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 I several splits where a user matches one or the other, but I've had user disengage despite matching the split they were intended to match. Even weirder, these users who have disengaged are still getting the messages, so it's like they're still progressing along the Series even though it's indicating they disengaged. I'm also seeing the numbers not match. For instance, it shows 20 users match a certain rule, but then there's 22 users at the wait block after that rule. These issues all seem like a bug, but I escalated this with Intercom almost a week ago and still haven't gotten an initial reply. Anyone else having these issues or have any ideas? So far Series has been an absolute nightmare and doesn't give us the info we need like Campaigns did.

How do I set my Default sender address to be change to 'Use teammate's Intercom account email address'?

We're looking to build out some more complex tours with our product team. Is there a way to add another layer of complexity to the current product tours, including code?Would be helpful if there was a developers guide to product tours.

I know when a new customer message the chat widget on the bottom right corner of the website, we can let them know the expected response time. However, is there a way to let existing customers (who are already in a chat conversation with us) know the response time? Thanks!

Hi All, I have an email draft on the intercom. Is there a way to covert that mail to a URL link (like a webpage) and share the link for people to view?

I tried integrating the button click code into my website, but I'm using Wix and it doesn't work I don't think they support java script. Older people are finding it impossible to find the messenger. It's too small and can't be changed.

Hi, since a few months there's the ability to do more with company tags, so now I'm wondering if a webhook topic for if a tag is added, would be possible to add :)

When composing an outbound message, we're not able to add URLs and Rich URLs to the message, even though we can see these are being provided to Intercom...

We have users who write in to us through a special bot before they are logged into their accounts. Since they come up as an unknown user, we ask them to leave their email which we collect as a data field in a custom bot. Do the summaries of the conversation get sent to that email after the user leaves the app? Are they able to continue the conversation from that email?

Hi, We are having the exact same issue as described by a user here: https://forum.intercom.com/s/question/0D52G00004hzX8fSAE/ios-sdk-setdevicetoken-method-crash/p> Since this was 7 months ago, is there any update on this (other than the workaround to manually handle notifications)? Is this still a known issue that is being worked on?  We have just integrated the iOS SDK into our app and are having the exact same issue/crash come through for quite a few of our users. Again, we cannot reproduce ourselves manually. Thanks

The series saved fine, so I know all blocks are connected. Has anyone experienced something similar? Is there a way to determine what the specific error is? Or is there a cap to number of steps in a series?

We have custom data attributes with Decimal format, to hold currency dollar values. When I add them to outgoing messages, they don't get currency formatted.e.g. field value is 6252.0 - but it should display in the email as $6,252.00. How to do this?

My guess is yes but I want to confirm. Additionally, I cannot figure out to reinstate users should I need to.

This feels obvious but I want to confirm before I take action. If we pause a series to make edits and then set it live again, it won't contact users that have already entered the series correct? Honestly saying it out loud sounds like no, duh, but I cannot re-email thousands of users again. Thanks in advance!

Hey! I noticed when I tag users who got one of our emails, intercom caps it to around 10k. Is there a limit? Couldn't find any info about that. How would I go about tagging more than 10k? Ideally without exporting to csv and importing them.  Thanks!

I'd like to be able to select conversations randomly per team member to review for quality. The goal is to add some element of randomness to our internal quality scoring.  What methods are there to do this in intercom, using the API or 3rd party apps?  The next level would be to have the option to select specific metrics. e.g. 3 or more support responses. Closed more than 24 hours after the initial response, etc

We have several collections, each is visible to a specific group of users. It's pretty tedious to have to set the audience rules for each article in the collection and even more tedious when I have to go back and make changes.  Is there any way to set rules for an entire collection so that when I add articles to it they automatically assume those audience rules?

Hi, I am trying to use the API to send the customer's question to another custom API if the resolution bot doesn't have an answer. I couldn't find anything in the docs about this. Is that possible?

We've got 20 users who fit some particular criteria. We've created a new Serie for new users who meet the same criteria but haven't figured out how to add the original group of 20 to this Serie. Is this currently possible?

Hello, is the ability to embed documents to articles possible? Is there a workaround, or is it possible to request it as a feature request?

We need the product tour to be displayed on the homepage when a user is logged in. But since the page URL is the same for both logged in and non-logged in users, what would be the best workaround for this?

Hey Connectors 👋 I'm the Product Manager of the App Ecosystems team at Intercom and we're currently working on defining our focus areas for the coming year. I'm really eager to hear your feedback to understand what's frustrating? What are you hoping to see? And what's missing from our platform across: Building apps for Intercom (incl. Canvas Kit capabilities)APIs / SDKs / WebhooksDeveloper ExperienceIntercom's App store If you're available for a 30min call next week, it would be great to chat and meet some of you.  You can book a time with me here ➡️ https://calendly.com/rati_intercom/intercom-ae-feedback OR share your feedback by replying to this post. (As a note - I'm definitely including feedback you've already provided here and I'd love to hear more!)

Our webhooks is receiving requests from any conversation that originates from anywhere, even outside our messaging app. Our application keeps getting requests that we don't want. Is there a way to configure this to only get hits based on a particular service? To clarify, we have a messaging application that talks to agents on Intercom. Turns out, even if agents on Intercom are talking to users that do not originate from our app, we get pinged. We just want to isolate the webhook to only receive messages to our application.

I have integrated the intercom SDK in one of my android app and am also able to log Events to the Intercom console, But facing an issue that Intercom SDK not logging the Recent page views on the Intercom console.What change needs to do?

Looking to call a function only when the Intercom ( window.Intercom ) object is made available.