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3264 Topics
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User651New Participant
asked in Article Help Center
Why can't I see hyperlinks in my article?

So my need is to make sure every word, also the ones with hyperlink, are visible. Let me know ;)

990
Eric Fitz
Employee
V
VivianConnector
asked in Contacts & Companies
What is the limit on the number of segments Intercom will allow me to filter for? I've had the platform error out on me when creating some complex user groups when filtering for a variety of segments/qualifiers and attributes.

What is the limit on the number of segments Intercom will allow me to filter for? I've had the platform error out on me when creating some complex user groups when filtering for a variety of segments/qualifiers and attributes.

570
V
I
Inter C12New Participant
asked in Conversations
How can I tag a conversation?

How do I add a tag to a conversation? I can’t find the option.

3320
T
J
Justin W11Connector
asked in Messages & Series
Outbound - Design a template like the Intercom

I just received the July Roundup email and it looks amazing. I haven't figured out how to customize our Outbound campaigns to look this cool. Any recommendations?

510
J
T
Super User ✨
TithoSuper User ✨
asked in Workflows
Custom Bot Design

We have been using the custom bot as a form of triage for awhile and seen less interest in deep bot paths and more give me the answer or a human. What has every ones experience been with custom bots thus far?How many steps before users request to talk to a human or get an answer?Are you ending paths with a resobot? If so, are the users using the answers? Are the resobot answers being shared?Is the triage actually working for you? 

580
T
Super User ✨
T
Super User ✨
TithoSuper User ✨
asked in Messenger
How do you orchestrate your messaging?

How does the wider community approach the orchestration of interactions (email/post/chat)? Challenges we have hit head on on include;Targeting the correct users at a companyLimiting how many interactionsLanding the next best messageOne Off Messages versus Ongoing CampaignsIntercom versus other systems and not bombaring your customersVisualising and mapping out the live touchpoints and interactions We have come up with workarounds and ways to keep the lights on but not sure we really have solved this at scale - so keen on others experiences.  

1350
T
Super User ✨
T
Super User ✨
TithoSuper User ✨
posted in Conversations
Live Reporting

Keen for commentary on how y'all approach live reporting - our only major gripe with the Inbox experience is the lack of live reporting that you would want from a traditional 'live' engagement channel.  How do you approach live reporting?What metrics do you focus (obsess) on?How you you link this back to the OOTB reporting Inbox offers? NB: Have been on the recent reporting BETAs, which are a small step in the right direction but still not live.

630
Eric Fitz
Employee
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Super User ✨
TithoSuper User ✨
asked in Product Tours
How are you driving Product Tours adoption?

Standard change management aside, how are y'all approaching adoption of tours? For both customers and agents / employees? Some of our learnings;Customers are a bit scared to try itCustomers will start a tour, get side tracked and leave the tour (by accident often)Agents do not like sharing them if they don't know how they work or if they did not build themLinking tours to feature releases / updates has had best resultsWe do not have feature flagging or tracking as a data point so tracking tours success has been challenging What approaches have y'all taken to drive more adoption?

120
J
E
Eric P11New Participant
asked in Product Tours
What's your preferred number of steps in a product tour?

Curious to other product tour users ... what's your default go to length for a product tour? I've heard users can get fatigued after 4-5 steps but wondering if anyone has seen a good best practice on length.  Generally I'm referring to tours that introduce a major piece of functionality, new feature, etc... obviously many tours need only be 1 or 2 steps.

1490
T
Super User ✨
I
Inter C12New Participant
asked in Product Tours
Can I test my Product Tour before I set it live?

I want to see if my Product Tour is working correctly before I set it live. How can I test it?

170
Eric Fitz
Employee
I
Inter C12New Participant
asked in Product Tours
How do I add a new step to my Product Tour?

I need to add a new step to an existing Product Tour, how can I do that?

220
Eric Fitz
Employee
I
Inter C12New Participant
asked in Product Tours
How do I remove a step from my Product Tour?

I need to remove a step from an existing Product Tour, how can I do that?

290
Eric Fitz
Employee
I
Inter C12New Participant
asked in Workflows
Can I import my conversation data from another tool for Resolution Bot?

I’ve just started using Intercom and I want to import my conversation data from another tool to train Resolution Bot, how can I do this?

1900
Eric Fitz
Employee
I
Inter C12New Participant
asked in Workflows
How do I make my answers perform better with Resolution Bot?

My answers don’t have a high resolution rate in Resolution Bot, how can I improve this?

150
Eric Fitz
Employee
I
Inter C12New Participant
asked in Workflows
Does Resolution Bot work in other languages?

Can I set Resolution Bot to show in other languages besides English?

90
Eric Fitz
Employee
I
Inter C12New Participant
asked in Messages & Series
How do I set up recurring messages in Intercom?

I want to send the same message to my customer repeatedly (like when they perform a certain action on my site). How can I do that?

280
Eric Fitz
Employee
I
Inter C12New Participant
asked in Contacts & Companies
How do I build my own reports in Intercom?

I like Intercom’s reports but I want to set up a custom view and build my own reports. Can I do that?

250
Eric Fitz
Employee
I
Inter C12New Participant
asked in Contacts & Companies
Why can’t I reset my password?

I’ve tried selecting the option to reset my password but the email isn’t coming through. How do I resolve this?

7540
Eric Fitz
Employee
I
Inter C12New Participant
asked in Messenger
How do I hide the Messenger?

I want to hide the Messenger on my site, how can I do this?

150
Eric Fitz
Employee
I
Inter C12New Participant
asked in Product Tours
Can I add a video to my Product Tour?

Can I add a video to one of my Product Tour steps?

4880
Eric Fitz
Employee
I
Inter C12New Participant
asked in Messages & Series
How do I upload different templates for my emails?

I want to use a different template for my emails than the standard Intercom ones, how do I upload my own templates or create a new one?

430
Eric Fitz
Employee
I
Inter C12New Participant
asked in Messages & Series
How do Smart Campaigns work?

What is a Smart Campaign and why should I set one up?

340
Eric Fitz
Employee
I
Inter C12New Participant
asked in Article Help Center
How do I set up a custom domain for my Help Center?

I don’t want to use the default intercom.help domain for my Help Center and want to use my own domain instead, how can I set this up?

1440
Eric Fitz
Employee
I
Inter C12New Participant
asked in Article Help Center
How can I show Articles in the Messenger?

I want to show certain articles from my Help Center in the Messenger, how can I set that up?

1010
Eric Fitz
Employee
I
Inter C12New Participant
asked in Messages & Series
How can I translate my messages into different languages?

I have some auto messages live and I want them to automatically translate depending on the end user’s browser language, how do I set this up?

2890
Eric Fitz
Employee
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