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Even the example from the help guide (yes, I did enter the API token) doesn't work:curl https://api.intercom.io/articles -X GET -H 'Authorization:Bearer <Your access token>' -H 'Accept:application/json' -H 'Content-Type: application/json' Returns the following error:{"type":"error.list","request_id":"001iuuadd47ehouu9ndg","errors":[{"code":"unauthorized","message":"Access Token Invalid"}]}

Please tell me. There is a custom script:We open the tab from User # 1, write in support - we answer himOpen the second tab, exit in it and go under user number 2In the intercom we write something to user # 1We go to the first tab, where we have a window with user number 1 - messages that we sent from the intercom camehow to delete a session?

Then, the user will have access to articles based on their own language.

We are handling a review process via Intercom, ie. users request a review, we automatically create a conversation and then all discussions about the review should be done inside this specific conversation. now we want to add a button that opens the conversation but I only see a way to create a new conversion or list all open conversations, but I don't see an API call to open a specific conversation (even when its closed). ie. something like Intercom('showConversation', 123)

I am trying to report on the number of touchpoints (average) that a segment of customers receives in a specific time period - the type of data displayed on a Contact Record under "recent content" + conversations. Any ideas on how to report on touchpoints?

Hey I'm trying to integrate Intercom with the current React Native app we're working on and while it's working perfectly fine on Android, the iOS keeps crashing. Here are the error details:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '+[Intercom setReactNativeVersion:]: unrecognized selector sent to class 0x112eaf318' terminating with uncaught exception of type NSExceptionP.S. I tried adding "react native" as one of the forum question topics but it wasn't available. 

We have a new series about to go live I'd like to ask about. To give you an idea imagine 7 onboarding emails, one for each day of a 7 day free trial, all connected up. pretty simple, but then we realised we want to exclude certain users just for email 3. The problem we face was that those users will not continue through the flow to email 4 (even if want to include them again) because the path from email 3 is not bringing them. So should we in that case have a disconnected entry point for email 4 (no path from email 3) with a rule like 'started trial 4 days ago'. Will this work. There's not that much in the current literature about disconnected entry points. Thanks. Nico

We are building a platform that helps segment customer feedback. We are wanting to sync the custom attributes from Intercom into our application. We would like to know when custom attributes change on a contact. Is there a webhook for this? or should be periodically poll the API ?

We've got quite a few leads from our CPC campaign but doesn't look like Intercom's default UTM is tracking them all. Is this something that's automatic or do we have to implement something for this?

 I several splits where a user matches one or the other, but I've had user disengage despite matching the split they were intended to match. Even weirder, these users who have disengaged are still getting the messages, so it's like they're still progressing along the Series even though it's indicating they disengaged. I'm also seeing the numbers not match. For instance, it shows 20 users match a certain rule, but then there's 22 users at the wait block after that rule. These issues all seem like a bug, but I escalated this with Intercom almost a week ago and still haven't gotten an initial reply. Anyone else having these issues or have any ideas? So far Series has been an absolute nightmare and doesn't give us the info we need like Campaigns did.

How do I set my Default sender address to be change to 'Use teammate's Intercom account email address'?

We're looking to build out some more complex tours with our product team. Is there a way to add another layer of complexity to the current product tours, including code?Would be helpful if there was a developers guide to product tours.

I know when a new customer message the chat widget on the bottom right corner of the website, we can let them know the expected response time. However, is there a way to let existing customers (who are already in a chat conversation with us) know the response time? Thanks!

Hi All, I have an email draft on the intercom. Is there a way to covert that mail to a URL link (like a webpage) and share the link for people to view?

I tried integrating the button click code into my website, but I'm using Wix and it doesn't work I don't think they support java script. Older people are finding it impossible to find the messenger. It's too small and can't be changed.

Hi, since a few months there's the ability to do more with company tags, so now I'm wondering if a webhook topic for if a tag is added, would be possible to add :)

When composing an outbound message, we're not able to add URLs and Rich URLs to the message, even though we can see these are being provided to Intercom...

We have users who write in to us through a special bot before they are logged into their accounts. Since they come up as an unknown user, we ask them to leave their email which we collect as a data field in a custom bot. Do the summaries of the conversation get sent to that email after the user leaves the app? Are they able to continue the conversation from that email?

Hi, We are having the exact same issue as described by a user here: https://forum.intercom.com/s/question/0D52G00004hzX8fSAE/ios-sdk-setdevicetoken-method-crash/p> Since this was 7 months ago, is there any update on this (other than the workaround to manually handle notifications)? Is this still a known issue that is being worked on?  We have just integrated the iOS SDK into our app and are having the exact same issue/crash come through for quite a few of our users. Again, we cannot reproduce ourselves manually. Thanks

The series saved fine, so I know all blocks are connected. Has anyone experienced something similar? Is there a way to determine what the specific error is? Or is there a cap to number of steps in a series?

We have custom data attributes with Decimal format, to hold currency dollar values. When I add them to outgoing messages, they don't get currency formatted.e.g. field value is 6252.0 - but it should display in the email as $6,252.00. How to do this?

My guess is yes but I want to confirm. Additionally, I cannot figure out to reinstate users should I need to.

This feels obvious but I want to confirm before I take action. If we pause a series to make edits and then set it live again, it won't contact users that have already entered the series correct? Honestly saying it out loud sounds like no, duh, but I cannot re-email thousands of users again. Thanks in advance!

Hey! I noticed when I tag users who got one of our emails, intercom caps it to around 10k. Is there a limit? Couldn't find any info about that. How would I go about tagging more than 10k? Ideally without exporting to csv and importing them.  Thanks!

I'd like to be able to select conversations randomly per team member to review for quality. The goal is to add some element of randomness to our internal quality scoring.  What methods are there to do this in intercom, using the API or 3rd party apps?  The next level would be to have the option to select specific metrics. e.g. 3 or more support responses. Closed more than 24 hours after the initial response, etc