Intercom Product Area

Hi, is there any way to set conditions trigger between steps, for example, wait one day --> if number of orders increased, switch to [this], else, switch to [this] Thank you

 Is there a 3rd party tool out there that can help with this? (Intercom has an office hours feature, but I'm looking for something that sends out an actual reply in the conversation)

If we want the Messenger Launcher to open by default when a page loads, is there an easy fix we can add to the JS snippet?

Is there a way to limit a post to only send to the first 100 users that meet the defined criteria?

Hello, Intercom community! Is there a way to monitor the deletion/archiving of users by the teammates? Also, can we somehow limit rights to archive/delete users for some users (i did not find such a setting in the permissions settings)

Hi! I have Help Center by Help Docs active on our website. We are ready to change Help Docs to Intercom. However, we have a large scale communication campaign active where we are directing our customers to certain help center article. We are going to move Intercom Help Center to the domain where Help Docs is located. Am I able to customize Intercom Help Center article URL´s to match the ones Help Docs are have right now? Or is my only option to automatically re-direct customers from certain URL´s to the new ones? Hopefully you get what is my use case and give you opinion to the matter 😅

Hello, I want to set rules based on user segment.  For example, as a scheduling app, if someone has not scheduled their first meeting, I want to direct them to a re-engagement email sequence. Otherwise, they can progress. Here's my question: if I don't set any rules (because meetings are not associated with a URL or time on a page), can I use the "Who will proceed" section to target the user segment we to proceed, will that group progress? Additionally, will users who don't fit that parameter be considered "not matched" and proceed accordingly?  I've attached a screenshot demonstrating the concept.

Hello! Currently I am exporting data from the "exports" tab under "customer support", by team participated.  One thing I have noticed in pulling this data is that the med first reply time in aggregate varies vastly from the med first reply time per team participated in aggregate that is displayed in the UI under the "responsiveness" tab under "customer support".  For instance, I am pulling a med response time for a count of 109 conversations for Medicare-Tier 2 from the export for 10/12 and it shows 1:01 minutes.  However, within the "responsiveness" tab it shows 19 minutes for Medicare-T2 med first reply time and 106 conversations.  Can you help me understand why this is so different?

I get the message "Email can't be sent right now as your workspace is being reviewed. We've emailed your workspace admin with more details." No email from Intercom and chat is unresponsive. What do I do? This is very frustrating, as we've just moved our emails to Intercom, and are now having to move it back to Salesforce.

how to count the customer satisfaction?

I'm the main person responsible for our help center at my workplace. When I look at the conversations that our support handles I often find that our users don't seem to know that there is something like a help center. We do link to articles in lots of marketing content, in product tours and added the search in the messenger. We even have a "Help" button in our product that links to it.I also encouraged our support to send the fitting articles whenever possible. Is there anything else that worked for you? Were you able to increase the views for articles somehow? Curious to hear some insights.

Ive been struggling with this for the past few months and seems no one can assist me with a permanent solution

Hi, There is a bug during the creation of an email template from HTML. 1) Start creating a new e-mail template2) Switch to HTML editor3) Paste long HTML code 4) Click e-Mail subject and try insert attributes You will get: Attribute window hides in front of the editor :/  BTW: Attributes are not supporting in HTML editor :/ (This is a feature request). @eric f11​ 

How do i know when the survey is completed by the user so that I can return a "Thanks for responding" canvas component . How should i close the loaded iframe. ?

Is there a smart way to pull through users information,eg telephone, postcode etc from a Facebook conversation (ad). Leads that land in our inbox provide us with the key details we need but I cant edit any of the fields on the right hand side? any ideas?

Customers appear as unidentified when contacting the support team while navigating the help center\reading an article in the Help center, how can I disable the chat option in the Help Center? When customers enters our Help Center website they have the ability to contact the support team via the intercom chat button. The problem is that they will appear as unidentified in the inbox, leaving the support team unable to answer them (if not in real time). Is there any option to disable the Chat option in the Help Center?

Hello, Intercom Community.I would like to create a Series that would use the combination of posts and pushes.The desired outcome1) user is entering the series2) we are waiting for some time and sending the POSTIF the post IS delivered (user was online), we will wait for another period of time and will send another post (of course, if the exit rules were not triggered)IF the post IS NOT delivered, we will send a push notification3) we will wait for another period of time and repeat post->push with the other messages On the screenshot you can see the draft. I would like to clarify a couple of things.If the post IS NOT delivered (user was not online), we are sending the push. Ideally user is clicking on it and opens the APP. WILL the previously send post be delivered since the user visited the platform? Or since we moved from the post to the push, Series will not send previously planned Post?If the post is not delivered and user did not enable Push Notifications or don't use the m

We have some automated behaviors in our application that should preferably not run during the product tour. I'd like to be able to append "?producttour=1" in the URL so we can deactivate some functionalities in the code. Is that something that's possible or that will eventually be? Thank you

Also on top of this, how would I send different users to different teams based on the same criteria?  

Sometimes I need to tag hundreds of companies with the same tag e.g. "Integrated Company". I can't find a convenient way to do that in bulk all at once. Any suggestions?

I wanted to say great job to the intercom team who handles bots. We recently switched from Zendesk Answer Bot and you guys just did an amazing job with the whole product and UI. Works 10x better. Thanks!

It seems as though the mobile app does not receive a push notification until 10 minutes after getting a message. Is this normal? Furthermore, my status is always set as 'away' unless I have a browser window open with intercom. This seems to be ridiculous. How do I expect anyone to message us when a status is always set to away, with no obvious way to change this? Why is it that a mobile push notification takes a solid ten minutes to go through? This seems to undermine the entire point of using the mobile app. Just thought I would check with the community before cancelling this.

I want to send a post message to our users as soon as they log into the app or the web. Basically, for it to pop-up as they log in, if possible.I'm confused about how to make the filters accurate to that criteria: Does putting "time on current page = 1 second" cover it? Or do I need to follow that with our homepage URL maybe? Any other tips are welcome :), I'm still figuring things out.Thanks!

Hi, on Fridey I tried to export users, I selected filters. Clicked to make an export, it was written that it will happen in a few hours. It has already been over 96 hours, no file. And so 4-5 times.