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2212 Topics
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ans ishfaqNew Participant
asked in Apps & Integrations
Intercome Widget not toggle correctly

Actually i am facing a issue and tried a lot of things to solve this bug, but could not find out whats the actuall reason behind this bugIssue:When I click launcher button, widget appears, then the launcher should become back btn to close that widget, but in my case when i first click the launcher widget appears and instead or becoming back btn, launcher suddenly blinks and return to its launcher state,second time  i click the btn, nothing happens, thrid time i click the btn , a new widget appear on top of previous one, at it goes so on.Please help me in solving this issueCode:if session[:user_id]@intercom_hash = OpenSSL::HMAC.hexdigest("sha256", ENV["INTERCOM_SECRET_KEY"].to_s, session[:user_id].to_s)end  <% if ENV['SEGMENT_JS_WRITE_KEY'] %><% if session[:user_id] && !current_user&.admin? && current_user.present? %><% profile = current_user.value&.profile %><script>window.intercomSettings = {api_base: "https://api-iam.intercom.io",app_id

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ThiloNew Participant
asked in Mobile SDKs
Displaying of collections seems broken in react-native-intercom

Hey, After migrating from "@intercom/intercom-react-native": "^3.0.5",to latest version "@intercom/intercom-react-native": "^4.0.1",the displaying of specific helpcenter collections does not work anymore.Old code: Does not work after updating the SDKconst res = await Intercom.displayHelpCenterCollections([‘1234567’])// trueNew code: Also does not work with the latest SDKconst collections = await Intercom.fetchHelpCenterCollections();/**[ { "id": "1234567", "title": "FAQ" }]*/const collectionIds = collections.map(_ => _.id);// [ "1234567" ]const collectionContent = IntercomContent.helpCenterCollectionsWithIds(collectionIds);/**{ "type": "HELP_CENTER_COLLECTIONS", "ids": [ "1234567" ]}*/const res = await Intercom.presentContent(collectionContent);// trueThe problem is the same for both methods:displayHelpCenterCollections and presentContent return true, but no Intercom popup is opened.

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anaivicuoNew Participant
asked in Apps & Integrations
Create GTM tag for Logged In users

Hello!!We have been trying to create Intercom GTM tags for logged out and logged in users.For logged out users it was easy enough as we’ve followed the Intercom documentation and all good. However, when it comes to Intercom Logged In users tag, we’ve followed this documentation but are not too sure of that we should add in the variables (please see picture below) for it to track the correct values for each user. Is there some additional stept that’s not in the documentation that we should follow? Any data layer we should implement? Just to be sure we’re not missing anything.We’d be super gratful for any insight on how exactly this tag implementation should be done.Thanks a million!

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Will P
Will PNew Participant
posted in Intercom Community
Looking for a Support Operations Specialist with deep Intercom expertise!

Hey Intercom community! 👋Boulevard is hiring a Support Operations Specialist, and I thought this might be the perfect place to find someone with the right skill set.We’re looking for someone with strong experience in Intercom, Fin AI, and Custom Answers to help us scale our support operations and optimize our customer experience. If you love working with automation, AI-driven chat support, and improving workflows in a high-growth SaaS environment, this could be a great fit!Why Join Boulevard?🚀 We’re a fast-growing company empowering appointment-based, self-care businesses with a modern, user-friendly platform.🏡 Fully remote role (US-based).💰 Competitive salary ($65,450 - $93,500) with great benefits, including 401(k) match, flexible PTO, and equity.🤖 You’ll get to work hands-on with Intercom’s Fin AI Chat Bot, automation rules, and integrations with Salesforce, Jira, and Zapier.Who We’re Looking For:✅ 2+ years in Support Operations (or similar).✅ Strong Intercom expertise (especia

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Will P
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Matias TebeleConnector
asked in Mobile SDKs
Latest version of intercom-android breaks API 34 RN apps

In the last version 15.15.0 of Android you updated androidx.activity:activity-compose to 1.10.1, which now requires to compile against version 35 of the Android APIs.Error below:```Execution failed for task ':app:checkDebugAarMetadata'.> A failure occurred while executing com.android.build.gradle.internal.tasks.CheckAarMetadataWorkAction   > 3 issues were found when checking AAR metadata:            1.  Dependency 'androidx.activity:activity-ktx:1.10.1' requires libraries and applications that           depend on it to compile against version 35 or later of the           Android APIs.                :app is currently compiled against android-34.                Also, the maximum recommended compile SDK version for Android Gradle           plugin 8.2.1 is 34.                Recommended action: Update this project's version of the Android Gradle           plugin to one that supports 35, then update this project to use           compileSdk of at least 35.                Note that upd

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melissa.noviNew Participant
asked in Reporting
What's the best way to determine which customers write us the most frequently?

I can manually extract this data from an exported conversation volume report, but is there a way to do this directly within Reports in intercom? If not, consider this a feature request.

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JamesDavisNew Participant
asked in Apps & Integrations
How do you keep Intercom and Pipedrive in sync without manual work?

I’m looking for a way to make sure the data in Intercom and Pipedrive stays up to date automatically. Right now, our sales team uses Pipedrive, while customer support handles conversations in Intercom. The problem is that lead details don’t always get updated, and sales reps miss important context from past conversations.I’d love to hear how others are handling this. Do you rely on manual updates, or have you found a way to sync data between the two without extra effort?

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Daniel Fonseca, EA, CFENew Participant
posted in Intercom Community
Looking for advice as service firm considering Intercom as communication method

Hey all, I operate a service-based firm looking to build out more of a saas-like platform to provide services to small businesses and individuals. Usually, we utilize client portals that have no form of client communication capabilities or have their own internal client chat method. However, email tends to be impossible to utilize as a whole, and portal chats tend to have their own limitations and lack of access and automation. Having the clean and on-site messenger for desktop and mobile seems to be a much better experience. But I have questions for those who are more seasoned using Intercom to see if my thinking on how to use it makes sense in the long-term.So going to spit ball some questions I’m hoping others can provide feedback or insight on!Has any other service based companies moved to using Intercom as a direct to client communication tool? For example, instead of shooting an email, have it shoot a direct notification to the user thru Intercom. Has that been more preferred by 

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Mitch EvansNew Participant
asked in API & Webhooks
Optional/nullable params in Custom Action

Hello, I have a custom action that is supposed to send a request to my server along with multiple url params attached.The problem is however, not ALL of the params are sent for every request. Yet, since they are declared in the Request section of Custom Actions the call fails presumably because not every param has a value. The questions are, 1.) are we able to set these params to be “optional” and I’m just missing the option? 2.) Why can’t Intercom just recognize that this param is empty, and input a null, or avoid the param all together and leave validation up to the server receiving side? AKA, my server.I just feel like this product is feature limited to the point its useless, at least for my use case. And yes, I have tried for hours to Google, watch Youtube videos, browse articles (even found this one), reach out to support (no response), and just plain ol’ trying things on my own before coming here. So don’t give me the ol’ “Search Google” non-sense. PRODUCTIVE AND SUPPORTIVE ANSWE

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JohnEdwardsNew Participant
asked in Apps & Integrations
Any efficient methods to transfer conversations from Intercom to HubSpot?

Hi everyone,We’re searching for a reliable method to transfer conversations from Intercom to HubSpot without losing important context. Our support team manages interactions through Intercom, but our sales team primarily uses HubSpot. Unfortunately, this separation often results in missing critical details during lead handoffs.Has anyone found a good solution to keep conversation context intact, either through automated integration or streamlined manual processes? I'd appreciate any tips or recommendations you might have!

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GardnerCaitlinNew Participant
asked in Customer FAQ
Resending push notification request

Hi, I need to send a request to all of the users to ask their permission to allow push notifications from my company via intercom. Please tell me in detail exactly how to send this request.Thanks!

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Lada NikitinaNew Participant
posted in Apps & Integrations
Crm

Hello dear comminuty :) Which crm do you recommend to integrate with Intercom? What do you think of Amocrm integrattion and Zoho, Salesforce, Hubspot ones? Thanks a lot for your opinion!

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nikospNew Participant
asked in API & Webhooks
CSP require-trusted-types-for 'script' header issue

Hi team,We're implementing the require-trusted-types-for 'script'; header in our app and have set up a default Trusted Types policy. However, the Intercom widget script fails on the following line:e.documentElement.innerHTML = t,withUncaught TypeError: Failed to set the 'innerHTML' property on 'Element': This document requires 'TrustedHTML' assignment. Has anyone encountered this issue before? Any suggestions on how to work around it while keeping Trusted Types enforcement?Thanks! 

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Nathan Sudds
Top Expert ✨
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Magdalena KulaNew Participant
asked in Customer FAQ
Intercom tax residency certificate 2024

Hello, I need Intercom’s tax residency certificate for tax year 2024, could You help me? 

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Conor
Innovator ✨
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irisrNew Participant
asked in Mobile SDKs
content-available = 1 so we can add badge count

I need "content-available": 1 added to the payload, so we can handle the badge counter at our application

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Conor
Innovator ✨
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Mai DevelopmentNew Participant
asked in Mobile SDKs
Intercom React Native unread message count not updated

Hi,We are developing a React Native app with Intercom integration using the https://www.npmjs.com/package/@intercom/intercom-react-native package. We want to get the unread message count for a user to show a notification when the app is open and the user receives a new Intercom message.We have tried using the addEventListener with IntercomEvents.IntercomUnreadCountDidChange but the passed in callback does not get invoked when new messages are received. We also tried calling the getUnreadConversationCount method and that returns the initial count of messages when our app starts and the user is logged in into Intercom, but subsequent calls always returns the initial value event when new messages are received in Intercom. Calling logout and login again in Intercom and then calling getUnreadConversationCount returns an updated count, so it looks like a bug in your code, or are we doing something wrong on our end?Thank you,Mikael Amborn

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AdnanNew Participant
asked in Mobile SDKs
Deep links on Intercom push notifications for iOS do not send the user to the correct page.

Package: @intercom/intercom-react-native: ^3.0.3 When a push notification is sent via Intercom, with a deep link, the deep link opens correct on android (it opens to the correct in-app page when the app is in the background and the notification is clicked, as well as when the app is closed and the notification is clicked). However, on iOS, if the notification is clicked while the app is closed, the notification does not send the user to the correct page, it simply sends them to the home page (the page they would have landed on if they had simply opened the app by itself). If the notification is clicked while the app is backgrounded however, it does send them to the correct page. Anyone have any idea why this behaviour might be happening? 

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olegmikhailovNew Participant
asked in Mobile SDKs
Issue with Language Override Not Updating in Intercom SDK

Hello,I am experiencing an issue with the Intercom SDK on Android. When I initialize Intercom at app startup, I set the current language using:UserAttributes.Builder().withLanguageOverride(currentLanguage) After changing the system language and reinitializing Intercom with the updated language, most of the content updates correctly. However, the "Send us a message" text remains in the original language.It seems that this specific text does not update after reinitialization. Is there a way to ensure that all content, including this text, is fully updated after a language change?Thank you for your help. 

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Intercom Team
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DriboNew Participant
asked in API & Webhooks
[Feature Request] Send whatsapp templates via REST API

Hi guys,As far as I know, currently there is no option for sending Whatsapp templates via REST API (correct me if I’m wrong). Whatsapp don’t allow sending messages via their API directly if the number is already connected to your system. That leave us without options in order to have only 1 single point of contact number for receiving user’s questions and being able to automate templates for our users. Other competitors (like Messagebird) already allow to send whatsapp templates via their API.So the question is, is there any plan to allow this in your API? Is there any ETA? This feature is quite important and if there is no plan to implement it would make customers contemplate switching providers. Thanks in advance.

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ryan.payneConnector
asked in Mobile SDKs
Version 15.9.1 of the Android SDK broke our Sentry config

We upgraded the Android Intercom SDK from version 15.7.1 to 15.9.1. After pushing out a new release of our app, we noticed that we were not getting crash reports from Sentry. We use Sentry as well as Firebase Crashlytics to analyze crash reports.After investigation, we determined that the Intercom Android SDK also uses Sentry. Updating the Intercom SDK had overwritten our configuration. This resulted in Sentry being turned off for our app.Manifest merger failed : Attribute meta-data#io.sentry.auto-init@value value=(true) from AndroidManifest.xml:45:55-75 is also present at [io.intercom.android:intercom-sdk-base:15.10.3] AndroidManifest.xml:25:13-34 value=(false). Suggestion: add 'tools:replace="android:value"' to <meta-data> element at AndroidManifest.xml to override.Sentry discourages usage in third-party SDKs (e.g. the Intercom Android SDK).“It's considered bad practice to use Sentry SDKs in third-party plugins, packages, and libraries (such as payment SDKs or embeddable widget

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mateusz.leszkiewicz
Intercom Team
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Julie WNew Participant
asked in Intercom Community
How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

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Huvi BoxerNew Participant
asked in Apps & Integrations
Snowflake Redirect URI

I am looking to pull data from Snowflake to Intercom. In order to authorize this, I need to provide Snowflake with a redirect_uri. What would this value be?

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Fergus FarrellNew Participant
asked in Mobile SDKs
User custom attributes with @intercom/messenger-js-sdk

I am using the @intercom/messenger-js-sdk SDK.It successfully records new users.The problem is that I cannot find how to set custom attributes for that user. I have the custom attribute `is_admin`. Here are the approaches I’ve tried:Basic objectIntercom({ app_id: APP_ID, api_base: process.env.NEXT_PUBLIC_INTERCOM_API_BASE_URL, user_id: user.id, email: user.email, user_hash: hash, is_admin: user.role.includes('admin'),});Object with custom_attributesIntercom({ app_id: APP_ID, api_base: process.env.NEXT_PUBLIC_INTERCOM_API_BASE_URL, user_id: user.id, email: user.email, user_hash: hash, custom_attributes: { is_admin: user.role.includes('admin'), }});Post instance update methodIntercom({ app_id: APP_ID, api_base: process.env.NEXT_PUBLIC_INTERCOM_API_BASE_URL, user_id: user.id, email: user.email, user_hash: hash,}

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Jaydeep khatriNew Participant
asked in Reporting
How to calculate call initiated at for different call direction for the same conversation?

Hey friends, can you please help me determine which timestamp to consider for different call directions, namely inbound and outbound, within the same conversation? I couldn't find which timestamp to use as call_initiated_at for each call direction.I’ve attached a sample dataset where one tab contains ready-made metrics provided by Intercom, and the second tab includes conversation parts extracted from the conversation_part API object.Also, which two timestamps should be used to calculate call_duration, call_queue_time, and call_answer_time?

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Upfirst DevNew Participant
asked in Apps & Integrations
Internal Intercom error that is displayed at the app's UI

I’m experiencing internal Intercom error that is displayed in app’s UI (NextJS app router, @intercom/messenger-js-sdk package). This is a very unpleasant UX and I’d like to know how to prevent such behaviour. 

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Jacques Reynolds
Intercom Team
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