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Android API 36 is ignoring the orientation configuration. The Android SDK is fixing the orientation as portrait. We have got the following warning on Google Play: From Android 16, Android will ignore resizability and orientation restrictions for large screen devices, such as foldables and tablets. This may lead to layout and usability issues for your users.We detected the following resizability and orientation restrictions in your app:<activity android:name="io.intercom.android.sdk.activities.IntercomCarouselActivity" android:screenOrientation="PORTRAIT" />To improve the user experience for your app, remove these restrictions and check that your app layouts work on various screen sizes and orientations by testing on Android 16 and below.Would it be possible to avoid orientation restrictions in the SDK?

Intercom tickets created via the Ticketing API are stripping markdown formatting from submitted content, including line breaks, lists, and code blocks. As a result, structured technical messages become difficult or impractical to read, particularly when reviewing code.This issue has been raised by multiple users on our side and materially affects support workflows for technical teams.(This message can be deleted, as I’ll instead submit as an Idea). 

Hello, I’ve got a crash using the Android SDK but can’t say more than the device details and the stacktrace, which I report here.Hope you know more and got to fix it.Intercom Android SDK: v17.3.0Device: Samsung Galaxy A13 - Android 14Fatal Exception: java.lang.RuntimeException: Unable to destroy activity {myapppackagename/io.intercom.android.sdk.survey.ui.IntercomSurveyActivity}: java.lang.IllegalArgumentException: Detected multithreaded access to SnapshotStateObserver: previousThreadId=1163), currentThread={id=2, name=main}. Note that observation on multiple threads in layout/draw is not supported. Make sure your measure/layout/draw for each Owner (AndroidComposeView) is executed on the same thread. at android.app.ActivityThread.performDestroyActivity(ActivityThread.java:6149) at android.app.ActivityThread.handleDestroyActivity(ActivityThread.java:6181) at android.app.servertransaction.DestroyActivity

We are sending messages using Intercom’s REST API and after completing a task on our platform side, we would like to inform the customer that:“The team will get back to you on this. Our usual reply time is 1 day. You'll get replies here and to email@example.com.” (sent from William’s Admin ID)However, this causes an unintended side-effect with our auto-assignment rules:Because Intercom treats this as a teammate reply, when the auto-assignment occurs (balanced assignment). We auto-assign conversations based on “waiting longest”, so this causes these conversations to be de-prioritised and skipped, and they will only be picked up again if the customer replies.As a workaround, we curr

Hi Support,We are investigating an issue with our Salesforce integration where data is not persisting for new users, specifically regarding a race condition between the Salesforce Sync and the JS SDK boot method.Our Setup: Integration: Official Salesforce App. Matching Logic: We currently match on Email. User Creation: Users are created via the JS SDK (Intercom('boot')) when they first log into our portal. The Scenario: Time T1: A Contact is updated in Salesforce. A mapped custom field (salesforce_resource_access) is populated. Time T1 + 5 min: The Salesforce Integration triggers a sync. Note: At this moment, no User exists in Intercom with this email address.

We are using Intercom React Native 7.1.0 (Intercom Android 15.8.+) with iOS working fine except for Android. and it keeps crashing.“Something Went Wrong”“Content Cannot Be Loaded”This has been happening for a long time, this doesn’t happen on iOS or the Web.I have tried this solution:We already have this option enabled, and still doesn’t work.I don’t know what is causing this issue as we already have loginUserWithAttributes() in our app and iOS is not breaking with this error message either.We use it like this in our code:await Intercom.setUserHash(user_hash);a

Hello, I wanted to report a crash that we have in our application.I don’t know when it happens but it seems to be caused when the SDK try to download an attachment and the file isn’t available.Stacktrace: Fatal Exception: java.io.FileNotFoundException: https://xxx-support.intercom-attachments.eu/i/o/file.pdf at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255) at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211) at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30) at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1$1.invokeSuspend(PreviewUri.kt:252) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:34) at kotlinx.coroutines.D

The Companies List API has a limit of 10000 companies. Does the Retrieve API have the same limits?In other words, can I call https://api.intercom.io/companies?page=<page>&per_page=50 and paginate over more than 10000 companies?

I’m trying to pull a list of the most recently updated articles in Intercom. In all of the documentation it says that the data is by default coming in as descending of Updated At. However, from my limited knowledge and use of Zapier and Postman’s AI bots, it seems the data is coming in with a sort of Created Date and not Updated Date. Anyone else notice this?Thanks

Hi, we tried to integrate the voice transcription feature in our iOS application but we encountered an issue with the SDK. We have a HTTP Error: 401 unauthorized, with message “Tried to transcribe audio but there was a network error”All other features (message, document, photos) work correctly and our Android version succeed to use voice transcription.We check this list and seems ok in our side : Verify iOS preprod Identity Verification secret in Intercom dashboard (Security Settings → Identity Verification → iOS → Preprod) Ensure backend generates ios_user_hash with correct iOS preprod secret Upgrade Intercom SDK to latest version both apps Add NSSpeechRecognitionUsageDescription permission in Info.plist files Ensure setUserHash is called before any other Intercom methodI extract the intercom log : [Intercom] Push Notifications Handler: AUTO[Intercom] INFO - Checking if user ident

Hi. Creating a new topic as the existing ones about this are quite old.I’m new to Intercom (used HubSpot before). My customer support team used to receive all messages on MS Teams. I see that Intercom doesn’t have an out-of-the box integration with Teams. Is there any 3rd party solution for this or has anyone achieved this in a relatively simple way?Thanks!

I want to report an issue we have encountered with the Intercom SDK on Android. When a user attempts to open a password-protected PDF sent by the support team, the application crashes with the following error:Fatal Exception: java.lang.SecurityException: password required or incorrect password       at android.graphics.pdf.PdfRenderer.nativeCreate(PdfRenderer.java)       at android.graphics.pdf.PdfRenderer.<init>(PdfRenderer.java:172)       at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1.invokeSuspend(PreviewUri.kt:269)       at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)       at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)       at androidx.compose.ui.platform.AndroidUiDispatcher.performTrampolineDispatch(AndroidUiDispatcher.android.kt:81)       at androidx.compose.ui.platform.AndroidUiDispatcher.access$setScheduledFrameDispatch$p(And

In order to know, which languages are available in Intercom I am used to going toThe list: https://developers.intercom.com/docs/references/rest-api/api.intercom.io/articles/article#path=translated_contentAnd by extracting the translated_content[language] I get a list of all the language codes possible. I am using this to validate our internal list of languages we use! But what if Intercom ever adds a new language? Is there an endpoint I could use to fetch the available languages?

Hey community,I’m exploring ways to improve SEO performance by analyzing how customers engage with content and interact across different channels. Understanding their questions, search patterns, and preferences can really help refine keyword targeting and content structure.For anyone working in digital marketing services, these insights often become a game-changer — they make it easier to design content that matches user intent, optimize landing pages, and improve organic visibility.I’d love to hear how others integrate customer analytics or feedback into their SEO planning. What strategies have you found effective for aligning content with real user needs while boosting rankings?

Hello,Based on the documentation (https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy), it appears that both unsafe-inline and unsafe-eval need to be added to our Content Security Policy in order for the JavaScript widget to function.From a security perspective, this raises serious concerns, as it increases the attack surface. Our reporting endpoint shows that unsafe-inline isn’t actually required by your code, but unsafe-eval is being triggered in the vendors-app-modern.js file at the following line:var mod = eval("quire".replace(/^/, "re"))(moduleName);Is there any way to eliminate this eval call? If not, we may need to reconsider our us

I know there is no native integration to use intercom to respond to Amazon or eBay messages, but is there any third party addon that enables this?

Hey everyone,I’ve been reading a bit about how search engines are evolving, and I’m curious — how much does actual user engagement (like time on page, clicks, bounce rate) affect rankings these days?I’m not asking about tools or backlinks, just wondering if engagement metrics are becoming more of a signal for SEO than traditional methods. Would love to hear what others think or if anyone’s seen changes from this.Thanks!

When fetching conversations via the Conversations API (GET /conversations/{id}), I’ve noticed a difference between WhatsApp images and WhatsApp audio messages. Image messages include full attachments data (URL, content_type, filesize, etc.). Audio messages, however, show attachments: [], even though the Intercom Inbox UI displays an audio clip. The only extra field is external_id with a WhatsApp wamid, but no file URL or metadata. Example audio part:{ "part_type": "comment", "body": "<p>Sent an audio clip</p>", "attachments": [], "external_id": "whatsapp:wamid...." } How can this be resolved?

We are using @intercom/intercom-react-native v9.4.0 with Expo.When we send mobile push notifications, we can track:    •    How many users received the push    •    Which users opened it (tap on the push)  However, we also use POST messages, and inside those POST we include deeplinks to redirect users to specific screens in the app.Here’s the issue:    •    We can track how many users opened the POST message    •    But we cannot track link interactions inside the POST    •    The “Clicked” metric is always empty, even when users tap the deeplinkIs there any workaround or recommended approach to track when users tap deeplinks or links inside POST messages? 

Hi Intercom Team,We are currently integrating the Intercom SDK into our application and have encountered the following three issues that are affecting the user experience:1. Partial Language Update via updateUser Issue: When calling Intercom.updateUser({ languageOverride: Language }) to switch the UI language, the change is inconsistent. Sometimes only a portion of the Intercom UI updates, while other elements remain in the previous language.     Workaround: A full and correct language switch only occurs after calling Intercom.logout() and re-initializing, which is not ideal for user experience. Expected Behavior: The entire Intercom UI should refresh to the target

Hello there! I am having some issues to understand how to assign the Conversation Rating to an agent. Context: I am using Fivetran connector to load the data on our Data Warehouse and from conversation_history table I am grabbing the column conversation_rating_teammate_id to link the owner of the rating with the corresponding admin/agent. Issue: We want to attribute the rating of each conversation to an agent using the same logic Intercom is using in the UI where the last agent who respond get the credit but for some conversations the last message author ID from conversation_part_history is not the same as the conversation_rating_teammate_id. Can someone explain me how this attribution logic works?Thanks!

I would like to connect Intecom to MS co-pilot via an MCP server. MS co-pilot is the only LLM we are allowed to work with at our company. I want to use co-pilot to analyse our conversations and make custom reports I can't make in the reports section. Ive seen the integration → data connector section, but that seems to be the other way around, get data from another system to use in intercom, but I want to use the data in intercom in co-pilot. Anyone can help me here? During the community hour the said this was possible. 

Hello. I encountered two issues during implementation in the web app:1. After updating the language via language_override, the intercom language is updated, with the exception of the block for composing a new message (the language changes within this block).To change the language of this block, you need to completely reinitialize the connection via shutdown and boot. This works the same in both demo and user mode.   Also, if we were initialized in our application as a demo user and did an update upon login with user_id, user_hash, and other user data, then the user's message history is not loaded, although his name is displayed and if we write an intercom message, it comes from this user. This can also only be solved by a complete reinitialization via shutdown and boot.

Hey folks! I’m trying to report what share (or at least total counts) of Solved conversations were closed after 1 reply, 2 replies, and ≥3 replies for a given date range. What’s the exact Intercom chart setup to do this?What I’ve tried:Replies to close a conversation with Median/Average/Sum. Workable but without counts option, it is difficult to reach the actual percentage of solved conversations based on the number of replies used. Closed on first contact rate. I believe this measures “one teammate replied,” not “closed in 1 reply.” so, not really something to rely on.Could someone share any finding, insights or experience calculating this? Or suggest the best workaround.Thanks!