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I'm trying to set up a new email to our future new users, but I can't seem to work out how to make that rule.  I don't want our existing users to get this email, only future users.

I have made a Custom Bot that is started from a conversation for our users. This is to triage support issues and does not include the Task Bot at all. From what I am gathering, because I am using a Custom Bot and not a Task bot, a rating will not be prompted to the user. From what I am reading there needs to be one response as well as 250 minimal characters. I ask 6 questions during the ticketing process so I don't expect the issue is under the character limit.  Is there any way to guarantee that a chat rating will be sent? It would be great to have a "Prompt a chat rating" or "Whenever a chat is closed regardless of Operator Bot, send rating = True or False"

I work at a University and we are interested in implementing articles. I was hoping to get some examples of articles that other universities have found helpful.

Hi. I'm currently setting up an onboarding experience by using banners for each step. Building it with Series was super simple, but as with Product Tours, the real experience is clumsy and laggy. For example, banners are not updated after success events have been triggered, displaying banners is sometimes delayed and sometimes needs a refresh, which is much to ask from a single-page application. Has anyone else tried this approach before? Any ideas on how to make it more seamless?

In Contact, you will see this recent page views,But it seems that recent page views is all what we can see, Is there any way to have a report/ dashboard that shows all the recent page views of a user for the last 7/30/90 days and so on. I meant in more detail and can be interacted. Thanks

We get the error 'hmac_mismatch' in our Android app and the chat & FAQ isn't working. We have set it up as in this documentation: https://developers.intercom.com/installing-intercom/docs/android-identity-verification/p>Any ideas on what could be wrong?

Once the mobile carousel is viewed, if they select start conversation, we want to know which one they just viewed to be prepared to answer associated questions on that topic.

I want to  Send my users weekly reminders via sms based on rules from “series”, Allow them to reply in a way that their reply arrives at our representative’s inbox in intercom. Is that possible (even only one of those options?) - and if so what integrations can be used for this?   

In Macro settings {...} icon only allows to scroll through the list of attributes which is very time consuming. Suggestion: -Add a filter by text,-Add shortcuts for inserting attributes in the macro content

I need to create a slightly altered version of one of the custom outbound bots I'm running with slightly different targeting, but I don't see an option to clone my existing bot within Operator. Do I have to recreate each bot every time with all the paths and everything?

Hi our use case is we want to use WhatsApp with Intercom for automated two-way messaging. We have set up octopods and we can receive WhatsApps from a mobile number in our Intercom Inbox. How do we use our existing custom bot to receive the WhatsApps in our Inbox and respond but the response goes to a Webhook. We will accept the Webhook in another program and convert the response into a format that WhatsApp can accept and then send a WhatsApp via the Conversations API back to the mobile number. This way we can automate responses to conversations programmatically.

This isn't the best experience. Is there a way to stop resolution bot looping after specific keywords?

Please help me understand how do we send in-app post after successful login throughout the transactional message?

Our "users" are "people" with individual contact details (emails, names), but our subscriptions are associated with a company. So, one subscription may have several users. And, those users can be associated with multiple subscriptions!The simple way to handle this seems to be to associate the stripe subscription with a company rather than a "person". We could develop this on our end via the API and some custom properties, I guess? Any thoughts ?

More detail in video below.

Does calling `registerUser(withUserId)` or overwrite any user attributes previously set such as the languageOverride?

Even the example from the help guide (yes, I did enter the API token) doesn't work:curl https://api.intercom.io/articles -X GET -H 'Authorization:Bearer <Your access token>' -H 'Accept:application/json' -H 'Content-Type: application/json' Returns the following error:{"type":"error.list","request_id":"001iuuadd47ehouu9ndg","errors":[{"code":"unauthorized","message":"Access Token Invalid"}]}

Please tell me. There is a custom script:We open the tab from User # 1, write in support - we answer himOpen the second tab, exit in it and go under user number 2In the intercom we write something to user # 1We go to the first tab, where we have a window with user number 1 - messages that we sent from the intercom camehow to delete a session?

Then, the user will have access to articles based on their own language.

We are handling a review process via Intercom, ie. users request a review, we automatically create a conversation and then all discussions about the review should be done inside this specific conversation. now we want to add a button that opens the conversation but I only see a way to create a new conversion or list all open conversations, but I don't see an API call to open a specific conversation (even when its closed). ie. something like Intercom('showConversation', 123)

I am trying to report on the number of touchpoints (average) that a segment of customers receives in a specific time period - the type of data displayed on a Contact Record under "recent content" + conversations. Any ideas on how to report on touchpoints?

Hey I'm trying to integrate Intercom with the current React Native app we're working on and while it's working perfectly fine on Android, the iOS keeps crashing. Here are the error details:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '+[Intercom setReactNativeVersion:]: unrecognized selector sent to class 0x112eaf318' terminating with uncaught exception of type NSExceptionP.S. I tried adding "react native" as one of the forum question topics but it wasn't available. 

We have a new series about to go live I'd like to ask about. To give you an idea imagine 7 onboarding emails, one for each day of a 7 day free trial, all connected up. pretty simple, but then we realised we want to exclude certain users just for email 3. The problem we face was that those users will not continue through the flow to email 4 (even if want to include them again) because the path from email 3 is not bringing them. So should we in that case have a disconnected entry point for email 4 (no path from email 3) with a rule like 'started trial 4 days ago'. Will this work. There's not that much in the current literature about disconnected entry points. Thanks. Nico

We are building a platform that helps segment customer feedback. We are wanting to sync the custom attributes from Intercom into our application. We would like to know when custom attributes change on a contact. Is there a webhook for this? or should be periodically poll the API ?

We've got quite a few leads from our CPC campaign but doesn't look like Intercom's default UTM is tracking them all. Is this something that's automatic or do we have to implement something for this?