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    User279New Participant

    Fin ignore external contentArchived

    There should be a method for tagging pages that we do not want FIN to crawl. While it's possible to individually edit the content to make it unavailable to FIN, this becomes impractical when dealing with a large number of pages. I propose implementing a solution such as a meta tag that can be added to our websites. This tag would instruct FIN to ignore the pages associated with our domain when we integrate it with the FIN system.

    3
    Jennifer K
    2 years ago
    Erinea RavasioNew Participant

    Save the URL of tooltipArchived

    When opening a tooltip, you are asked to insert the URL.Sometimes it is difficult to remember it, so it would be useful to have as suggested, just the one associated with the tooltip 

    2
    Jennifer K
    2 years ago
    Bryce RakopNew Participant

    Field auto-fill as part of a tourArchived

    Seems like this idea has come up a few times, but I’ll just add my $0.02 here.The fill-in field function for Tours is good, but when it comes to Addresses or even User Info, it’s greatly expands the number of steps in a Tour when you have to tell them “This is your street, now your state, now you country, now your post code” when all you’re really asking them to do is “Fill in your Address” across multiple fields. So this is my feature request, I see two models that would be valuable to Tours.Multiple Field fill-in You already have “force user to fill in this field”, we just need to tweak this to say “force user to fill in this array of fields (all within the selector on the tour). This would achieve a lot of the optional vs mandatory form field problems your other topic talk about. Auto-fill multiple fields Problem: What I notice when creating a Tour where users fill in fields, is that any error in their input is often not caught until much later in the tour, which then throws off the “Save” step of the tour, because the tour thinks they hit save (and it worked) when in reality, the error checking kicked in and said “I can’t save with that error in your input”. My proposed solution is a new feature where instead of “force user to fill in this field” it’s “Fill in this field with this value for the user”. In this way I can fill in a whole field with mock data so it explains to the user, but they don’t need to think about real data to put in those fields. It also prevents ID10T errors from typos/erroneous data, and as the Tour designer I can decide whether or not I actually save this mock data or not and  click on something else. Anyway, Tours is what brought my company to Intercom in the first place and I feel like it’s one of your premium features, so either of these two options would take Tours to another level of flexibility. Hope that helps,Just my $0.02,Bryce R.

    2
    Jennifer K
    2 years ago
    Jake Spirek
    Jake SpirekNew Participant

    Ability to duplicate macrosArchived

    A lot of times we have similar macros that just need a slight variation that can’t be handled in a variable.It would be SO helpful to have a duplicate macro button that copied over all your article/action/tag actions on it as well.Currently such a waste of time to have to do all that manually. 

    3
    Jennifer K
    2 years ago
    Jake Spirek
    Jake SpirekNew Participant

    Views: Option to see all messages NOT waiting on a replyArchived

    Ability to create a view in the inbox that allows me to see all my messages that are not waiting on a reply from me.I can currently create views for all items waiting on a reply for more than X minutes.But I have a ton of tickets that are snoozed because I'm waiting for replies, and I want to quickly go through and re-snooze them.

    2
    Jennifer K
    2 years ago
    Jake Spirek
    Jake SpirekNew Participant

    Views: toggle a "Just my conversations" option for views so we don't have to create a ton of the same view with a different assigneeArchived

    Please let us quickly toggle a "Just my tickets" option on all views. It's such a pain recreating a million views when I could have one version of it and it can either be toggled into "Me Mode" to just show my tickets OR just give a dynamic assignee field like "Assignee: Me (dynamic)" so that anyone viewing it will see only their own.

    2
    Jennifer K
    2 years ago
    Corrie Hermans-WebsterConnector

    Opt in to Subscription via survey/seriesArchived

    Users should be able to opt in to subscriptions within a series. For example: ask “can we contact you for more feedback” and if they say yes they are opting in to our feedback subscription. 

    2
    Jennifer K
    2 years ago
    Carolina LNew Participant

    Why is it not possible to delete email subscriptions?Archived

    I did a couple of mistakes where I had to archive a subscription type because we have done some changes to the types we have. Even if they are archived, they still appear in the dropdown selection for segmentation and email subscription selection when creating a new email. Why is it not possible to delete them if they never been used? 

    3
    Jennifer K
    2 years ago
    ssyam011New Participant

    Help Text for Inputs in Canvas KitArchived

    For Canvas Kt, when new components are created - now we’ve options for Label, Placeholder etc. but no option of having help text. It would be great if we can have an input for Help Text and show an ℹ button next to label - on hover of which help text  details will be displayed.

    2
    Jennifer K
    2 years ago
    Corey PraterNew Participant

    Remove minimum frequency of outgoing messagesArchived

    For certain uses cases having a minimum of 1 minute cool down for outgoing messages to a given user is a deal breaker. If we understand the risks of overwhelming the user with messages does it make sense to provide the option to remove the frequency limitations? In my particular use case I want to scale internal communications based on related business events associated with a users client portfolio. This may result in many similar messages being sent on behalf of a different client/customer. Batching would be fine if I didn’t also have the use case to isolate the messages by client/customer as well.

    2
    Jennifer K
    2 years ago
    Support AdminNew Participant

    Is it possible to customize emails that are sent when a ticket state has changed?Archived

    HelloIs there a possibility to customize the automated emails that are being sent when a ticket state has changed? Or only send the answer but not the status changes?Thanks in advance 

    3
    Jennifer K
    2 years ago
    User1667
    User1667New Participant

    Is it possible to prevent a chat from auto-closing when suggested article flow is abandoned?Archived

    My manager only wants to enable suggested articles if abandoned chats are sent to unassigned for the team to review. So, if a user clicks an article to view and then does not click ‘that helped’ or ‘talk to a person’ the chat needs to remain open and routed to unassigned. Is this possible? We cannot seem to get the settings correct if it is. 

    4
    Jennifer K
    2 years ago
    Team SwipeNew Participant

    Is it possible to send a macro with Good morning or Good evening based on the time of the day?Archived

    Can we create a macro which says Good morning or Good evening based on the time of the day? Automatically? If it is possible can someone guide us on how to execute it? ThanksTeam@ Swipe

    4
    Jennifer K
    2 years ago
    Rhiann Porter
    Rhiann PorterConnector

    Exceptions when creating Custom Answers for FinArchived

    I think it would be really helpful if, as well as qualifiers, we could choose exceptions when writing a custom answer and training Fin to pick up on the right questions.E.g. you can set exceptions when you create a Topic; words that you want the system to ignore, and if that word appears, then the topic is NOT applied to the conversation.I think this would be really useful for creating Custom Answers, as qualifiers don’t always help, but suggesting words to ignore would stop Fin giving the custom answer to similar questions where it’s not actually the correct answer.Anyone else think the same?

    2
    Jennifer K
    2 years ago
    Simon SchierNew Participant

    Prevent crawling of directories when adding a sourceArchived

    As FIN crawls automatically our blog, it would be good if we could prevent this with rules like “do not crawl if URL contains blog” for example - or deactivate the crawled items with a filter like that for fin. Actually we do have to deactivate every single item which does not include relevant content by hand.

    4
    Jennifer K
    2 years ago
    BGRNew Participant

    Workflow create note with ticket attributesArchived

    Hello I would like to create the following workflow:If a ticket of type “Termination” is created (The ticket type contains an attribute called “Date”) I would like to add a custom note to the ticket that contains the date of the created ticket. Somehow the worflow doesnt allow me to access any of the ticket attributes. Or am I wrong?  ThanksBen 

    3
    Jennifer K
    2 years ago
    Justin McIntyreNew Participant

    Create Custom Resolution Bot with ChatGPT IntegrationArchived

    Is it possible to create a custom bot (Not FIN) with chat GPT integration?

    2
    Jennifer K
    2 years ago
    YoshikoNew Participant

    I want to delete reply message which said "You will also receive a response via email"Archived

    When our customer send the message throw intercom bot, they always got one message automatically which said“You will also receive a response via email :customer email,we will reply as soon as possible.”  *Sorry it’s japanese.This message says “You will also receive a response via email”, but sometimes customer cannot get email, so customer confused. I want to delete this message, and just wanna send “we will reply as soon as possible.”, how can i do that?If you know could you plz tell me how to do that. Thank you

    3
    Jennifer K
    2 years ago
    doig-mmConnector

    import csv into snippetsArchived

    If we have a large volume of information we’d like to add as snippets, can we import these in 1 step, perhaps as a CSV?

    3
    Jennifer K
    2 years ago
    Bri BorchardtNew Participant

    Survey positioningArchived

    Hi there, Please let us control the placement of small in-app surveys! Data shows that it drastically impacts response rates, and the current bottom-center positioning isn’t ideal (nor is the large format for non-intrusive microsurveys). 

    3
    Jennifer K
    2 years ago
    Erin KActive User

    I want to have a different internal name for articles than external namesArchived

    We have different tiers of users, and different verticals. So for example Vertical A, Base level and Vertical A, Premium level have the same product but pages within the product are enhanced in the premium level and more basic in the base level.  I want to create Help Center articles for these pages that have the same name that are only visible to the applicable vertical and level. But I want my account managers to have access to all of them. The problem is, how will they know the difference between the articles without opening them and searching for the nuances? I want to make it as easy as possible.

    2
    Jennifer K
    2 years ago
    Jiayan YuNew Participant

    Filter on number of times an event has occurred within a time periodArchived

    Is it possible to filter a series on the number of times an event has occurred within a given time period? For example, users that have purchased 5 items in the last 30 days. I know it is possible to filter on the count of an event (e.g., count of items purchased = 5), but not sure how to layer the time period on top of the event count.  Thank you for any input! 

    3
    Jennifer K
    2 years ago
    Jana
    JanaActive User

    Make the button to download a chat´/conversation transcript more visibleArchived

    We often have leads or users asking for a transcript of the chat they had with us. It is already possible for them to do this, but I think they don’t realise that is an option because it is very hidden. Currently they have to click on the name of the rep they are talking to at the top of the chat window, and then there will be a button (without a label) to download a transcript. This button should be visible without clicking into any other menu, in order to make it easier for people to get their chat transcript if needed.

    2
    Jennifer K
    2 years ago
    Yegor BelovNew Participant

    JS API: provide the expanded mode settingArchived

    Hi!Intercom sets `intercom.intercom-expanded-mode` setting to localStorage which controls the default view mode for the widget.It seems to fall back to “expanded” mode. In our use case we want it to be narrow by default. At the moment our solution is to manually set `intercom.intercom-expanded-mode: false` with JS, but it’d be handy to have a default setting as a boot option.Thanks!

    2
    Jennifer K
    2 years ago
    Alex M16
    Alex M16New Participant

    Data Dependency - Conversation DataArchived

    Having the ability to create field and data dependencies. Intercom currently allows data fields to be team specific, that they only show if the conversation is assigned to a specific team. What would be nice is some of the data fields would show certain data depending on the data selected in another field.So if I have two list fields, A and B, and they both contain different data. List A looks like this:A: 1, 2, 3And B looks like this:B: 4, 5, 6I would want to be able to say, if I pick 1 in list A, only show me value 4 and 6 in list B. The reason behind this is it allows us to have fields shared in the platform but we can only pick data relevant to a central or to multiple data fields. I have been told Zendesk does something similar and I know Salesforce has the capability. It allows for better and more accurate choices by agents and in turn better and more accurate reporting.  

    3
    Jennifer K
    2 years ago
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