom app for my company. As per the code, the app is integrated into inbox. Clicking on it opens up a configuration screen. How to send results object after configuration is completed. Can someone provide me the Node.js code? I need the Node.js code that will be called when the configuration is completed

Hi! Could you help me please? I'm looking for the possibility to combine my saved replies into folders. Do you have such functionality?

How can I help my team get as much context on a conversation as possible before it’s assigned to them?

Can I view certain kinds of conversations, grouped together, in real time in the Inbox?

Can I mark a reply to an auto message as priority automatically if a customer’s reply contains certain keywords?

Can I reassign a reply to an auto message automatically if a customer’s reply contains certain keywords?

Can I mark a conversation as priority automatically if a customer’s reply contains certain keywords?

Can I reassign a conversation automatically if a customer’s reply contains certain keywords? 

Can I mark a conversation as priority if it hasn’t been replied to within a certain time frame?

Can I reassign a conversation if it hasn’t been replied to within a certain time frame?

Can I tag a conversation if it hasn’t been replied to within a certain time frame?

Can I set up my reports in such a way that I am regularly emailed a PDF version?

 Hello, Why my chats is appearing in the dashboard but is not appearing in the app??I mean the outbound chat suppose to be live but it's not working inside my app. Any reason?

Is it possible to extract a direct link to the customer service employee?

So my need is to make sure every word, also the ones with hyperlink, are visible. Let me know ;)

What is the limit on the number of segments Intercom will allow me to filter for? I've had the platform error out on me when creating some complex user groups when filtering for a variety of segments/qualifiers and attributes.

How do I add a tag to a conversation? I can’t find the option.

Messenger TipsProbably obvious and a well known approach but we rely on the Messenger message types to drive engagement for diff types of messages; Chat: when we want to get customers to engage to pick up a convo and drive adoption - now partnered with reso-bots and FAQ answers. Posts: when we generally do not want responses but want to drive action or share info Badge; Low priority (not time sensitive) and impact (no action or impact to services) engagement that is shared as an FYI - the benefit of these is they can queue up and increase count and can be opened later. This allows for ongoing and continuous engagement without impacting customer journey  Snippet; Low/Medium priority, and impact where action is required - where part of the message is visible with indicators of what to do so attention is grabbed. Often paired with event or page targeting Show Full; When there is high priority and impact, immediate action or attention required - often partnered with large format to take ov

I just received the July Roundup email and it looks amazing. I haven't figured out how to customize our Outbound campaigns to look this cool. Any recommendations?

We have been using the custom bot as a form of triage for awhile and seen less interest in deep bot paths and more give me the answer or a human. What has every ones experience been with custom bots thus far?How many steps before users request to talk to a human or get an answer?Are you ending paths with a resobot? If so, are the users using the answers? Are the resobot answers being shared?Is the triage actually working for you? 

How does the wider community approach the orchestration of interactions (email/post/chat)? Challenges we have hit head on on include;Targeting the correct users at a companyLimiting how many interactionsLanding the next best messageOne Off Messages versus Ongoing CampaignsIntercom versus other systems and not bombaring your customersVisualising and mapping out the live touchpoints and interactions We have come up with workarounds and ways to keep the lights on but not sure we really have solved this at scale - so keen on others experiences.