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Is it possible to restrict certain teammates from viewing certain leads?

Hi,We successfully integrated the messages API to send emails through Intercom from our app. Now I'm wondering if there is any way to track these emails, like you can do on Intercom Web Interface messages:  Thanks in advance.

For our use-case it's necessary that we have a high number of agents that can *NOT* see each-other's ongoing conversations.  After some testing, it seems like even a user with all of its permissions switched to "OFF" can still go to inbox > See More and gain access to the inbox channels of all the other users.  This is problematic for our use case, where the different agents are essentially "exhibitors" on a digital event (and therefore it would be very bad if they could "spy" on each-other's lead conversations). How would you proceed?

How does Intercom get user information, such as phone number? I have a user who has two intercom profiles the one she is chatting with me on has a different phone number than what she claims her phone number to be.

How do I create Multi Language custom bot?I would like to show a Spanish speaking custom bot for visitors from specific countries or visitors that get to our Spanish website version.

I'm trying to gain more insights from our use base, we're rapidly growing our support team with hires all over the world, so I'm looking for more depth in conversation satisfaction through CES scores. (i am currently using Wootrics for this)  My issue is, It looks like I have to manually send these surveys at the time of closing a conversation. I'm rubbish at this - Write out close message > Click Apps > Add Wootric > Choose Survey > Send. I feel I'm missing a trick here right?

Can I start a custom bot from an ongoing conversation? If a user sends a reply to an open ongoing conversation, but his reply is off-hours, I need it to send a custom reply. How can I do that?

I'd like a csv of our article titles and ideally, the dates they were written.

I am having confusion about how our messenger works. We have an app that you will be needing to log in to be able to send a message. Now there are times when a user name has "user + random 4 letters/number" but then there are other messages that has users name on it. What is wrong? Why is it doing that?

With this setting enabled, Intercom says that customers can reply to emails, and those replies will open a new conversation. I'm wondering - in that situation would our team be able to see which email conversation the customer was replying to or would we need to scroll through past conversations to get this context?  Thanks everyone 🙏

Hi, we want to notify an external system when we send a segment based chat to a group of users.Actually we don't find any way to do that. Via webhook we only can access when a single message is sent to a concrete user. but not in massive messages.Thank you

Is there a way to permit xlsx or csv files to be sent from the system to the customer? I can only find settings on how to allow the customer to send different files in to me, but I need to send excel files to the customer.

Is there an app/integration to ask users for app store reviews directly on Intercom. I know there are plenty to ask for reviews through the chat, but those are not connected in any way to the app store. Thanks!

Hi! I'd like to use logic and loops in transactional emails just like I can in other transaction email providers. For instance, this the docs from Customer.io: https://www.customer.io/docs/2-email-basics/#dynamic-content-level-ii/p> Is that possible now?

Hey folks, I have a team with several agents and they use Round Robin system to get the conversations. Sometimes one person gets the "bad ones" that take some time to resolve so they can not address the new ones fast enough while other agents might get free.  I was thinking if I set Inbox Automation rule, for a conversation that is not replied to for X minutes, and assign it to the same team it was already assigned to, will this trigger Round Robin again and get this conversation to the next in line (hopefully not the overloaded person). I'm aware of Balanced option, but that does not really solve re-assignment of unanswered conversation (it just gives new conversations to less loaded agent).

In the web app, I can search for an article and get results, but clicking on any article leads to a blank page

We are looking for a person or company that could provide services in the setup and implementation of a world-class customer onboard experience using the Intercom Product Tour product. We currently use the Support and Marketing products are well. We will be launching a new product in the Work Management space in the upcoming weeks and are ready to hire a resource now. The name of our company is SmartSuite, but we have not yet released any information publically as we tried to be very quiet about what we have been working on for the past 2 1/2 years.I am happy to provide more details to anyone that would like to propose on this work. Thank you.

Hi All, We raised this with the partnership team and on GitHub itself but adding here for visibility. We (and others) pushed an enormous amount of fixes to this library in October last year and it still hasn't been released and as a result, the library doesn't fully support 2.0. https://github.com/intercom/intercom-php/p> Can we get some Intercom resources to finish what needs to be done and get it current again? We'd rather not have to branch it and run our own, only to have to merge back to Intercom if it's subsequently released.

Ive configured the intercom frontend to configure a company id. Separately, Ive configured a backend app integration to update some custom fields on the company. I have found that almost half of comanies do not appear in the companies list in the UI. However when I look for a user and then navigate to the company page from the user, I can see that the company exists. Could I be doing something wrong? We are using intercom EU.

We are looking to improve our internal demand projections and are trying to develop a system for cohort analysis (primarily regarding inbound support demand). Has anyone done any similar type of reporting either within Intercom or leveraging a different tool using Intercom data that they could provide insight or recommendations regarding? Thank you in advance!

How can I get sound notification on mobile app (iOS app) when a visitor comes on the website?Or there is no such option, and I can only get notified when the visitor initiates the chat?

Is there a limit to inbox storage?  For example:  How much can your inbox store in total? or,  How much data can one inbox conversation store?

Hi! We have same problem https://forum.intercom.com/s/question/0D52G00005MT2KHSA1/ios-sdk-messenger-crash. But we are using 'intercom-react-native' and iOS version is 12.5

How can I view all conversation attributes (product area and type in this case) together? I'm wanting to get an overall picture of where we see high volumes of queries and what these are. I can only seem to filter the report down by attributes, rather than build a report that shows volume by type.  Any help appreciated! 😅

I am able to create posts that reappear every time a user navigates to a particular URL, but for some reason the banner will only appear once. Here is a screenshot of the Banner that would not appear more than 1x per user. Notice I have the frequency set for every time a person matches the rules. If you have any suggestions on how to fix this, please let me know. The banner is better than posts or chats for page issues.