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Hi Intercom team, we receive several errors after trying to login a user with attributes using react-native sdk.We check if the user is logged in before making a Intercom.loginUserWithUserAttributes call.A short stack-trace for the error we receive: code: 102,domain: io.intercom.ios.error.network,message: Error in loginUserWithUserAttributes,name: Error,NSLocalizedDescription: HTTP Error: 400 bad requestWe send email and userId to the method call, like this: Intercom.loginUserWithUserAttributes({ email, userId }) Could you help us understand why we still get an error, I’ve run a console.log for both email and userId and both seem legit.

Our team is looking to set up missions/quizzes that make use of gamification to educate our users. Are there apps or creative solutions people have used in the past? The idea is to implement a learn and earn model where users earn in-app rewards (financial incentives, for starters) by reading articles or viewing mobile carousels. The hypothesis is that users who educate themselves become less dependent on support for issues related to the quiz/carousel they've viewed.

The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.

Hello,Based on the documentation (https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy), it appears that both unsafe-inline and unsafe-eval need to be added to our Content Security Policy in order for the JavaScript widget to function.From a security perspective, this raises serious concerns, as it increases the attack surface. Our reporting endpoint shows that unsafe-inline isn’t actually required by your code, but unsafe-eval is being triggered in the vendors-app-modern.js file at the following line:var mod = eval("quire".replace(/^/, "re"))(moduleName);Is there any way to eliminate this eval call? If not, we may need to reconsider our us

I just shipped a free app called Smart Routing - reads the conversation, suggests which team should handle it + tags. One click to assign.Now figuring out what to build next. Auto-routing? Priority detection? Custom rules?What actually wastes your time when deciding where a conversation should go?

Hello, I’m experiencing a problem where the Intercom chat does not open when a user taps on a push notification on iOS. I have implemented the Intercom React Native plugin as per the documentation, and the messaging functionality works perfectly. Notifications are received correctly, but tapping on them does not open the chat as expected. Environment Details: • Platform: iOS• React Native Version: 0.74• Intercom React Native Plugin Version: 8.1.0 Problem Description: • The Intercom messenger is fully integrated into my app, and users can send and receive messages without any issues.• Push notifications from Intercom are successfully delivered to the device.• According to the documentation, tapping on a push notification should automatically open the relevant chat within the app. However, this is not hap

I’m following the below document to set up a custom domain for our help centres but am unable to do so given HTTPS (manual setup) appears to not support our domain’s Cloudflare SSL mode (full strict). HTTPS (quick setup) is not available for our existing account1 - Does HTTPS (quick setup) support full strict SSL via Cloudflare?2 - Are we able to have HTTPS (quick setup) enabled for our account retroactively?https://developers.intercom.com/docs/guides/help-center/custom-domainsCheers Russ

Hello,We integrate with Intercom using webhooks. When an admin replies to a conversation, we receive the reply via the conversation.admin.replied webhook event.When AI Inbox Translations is enabled, we continue to receive the original replies through the webhook, but we’re unable to receive the translated versions of those messages.Could you please advise on how translations can be accessed via the API or webhooks? 

  SDK Version: Intercom iOS SDK 19.4.1  Platform: iOS 26.1 Integration: Flutter (via intercom_flutter wrapper) Description:  The close button (X) on surveys does not respond to touch events on iOS. Users cannot dismiss surveys by tapping the close button and must complete the survey to proceed. Swiping down to dismiss still works.  Steps to Reproduce:  1. Initialize Intercom with valid credentials  2. Trigger an Intercom Survey (programmatically via presentContent:surveyWithId: or via auto-targeting)  3. Attempt to tap the close button (X) on the survey modal  4. Observe that the tap is ignored and the survey remains open  Expected Behavior:  The survey should close immediately when the close button is tapped.  Actual Behavior:  The close button does not respond to touch events. No c

We are using the Intercom React Native Plugin in our Expo project. We integrate Intercom using the @intercom/intercom-react-native plugin.Below are our project dependency versions: "expo": "~54.0.20" "react-native": "0.81.5" "@intercom/intercom-react-native": "^9.6.1" We are facing an issue where it is not possible to disable push notifications once a device push token has been registered.The SDK provides the method:Intercom.sendTokenToIntercom(token: string)to register a device token. However: Even if we pass an invalid or random string to this method, the user continues to receive push notifications. There is no available SDK method to remove or unregister a previously registered push token. We also verified this behavior using the Intercom

Hello community,I'm experiencing an issue when trying to update the phone field in the user profile using the React Native SDK from Intercom.When I send the user data through the SDK method, all other fields are updated correctly, except for the phone field, which remains empty and is not saved.I have reviewed the documentation and understand that the phone number must be in E.164 format, and I am sending it in the correct format. However, the field still does not update.To rule out implementation errors, I tested the same update using the Intercom REST API, and in that case, the phone field is updated correctly using the exact same data.However, when I attempt to update the phone field using the React Native SDK, the value is not saved at all.Has anyone experienced this behavior or knows if I might be miss

*Environment:*iOS 17.0.3, iPhone 11 Pro.Crash log - intercomSDK_AFQueryStringPairsFromKeyAndValue + 95052*Preconditions:*Filename - RPReplay_Final1696071858 3.MP4File Forman - MPEG-4 movieFile size - 127,9 MB *Steps to reproduce:*Open intercome chat Attach big mp4 file *Actual result:*The app crashes*Expected result:* If file’s size is too big, an error like “you can attach up to 100mb” appears 

Just released Conversation Metrics — an app that shows per-conversation metrics directly in the Intercom sidebar:First agent response time Median agent response time Time to assignment Customer avg response time Longest wait (with snippet showing where the delay happened) Snooze analytics (who snoozed, how many times, total duration) Time to close Message count ReopensIt's free: https://www.intercom.com/app-store/?app_package_code=conversation-metrics-vvnbHere's what it looks like:  Happy to hear feedback or feature requests.

There has a crash happened when opening preview for an uploading file in conversation, this only happened on vivo V1963A.  I'm using the latest version 17.4.2, and the crash still occurs. This was the crash: java.lang.RuntimeException: Failure delivering result ResultInfo{who=null, request=xxx, result=-1, data=Intent { (has extras) }} to activity {xxx/io.intercom.android.sdk.m5.IntercomRootActivity}: android.database.CursorIndexOutOfBoundsException: Index 0 requested, with a size of 0 The crash only happened on vivo V1963A with a specific path. Open the directory from the top left, select file manager, then documents, and then select any file, the crash will then occur. Thank you

I’ve tried everything in the doc and through other posts, but  just can’t seem to make this work. The message just doesn’t display at the bottom of the page.

Hello, I need to create a custom report in intercom utilizing the “Adjusted conversation handling time” metric, which I understand is currently in beta.  When searching for a metric, this option is not available. I can only find the regular “conversation handling time”. Am I missing something?   

We are experiencing an issue where conversations started via the JavaScript Messenger are not being associated with the company object provided during initialization. While the session ping correctly identifies the active_company_id, the resulting Conversation object via the REST API doesn’t returns companies at all.Steps to Reproduce: Initialize the Intercom Messenger using the window.intercomSettings snippet. Provide a valid user_id, user_hash (Identity Verification), and a company object (including a valid company_id). The Messenger boots successfully; identity_verified is true. Start a brand new conversation as the user. Fetch that specific conversation via the REST API (GET /conversations/{id}).

I have installed the Salesforce AppI have all fields syncing between contacts, accounts etc.I have setup the “Maintain lead and account ownership” section and it maps all the right Salesforce users with Intercom users. But….The only field it will not update in intercom is the user/lead owner. This is the one field I need so new conversation are assigned to the correct person. Has anybody come up against this before?  

Hi everyone,I’m seeing a strange issue with how intercom handles some external links shared inside messages and help center articles. One example I ran into was when a user tried to open a page related to the daily telenor quiz.When the link is clicked from an intercom message, some users either get a blank page, a blocked redirect, or the page opens without loading its scripts properly. If they copy and paste the same link into the browser directly, it works fine, which makes me think Intercom’s link handling, tracking, or iframe behavior might be interfering with how certain sites load.I’m wondering if this is caused by security headers, https enforcement, or how Intercom wraps outbound links for tracking. Could things like csp, mixed-content blocking, or redirects affect third-party pages that weren’t designed to be opened inside embedded or tracked links?Ha

Hey, im currently creating an Chatbot Workflow. My maingoal is to split the current workflow in 2 parts. I want to do this to clean it up a bit.The Workflow asks the User if hes a Customer or a driver and this is where i want to split it. Id like to have one workflow for customers and one for Drivers.Any Ideas on how to implement this?You can see the current Workflow on the attached picture. 

Hi!I’m new to Intercom and Workflows. I’m a French speaker, so apologies if some of the wording isn’t perfect.We use Intercom to communicate with professionals using our AI tool for healthcare.To improve efficiency, we created a Workflow that automatically generates tickets depending on the issue type.I looked into the “Auto-close incomplete Workflow conversations” option, but it doesn’t work in our case, since most of our Workflows end with a ticket.I also considered using the “When the customer doesn’t respond” trigger, but that doesn’t help either—because it’s the bot (not a human) interacting with the user.And most importantly: I don’t want conversations to close automatically when the Workflow ends, because our goal is to continue helping the client if they still need support.Fin suggested I try using tags inside the Workflow to trigger auto-close only in specific cases.So I w

Hi there,I've been looking through Intercom documentation, and it seems like there's something called a Custom Channel and an event called "custom channel base event." However, when I dig a little deeper, it seems that’s somehow connected to Fin?Not trying to integrate a conversation with the Fin chatbot; rather, I am looking to use my own pipeline for our users to interact with my customer service team in Inbox.What I'm looking to do is integrate my custom app as a custom channel in Inbox so that our team can interact through our own managed integration via API.Does anyone know:How to access this capability? If this feature is gated? Whether usage of this feature is billable or if it is included in the standard subscription tier?Thank you!

I want to connect the Twitter channel with Intercome, but we need to see how it will happenhow the massaging appearhow will it reflect on the reportcan I send or receive massaging from it or not 

Hi Team,I’m Prakash Hinduja, a consultant and advisor based in Geneva, Switzerland (Swiss) , specializing in crypto, renewable energy, and gold investment. I’m currently looking to integrate the Intercom Messenger on my website to improve customer engagement.I’d love to hear from anyone who has experience with this. RegardsPrakash Hinduja Geneva, Switzerland  

Hi team,I'm looking to upgrade @intercom/messenger-js-sdk from 0.0.13 to 0.0.18 in our Angular application, but I can't find a changelog or release notes anywhere.The npm package doesn't link to a public GitHub repository, and there's no CHANGELOG.md in the package.Could you please:Publish a changelog for the SDK (even just in the README)? Or point me to where release notes are documented?This would help developers assess upgrade risk and understand new features. I've done a diff and can see additions like hideNotifications() and whoami(), but official documentation would be appreciated.Thanks!