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Hello!!We have been trying to create Intercom GTM tags for logged out and logged in users.For logged out users it was easy enough as we’ve followed the Intercom documentation and all good. However, when it comes to Intercom Logged In users tag, we’ve followed this documentation but are not too sure of that we should add in the variables (please see picture below) for it to track the correct values for each user. Is there some additional stept that’s not in the documentation that we should follow? Any data layer we should implement? Just to be sure we’re not missing anything.We’d be super gratful for any insight on how exactly this tag implementation should be done.Thanks a million!

Hey Intercom community! 👋Boulevard is hiring a Support Operations Specialist, and I thought this might be the perfect place to find someone with the right skill set.We’re looking for someone with strong experience in Intercom, Fin AI, and Custom Answers to help us scale our support operations and optimize our customer experience. If you love working with automation, AI-driven chat support, and improving workflows in a high-growth SaaS environment, this could be a great fit!Why Join Boulevard?🚀 We’re a fast-growing company empowering appointment-based, self-care businesses with a modern, user-friendly platform.🏡 Fully remote role (US-based).💰 Competitive salary ($65,450 - $93,500) with great benefits, including 401(k) match, flexible PTO, and equity.🤖 You’ll get to work hands-on with Intercom’s Fin AI Chat Bot, automation rules, and integrations with Salesforce, Jira, and Zapier.Who We’re Looking For:✅ 2+ years in Support Operations (or similar).✅ Strong Intercom expertise (especia

In the last version 15.15.0 of Android you updated androidx.activity:activity-compose to 1.10.1, which now requires to compile against version 35 of the Android APIs.Error below:```Execution failed for task ':app:checkDebugAarMetadata'.> A failure occurred while executing com.android.build.gradle.internal.tasks.CheckAarMetadataWorkAction   > 3 issues were found when checking AAR metadata:            1.  Dependency 'androidx.activity:activity-ktx:1.10.1' requires libraries and applications that           depend on it to compile against version 35 or later of the           Android APIs.                :app is currently compiled against android-34.                Also, the maximum recommended compile SDK version for Android Gradle           plugin 8.2.1 is 34.                Recommended action: Update this project's version of the Android Gradle           plugin to one that supports 35, then update this project to use           compileSdk of at least 35.                Note that upd

I can manually extract this data from an exported conversation volume report, but is there a way to do this directly within Reports in intercom? If not, consider this a feature request.

I’m looking for a way to make sure the data in Intercom and Pipedrive stays up to date automatically. Right now, our sales team uses Pipedrive, while customer support handles conversations in Intercom. The problem is that lead details don’t always get updated, and sales reps miss important context from past conversations.I’d love to hear how others are handling this. Do you rely on manual updates, or have you found a way to sync data between the two without extra effort?

Hey all, I operate a service-based firm looking to build out more of a saas-like platform to provide services to small businesses and individuals. Usually, we utilize client portals that have no form of client communication capabilities or have their own internal client chat method. However, email tends to be impossible to utilize as a whole, and portal chats tend to have their own limitations and lack of access and automation. Having the clean and on-site messenger for desktop and mobile seems to be a much better experience. But I have questions for those who are more seasoned using Intercom to see if my thinking on how to use it makes sense in the long-term.So going to spit ball some questions I’m hoping others can provide feedback or insight on!Has any other service based companies moved to using Intercom as a direct to client communication tool? For example, instead of shooting an email, have it shoot a direct notification to the user thru Intercom. Has that been more preferred by 

Hello, I have a custom action that is supposed to send a request to my server along with multiple url params attached.The problem is however, not ALL of the params are sent for every request. Yet, since they are declared in the Request section of Custom Actions the call fails presumably because not every param has a value. The questions are, 1.) are we able to set these params to be “optional” and I’m just missing the option? 2.) Why can’t Intercom just recognize that this param is empty, and input a null, or avoid the param all together and leave validation up to the server receiving side? AKA, my server.I just feel like this product is feature limited to the point its useless, at least for my use case. And yes, I have tried for hours to Google, watch Youtube videos, browse articles (even found this one), reach out to support (no response), and just plain ol’ trying things on my own before coming here. So don’t give me the ol’ “Search Google” non-sense. PRODUCTIVE AND SUPPORTIVE ANSWE

Hi everyone,We’re searching for a reliable method to transfer conversations from Intercom to HubSpot without losing important context. Our support team manages interactions through Intercom, but our sales team primarily uses HubSpot. Unfortunately, this separation often results in missing critical details during lead handoffs.Has anyone found a good solution to keep conversation context intact, either through automated integration or streamlined manual processes? I'd appreciate any tips or recommendations you might have!

Hi, I need to send a request to all of the users to ask their permission to allow push notifications from my company via intercom. Please tell me in detail exactly how to send this request.Thanks!

Hello dear comminuty :) Which crm do you recommend to integrate with Intercom? What do you think of Amocrm integrattion and Zoho, Salesforce, Hubspot ones? Thanks a lot for your opinion!

Hi team,We're implementing the require-trusted-types-for 'script'; header in our app and have set up a default Trusted Types policy. However, the Intercom widget script fails on the following line:e.documentElement.innerHTML = t,withUncaught TypeError: Failed to set the 'innerHTML' property on 'Element': This document requires 'TrustedHTML' assignment. Has anyone encountered this issue before? Any suggestions on how to work around it while keeping Trusted Types enforcement?Thanks! 

Hello, I need Intercom’s tax residency certificate for tax year 2024, could You help me? 

I need "content-available": 1 added to the payload, so we can handle the badge counter at our application

Hi,We are developing a React Native app with Intercom integration using the https://www.npmjs.com/package/@intercom/intercom-react-native package. We want to get the unread message count for a user to show a notification when the app is open and the user receives a new Intercom message.We have tried using the addEventListener with IntercomEvents.IntercomUnreadCountDidChange but the passed in callback does not get invoked when new messages are received. We also tried calling the getUnreadConversationCount method and that returns the initial count of messages when our app starts and the user is logged in into Intercom, but subsequent calls always returns the initial value event when new messages are received in Intercom. Calling logout and login again in Intercom and then calling getUnreadConversationCount returns an updated count, so it looks like a bug in your code, or are we doing something wrong on our end?Thank you,Mikael Amborn

Package: @intercom/intercom-react-native: ^3.0.3 When a push notification is sent via Intercom, with a deep link, the deep link opens correct on android (it opens to the correct in-app page when the app is in the background and the notification is clicked, as well as when the app is closed and the notification is clicked). However, on iOS, if the notification is clicked while the app is closed, the notification does not send the user to the correct page, it simply sends them to the home page (the page they would have landed on if they had simply opened the app by itself). If the notification is clicked while the app is backgrounded however, it does send them to the correct page. Anyone have any idea why this behaviour might be happening? 

Hello,I am experiencing an issue with the Intercom SDK on Android. When I initialize Intercom at app startup, I set the current language using:UserAttributes.Builder().withLanguageOverride(currentLanguage) After changing the system language and reinitializing Intercom with the updated language, most of the content updates correctly. However, the "Send us a message" text remains in the original language.It seems that this specific text does not update after reinitialization. Is there a way to ensure that all content, including this text, is fully updated after a language change?Thank you for your help. 

Hi guys,As far as I know, currently there is no option for sending Whatsapp templates via REST API (correct me if I’m wrong). Whatsapp don’t allow sending messages via their API directly if the number is already connected to your system. That leave us without options in order to have only 1 single point of contact number for receiving user’s questions and being able to automate templates for our users. Other competitors (like Messagebird) already allow to send whatsapp templates via their API.So the question is, is there any plan to allow this in your API? Is there any ETA? This feature is quite important and if there is no plan to implement it would make customers contemplate switching providers. Thanks in advance.

We upgraded the Android Intercom SDK from version 15.7.1 to 15.9.1. After pushing out a new release of our app, we noticed that we were not getting crash reports from Sentry. We use Sentry as well as Firebase Crashlytics to analyze crash reports.After investigation, we determined that the Intercom Android SDK also uses Sentry. Updating the Intercom SDK had overwritten our configuration. This resulted in Sentry being turned off for our app.Manifest merger failed : Attribute meta-data#io.sentry.auto-init@value value=(true) from AndroidManifest.xml:45:55-75 is also present at [io.intercom.android:intercom-sdk-base:15.10.3] AndroidManifest.xml:25:13-34 value=(false). Suggestion: add 'tools:replace="android:value"' to <meta-data> element at AndroidManifest.xml to override.Sentry discourages usage in third-party SDKs (e.g. the Intercom Android SDK).“It's considered bad practice to use Sentry SDKs in third-party plugins, packages, and libraries (such as payment SDKs or embeddable widget

How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

I am looking to pull data from Snowflake to Intercom. In order to authorize this, I need to provide Snowflake with a redirect_uri. What would this value be?

I am using the @intercom/messenger-js-sdk SDK.It successfully records new users.The problem is that I cannot find how to set custom attributes for that user. I have the custom attribute `is_admin`. Here are the approaches I’ve tried:Basic objectIntercom({ app_id: APP_ID, api_base: process.env.NEXT_PUBLIC_INTERCOM_API_BASE_URL, user_id: user.id, email: user.email, user_hash: hash, is_admin: user.role.includes('admin'),});Object with custom_attributesIntercom({ app_id: APP_ID, api_base: process.env.NEXT_PUBLIC_INTERCOM_API_BASE_URL, user_id: user.id, email: user.email, user_hash: hash, custom_attributes: { is_admin: user.role.includes('admin'), }});Post instance update methodIntercom({ app_id: APP_ID, api_base: process.env.NEXT_PUBLIC_INTERCOM_API_BASE_URL, user_id: user.id, email: user.email, user_hash: hash,}

Hey friends, can you please help me determine which timestamp to consider for different call directions, namely inbound and outbound, within the same conversation? I couldn't find which timestamp to use as call_initiated_at for each call direction.I’ve attached a sample dataset where one tab contains ready-made metrics provided by Intercom, and the second tab includes conversation parts extracted from the conversation_part API object.Also, which two timestamps should be used to calculate call_duration, call_queue_time, and call_answer_time?

I’m experiencing internal Intercom error that is displayed in app’s UI (NextJS app router, @intercom/messenger-js-sdk package). This is a very unpleasant UX and I’d like to know how to prevent such behaviour. 

Hi Intercom Support Team,We're currently experiencing an issue with the Intercom chat widget in our React Native application built with Expo. While most functionalities are working seamlessly, our iOS users are unable to upload photos taken directly with the camera through the chat interface (specifically the camera option within the chat buttons).Here are the details of our setup:Platform: iOSExpo Version: 52.0.29React Native Version: 0.76.6Intercom React Native SDK Version: @intercom/intercom-react-native 8.1.0 and tested with 8.2.0New Architecture: DisabledWe've ensured that the necessary permissions are set as per your documentation:"NSCameraUsageDescription": "This app uses the camera to scan payment cards and take photos for support messaging." Despite upgrading to @intercom/intercom-react-native version 8.2.0, the issue persists. Our customers can access other features without any problems, but the inability to use the camera for uploading photos is causing some confusion.Our qu

We’re experiencing a slow launch time in our SwiftUI app, about 35% of the slow launch time is caused by Intercom initialization.  The stack trace indicates that multiple functions within the Intercom SDK, especially the initialization processes involving IMCCrashHandler, IMCConfig, HomeConfig, and HomeHeader, are contributing significantly to app launch latency. The UIKitCore and CoreImage components (like UIGraphicsImageRenderer and CIImage) invoked through ICAssets.backgroundImageViewWith also add processing overhead, which may impact the performance during launch.Here is the full stack trace given by XCodes tools:dyld start1. App.main() - SwiftUI2. AppDelegate.application(_:didFinishLaunchingWithOptions:) - SwiftUI3. IMCCrashHandler swizzleDidFinishLaunchingWithOptions - Intercom └ IMCCrashHandler sharedConfig - Intercom4. IntercomSDK_SentrySDK startWithConfigureOptions - Intercom5. IMCCrashHandler configureTags - Intercom6. IMCConfig sharedConfig - Intercom7. IMCConfig configFr