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Hi all - am trying to find documentation for our dev team that give the specific instructions on how to setup custom event tracking so that we pick up the first time someone does something. For instance, sending an email when the customer clicks 'Create Account' which they will only do once. I need to provide the exact steps required from a dev perspective and most of the documentation I've come across is still quite ambiguous. Any insights much appreciated.  Cheers! Emily

I'm posting this as a new question, because my previous one is 7 days old and had no reply:This job ID: azzldhejyd7n7mjd When trying to retrieve the data immediately, it works. After some time however (tested 10h30 later), it gave 500 internal server error.I have this with every export: after a larger amount of time, it results in an error 500.According to the documentation, this data should remain available at least 2 days.This is all via the intercom API.Thanks

How are you able to run a report of conversation volume x Source URL? We are trying to understand what channels / pages our conversations come in from the most but cant seem to run a report as Source URL is not available. Any ideas?

I want to embed the Intercom widget which is within Kissflow's User Interface to our 3rd party community platform.

As a business owner, I'm sure you've heard the term IP address being thrown around quite often. But do you really understand what it is and how it works?In today's digital age, where online privacy and security are more important than ever, having a basic understanding of IP addresses is crucial. An IP address, short for Internet Protocol address, is a unique identifier assigned to every device connected to the internet. This includes your computer, smartphone, tablet, and even your smartwatch.But what exactly does an IP address do? Well, it plays a crucial role in facilitating communication between devices on the internet. When you visit a website, your device sends a request to the website's server, and the server responds by sending back the requested data. This process wouldn't be possible without IP addresses.So, what types of IP addresses are there? There are two main types of IP addresses: IPv4 and IPv6. IPv4 is the older of the two an

I verified the attribute exists using the /data_attributes endpoint, but when I send a POST request to /conversations/search, I get: {'type': 'error.list', 'request_id': '001ked9vudjnmtu2fm40', 'errors': [{'code': 'invalid_field', 'message': 'custom_attributes.Details is not a valid search field'}]} I am able to filter on built-in values, like "created_at" etc OK so the code works but the search query using custom_attributes, doesn't.  Anyone else have this same problem?

Hi team,Can I know do we support multi instances?Or How can we re-initial Intercom when the app opens?My case is the app has 2 languages and would like to connect to the specific workspace once logged in, I have used unregisterForLateInitialisation to re-initial for another country when log-out but it doesn't work.Note: iOS is working when re-call initialize for each workspace. Only Android doesn't work.

Can I open the “help” section of the messenger via JS API?

Can I add an Opt In form in the Messenger?

How can I find the IP address of my user?

Can I customize the SMS automated message?

Hi everyone,I'm a customer support manager at a mid-sized SaaS company, and I'm looking for some advice on how to implement a comprehensive customer support strategy. Our current approach has been somewhat ad hoc, with different teams and individuals handling support requests in different ways. This has led to inconsistencies in our customer experience and has made it difficult to track and analyze customer interactions.I'd like to develop a more cohesive and scalable support strategy that encompasses all aspects of the customer journey, from initial onboarding to ongoing maintenance and troubleshooting. Ideally, this would include a mix of self-service options, like knowledge base articles and tutorials, as well as more personalized support channels, like email and chat.Some specific questions I have include

Can we directly etl data from snowflake to intercom without using seekwell etc

According to this article:https://www.intercom.com/help/en/articles/180-localize-intercom-to-work-with-multiple-languages/p> we can send users messages in their Browser Language. Is it possible to send them messages in the language_override language instead of browser language?

I'm not seeing an option to re-use a field in a custom report. i.e. if I use the 'conversation' tag field in a custom report, I cannot use that field again in the report. my use case is if I want to find ticket containing multiple tags, I cant do it. anyone else run into this? having the capability to use 'and' and 'or' operators is something basic that any reporting system should have, I think - unless I'm missing something totally!

How can we get a report to show resource volumes of staff as trying to measure productivity

Do you have any examples of the Azure DevOps integration for tickets and issue support? I am looking for something like GitHub Issue application.

Does it cost money to use multiple workspaces in Intercom?

Main goal is for a single point of data for all FAQs. Secondary goal is to be able to quickly review, update, run through compliance, and create an internal WIKI for new hires. I'm working with a clean slate so I can start my data structure from scratch. Thanks for any input

Hello, We use conversation data attributes and webhooks. We need to be notified when one of our attributes is updated. However, webhooks do not send any events when a conversation data attribute is updated. Do we need to configure something to receive an event when the conversation data attribute is updated?

First, I create a job using https://api.intercom.io/export/content/data/p>I receive a job ID.If I retrieve the data as soon as it's available, there's no problem. (retrieving the data is using https://api.intercom.io/download/content/data/my_job_id. However 24h later, the job identifier doesn't work anymore. I get back an internal server error (500). The documentation says data should remain available for download for much longer (several days). Also I didn't launch a different job in the meantime, so I don't understand why the data retrieval is broken.

A few notes:I made sure to show the messenger launcherIt says that it installed properly.

I would like to link my translation tool (Deepl) with Intercom's support chat, but I would like to know a better way to set it up without having to go through a third party app.

In our Hubspot CRM we have our companies with properties like Type of client (low/mid/high). We would like to create inbox rules on Intercom based on those Company properties when a customer (linked to a company) send us an email in our Intercom Inbox.How can we show Hubspot companies info in the top right menu in our Inbox (same way we can see Hubspot contact details) Thanks !

Hi all,We've added an outbound seat, but when I try to publish something it, Intercom says I don't have permission to outbound.When I try to give myself the sit (I'm my organization's admin), I get an error that I can manage my own permissions. How am I supposed to grant myself access to the new features?