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We have several collections, each is visible to a specific group of users. It's pretty tedious to have to set the audience rules for each article in the collection and even more tedious when I have to go back and make changes.  Is there any way to set rules for an entire collection so that when I add articles to it they automatically assume those audience rules?

Hi, I am trying to use the API to send the customer's question to another custom API if the resolution bot doesn't have an answer. I couldn't find anything in the docs about this. Is that possible?

We've got 20 users who fit some particular criteria. We've created a new Serie for new users who meet the same criteria but haven't figured out how to add the original group of 20 to this Serie. Is this currently possible?

Hello, is the ability to embed documents to articles possible? Is there a workaround, or is it possible to request it as a feature request?

We need the product tour to be displayed on the homepage when a user is logged in. But since the page URL is the same for both logged in and non-logged in users, what would be the best workaround for this?

Hey Connectors 👋 I'm the Product Manager of the App Ecosystems team at Intercom and we're currently working on defining our focus areas for the coming year. I'm really eager to hear your feedback to understand what's frustrating? What are you hoping to see? And what's missing from our platform across: Building apps for Intercom (incl. Canvas Kit capabilities)APIs / SDKs / WebhooksDeveloper ExperienceIntercom's App store If you're available for a 30min call next week, it would be great to chat and meet some of you.  You can book a time with me here ➡️ https://calendly.com/rati_intercom/intercom-ae-feedback OR share your feedback by replying to this post. (As a note - I'm definitely including feedback you've already provided here and I'd love to hear more!)

Our webhooks is receiving requests from any conversation that originates from anywhere, even outside our messaging app. Our application keeps getting requests that we don't want. Is there a way to configure this to only get hits based on a particular service? To clarify, we have a messaging application that talks to agents on Intercom. Turns out, even if agents on Intercom are talking to users that do not originate from our app, we get pinged. We just want to isolate the webhook to only receive messages to our application.

I have integrated the intercom SDK in one of my android app and am also able to log Events to the Intercom console, But facing an issue that Intercom SDK not logging the Recent page views on the Intercom console.What change needs to do?

Looking to call a function only when the Intercom ( window.Intercom ) object is made available.

Hi,We need to show a message when our application or other 3rd service is maintained in our mobile application. However, we cannot use Banner to do that because it does not support for mobile application. We cannot use Post, Mobile push or Chat because it will disappear after user already read it. Please support!

Hi!​We have a situation where we are working with both, Zendesk & Intercom. Not ideal, I know, but that´s the way we have to roll at least for a little while 😅 We are using Intercom integration to move certain tickets to Zendesk. However, we have situations where customer tickets come directly to Zendesk (some e-mails). We have been using Zendesk-Intercom integration and it can identify Intercom conversations from Intercom users. However, we use Intercom chat to chat also with leads (emails collected always) but we would need Zendesk to identify those conversations (from the same email address) and show in Zendesk if the customer has previous conversations in Intercom. Have anyone came up with some solution or workaround for this kind of situation? Any ideas on how this kind of 360 view could be arranged? Thanks so much in advance 🙏

Hello, We have the Intercom plugin installed on our WordPress site. Without the plugin, our GTMetrix load time is 3.3 seconds, but after activating the plugin it's 9.7 seconds. I've checked the waterfall section on the GTMetrix and there are Intercomcdn and JS take much time to load. It'll really affect our site speed and SEO. Please help with this.

Is series continually process? For example I created series today for inactive users for last seen 5 days and its match with 4 users then sent notifications them.After 10 days my rules match with 90 users so is this series send notification for them ? In screenshots, my series sent 4 notifications for matched users. Why ?

We are planning to translate our ~700 help articles to another language and I would like to obtain a word count for what we have written so far to estimate the cost. Is there a way to do this? I suspect we have to use the API or some other script to extract and then use another authoring tool that does word counts?

We are trying to hide the messenger on some pages (demo/pricing) where we have a different CTA that pops up on those pages. I set up the messenger settings to not include these pages (see screenshot), using the "Current page URL does not contain" for the four URLs we want to hide the bot on. However, after saving, it still shows up on those pages when we test it in Chrome and Safari. Am I setting this up incorrectly, or should this be working? Thanks in advanceLarisa

I am creating a somewhat lengthy custom bot. Throughout the course of the conversation the user/client would be selecting 5-10 reply buttons and 3-4 customer replies.  Is there a way or an application that summarizes those selections or any client comments at the end of the conversation? Right now I have to scroll manually through all of the selections to understand the core issue.  I could use the Conversation data points, but that doesn't work with the customer replies... just the text reply buttons.

Hi!  I am trying to set up an Intercom product tour inside a chrome-extension. When I add the chrome-extension URL to the product tour builder i.e chrome-extension:/...../page.html the forward button, "open website" is disabled. Does anyone has an idea if it is possible to add a product tour to a chrome-extension?  Best,  Ludwig

We have built out a Custom Bot to react to all new conversations. Most responses are recorded with Reply buttons.  I am hoping to create an automation for when a user does not respond to the reply buttons. Within the Custom Bot settings there is an option that will "Auto-close abandoned Custom Bot conversations" but instead of closing the conversation, I would like to try to engage the user who is interacting with the Custom bot.  It doesn't appear that I can add a Resolution Bot AND Reply buttons in this instance... Is there a way to re-engage with the user? or should we assume that auto-closing the conversation is the best option?

can I ask a user if this is his email or not? And if not then only ask for a email. Basically I want yes no question with prefill email id. Is that possible?

Our team currently has about 10 product areas as conversation attributes, and then a larger pool (50+) of more specific conversation tags. Do any of your teams use conversation attributes and conversation tags in conjunction with each other, and if so, how do you do it?

As an admin, how do I change or update the email address of a teammate?

Hi team, I was wondering if the documentation on redirection here is up to date? Here are the videos my team made on this topic.pt1. https://www.loom.com/share/0b4c6afc4e594be4b93081882ba2b9eapt2. https://www.loom.com/share/e730ddd7dcf34c1fa163c191e15af4bb Based on the documentation it said that we should use https://app.intercom.com/appstore/redirect?install_success=true and https://app.intercom.com/appstore/redirect?error_message=<your error message> for the successful and failed installation respectively. But from our testing, those 2 URLs will redirect our users back to Intercom's inbox page not our App modal on the App Store, and there's no error nor success message on either case. We, however, found out that if we use the following URL which isn't documented https://app.intercom.com/a/apps/g9guvxdz/appstore?app_package_code=simplesat-qhib&error_message=<error message here>&install_success=false it does work and bring users to our app modal open on

Using a data attribute that is the subscription period end date, I want to filter users that have renewal dates between 30 and 60 days out. I'd set this up like:sub_period_end is more than -30 days and sub_period_end is less than -60 days I find no users this way. I've tried these two in the reverse order as well to no avail. Any suggestions? ( tbh the more and less than thinking, paired with the negative values, is throwing me for a loop) Going forward, I will be building a dynamic audience for this type of message where sub_period_end is exactly -30 days (that segment seems to work) - this ^ request above is for the purposes of transitioning our messages to automated from manual, and playing catchup with all those that need to go out in the next month, then launching the dynamic rule. And if the above isn't possible, I'll work with the team to find a way to identify those that may have slipped through the cracks between last month's outreach and this month's,

Trying to adapt messenger styling/customizing to work with our multiple brand website, but learned that this feature only works based on domain and subdomain basis, is it possible to do it path based? like: https://mysite.com/brand1?

Are there plans, or any workarounds that would allow an Inbox rule to trigger a Macro instead of the current options?Assign ToClose ConversationMark as PriorityTag ConversationApply Conversation SLA For the bigger picture, based upon a user profile trigger, unless they're paying for a premium support plan, they have to utilize the Help Center for self-service support. Ideally we'd want to apply a Macro that:Provides a canned message that they should search for assistance in the Help CenterClose out the Conversation. Currently, it seems like the closest way to approximate that is two-fold:Use a rule to assign these users to a specific inboxFire the macro from that inboxIt would require the extra step of enacting the macro...but seems to be as close as we can get with the current actions available for Inbox Rules. Am I missing anything?