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2188 Topics
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User1985New Participant
asked in API & Webhooks
How do I update the Label property of a custom data attribute?

If I can set it on creation, I feel like we should be able to update it.  It's very inconsistent because the UI doesn't even allow setting a label. The model has 'label' but it doesn't seem to update.

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Lisa B13New Participant
asked in Customer FAQ
Help! I am applying the following "Last Seen exactly 2 ago" and then "Last seen more than 1 day ago and Last Seen less than 3 days ago" why is it returning a different number of users since both filter groups are targeting users last seen 2 days ago

Help! I am applying the following "Last Seen exactly 2 ago" and then "Last seen more than 1 day ago and Last Seen less than 3 days ago" why is it returning a different number of users since both filter groups are targeting users last seen 2 days ago?

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Employee
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Lisa B13New Participant
asked in Customer FAQ
Why is my Tooltip only pointing to the first element on the page that it matches?

Why is my Tooltip only pointing to the first element on the page that it matches?

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Employee
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Lisa B13New Participant
asked in Customer FAQ
How long does a SAML/SSO session in Intercom last?

How long does a SAML/SSO session in Intercom last?

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Employee
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Lisa B13New Participant
asked in Customer FAQ
Can I enable automatic UTM parameters in my outbound emails?

Can I enable automatic UTM parameters in my outbound emails?

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Employee
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User2218New Participant
asked in API & Webhooks
How to unarchive a contact?

Some user where archive by mistake, so when trying to create the user back with the API we get this error: { "type": "error.list", "request_id": "004qkagkoq5kktea5hdg", "errors": [ { "code": "conflict", "message": "An archived contact matching those details already exists with id=56547a5ec95b4fea0a001635" } ] }Then I try to unarchive that user from the API and get this other error:{ "type": "error.list", "request_id": "004pqlusas3rnlsqvupg", "errors": [ { "code": "bad_request", "message": "User has been merged and is not restorable." } ] }What could I do to create a user with the same external_id and email?

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User1356Active User
asked in Apps & Integrations
How to opt a lead into a specific subscription (opt-in) via Zapier?

Ok, on my website (I'm using Webflow and their forms), I have a newsletter opt-in. I am using Intercom to manage all of this, so then I need to use Zapier to connect the two.  The only option I get in Zapier around email subscription is "Unsubscribed From Emails", which I mark as False. The only thing is, I have an "Opt-in" subscription type, and Intercom doesn't auto-add this type, only the opt-out ones. Is there any way to Opt-in to these without physically going into each contact and clicking the box?

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User1985New Participant
asked in API & Webhooks
How do we get the Id of our custom data attributes?

The Update Data Attribute API (Update a data attribute (intercom.com)) requires an ID to be passed in the URL. But as far as I can tell, there's no mechanism to retrieve the ID's. Can we use the attribute name?

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Theresa DNew Participant
asked in API & Webhooks
Hi, is it possible to update our integration so that we're excluding our employees from contact creation in Intercom when they log into our products?

Our Admin and Business App products are integrated with Intercom. Contacts are automatically created in Intercom when a user logs into one of our products. Our employees frequently log into our products to troubleshoot issues for our clients. Is it possible for us to update our integration so that contact records for our employees aren't automatically created in Intercom? The only identifier for our employees would be their email addresses.

250
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Valentina GNew Participant
asked in Reporting
Is it possible to export recent page views as a report?

Is it possible to export recent page views as a report?

1640
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Roland FNew Participant
asked in Apps & Integrations
500 error when trying to update my webhook request endpoint url

The 500 response from /update_webhook_definition doesn't contain any diagnostic details. UI says "There was a problem applying your changes". Is something down? Have reached out on the messenger as well.

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Racheal
Intercom Team
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TawnyaNew Participant
asked in Reporting
I am looking for 1st response time for a specific team, not all teams.

I am looking for 1st response time for a specific team, not all teams.

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Milan
Top Expert ✨
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Emmanuel UNew Participant
asked in Settings, Security & Permissions
Why was my workspace prevented from sending invite emails?

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason. Please help. It's not clear what the issue is

490
Oseas
Employee
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User1375New Participant
asked in Reporting
How can I see how many conversations have been started/closed/reopened by a teammate?

How can I see how many conversations have been started/closed/reopened by a teammate?

750
Oseas
Employee
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MartijnNew Participant
asked in Mobile SDKs
iOS: Navigation bar layout issue in Intercom Messenger on iPad.

Hi, Intercom iOS SDK has a layout issue with the navigation bar on iPad on several screens in Intercom Messenger. Steps to reproduce:Present Intercom Messenger on the iPad.Ensure that you have several conversations. Tap “See all your conversations" and open the list of conversations.Observe the corrupted navigation bar in the Conversation list screen. See the attached screenshot 2.Open any conversation and make the keyboard visible.Observe the corrupted navigation bar. See the attached screenshot 3. Additional info: reproduces only on the iPad platformreproduces on the previous and the latest Intercom SDK versionsreproduces on the previous and the latest iOS versions

540
Oseas
Employee
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Rachel W13New Participant
asked in Reporting
How can I see how customers contact me -- via intercom messenger, email, social media?

This article talks about the sources of the escalation: https://www.intercom.com/help/en/articles/205-how-customers-contact-you/p> I'd like to see a break-down by source for my support tickets.

500
Oseas
Employee
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Ahmed K12New Participant
asked in Apps & Integrations
Error with oauth flow

I'm trying to setup oauth flow for my app and after the first step of heading to https://app.intercom.io/oauth?client_id=/i>MY_ID&state=MY_STATE  and getting the below error  "We're having technical difficulties"  any suggestions to work around this?  

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Employee
Paul M11Employee
asked in Customer FAQ
How do I manage macros from the new inbox?

Where can I add/ edit macros in the New Inbox layout?

1140
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Employee
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User1945New Participant
asked in API & Webhooks
Issue with Intercom cookies and Azure cloud

Hi, we have an issue with Intercom cookies. We've observed this situation: Intercom runs in our website (e.g. https://webapp.customer.com.Intercom creates a session cookie for subdomain (.customer.com).The cookie is included in all requests for our website pages. In some cases, the cookie can contain values similar to "0xABC". In these cases, we've seen at least one Azure cloud server reject all requests that include this cookie. Apparently, by including a text similar to "0xABC" the request is considered suspicious by Azure. The result is that this breaks our website, and the only way to continue accessing the site is to delete the cookies. So I wanted to ask: Is is possible to configure intercom so that the format of the intercom cookie is different (e.g., an hex string that never includes "0x").Is it possible to specify the value of the intercom session cookie?

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Racheal
Intercom Team
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User1944New Participant
asked in Apps & Integrations
Frame width doesn't take 100% in app frames. This also affects all the apps in the editor

https://developers.intercom.com/canvas-kit-reference/reference/data-table">/img>

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Racheal
Intercom Team
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Dan W12New Participant
asked in Apps & Integrations
Is it possible to connect to the intercom API behind a reverse proxy?

Hi everyone Our application is deployed on the web and used by some customers with tightly regulated browser settings. Would it be possible to use the javascript SDK to connect to intercom through a reverse proxy so we don't need to ask our customer's tech teams to allow-list intercom's various API and SDK addresses? Many thanks

3840
Racheal
Intercom Team
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Andrew T12New Participant
asked in Apps & Integrations
Match developer hub settings API version with newly created app API version

I have found the app side, but cannot find the Developer hub side. 👀

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VinceNew Participant
asked in API & Webhooks
Is `source.url` in conversations searchable with non-trivial string operators?

I am trying to search `source.url` using the contains ("~") or starts with ("^") operators to filter to a specific domain, and am getting no results. When I search using equals ("="), results are returned but that isn't viable as the URLs may change. For example:curl -X POST \ --data '{ "query": { "field": "source.url", "operator": "~", "value": "test.com" }}' \ -H 'Authorization: Bearer XXXX' \ -H 'Accept: application/json' \ -H 'Intercom-Version: 2.3' \ -H 'Content-Type: application/json' \ 'https://api.intercom.io/conversations/search#39;   {"type":"conversation.list","pages":{"type":"pages","page":1,"per_page":150,"total_pages":0},"total_count":0,"conversations":[]}   curl -X POST \ --data '{ "query": { "f

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User1946New Participant
asked in Reporting
Hi. It's been 24 hours since I requested a CSV file exported data and I have not received any email response yet. Can anyone help please?

Hi. It's been 24 hours since I requested a CSV file exported data and I have not received any email response yet. Can anyone help please?

250
Oseas
Employee
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Alex F12Connector
asked in Apps & Integrations
I would like your assistance on one point regarding HubSpot's data attributes

Hello. I would like your assistance on one point regarding HubSpot's data attributes. We currently conduct the NPS survey through HubSpot, after receiving the survey we apply a follow-up flow where we actively contact detractors and neutrals. However, currently, this entire process is manual, we export the research, and then we start a conversation with the customer through the chat in the tool (Intercom). I saw that Wootric already has some data attributes that make it possible to automate the entire process that we now carry out manually. Are we able to get these same attributes with data from the Hub? Example: Last hubspot nps score, last hubspot nps comment...?Thanks!

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Daniel M15
Employee
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