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Usecase: A lead or user sends us a request to ot contact acleaning company with a Request on movecleaning. We contact the cleaning company through email and want to have that conversation tied to the lead/user so we can follow it on an individual level and use the snooze function to comeback to the lead/user at a good time. Preferably we would also want to have to option to CC the lead/user.   

I would like to send an automatic message when a user pings us in Support. I do not want to use the Bot. Is there any other app that I can install and set an automatic message to those who try to chat with our support team?  Please let me know.

I am pulling my hair out trying to fix this and have yet to get a response. One of our internal inboxes we use at our company is no longer receiving emails and every single one of them are being picked up by intercom. I literally have never used this email in intercom nor have I ever had anything forwarded from it to intercom yet I can't fix it. It happened 3 weeks ago and I can't figure out how to get this fixed. Everytime I send an email from my work email to our other inbox I get an inbox notification in intercom saying "X@email.com was added to conversation by you" Except I never added it and the email again never shows up anywhere in the system except for a lead, which I delete everytime and it picks it back up and adds it to the conversation. I don't have any assignment rules or automation setup for this. Im at a complete loss.

Would love to have a week/day of week/schedule view to see how many snoozes messages to expect on each day.

Is there a way to require the conversation Title to be filled out before it's closed? New agents tend to miss it at the top. And by new agents I mean me and old dogs I'm trying to teach new tricks. Thanks in advance!

Hello, I need to send a correction email to 1k users that got the wrong email. I know that I can import a CSV but that's not ideal as those users might enter in some of the onbording live emails. Is there a way of tagging a list of users other than importing them as new users? Thanks!

I want to be able to follow up on how much online time the team has. I have tested the activity log, but this only lists when somebody logs in and out and would be way to manual. Ideally I would be able to see how many hours a person is away (based on the chats openings hours).  So maybe somebody else has a good solution to share?  Thanks!

I see there is an API for "List Attached Tags" for contacts but not Companies. Is there a way to pull what tags are associated with a company? Or is the returned on "retrieve a company" or "list all companies"?

I just went to update my Intercom iOS SDK and for version 10.2.0 and above I am experiencing the following build error: Failed to build module 'Intercom' from its module interface; the compiler that produced it, 'Apple Swift version 5.5 (swiftlang-1300.0.31.1 clang-1300.0.29.1)', may have used features that aren't supported by this compiler, 'Apple Swift version 5.4 (swiftlang-1205.0.26.9 clang-1205.0.19.55)' I suspect something has gone wrong in the 'Added support for iOS 15' release which means it's no longer backwards compatible. If this is intentional then there are no warnings about this in the release notes, and no migration guide on the Intercom docs. Has version 10.2.0 and above been compiled on Xcode 13 without checking that it's backwards compatible with Xcode 12.5? I can see the import _Concurrency in the build error coming from Intercom, and MainActor has been used in a few places, which has probably broken backwards compatibility

I'd like to make sure that the users see this banner only once 15 days after they SIGNED UP and every 3 months after that. Did someone use this before? What does your rule look like?

I'm trying to search my Contacts by their `id` using the `IN` operator that is listed in API v2.3 reference (https://developers.intercom.com/intercom-api-reference/reference#section-accepted-operatorsThis is my current request payload:```json{ "query": { "operator": "OR", "value": [ { "field": "id", "operator": "IN", "value": ["5fec4b003ba34a1198516369","5fec4b003ba34a11ab516481"] } ] }}``` but I get back an invalid response ```json{ "type": "error.list", "request_id": "000bcmd8o18tsjg9qfq0", "errors": [ { "code": "invalid_field", "message": "_id is not a valid search field" } ]}```It looks like that this field can't be used to search with th

Hello, I'd like to send an email to 991 users and 661 of those are already registered in our Intercom. The missing 330 seems to have declined the cookies hence don't appear on our system but we have their email addresses. If I import those 991 users to Intercom, 661 will replicate. So is there a way to avoid this and reach those 991 only once? Thanks a lot in advance!

Is there a way to get more error details for canvas? Trying to test out canvas and I get an error "Something went wrong while trying to set up that card, please try again" All i did was configrue the url, which returns the json from https://developers.intercom.com/canvas-kit-reference/reference/canvas and I'm stuck on the first step.....  I used chrome console and I see that the error_code is third_party_malformed_response_error Here is the URL I'm using for the initialize step - https://spacedrift.azurewebsites.net/api/intercom/initialize

We have banners on some well-trafficked pages, but they only show once in a while. We suspect it is a CORS issue (Cross-Origin). While our main widget js is served from our domain, we suspect the banners are called from an off-domain script. Is this correct or should we be looking for some other bug? How can we best test for this?

You mention in the Signed Notifications section in the webhooks docs (https://developers.intercom.com/building-apps/docs/webhook-model#section-signed-notifications that the X-Hub-Signature is a sha1 signature of the payload.body and the client secret. Could you please confirm the order both strings are concatenated (payload.body + client_secret) or (client_secret + payload.body) before you pass through sha1()?  Although I've tried both options I'm yet to get a match, but before I look into the possibility of my payload body causing the issue I'd like to get confirmation on the order the two strings should be concatenated. I'm attempting to pass the concatenated string through a sha1() method to do a string comparison with the header value from the request?  Is the usual method to confirm signature or is there something I've missed?

Hey there, I am making some product tours, but I can't set them live. The product displays a message saying that I need to fix issues in "create tours.". All my connectors seem fine. But, I don't know what could be the source of the problem.

Hola👋  We have intercom integration which is used by our customers and use intercom for ourselves too. Currently we a developing a 'delete account' feature to become GDPR-compliant. So when user in our system requests delete of his theirs data we need to delete it from intercom as well. I assumed that using Access Token for requests gives you all the permissions but seems like I was wrong. When I try to delete a company I get "token_unauthorized". There is a list of permissions in Authentications but AFAIK if I enable delete permissions there they will be requested form our customers who installed our integration too. Is there a way to generate different Permission scopes for API key (internal use) and oAuth (external use)? Thanks in advance for any tips 

I already integrated Intercom with WAB via Octopods. But now, I want those conversations to be handled by a Bot or at least to have some options and 'filter' them out before transfering them to a real agent. Do you have any documentation on IBM Watson?

We want to track an event, then based on the event triggers an email Stepsend an event from REST APIAdd a rule on the event in order to trigger an emailcheck if the user has received the mail is that possible setting a rule in Intercom?

Hi there! I was wondering how you send surveys via Intercom when it's about measuring feature experience (measuring the satisfaction of a specific part within a software). ​That's what I would like to set up:​in-app: targeting on URL level one rating question plus an optional text field7-scale (e.g. stars, emojis)​It seems the easiest way with Intercom is to launch a post with emoji reaction. Trade-off: 1. Only a 5-scale 2. No possibility to include a text field after.​Is there a better way to do it?​

We use Close as our CRM for our sales team and then we use Intercom for Live Chat with leads on our website. Is there a way our sales reps can receive a notification in Close anytime a lead starts a new conversation in Intercom? I know Intercom sends an email notification to our Sales Rep's Google Mail inbox. This email is sent from notifications@unstarving-artists.intercom-mail.com.  Is there a way that this notifications@unstarving-artists.intercom-mail.com email address can BCC our close email forwarding address e.g. unstarving_artists-xsz1xswc@leads.close.com as well? See Close Forwarding Email Address: https://help.close.com/docs/forwarding-email-to-close/p>

Steps:Call Intercom registerUnidentifiedUser then Intercom displayMessenger Make some conversationsLogin to app and call Intercom registerIdentifiedUser then Intercom displayMessengerVisitor conversation appear in messenger and may merged to user conversation Is this the default intercom behaviour or we did something wrong?

I'd like to know what backup security there is from Intercom side. If say for example our users were to be deleted by accident. Would this information be stored or backed up on your end and how does this work exactly? Thanks

Any idea why this is? Any other feature I change in there is saved, but this one does not work. It worked last night but now it does not. The preview shows correct and website does too but not in apps...

Hey, this is a question about the conversation_part list field, If I recall , I used to be able to receive the entire thread of messages within a conversation but now I only see the a single message in conversation_parts no matter the length of the thread