Fin Product Area

We want to use intercom on our flutter mobile application. Can we use flutter intercom with our custom message screen.

We have the Suggest help articles option enabled in our Automation. However, when using Custom Bot / Workflows in some cases we don’t want the Suggest help articles to be sent in the chat as it is irrelevant. Is there a way to stop this just for specific parts of our workflow? I've tried a lot and it seems that the only way to stop it is to close the conversation, but I don't want this to happen.

I created a rule on Intercom for Intercom to automatically detect Customers country and Set the Country in pre-set Custom Attribute.  I observed this works on some Tickets and does not a whole lot of others. What could be the reason for this?

Hey folks! Is there a way to set an incoming email to specific addresses, into specific tickets?for example, if the customer sends an email to our billing@example.com email, to automatically turn it into a billing ticket, but if they send an email to support@example.com, it'll automatically turn into a support ticket?As opposed to a normal conversation?​When I tried using inbox rules to set the ticket status as "submitted", it just didn't do anything since no ticket type was selected.​Thanks so much! 🙌​

Hello there,I want to enable identity verification  for a web application my questions are:1-After generating a hash on a server-side, is there a secure way you suggest to send that hash to a client-side? Also, Is it fine JavaScript access to the hash in the client-side?2- How would I test identity verification in DEV environment before implement it in PROD?Thank you!!

Hi all, We are no longer using Intercom, but customers still email us on Intercom email adresses. We now added an automatic reply, but it would be much more helpful if the emails are automatically forwarded. Do you know how to do this?Kind regards,Sannah

The contact list and the list of outbound messages are out of sync by thousands for the same condition. Why is this?

Hey guys!In my help center there are several collections that cover similar topics.To avoid confusion I would like the search to display the article collection for each search result.Is this possible?For example, when searching for the word "Importação" I receive several suggested articles. However, some of them are from collections that are not relevant or appropriate for the search query. Thank you for the support 💙

We have signed the order form for a Support Pro plan. But we are now still in Starter plan.Right after we signed the order form, the Support Pro subscription showed up on the Subscription page. However, the Starter subscription was also listed on that page, which does not make sense. Aidan Simpson told us that it is better to cancel the Starter subscription. So, we went to the Subscription page and did the cancel. But this has caused the Support Pro subscription to be cancelled instead.So, now we are stuck in Starter plan. Our usage has been severely impacted by this.We have been trying to contact via Live Chat or email Aidan Simpson directly. It is the 4th days now, we still haven’t heard anything back from Intercom.What we needWe need to subscribe to the Support Pro plan and remove the Starter plan immediately!! This is our app URLhttps://app.intercom.com/a/inbox/bumuw2dq

I have imported CSV into Intercom to target certain amount of couriers. During the day I have made changes to the several tagged people and therefore needed to change CSV and upload it again. On the first attempt, Intercom pointed an error saying that there are already users who are imported with same email/name etc... and suggested me that I need to delete them. So, I went to my imported CSV and "archived" it and uploaded new CSV (new CSV contains almost same persons) and it worked very well.  During the day, I needed to change imported CSV again. So, im remaking the whole process from above (archiving actual one) and uploading new one. This is the point I am stuck now. It can not be done twice. I get an error that there are already users who are imported with same email/name even though I have archived them like first time, and it doesn't allow me to import CSV like first time. Kinda need help ASAP. Does anyone know how to import the same CSV for the second time? 

Context - I want to send out a churn-related survey and gather information on why the customer churned away. Ask - We want to collect the survey in the form of options presented to the recipient, where they must select a choice instead of replying to the merchant. How do I set it up using intercom’s email builder and pass the data as a user tag to intercom? 

I have a bot flow built, but on some of them I want them to close if the ‘end bot’ doesn’t get completed by the customer. Is that possible? Example: Bot → customer answer → article delivered → Customer is given a choice to chat, end, or start over.I want a bot to close out the chat if they never respond. Is that possible for it to run only on this small section of the flow? 

I would like to add two New Conversation apps onto the home page, so that it triages to a different internal user depending on which the end user selects. I was wondering how I could do this.Thanks!

Hey, we use intercom for our help center and currently our help center robots.txt file gives a 502 error code (https://help.whatagraph.com/robots.txtAny idea on how to solve this?

Hi, Is it possible to add multiple snippets/records to FIN? Or upload JSON/CSV file?  Thank you,Noam

I'm unable to add team mates as it says "identity verification. We've prevented your workspace from sending email, including invites, as your workspace failed our workspace review process. Please contact customer support or visit our Help Center for more information."  

Sometimes I need to log into a user’s account to debug an issue. When I do that, it marks all messages sent to them as “seen”, since the messages pop up on the screen immediately. This is an issue because then when they log into the app, they won’t notice that they have a new message. It seems like it would be better if a message gets marked as seen when the user opens the messenger and goes to that conversation. Is there a way to change this behavior so I’m not accidentally marking my users’ messages as seen for them? Thanks!

Hi, i am trying to send a message to a list of users using REST API, but it only supports a single message by request. There is any way to send messages to multiple users?

I want my users to see a post when they log into my web app for the first time if they match a certain rule. I want the post to appear over my ui and block it, and I don’t want the users to be able to close / dismiss it. Once a user is manually approved by my team, the team will add a tag. The tag will exclude them from the audience that is shown the post, so the next time they log in the post won’t appear.  Is that possible? 

Can I delay loading Intercom on my site to reduce the JS load? i.e. only load it after a page is fully loaded for a visitor?

Hello, We're using SEMRush to monitor and improve our SEO and we're getting a lot of errors and warnings related to our knowledge base that is using Intercom.  These errors are mostly :- Conflicting hreflang and rel=canonical- Most links have a rel=nofollow attribute Is there something that can be done related to this? Thank you!

Aside from the few videos I’ve watched, is there a how to manual to learn Intercom from basic to advanced?

Hello!The company I work for has 2 separate products with 2 different domains.I understand I can use one Intercom workspace if I use the same app id > all activity will be sent through to the same workspace.The products work slightly differently so I will need to capture different attributes for each one.I am thinking of creating a customer journey for each product, identifying which attributes or events will help in my customer engagement (i.e. which data do I need to trigger an action in Intercom) then asking our devs to integrate it in our tracking. Does that sound like the right approach? Is it normal that I will have some attributes for product A which will never be used for Product B (unless the user is using both products)?Any tips or best practices welcome!

Hi our company is making some custom sets of sla’s for tickets within intercom in order to do this we have made an api and linked it via a webhook. However this only works with conversation attributes that have been updated from some rules we have created. We cant seem to do the same with ticket attributes, is there a way of  updating ticket attributes from rules or custom bots much in the same way you can apply them to a conversation? 

On Safari there is a bug related to VoiceOver and focus interaction, this can be replicated on official pages. Is there a way workaround for this? Thanks!How to replicate:Open app.intercom.com or community.intercom.com on Safari Enable VoiceOver Tab until to select the app launcher Open it using VoiceOver keyboard commands VoiceOver focus incorrectly stays on the original page, while the keyboard focus goes to the messenger app The user can navigate the app using tab but VoiceOver focus stays fixed on the main page, VoiceOver doesn’t read aloud any app elements when this happensIn this screenshot you can see that VoiceOver focus (black rectangle) stays on the main page while the keyboard focus (blue rectangle) is inside the messenger app