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When incorporating the resolution bot into a custom bot, what's the question you ask in order to most optimally trigger the resolution bot answers? Any philosophies here? :)

I tried it yesterday because on paper it sounded really great. However, in our daily business, it made things more uncomfortable. Every chat in the Inbox just says "Talk to a person" (so you can't get an overview about open topics from customers).Does anybody use the new feature with an actual customer service team? It's probably a great addition for teams that are not doing live chat.

I'm looking to hide the button to launch the messenger/operator on certain pages, by URL.Is there any way to achieve this?

Hi, I have integrated intercom in my iOS app. Is it possible to know if user has tapped the send button? PFA Regards,Zahoor

Hi, We are using intercom on our iOS application and giving services to our customers like "Travel booking", "Dining table booking". When our customer want to contact us, before starting the chat we want to show a notice message to the users e.g if user want to book a dining table then we want to show a message like "Please provide restaurant name, number of guests and date time". And if user want to book a travel ticket then we want to show different notice e.g. "Please provide departing airport, datetime, Arriving airport, date and time" etc etc. If showing such notice at the top of the chat is not possible is it possible to ask these questions in a text field depending on the request type e.g. if dining request then showing different fields and if ticket request then different textfields/drop downs? Regards

Hi everyone, I have several onboarding series where each one tries to onboard a user in something. All series ends the same way: if the user hit the series goal -> tag ONBOARDED_Xelse -> tag NOT_ONBOARDED_X and send an email asking for feedback. This works really good, but I need something else :) If the customer doesn't reply the feedback email in a couple of days, I want to tell my CS team to contact her/him. The ideal would be to have a series node to create a Trello card, but I'm ok if I can send an email to cs@... with basic info, ie "Contact {name} of {company} that wasn't onboarded in X". I couldn't find a way to do this, is this possible? Thanks!

I have a list of users in a spreadsheet that I'd like to all have tagged in intercom with a specific tag. Is there a way to do this?

There is no shortage of conversations to mine, and I've given it a couple of days as the help material suggests it's an overnight process.

HI! I was evaluating other digital adoption platforms and I already like the direction Intercom is taking. I want to understand what's in store so that I can be confident that I made a decision for the long term.  What's planned for product tours? For example, are things like Tooltips and Checklists in plan?

I want to use this to get an idea of which HC articles we should be developing to answer the more straight forward questions.

I've set up a Series that includes a Post with an embedded video clip. I would like to see how it will all look when it's live, but I can't find a way to preview a post.  When I see it in the builder, the video clip does not consistently play. and when it does play, I don't hear sound even if I click.

Is there a way to search "full text" through the conversations? For example if I am looking for any conversations that include the word "circle" or something. I do not see much search options unless you explicitly tag something.

Is it possible to trigger a Series by recent page views? I can see the data in a user profile but not in the rules.

We have around 25 different Series so it would be really nice to be able to group them together in the main Series overview page. i.e.Onboarding Series xOnboarding Series yOnboarding Series z Trial Expired Series xOnboarding Series yOnboarding Series z I can't see there's a way to do this, or am i missing something?

I have this message in my acc Team invite emails can’t be sent right now as your app is being reviewed. I don't know why my acc didn't pass the review. And in support, nobody answers to me (now a week). What can I do, because in the message about the review they say that I should contact support, but nobody answers!

Hello, I need to manager automatically our customer who try to reach us out of office hours.I thought that was a basic feature but it seems not...So it seems I need to set up a custom bot to be able to send automatically an out off office message. I need to display this message each time a customer intent to contact us through intercom out of our office so every weekdays night and on weekends.  But obviously, impossible to find anything out in helpdesk, and I don't expect an anwser from intercom support team before severals months...So thank in advance for your help and feed back !   

For every conversation, every time a customer startsa customer responds toor when a team member responds it notifies me 2-3x times in the notification view of my iPhone. This is happening to all of us in our tiny team of 5x people. We all have iOS 14.x 

I would like to send "recommendation" emails to customers following a chat to summarize the discussion to be kept as a reminder of actions to take. Each customer will have a personalized email, so the design can be a template but not the content. What would be the best way to achieve this? Can the email be created/sent from Intercom or should I connect with Mailchimp?

What are some examples of proactive support messages?

What are some examples of support chatbots I can build?

How can I create help content that delivers real value?

How can I demonstrate the value of support to stakeholders and move away from support being seen as a “cost center”?

What is proactive support and how can I use it?

Hi there, will the Customer Engagement reports have a customer report feature added? Asking as someone who is only using the basic post and banner tools. Also in regards to

I thought at first this was happening because they were messaging in using a different email (which happens frequently) but now I am seeing it happen with emails that are their actual account email as well. So for example I just had a person message in using the same email they use to login to our app just show up as a lead in Intercom. If anyone has some insight it would be greatly appreciated!