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Building a product tour, I have created all the slides, but after the 3rd slide or pop up and click next, the correlating screen does not load, it stays on one screen for the remainder of the tour.

first try at a product tour. when i preview the tour, i'm routed to the correct url, i sign into my webb app, but the tour never displays. what newbie goof am i making?

Need to recover an old conversation from a customer as I'm investigating a claim, this was cleared so I cannot find it. Is there a way to retrieve this?

Can you please add the ability to filter views based on "tag is not present" - I notice all of the filters don't have a "present" or "not present" option which is presenting challenges for us.

We're currently trialling the Inbox Essential. After sending our first email our account has been put in review. We are getting the message: Email can't be sent right now as your workspace is being reviewed. We've emailed your workspace admin with more details. Read more on our review process here I've messaged via the support chat a number of times over the past couple of days, but not had any response. How can we move forward?

We're currently translating our product to several languages and so the user will only know certain terms from our app in their respective language. We are however not at a point where we can translate all our helpdesk articles. So people will search for something for example in Dutch and it will never show any topic, because the helpdesk it not localized. Did any of you run into this as well? How did you solve it?Also opened a chat with Intercom about this, but maybe someone has some experience to share. I know about the Lokalise integration, but it might be above our budget, maybe there is a different solution, via API or something.

I use dynamic URLs on my site but want to create a Product Tour that launches on every version of that URL. How can I do this?

Hi everyone, I have many series that has to be started sequentially one after another (A->B->C..)Right know, when series A "ends", I tag users with "START_SERIES_B", and I have an entry rule on B based on that tag. That works, but the problem is when users exits or gets disengaged from a series. They don't get the tag so series B doesn't start, and obviously the series chain stops there, and then those users doesn't onboard fully on my product. I'm thinking it 2 possible solutionsTag users when they are disengaged or exits a series: I've chatted with support and they said this can't be done by nowHave an entry rule that says "User has finished, disengaged or exited series X": I didn't find itAny suggestions? Anyone with the same problem found a solution? Thanks folks!  

When Campaigns are deprecated will there be a way to filter/search for who received messages from a certain campaign? How will I be able to view this information? We use this data regularly and this is very nerve-racking for us to not be able to access it

Hello, I have a user with conversations initiated by admins in our UI (with no user responses yet) as well as user-initiated conversations created via the Intercom API. When I query the individual conversations, the user's contact ID is associated with each conversation, as I would expect. When I query the `conversations/search` endpoint with a filter of `contact_ids = user_contact_id`, though, the only conversations returned are the ones initiated by the user.  Is that by design? I would expect that search for a conversation by contact_id would return ALL conversations that the user is associated with. If I'm going about this the wrong way or more detail is needed, please let me know. Thanks.

How do I access the next pages from of a search result. After the initial query to /conversations/search, with result spanning through multiple pages, how do I make the subsequent requests for the next pages?

Hi,I like to know how i retrieve data from a search when it has multiple pages.at the moment i do a search call and only can the data of the 1st page (150) conversations.

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Hello, i just can't find out how to finish my product tour with a shower of confetti. Can anybody help me? Does my tour have to be saved and closed before I do that?

Can I use a different logo for the Messenger? I don’t want to use the default Intercom one.

When am trying to set-up my knowledge base it gives me this error on accessing this page - https://motilaloswal-help.smallcase.com/p>This custom.intercom.help page can’t be found.No web page was found for the web address: https://custom.intercom.help//p>

How to get  oathtoken and refresh token using api.In the canvas kit how to perform action,navigate to next page on button click.How to call our plum apis in the intercom using canvas kit.

Hello, I have 2 tours set up for 2 different sections in our app. We want to launch both tours through the Intercom API.  One of the tours is on a dynamic link (we have a parameter in the URL). In order to be able to build this tour, we set the build on link to an instance of the dynamic link ( with a parameter that was generate by our app when we entered that page ). After configuring the tour, when we went to that specific page ( that now had another parameter) and wanted to start the tour via API, nothing happened.  Can you please help me with this issue. Thank you,Ionut

Hello, We have a site and a mobile app. Our future vision is to stop native app development and instead, develop the website as a Progressive Web App - which behaves like a cross-platform mobile app on mobile devices. If we go this route, will our existing Product Tours (and other intercom features) automatically work on mobile devices? Please advise. Thanks!

Hello, I am wondering if it is possible to work around having to make 1 request per company to receive their segment.list object. I just discovered the Scroll API addition, it is great. Am now receiving my companies in 11 requests instead of 987. Would love to have that functionality while making other requests. As it stands you need to provide a company id to receive a segment.list. Wondering if there is a way to perhaps provide a scroll page instead? Or better yet, add parameters to Scroll API requests to include full segment.list objects during Scroll API Companies requests. Thanks! 

I want to be able to target people who have reached one URL (the account set-up screens, which are all on the same URL) but not yet reached another URL (which is the post account set up URL). I've looked at creating a Series with an Entry Rule 'Current Page is not...' with that URL being the post account set up URL, but I'm not sure if this is the right way of doing it? Can someone recommend the best way of setting this up please? thanks,Joe

Hi,  I'm french and I would like to include the sign up date in one of my emails : "You are using our solution from the {signed up date}". When i do a preview, it works, but the format of the date is not good : I would like to have the whole date : "le 4 février 2021".  How can I do so ?  Thank you !

In order to better organize a series, I'd love to see more guides functionality + the ability to add a text field as a simple label. I'm working on creating a large "push" series and another acquisition series, and they'll be long and complicated.The guides will help line up and visually organize the blocks, and the text labels will help label large sections of blocks.Both of these together will help with viewing and creating the series, introducing and explaining to colleagues, and searching and editing an ongoing series.

We have custom bots on our website that are getting spammed bombed from Middle Eastern and Asian countries. Blocking those visitors is not working. I can't set a rule to not show the messenger without affecting the Messenger for valid visitors. Does anyone have experience with this?

Hi all! We're attempting to set up a flow by which Users/Leads are tagged with a specific tag when a conversation with them is closed (that tag is then used to add them to a Series). I'm not seeing a rule trigger that supports this flow. Would we need to set up a custom app with the conversation.closed webhook topic? Or anyone have a good workaround for what we'd like to do, which is "when conversation closed, tag user with X"? Thanks!