Intercom Product Area

Hi guys,I wanted to know if in the UI there’s an option that is “Create By” or something similar in the workflows?For example: I’d like to do the following:Create a workflow for when a new ticket is being created - if that ticket is created by me, assign it to my colleague. If the ticket is created by my colleague, then assign it to me.Anything like that that i can use maybe? Thanks!

Can you make links open in same window within articles, instead of forcing them to open in a new tab? (they all get generated with target=”_blank)

At the moment if I add a link to my posts it opens in a new tab, which opens in a logged out state. This is a pretty poor experience for the customer. Is there a way for the link to open in the same window?

I am needing a way to have the conversation transcript to always send when a conversation has either closed or has been left after a certain period of time. Is there a way to currently do this?

Can Intercom workflows support sending automated messages in multiple languages? I’m looking to create workflows that dynamically send messages based on a user’s preferred language (Checkout). Is there a way to integrate language detection or user segmentation to achieve this? Additionally, are there any best practices or limitations I should be aware of when setting up multi-language support in workflows? Any guidance or examples would be greatly appreciated!

Hi everyone,I am working on creating a smooth onboarding experience for new users of our uipath automation platform & I want some inspiration and best practices.What are some things you have found  effective in welcoming new users & getting them comfortable with your platform??Are there any  features or elements you would suggest including in an onboarding flow??I want to know about how to avoid overwhelming new users with too much information at once.Also i have check this https://community.intercom.com/topic/show?tid=8592&fid=7Thank you.:) 

We received an error when I tried to send an email to a new user, even though I have already verified my domain address and obtained the send email permission. It's quite strange. Can anyone help? 

I want to embed a video in an article, how do I do that?

Hi everyone,I’m Darshan Hiranandani, considering integrating Intercom with my website to enhance customer engagement, but I’m unsure if it’s the right move. Do you think Intercom is a good tool for improving customer interaction and support?I’d love to hear your thoughts or any experiences you might have with this integration.Looking forward to your suggestions! RegardsDarshan Hiranandani

Hi everyone,I’m Darshan Hiranandani, need help with setting up multiple inbound email addresses in Intercom for different support teams. We have two teams, one for French-speaking clients and another for German-speaking clients, and each team has its own email address:france-support@company.com (for France) germany-support@company.com (for Germany)Currently, we forward emails sent to germany-support@company.com to Intercom's default inbound address, and everything works fine. The email creates a new chat in the German support team's inbox.However, we want the same setup for the French support team. Ideally, we want the following behavior:If a client in France sends an email to france-support@company.com, it creates a new chat in the French support team's inbox in Intercom. If a client in Germany sends an email to germany-support@company.com, it creates a new chat in the German support team's inbox in Intercom.I’m wondering if it’s possible to create separate inbound email addresses for

Can I add a note to a company via the API?

Hi Team,I’m Darshan Hiranandani, hope you're all doing well! We're currently facing a challenge with transferring larger-than-100MB files via Intercom, as its built-in file upload feature is limited to 100MB. For now, we’ve been using Google Drive as a workaround, but the process of manually creating and sharing folders with customers is inconvenient, and many customers struggle with accessing the Google Drive links.We also looked into SendSafely, but it seems overpriced for our needs, requiring a minimum of 15 users.I wanted to reach out and ask if anyone has found a better solution or workaround for transferring larger files securely with customers inside Intercom. Ideally, we need something that’s easy to use, secure, and cost-effective for our small team of 3.Any suggestions or tools that you are using to handle this? I’d really appreciate your input!Thanks in advance!RegardsDarshan Hiranandani

I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about medical consultations, So I am looking for a platform where I can engage my client’s customers according to their location and plan their consultations according to customers’ location.Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?

Is this possible to change the text / design used in the outgoing email to customers when they open a ticket via email?I especially don’t like the wording used by the default system.

Any tips on having people click on a dropdown and make a selection in a product tour? Right now clicking is just flashing the dropdown quickly. I can't advance to the drop-down selected, and then pick.    

Is there a way to scroll on the product tour? A couple items on my tour require scrolling to the right to make it work

It could include a check box list format in the attribute options, so that it is possible to select several options.  

Hello Are there any plans to expand and have more control over the CSAT survey, such as:Controlling how it is sent Deciding when to send it Adjusting the design Customizing the questions Refining the calculation method?

HelloIs it possible at the end of a product tour to ask the user to rate it, or do like a CSAT of this ? Thank you !

Hello, I'm creating my product tours and I have the following question: I have a logical path that my end-users should engage with my product tours: First they must do the product tour A, then the B and then the C. I've write them in a way that at the last step of the product tour A, a post type step, I give a link that directs the end user to start the product tour B ( the url with the product tour code at the end: "?product_tour_id=217376"). And at the product tour B, just like the A, I created the same last step, but giving the product tour C url. In that way, when finishing the product tour A, the end-user clicks on the link to the B, and when finishing it, clicks on the link to do the C, just the way I want. But I noticed that when clicking in the product tour B link, at the end of the A, the last step of the A stills appears on the screen of the URL of the product tour B, instead of starting the tour B. How can I get this done? I'd really like to make this w

I want to display the message count on my custom intercom launcher but I find the count is not being accurately reported by the onUnreadCountChange function until the Intercom widget is opened. When the page is loaded and the handler is initially registered it always returns 0 unread messages until the widget is opened and then it will return the correct number (in this case 2). Here’s an example of what is being logged to the handler before (on load) and after the intercom launcher is clicked. Once clicked the handler receives the wrong number of messages (1) before finally returning the correct number of unread messages (2).import Intercom, { shutdown, onUnreadCountChange, update, showNewMessage, hide } from "@intercom/messenger-js-sdk";// rest of react setup ....useEffect(() => { const initialize = () => { Intercom({ app_id: INTERCOM_APP_ID, name:<redacted> created_at: <redacted>, custom_launcher_selector: '#support',

Hi, recently updated to react native 0.76, so using MainApplication.kt instead of java. The react native docs only have guidance on .java version of react native. This is my stab at initializing the module. In app when I try to present the intercom messenger it errors out with “Content could not be loaded” with no error message or logs.```import com.intercom.reactnative.IntercomModule``````override fun onCreate() {super.onCreate()SoLoader.init(this, OpenSourceMergedSoMapping) // Initialize SoLoader first// Initialize Intercom after SoLoaderIntercomModule.initialize(this,"apikey","appkey")if (BuildConfig.IS_NEW_ARCHITECTURE_ENABLED) {load()}}``` This setup is unfortunately not working, but works perfectly on iOS. Any ideas? 

We activated the “If customer has been unresponsive “ workflow in our chat conversations. How can we interrupt this workflow in cases where an agent needs to snooze the conversation because they need time to research or they need to consult another department? This is what we are trying to achieve:Agent will send a message asking for more time to solve the problem Agent will snooze the conversation Either of these can happen: a). Conversation will automatically unsnoozed and will stay on Open Inbox until a teammate picks it up b). Agent will manually unsnoozed the conversation and proceed to assist the customerWe are trying to avoid the scenario below where we tell the customer to wait, and yet we send them a follow-up because we haven’t heard from them😅 

Hi Everyone, I'm Sachin Duggal , and the owner of a bags manufacturing business. I’m planning to launch a new product soon and want to create a waitlist for customers who are interested in being among the first to try it. I’m aiming to send a message to a specific customer segment and collect a "yes" or "no" response for joining the waitlist. Then, I’d like to prioritize the users who clicked "yes" first and release the product gradually to that group.Has anyone set up something like this before? I’m considering using Intercom’s method with Fin Copilot as an example. What would be the best approach to achieve this? Any tools, integrations, or tips for managing a beta waitlist effectively?Thanks in advance for your help!Sachin Duggal

Hi Everyone, My name is Sachin Duggal, and I lead a growing enterprise in the bag manufacturing industry, dedicated to quality and innovation.I’m about to launch a new product and want to create a beta waitlist for a segment of customers. Here’s my plan:Send a targeted message to customers, asking them to join the waitlist. Collect “Yes” or “No” responses to gauge interest. Prioritize access based on the order in which customers opt in.I’d like advice on the best tools and strategies to:Collect responses efficiently. Manage and organize the waitlist. Gradually release access in a systematic way.Has anyone done this before? Any tips, tools, or examples would be a big help!Looking forward to your suggestions!RegardsSachin Duggal