Answered

Currently our application pushes events to users as they occur. I would like to automatically add a specific tag to the user when some exact event happens. Is it possible to do it from Intercom settings?

The new checklist feature seems pretty cool; and we look forward to using it with our customers. But we would like to make it interactive; we would like customers to be able to respond to a question or add comments. Is this possible..? How would we do this..?

When will smart suggestions (articles) be made available for NON-English articles? We operate mainly in Spanish.

First, I create a job using https://api.intercom.io/export/content/data/p>I receive a job ID.If I retrieve the data as soon as it's available, there's no problem. (retrieving the data is using https://api.intercom.io/download/content/data/my_job_id. However 24h later, the job identifier doesn't work anymore. I get back an internal server error (500). The documentation says data should remain available for download for much longer (several days). Also I didn't launch a different job in the meantime, so I don't understand why the data retrieval is broken.

Anyone know any table editing hacks? For example, how to merge columns/rows? I am not seeing any options beside a simple column/row table that you can format the text inside of. It would be nice to have further editing capabilities here. Thanks!

A few notes:I made sure to show the messenger launcherIt says that it installed properly.

I would like to link my translation tool (Deepl) with Intercom's support chat, but I would like to know a better way to set it up without having to go through a third party app.

In our Hubspot CRM we have our companies with properties like Type of client (low/mid/high). We would like to create inbox rules on Intercom based on those Company properties when a customer (linked to a company) send us an email in our Intercom Inbox.How can we show Hubspot companies info in the top right menu in our Inbox (same way we can see Hubspot contact details) Thanks !

I have several people data fields or attribute the bot asks for to qualify a lead. This can be name, birthdate, phone number, etc. When a user inputs their information on the bot, the data is not showing up in intercom and I can't see it on my end. Why is this happening?? Pls help!!

I want to add a collection for FAQ's in our Helpcenter. But with the current limitations on article layout, I find it very hard to build something that is easy to navigate through for the customer that actually creates an added value. Does anyone have experience with this? 

We have some processes or flows that happen within a pop up in our app. This makes it difficult to target how a tour gets triggered to start.

I have the below rule set up, we send this Survey out 1x a week, so there is a chance that they get the email for giving us an 8, if they then give us a 1, and then a 9/10 - will this add them back into matching the rules "again"? Or does it remember the first time this user matched the audience and ignore any future ones?I don't want this email to go out multiple times, just the first time it matches, but the scores tend to go up and down and I am worried this will remove then re-add them to being a match.I hope this makes sense! haha.  Thank you!!

Is there an API endpoint that allows the creation of multiple contacts with one call, or does each individual contact creation requires an individual API call?

I'd really love to have more formatting options for our company's support articles. Being able to change font color, underline, indent, highlight, adjust font size - more robust bullet and automatic numbering options - adding text boxes and being able to adjust the background color. These are all things that would improve the readability of our articles.

Either the responses as a list or if they are available via the people entity?

We are looking to implement the messenger in a React Native app. Our preference would to be to show the chat as a screen in the app (with bottom bar navigation) rather than an overlay. Seems like this is not possible from the documentation. Wondering if anyone has found a way to achieve this?

What are your top tips for someone just getting started with Intercom – what have been your most effective automations or flows/series and best practices?

We have some troubles with quick links, they dont work

We have a structure where we have more experienced people helping out juniors through mentions and we want to track how many mentions they're getting and how many they're replying to.

Hello. My goal is to use the Intercom API in order to fetch conversations (of my project).I've created a new app on my personal workspace; generated a new token and tried to use this token to access the conversations; I used this API ;> https://api.intercom.io/conversations/p> I get back this response -{ "type": "error.list", "request_id": "000229afga31flof5mqg", "errors": [ { "code": "api_plan_restricted", "message": "Active subscription needed." } ] }Looking at this page - https://developers.intercom.com/intercom-api-reference/v2.0/reference/error-codes/p>I seems like this issue mapped to `The API is not available on this App's Plan` I don't understand what it means; which subscription are we talking about? how can I fix it.why is this API not available on my new App?

We have SaaS product built using React. The issue is when the components gets re-rendered (it disappears and appears in just milliseconds, not visible in naked eye ofcourse) it breaks the product tour and it points to the top left corner and literally pointing to nothing.  What I think is happening is that, the component disappeared then since the Product tour couldn't find the element it will just point to the top left corner, but that's just in milliseconds. Stopping the elements from re-rendering could be tough job for us but possible, so I'm asking if this is possible to fix or any workaround.

For instance, our platform has the "chat" section, the "admin" section, the "main" section, etc. On each one of them, I want to show the relatives articles on the Articles Search app in Messenger. It doesn't make sense to show the "chat" articles in the "admin" section. It could work like the banners, posts, product tours rules.Thank you

I am really struggling to use the News feature, so I am wondering if someone could share some tips for using it. We have many different products, and users can subscribe to just one of them, or all of them, or anything in between. When we want to publish product-specific News, I never manage to target people so that they get all of the News that are relevant to them. This is because News is deviating from the tried and trusted way of setting audience rules for other outbound content. If a person is in one Newsfeed, they can't be in another!So for example a client needs to see news for product X and product Y. If I publish news for product Y (targeting all users of the product) and then publish news for product X (targeting all users of that product), the client will only see the news that are at the top of the newsfeed list. Are there any workarounds? This is really headache-inducing for me. I want to use News because this feature fills a gap to have a non-intrusive long-form in-pr

Hello, I would like to find an example of PHP or JS code to use Canvas with Intercom.We use Intercom for communication with visitors to our site and our LMS.We would like to be able to insert dynamic information at specific times.For example, when a student connects to our LMS and needs to follow a training course.We would like to be able to send him an automatic message indicating the link where to sign his attendance sheets and the link to join his virtual class on video.This information is personalized for each student, so we need to inject it at a specific time for a specific person, but without them necessarily being registered on Intercom. I went through the documentation and it seemed to me that the Canvas answered this request.But when I try to create an APP and use Canvas options I get stuck.I have well informed WebHooks to configuration pages in PHP on our site and nothing seems to work. Would you be kind enough to offer me an explanation and/or a small piece of code to start