Popular Topics

I'm using the REST API to Search for Contacts/Conversations, with filter condition on the updated_at timestamp.  What I need is to find all Contacts having updated_at on 2022-11-09 UTC (i.e 1667952000 <= updated_at < 1668038400, in which 1667952000 is 2022-11-09T00:00:00Z). However, no matter how I build the query, either using the simple equal operator (as per Intercom's doc about search & timestamp), or using the complex AND/OR/</=/> operators, I always get some results having updated_at on 2022-11-08. It looked like to me that when truncating the timestamps to date, the server used my timezone (UTC+10), so instead of giving me results between 2022-11-09T00:00:00+00:00 and 2022-11-10T00:00:00+00:00, it gave me results between 2022-11-09T00:00:00+10:00 and 2022-11-10T00:00:00+10:00. This is an unexpected/unwanted result for me. Is there anyway to fix that?Thanks

Hi, i want to change a lead to a user via changing the role by updating the contact, in the past before the contact model when you converted a lead to user it was optional to copy over the id (external id) if you gave it the email as id, this isn't possible with the contact model.​so in short my problem is:leads always have id'swhen changing the lead to user the id staysupdating the external id to null or empty doesn't remove the id only updates it (with email present)

Is there a callback when creating a ticket with the widget and use the API to add a tag automatically to the ticket ?

I just upgrade to SDK v14. Now, every time a user logs in, I see some debug logging from the Intercom SDK. Looks like some leftover print() calls that were used to test the new color customization features. I verified with the example app that it is indeed the Intercom SDK and not any of my code.#1D7D1D #C1F1C1 #FFFFFF #FFFFFF #000000 #1D7D1D #FFFFFF #1D7D1D #FFFFFF #FFFFFF(Also, thread checker is still complaining about priority inversion in PINRemoteImageManager)

We want to server a 3rd party apps for our customers and we recently have one customer having issue authorizing through OAuth with the Europe region. Since it's hard for us to test this, is there anything we need to do besides changing the authorization url when customers want to connect to a European data region. (E.g. do we need to create different apps with different client Ids and secrets for it?)

i have been trying to solve this problem for a while but can't seem to find the cause. though here and some things i found out the might helpif someone was testing the current versions of the app without deleting the older version before recompiling it keept working.despite working on past versions of the app going back now will lead the the same results. 2b. it's possible the issue was also pressent of older versions of the app without anyone noticing but i have gone back to all versions i have access tothis is only about push notifcations them selfs the rest of the funtions remain funtionalpush notifications send directly from fire base still work like expected.

Hello, Many SDKs allow a URLSession to be injected (and thus configured) into an SDK. Auth0 is such an example. A recent security audit has indicated Intercom is persisting chat information to disk. We'd like to be able to use an ephemeral URLSessionConfiguration on iOS to prevent Intercom from persisting anything to disk. As it stands we have to assume Intercom uses URLCache.shared and clear that manually, which is a non-ideal workaround. Can you please allow for URLSession to be specified by the app implementing the SDK?

I have the same values in tags and segments, I just need to be able to see this info on the lead record but cant figure it out!Any ideas?

I am getting this message in settings: "Intercom isn’t installed for your Android app yet" . In the iOS portion, I have the correct message: "Intercom has been installed in your iOS app". I have followed the instructions on adding the latest React Native wrapper and the `displayArticle` method works as expected. On Android, this method will display a white screen with a message similar to "Something went wrong, try again". Is there a solution to this issue?

Ever since the update of the Intercom Inbox, our Timer wasn't there. We are having some delays in receiving our inbound chats as well on our website.

Hi there, We have implemented Intercom in our SaaS-platform. Our goal is to reliably track users and use the product tours feature. We don't currently use the messenger. The platform is a SPA with only signed in users and we did our installation in accordance with the docs. It's been succesful and we have seen users being tracked. However - we have been tracking our users' login actions using our backend as well, and this way we see that only a fraction of our users is being tracked. Differences vary but no more than 25% of real users seem to be tracked. We know that our original stat is correct because we have examples of users signing in and being tracked correctly by us, but not appearing within Intercom. We suspect that intercom may be blocked with our users somehow, but the fact that this happens to most of our users has us concerned. Does anyone have experience with this, and are there any known workarounds?

Can you trigger a custom bot via URL rather than by clicking an element? We want to link to it directly from the product to trigger the custom bot.

Is there anyway to connect intercom to twilio? I would like to connect the two so that support center operators can send SMS from inside intercom

Our app uses a webview on iOS.We enabled app-bound domains (https://webkit.org/blog/10882/app-bound-domains/). Since then, we can no longer open any article on Intercom, as it uses WKWebView. Even when we include the domain intercom.help in our allow-list, it still does not work. Our belief is that you do not correctly set "limitsNavigationsToAppBoundDomains" on your WKWebviewConfiguration. We tried to investigate your source code, but we noticed you only provide a binary (not the actual source code).  This is how it looks like. Upon inspection with Safari DevTools, you can verify that intercom.help has loaded (you can read the HTML), but it is not presented. We suppose there is a communication between the native code and the webview that got broken. This is critical for our application. When should I be expecting a reply from your technical team?

Is it possible to append user information to the Slack message when a new user is created ? We currently send a notification when a new user signs up. The info that is currently being sent is the user's Name e.g. "John Daniels". While this is great, it's not super informative. It would be great to be able to append info or even change the info (to an email address for example) so we can quickly see who they are linked to etc. Anyone do this already ? Thanks!

Is it possible to create a custom action where I make a Post request (Multipart request) and want to attach the image that the user shared in chat? If yes then please guide me on how can I achieve that action.

On intercom there is a category of users called "slipping away" which includes users that haven't been online for 1-2 months. We noticed that some of the users in there definitely have been online during the past month & verified that this is indeed the case by asking them.Then, after further testing, we noticed that for some of our staff (myself included) our own page views were not being registered properly. Some of the page views were being registered here and there but most weren't. In the following I'll add the code for the integration of intercom with our react app & we would appreciate it if you had a look at it. If this is not the correct place to ask for tech support, please let me know. This is the code for the integration itself: import Analytics from "analytics"; import amplitudePlugin from "@analytics/amplitude"; import intercomPlugin from "@analytics/intercom"; import segmentPlugin from "@analytics/segment&q

Hi, I'd like to know which apps on App Store using Intercom. Could you help? It would be great if you could share some photos/screenshots of those apps using intercom for messaging. Thank you!

I am using using https://api.intercom.io/contacts/searchto make an api call from Salesforce to Intercom to get the contacts. But it comes in pages.How do I get it all in one page? or go through pages in my api call???? Please advice

Hey I'm trying to merge a lead into a user using this EP https://developers.intercom.com/intercom-api-reference/reference/merge-contact but I'm getting the next error:{ type: 'error.list', request_id: '001o99eqgp4578ve7ef0', errors: [ { code: 'unprocessable_entity', message: 'User merge for external leads is disabled by default unless explicitly allowed by passing allowed channels array' } ] }Where do I have to add the allowed channels array in the request and how?

Can customer reassign their ticket(s) to their colleague? For example, when they go on leave.... 

There is no root 'companies' property returned, it's 'data'.And the type that comes back in the root properties is 'list', not companies.

How do i query the deleted/blocked users via rest API?

We are using the Salesforce app through the marketplace, Also we have mapped some Intercom attributes with Salesforce custom fields on the Intercom. Following are some of the attributes which are mapped with salesforce fields:UTM CampaignUTM ContentUTM MediumUTM SourceUTM TermNPS_commentNPS_ratingWe are facing some issues with the sync, The Salesforce Contact/Leads do not show updates when made to Intercom records. Attaching the mapping of the Intercom attributes with the Salesforce custom fields of Leads and Contacts: 

We have a community site and in addition to showing Intercom Articles automatically in a chat session, we'd like to also display links to relevant community posts ​that match the customer's question.