Answered

For example, if you want to ask users for feedback using your Custom Bot 🤷‍♂️ How it can be implemented on iOS/Android?

Hi team,We're using a custom bot to understand more about the type of content our clients would like to receive. We'd like to be able to assign tags to users based on which reply buttons they select (there are a series of 3 paths), is this possible?

We have filtered them out in spam but they are still getting through the filter to the inbox

The Intercom <> Zapier integration allows sending messages as a User, but (possibly) not as a Lead. We have a Webflow form that sends messages via Zapier to Intercom, but we're getting a "User not found with this email". The steps I took are:Gather Webflow form info as a triggerCreate a Lead in ItercomSend message from the form via that Leadend I tried replacing Lead with User and it still returns an error. I tried adding a 5 minute pause in case the user creation didn't propagate in time and it didn't work. Not fully expecting Intecom to be able to help with what's very likely a 3rd party issue, but Zapier wasn't able to help so perhaps there's another user who figured this out in the past.

I am trying to search in conversations but using your example: I get a 400 "Query body must contain a query hash". When using contact search everything works fine

Hi, How do a initiate a conversation from the users whenever they do certain action on our website so that our team will be notified and then follow up with them. For example, we have a assignment upload form on our website, where we would like to initiate a conversation at Intercom when the users uploaded their assignment, so that our team will be notified and resume their conversation with the users as they are reviewing their assignment. I tried to look for Javascript SDK to create conversation programatically so that I can trigger it after the users uploaded their assignment, but no luck.  Appreciate any thoughts and ideas to implement this. Thanks!

Do teams have emails teamname@companyname.intercom-mail.com? 

Auto tagging capabilities? Is this possible in Intercom, and what are the entryways for those automatic tags to be applied?

Encountered a new crash on our latest release. So far there's only been one crash but because we set our outbound rules to a set of people I'm just slightly concerned if it might be a bigger issue if we don't actually have the filters. Some more details below: Currently version of the app in the store has:Intercom SDK - 8.1.0Compiled on XCode 12.4Support iOS 12.0 and higher. The error is occurring on iOS version 12.1.1 iPad 6th gen (our app only supports iPhone) Here's the full stack trace:Crashed: com.apple.main-thread0 MyApp          0x10325a590 +[ICMAppEnvironmentChecker stringForDeviceTokenEnvironment:] + 829241 MyApp          0x10329659c -[ICMDeviceData init] + 1851722 MyApp          0x10323c1fc +[ICMHTTPClient updateUserWithUserAttributes:newSession:sentFromBackground:carouselVisible:success:error:] + 2649723 MyApp          0x103227d10 +[ICMHTTPBridge updateUser:] + 1817924 MyApp          0x10324ab50 +[ICMBridge ping] + 188605 CoreFoundation         0x1ca8db94c __

Hello! I'm creating a series to send a promotional campaign. I send specific emails to users based on different factors but I'd also like to show a post "popup" to all visitors that aren't logged in.  Is there a way of achieving that? Thanks!

Hey, Is there a way to opt out tracking if the user does not want to send data? I have a toggle in my app that allows the user to disable analytics & tracking. Once the iOS SDK initialised, is there a way to opt out tracking? I tried to use the .logout() method in the SDK but it does not work. Events and updates are still sent to Intercom (which seems to be a bug?).  For example, Mixpanel allows us to do that: https://developer.mixpanel.com/docs/swift#opting-users-out-of-tracking/p> It's great, and Intercom should offer the same.Thanks,Axel

Hello,We are running Intercom 9.3.3 on iOS. We are trying to present the help center via the Intercom.presentHelpCenter() method, and the controller presented view controller is automatically presented then dismissed for an unknown reason. In the logs, here is the message we can read and I don't really know if it's really linked to the issue: 2021-03-17 16:43:53.684162+0100 SKVideo[518:32150] [assertion] Error acquiring assertion: <Error Domain=RBSAssertionErrorDomain Code=3 "Target is not running or required target entitlement is missing" UserInfo={RBSAssertionAttribute=<RBSDomainAttribute| domain:"com.apple.webkit" name:"Background" sourceEnvironment:"(null)">, NSLocalizedFailureReason=Target is not running or required target entitlement is missing}> 2021-03-17 16:43:53.684395+0100 SKVideo[518:32150] [ProcessSuspension] 0x113705b50 - ProcessAssertion: Failed to acquire RBS Background assertion 'WebProcess Background Asse

We just launched a new feature and as part of our Series, we included an email. The replies were sent to our 1st Level Support team because any inquiries about the feature would go to them.  There were very few questions about the feature because it is pretty intuitive. (yay!) Unfortunately, they got hundreds of automated replies from our users who had their own out-of-office settings turned on. (booo!) Is there a better way to do this? As our user base continues to grow, the volume of out-of-office replies will increase.

I am trying to determine OKRs for my support team. While response time and other time-related metrics sound good, I want to focus on the quality of the conversations we have with the customers. Are there any suggestions on how to do this?

It would be great if the mobile app could have some basic app visibility. For example, we use statuspage for our outages. it would be great if our mobile guys can see the status page "status" in the intercom app. This would make it easier for the agent to get better visibility.  It would also be nice to see recent "events" to help someone over mobile see what someone has done. We use events to track actions in the app and its usually helpful to see if someone has ever used a function or what they're currently doing in the app.  

Is there a way to darken the background of the product tours? Our entire product design is in dark mode, so bright white product tour posts are a bit jarring.

Hi there, We are currently in the review of our app and we got some confusing suggestions to our app review that does not quite make sense for our app and it's capabilities.  Is there a human I can talk to? or the person that was responsible for the review? Much appreciated 

I am trying to determine OKRs for my support team. While response time and other time-related metrics sound good, I want to focus on the quality of the conversations we have with the customers. Are there any suggestions on how to do this?

For some reason the guy I'm speaking to in support believes this to be a "feature request'   So here is my question/issue/feature request. If I type in words of an article, nothing comes in: If I type in the entire title of the article (as if I can remember every articles exact title), then it finds it.So my request is that intercom make the search work normally.

There are certain occasions I need to remove a user account in our platform but would love the option to keep that person's chat history with us in Intercom. They may no longer have a user ID in our own app, but their email would still remain the same. Right now, we archive the user in these scenarios, but that's not quite ideal because they just sort of "disappear" from Intercom. It would be great instead to just demote them from a user back into a lead. This would also allow for the ability to convert them back into a user should they rejoin our platform. Is something like this possible with through the API?

Hey guys, looking on to setup Intercom messenger to work with Arabic Right-to-Left languages. I thought I've seen it once but can not find any evidence now that it can work. Have anyone had any success with it or has any idea how to force it to do the RTL?

Hi! I have a different layout of the website when browsing with desktop or mobile. I would like to use a button bot in mobile browsing. Am I able to do that? The same button doesn´t exist in the desktop version if that makes any difference 🙂 ​The situation is that the messenger won´t fit in the mobile layout and I should be able to hide the messenger when browsing with mobile and instead I would like to use button bot. Can anyone help?

Our organization offers a custom onboarding experience to our clients. It would be a game changer to know if we can see how far individuals have progressed through a series so we know what the user has seen, and what they haven't.

Is it possible to create a newsletter via Intercom?

Hi, I wish to have a user interact with a specific intercom bot directly by clicking on a button. Is that possible? I am aware that we can launch Intercom from a custom button using ```Intercom.client().displayMessenger();``` This opens up the default messenger window based on the conditions mentioned in the docs (https://developers.intercom.com/installing-intercom/docs/android-configuration#section-create-a-custom-launcher  However, I wish to always open up a single custom bot whenever the user clicks on the button regardless of any other conditions.  Is that possible ?